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Business Analyst Resume Profile

Chicago, IL



Business Analyst

Confidential is one of the proven pharmaceutical leaders in Confidential spreading its presence all over the world being known for its focus and passion of an entrepreneur and innovator. Aiming to lead in changes and opportunities in the health care world today - it is a global biopharmaceutical company that has the ability to discover and advance innovative therapies and meet the health needs of people and societies around the globe.


  • Worked on implementation of OHM system, which is an occupational health management solution for Abbvie.
  • OHM is multi-module software that provides tools that are need to manage the occupational health needs of occupational health clinics at Worcester Massachusetts, Barceloneta and Jayuya, Puerto Rico.
  • The project followed Waterfall Methodology.
  • As a Business Analyst, Defined the data that needed to be configured.
  • Configured each module from the existing system and configured new functionalities according to business processes and the needs of the business.







Use Cases

MS Visio, MS Project

MS Word, MS Power Point

MS Excel, MS Access, Outlook

Share Point, SQL

WinRunner, HP Quality Center

Jira, Bigzilla

Windows 95/98/NT/2000/XP/7/8

Remedy Project Management



RSA Medical


TCF Bank

Guaranty Bank

Career snapshot

A dynamic Business Analyst with more than 6 years of experience in Business Analysis with demonstrated ability to manage technical aspects and different moving parts of the project. An accomplished professional with a reputation for consistently delivering complex projects on time. Comprehensive skill set to gather Business and Functional Requirements from technical and non- technical audiences using a broad array of tools and techniques. Have excellent business and documentation skills, approachable along with excellent communication skills.


  • Experience in full Software Development Lifecycle SDLC from association with end-users for requirements determination, defining the system scope, system analysis, Business Case Development to Rollout, Production, testing, maintenance and documentation.
  • Extensive experience in Healthcare, Pharmaceutical, and Financial domains with extensive exposure to gathering analyzing end business user requirements.
  • Lead and organized Requirements gathering sessions and JAD sessions before groups of Subject Matter Experts as needed in order to document decisions regarding future state of business processes.
  • Extensive knowledge of Object Oriented Analysis and Design using UML, Rational Unified Process RUP , SQL, Jira, Bugzilla, and Visio.
  • Thorough knowledge of UML, RUP, Waterfall, Agile, RAD methodology and rational tools.
  • Proficient in developing Use Case Model, Analysis Model, Design Model, Implementation Model, Use Case Diagrams, Behavior Diagrams sequence diagrams, collaboration diagrams, and activity diagrams and Class Diagrams based on UML methodology using Rational Rose.
  • Experienced in writing Test Cases, Test Scripts and generating Test Data.
  • Experienced in UAT and Unit Testing.
  • Experienced in Demo Training.
  • Flexible, innovative and able to thrive in a fast paced, growth-oriented and time-critical environment.
  • Excellent organizational and interpersonal skills with a strong facility for acquiring new knowledge very rapidly.
  • Performed Gap Analysis from a configuration perspective working with the business and third party vendor to see what was missing and requirements needed to fill these gaps. Conducted JAD sessions with the business to gather Business Requirements and Functional Specifications.
  • Gathered requirements through workshops with the Nurses at the clinics who would go into detailed overview of their day to day interaction with the system and what their needs were in the future state.
  • Worked to Migrate data from HealthTrak, which was the existing software used at clinics.
  • Analyzed and Conducted Data Mapping to ensure that the all required data was mapped in the correct Fields.
  • Documented all requirements gathered from the business in BRD's, FSD's, and Configuration guides, Training guides.
  • Implemented interfaces for the Audiometers and Spirometers used at the clinics.
  • Managed ongoing changes and requirements churn throughout the life of the project.
  • Provided business solutions for data configuration, data mapping and data loading.
  • Took part in all configurations, data migration, mapping meetings with the solutions team that were needed. Owned all the action items from these meetings that would try to resolve by next meeting with the solutions team.
  • Analyzed and mapped the configuration data in test stage as well as production environments.
  • Worked on Identity Management elements relating to accessibility- user login accounts, user security settings and system security settings.
  • Assisted Project manager in analyzing the configuration of historical data from Eachieve and Action Management.
  • Assisted the QA team in testing the functionality and data that was migrated and mapped from Healthtrack and Action Management.
  • As a BA, provided ongoing support to QA team with manual testing throughout the project.
  • For Technical documentation, created system configuration guides.
  • Assisted Business User during deployment in formulating User Acceptance Testing UAT for customized application and getting confirmation for Release.
  • Produced clear user manuals training guides for User Acceptance Testing UAT and deployment with step-by-step instructions and created appropriate GUI screenshots.
  • Identified UAT scenarios, created UAT test cases, executed tests and confirmed results against business requirements.
  • Oversaw and coordinated with the business for UAT.
  • Provide post-go live support to business users and stakeholders as well as to the project team.


Business Analyst

Confidential is a leading provider of medical assessment and medical management for patients interacting with life and health insurance companies. By combining both medicine and sophisticated proprietary technology, our clinicians are improving the manner in which insurance carriers grant services to patients and interact with providers. RSA Medical will continue to advocate for our patients in navigating any and all insurance interactions to both mitigate and prevent disease.


  • ACA project of the HCR system and enhancements for ICD -10.
  • The project focused on RSA Medical Groups in house application- the HCR system, which was built to conduct medical management for clients such as- BCBSIL, MN, TX, New Mexico, FL and Medicaid IL and New Mexico. The application needed to change to adopt with the changing medical laws ACA and to make enhancements to accommodate ICD-10 project.
  • Identification of data elements deemed PHI Protected Health Information as per HIPAA compliance.
  • Analysis of Historical data for the conversion to the new layout.
  • Worked on Data Analysis related to ICD9 to ICD 10 qualifiers.
  • Reviewed existing system manuals, design documents and user guides and created As-Is Business Process flows using Visio.
  • Facilitated Joint Application Development JAD sessions to confirm understanding of the As-Is Business Process and gather other requirements.
  • Interviewed business users, SMEs, end users and gathered requirements for To-Be Systems.
  • Defined Project Scope and worked with the development team to create User Stories as per requirements.
  • Worked closely with the SCRUM Master to understand the sprint needs.
  • Worked with the Product manager to understand the initial need of the business.
  • Worked to organize the sequential sprints backlogs and deployments as per business defined priority.
  • Co- Facilitated Sprint planning meetings and made the IT Team to understand the scope of the sprint and also the business needs user story complexity and also business priorities.
  • Facilitated Requirements walkthrough with Business and IT stakeholders and prioritized requirements across sprints.
  • Assisted the Project Manager in building the release roadmap.
  • Worked with SharePoint 2012 to organize, update and store documents related to the Project.
  • Created Detailed Functional Specifications based on the high level requirements.
  • Coordinated with the offshore development teams and acted as a primary point of contact for the requirements/ business rule clarification.
  • As a BA, attended and participated in the Daily SCRUM Meetings.
  • Assisted Quality Assurance Testers in preparing System Test Cases and clarified
  • requirements.
  • Prepared User Acceptance Test Cases and ensured that all Business and Functional
  • Requirements are adequately covered by the UAT Test Cases.
  • Performed Business Requirements, Functional Specifications, UAT walkthroughs with the team members and incorporated modifications and obtained sign-off.
  • Produced clear user manuals training guides for User Acceptance Testing UAT and deployment with step-by-step instructions and created appropriate GUI screenshots.
  • Managed Requirements Churn and worked with business to ensure that requirements changes are captured and completed before code freeze for sprints.
  • Conducted Business Acceptance Testing and subsequent Demos for the IT team in Sprint review meeting.
  • Conducted functionality demo for the business when delivering the sprint items.
  • Participated in sprint retrospective meetings.
  • Assisted Business User during deployment in formulating User Acceptance Testing UAT for customized application and getting confirmation for product Release.


Business Analyst

Confidential is a leading pharmaceutical supplies provider. The project that I was brought on to assist with was for enhancement of the Balance Rewards Card . This is a customer loyalty card where the customer gets points every time they purchase something and swipe the card in the store. Also worked on the Mobile Project, which was enhancement to the Mobile Point of Sale application.


  • Enhancement to Balance Reward Program Project.
  • Used the Agile Scrum methodology to carry out every step of the business modeling process.
  • Identified and documented business processes to define high-level model.
  • Lead brainstorming sessions to gather business requirements and discuss possible solutions, documenting them into a Business Requirements Document and translating into Functional Requirements Document as well as User Stories.
  • Organized workshops with Subject Matter Experts SME's to obtain domain level information.
  • Gathered Functional and Data Requirements, analyzed workflows and created Requirement Specifications, Report Specifications, Data Requirements, Data Mapping and High Level Flow diagrams.
  • Elicited demands from the stakeholders and analyzed them for consistency, flexibility and completeness.
  • Documented user cases, while describing the behavior of the system and modeled them in Visio.
  • Created mock ups for user stories and demos for the business.
  • Worked on data analysis with pivot tables and V-lookups using Microsoft Excel.
  • Dedicated a good portion of the time with the QA team in front end, back end and regression testing.
  • Worked with the compliance team to validate that requirements are HIPAA compliant.
  • Worked to organize the sequential sprint backlogs and deployments as per defined priority.
  • Took part and participated in daily SCRUM Standup meetings.
  • Managed requirements churn and worked with business to ensure that requirement changes are captured and completed before code-freeze for sprints.
  • Tracked issues and bugs through Jira, and worked with Development and QA teams to completely resolve these issues.
  • Conducted Business Acceptance Testing BAT and subsequent Demo for the IT team in Sprint Review meetings.
  • Conducted the functionality demo for the business when delivering the sprint items.
  • Mobile Point of Sales


Business Analyst

Confidential -based national bank holding company. TCF had 18.8 billion in total assets and 381 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona, and South Dakota, providing retail and commercial banking services. TCF, through its subsidiaries, also conducts commercial leasing and equipment finance business in all 50 states, commercial inventory finance business in the U.S. and Canada, and indirect auto finance business in 48 states.


  • Legacy System Enhancement Project -
  • This project employed the Waterfall methodology, as it was a long-term project intended to analyze and document the current state.
  • Involved reverse engineering to understand aspects of the legacy system, which had many changes made over the years but not properly documented.
  • Worked with business and other teams to understand the system and gather requirements.
  • Created documents to reflect the current state, which would help in the discovery phase of the system enhancement.
  • The project required creating training document material pertaining to the upgrade and training the impacted parties.
  • As part of the Enhancement project, the client had to move its data center, which involved data migration.
  • Worked with different stakeholders and IT to perform data analysis and Gap analysis to confirm the tools to be used for the system upgrade, which would be effective.
  • Worked with SharePoint 2010, to store and update all the documents for the project.
  • Involved in all phases of migration process, which included analysis, setup, migration, integration, implementation, and maintenance of data.
  • Worked closely with Quality team to prepare the test scripts and was involved in integration and acceptance testing.
  • Traced Business Requirements BRD to Functional Requirements using Requirements Traceability Matrix.
  • Worked closely with financial teams across all locations to capture upgrade changes.
  • Documented all the different screen changes and functionality change.
  • Involved in helping the QA teams with creating test cases and helping throughout the QA phase of the project.
  • Worked with Jira to log issues and bugs, then to work with the designated development and QA teams to resolve these issues.
  • Coordinated the business users and stakeholders to conduct User Acceptance Testing UAT and obtain sign off.
  • Card and Retail Services CRS Department - Web-enabled Access Project


Business Analyst

Confidential is a full service retail bank headquartered in Milwaukee, WI. They have 150 offices, many in grocery stores, in five states including Wisconsin, Illinois, Michigan, Minnesota, and Georgia.


  • Enhancement to Legacy System
  • The Guaranty Bank needed to make enhancements to their legacy system keeping in accordance to their growing business needs.
  • The system was automated to allow time reduction at every point in the processing of credits, accounts and Mortgages.
  • Gathered requirements according to the SDLC using Waterfall.
  • Created and Presented BRDs Business Requirement Documents to document the business needs and create estimates for each requirement.
  • Created FRDs Functional Requirement Documents with detailed mock-ups and wireframes for the requirements selected for the release.
  • Assisted Project Manager with executing project objectives, including follow-up reports.
  • Organized customer meeting sessions to define application scope and performed Gap analysis to come up with application boundaries.
  • Monitored client expectations through client involvement and communication throughout the life cycle of the project and worked closely with the development team to communicate the client requirements.
  • Worked with business to identify metrics that would be used to quantify patient long-term care retention.
  • Communicated and worked with offshore resources and made decisions with minimal supervision.
  • Responsible for various deliverables throughout the SDLC from process flow diagrams to mock-ups and wireframes.
  • Worked with QA team to design test plan and test cases for User Acceptance Testing UAT
  • Communicated and interacted on a regular basis with the project manager and development team during different stages of the project.
  • Created documentation for training the end users.
  1. Identified UAT scenarios, created UAT test cases, executed tests and confirmed results against business requirements.

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