SUMMARY

• Agile and Scrum practitioner, IT professional with over 8 years of experience specializing in Business Analysis for Enterprise level products on Omni - Channel Web and Mobile platforms.
• Expertise in team building, resource management, launching and managing products on global scale with in-depth understanding of SDLC.
• Firm believer of listening to users, my product vision and roadmaps have always been KPI-Driven, and my stakeholders have always received their ROI.
• Hands on experience in market research, understanding customer needs, formulating a vision, developing project strategy, designing compelling user experiences, translating business requirements into product language, and managing agile delivery.
• Experienced in identifying market opportunities through secondary data research and experienced in analyzing voice of consumers or their opinions through surveys.
• Proficient in eliciting, analyzing and documenting business and functional requirement specifications, system design specification, system requirement specification, organizing one-on-one discussions, joint application development (JAD) session and project planning and solving issues.
• Worked closely with stake holders, project managers, developer’s team, and QA team for resolving the stories and production issues which are impacting the business productivity on daily bases.
• Proficient in various phases of Agile and waterfall SDLC. Experience on Retail, Financial and Logistics, Transportation and Utility domain.
• Performed Client-side & server-side for validation using Java script and ASP.net.
• Experienced in developing and imparting pre-and post-implementation training, conducting GAP Analysis, User Acceptance Testing (UAT), SWOT Analysis, Cost Benefit Analysis and ROI analysis. Experience in Agile Acceptance Test Driven Development process, and in Test Driven Development cycle
• Conducted and actively participated in daily stand ups, review, and retrospective meetings. Identified User Story points with the Developers and assigned user stories to Sprints in Agile Methodology.Prepared FRS, Use Case Documents, written Epics, and stories.
• Experienced in developing project plans using MS Project and MS Share Point, identifying documents, and validating requirements and reengineering process.Experienced in creating test plans, test cases, test results analysis with the testing team and reporting defect management and test status matrices.Experienced in using Confluence, Open Text for document composition and storage.
• Experienced in Systems Testing, Integration Testing, and Software Quality Standards, Training, Documentation, and implementation in a business environment.
• Responsible to track, document, capture, manage and communicate the requirements using requirement traceability matrix (RTM) which helped in controlling numerous artifacts produced by teams across the deliverables for a project. Created numerous reports using OBIEE, BI Publisher, Power BI.
• Participating in discussions using Acceptance Test Driven Development (ATDD) with agile project methodology to develop business/System requirements and process maps. Participate in identifying test scenarios for ATDD.
• Experience in testing web services with both SOAP and REST services. Experience in Functional, Integration, Regression, System, Smoke, Backend, Sanity, GUI and UAT in Windows, Web based applications.
• Proficient in writing SQL queries for Data analysis and modification & optimizing the queries in Oracle and SQL Server.Expertise in designing and developing test plans, test scripts, documented test reports and performed UAT and used Quality Center, HP ALM, JIRA, Version 1 for tracking defects.
• Interacted closely with QA to finalize the Test strategies and maintained quality assurance using HP Quality Center.
• Resolved cross functional dependencies and impediments for the teams and involved in getting consensus for story estimation in the Scrum team. Responsible to introduce CI-CD and make sure Scrum Teams are utilizing the Automation and played Agile Coach role whenever needed.

TECHNICAL SKILLS

Methodologies: Waterfall, Agile, Scrum, RAD, ALM Quality Center

Business Skills: Business Process Analysis & Design, Process Improvement, Requirement Gathering, Use Case Modeling, JAD Sessions

Microsoft Application/Tools: Microsoft Office Suit, Microsoft SQL Server, Visio

Languages/Standards: SQL, Java Scripts, C, C++, Java, Dot Net

Change Management Tools: Rational Clear Quest, JIRA

Databases: Oracle, MS Access, SQL

Automated Tools: Web Driver, Selenium, JBehave, Cucumber, Quick Test Professional (QTP), Renorex

Operating Systems: MS Windows, UNIX/LINUX

Office Tools: MS Word, Excel, MS Project, MS Outlook, PowerPoint

Project Tracking Tool: JIRA, HP Quality Center, HPALM

PROFESSIONAL EXPERIENCE

Confidential, ESTERO, FL

BUSINESS ANALYST

Responsibilities:

• Gatheredbusiness, system, and functional requirements by conducting detailed interviews withbusinessusers, stakeholders, and Subject Matter Experts (SME's). Conducted group (JAD) sessions withbusinessunits and stakeholders to define project scope and deliverables.
• Developed use cases and suggested the best procedures/steps for the functional requirements.
• Written SQL queries for testing and validating the Power BI reports.
• Written test cases based on the use cases functional requirements and acceptance criteria
• Working closely with data architects and developers and testers in understanding the data and pulling the data from Data Lake.
• Used .net classes extensively. Also used data base for binding data to UI control.
• Documented Requirement Traceability Matrix (RTM) for traceability of requirements.
• Extensive experience facilitating the creation and documentation of High-Level Design / Functional Specifications
• Clarifying and writing business requirements for a fast-paced agile development model using JIRA stories
• Involved in extensive DATA validation using SQL queries and back-end testing
• Successfully applied Agile development methodology to project from concept to release using a development cycle to rapidly meet changing requirements and time-based needs within client parameters
• Experience in testing Client-Server and Web-Based Application using SOAPUI.
• Conduct analysis of business process changes for potential system impacts
• Performed in-depth data validation from various suppliers across clients’ vendor
• Provide support for production issues which includes problem identification, definition, and implementation of short-term work around and coordination of long-term software solution with development team
• Ability to develop complicated SQL script for Data validation testing by running SQL script, procedures.
• Used Python for scripting language.
• Used SQL for Querying the Oracle database
• Served as the primary contact for the client service teams for different projects
• Research and resolved data discrepancies with troubleshooting teams
• Communicated effectively with project management regarding issues and needs for projects
• Clarifying and writing business requirements for a fast-paced agile development model using JIRA stories
• Worked on Gap Analysis of various source systems sitting and coming from multi systems. Responsible for BI Data Quality.
• Clarifying and writing business requirements for a fast-paced agile development model using JIRA stories
• Participated in UAT problem solving sessions with essential team members
• Analyze client business requirement and processes through document analysis, interviews, workshops, and workflow analysis

Environment: Agile, MS Office, .net Java, XML files, SQL, Confluence, JIRA, Manual Testing, Power BI reports.

Confidential - NEW YORK NY

SR BUSINESS ANALYST

Responsibilities:

• The current project I am involved in built data strategies to support business operations. The goals were to produce models, create forecasts reports, and predict trends to assist senior management for more effective decision making on consumer loan products.
• Assisting project management in leading team meetings and provide input to various on-going projects in the vertical, my responsibility is also looking for continuous improvements within the projects and directly report to the Program Manager.
• Facilitated meetings between management, developers, and users to generate sign off.
• Interacted with multiple 3rd party vendors and developers to achieve common ground.
• Performed GAP analysis to facilitate gathering of requirements and helped prioritizing the requirements
• Was part of Citi’s payments unit launching in Citi’s Treasury and Trade Solutions (TTS), a business that processes over $4 trillion daily, across the globe. My responsibility included carving a payment gateway for their ACH and MTS payments for their GBP customers following Brexit
• Was also a part of a team of business analysts who gather business requirements, generate business models, use case analysis, and prepare documentation for their deposit platform upgrade
• Strived for Superior Results defined by behaviors such as working with high levels of productivity and taking responsibility to ensure tasks are completed on time (i.e., meeting deadlines); taking constructive work action with little direction (i.e., providing timely responses without being reminded); accomplishing tasks with strong attention to detail.
• Responsible for the documentation of issues and suggested solutions intended to improve the control environment, streamlines the business, and achieves operational excellence
• Implemented new user tools into production while also providing technical assistance, live demonstrations, and additional training to end-user
• Prepare Monthly, Quarterly, and Annual reporting functions for various stakeholders.
• Meet with key stakeholders to gather key pieces of information on project management deliverables and follow PMBOK.
• Have been a part of team which dealt in Application Modernization efforts serving clients including strategic assessment of the client’s existing mainframe ecosystem, migrating applications to the cloud, and Re-architecting.
• Follow Agile framework scrum methodologies and support all the project timeline.
• My responsibility also includes. Authoring effective, clear, concise, and relevant communication for pro-gram/project stakeholders. Communicated difficult and complex ideas and presented the appropriate message to audiences up to and including executive management.
• Analyze current data stores and generate UML diagrams of logical and physical data.
• Interact with technical and project team members to correctly capture technical concepts and business ideas.
• Understand the new process going through JAD session, surveys, and user interview to obtain feasibility and create user stories as needed.

Environment: Agile, MS Office, .net Java, XML files, SQL, Confluence, JIRA, Manual Testing, Power BI reports.

Confidential, Charlotte, NC

BUSINESS PRODUCT ANALYST / SALESFORCE

Responsibilities:

• Analyze business needs to determine technical requirements and identified impacted areas/systems/processes and evaluates alternative solutions.
• Designs, develop, documents, test or support modification of computer programs and systems
• Researches and assists in designs solutions for general maintenance requests to resolve system problems
• Prepares detailed system requirements and assists in functional design solutions for new products/functionality and enhancements to existing products/functionality
• Created test deliverables including strategies, plans and test cases and performed functional and regression and system integration testing
• Provide oversight and final review of design specification with Product Owner and Dev team
• Assigned to highly complex projects and systems and take the initiative to seek out areas of improvement
• Provides input into forecasting and project-planning for scope/requirements documents and/or vendor contracts to minimize risk to on time, cost effective solution fulfillment.
• Leads a systematic process for capturing requirements.
• Works with partners to capture requirements in a standard format that can serve as the foundation for developing technical documentation.
• Using SDLC processes and associated tools, analyzes current system targeted for replacement/enhancement to determine business and technical functions to be included in design.
• Prepare data mapping documents for moving data from one source systems to target systems.
• Works with Developers and other IT staff to determine system components and functional flow of components and data between components building REST and SOAP APIs for data integration.
• Validates the design documentation with the appropriate parties and receives approval on these documents.
• Reviews final design documents to ensure that they clearly explain the work expectations.
• Continuously assesses systems as business direction changes for impacts to existing designs.
• Partner with developers and other IT staff to ensure the design fulfills business and technical requirements
• Conducted UAT sessions to Senior Management Group and Business Users.

Environment: Agile, MS Office, Java, XML files, SQL, Confluence, JIRA, REST, SOAP, API, Manual Testing, Power BI reports.

Confidential

BA ANALYST

Responsibilities:

• Interviewed Business Users to gather functional, business, and technical Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Conducted extensive requirement analysis and user acceptance testing (UAT), collaborating with QA team to develop test plans and scenarios.
• Created complex SQL queries and scripts to extract and aggregate data to validate the accuracy of the data relating to Mutual Funds and Money Markets.
• Provided Business Analysis and reporting support for a data aggregation and analytical project in a SQL Server environment.
• Created functional solution design and business process models in re-engineering service technician’s service protocols and overall business processes.
• Wrote use cases and created use case diagrams in describing detail processes to help guide developers.
• Conducted JAD session with management, SME, users, and other stakeholders for adding newer features and moving an application into a newer system.
• Designed and created tables, stored procedures, views, and indexes.
• Analyzed, Revised, created test plans and Performed Back-End Database Testing using SQL
• Created workflow designs and used MS Excel to do data analysis, using pivot tables, VLOOKUP, and functions.
• Perform ETL tasks extracting data from multiple data sources and developed reports using Tableau and MS Excel.
• Elicited, analyzed, and refined business requirements from stakeholders, documents and reports and generated solutions.
• Actively participated in status report meetings and interacted with Development team members to discuss relating technical issues

Environment: Agile, MS Office, Java, XML files, JAD, SQL, Confluence, JIRA, REST, SOAP, API, UAT, Manual Testing, Power BI reports.