SUMMARY:

• 4 Years of experience in various phases of Software Development life cycle.
• Proficient in interacting with users, analyzing client business processes, documenting business requirements, performing design analysis and developing design specifications.
• Experience in Web Application Development using ASP.NET C .
• Experience in Web Application Development using Ektron Web Content ManagementSystem .

• Developed in Ektron CMS versions 8.0 and 8.02, 8.5,9

• Experienced in Ektron Esync configuration in all the servers

• Completed migration projects from multiple source files to Ektron DB.

• Migrated content, assets, blogs, forums, users, images , etc.

• Handled and resolved many complex issues and received appreciation from client in Ektronsupport.

• Developed in .NET Server controls, Web User Controls, Data grid, Grid view controls,
• Form validation controls and created custom controls.
• Hands on experience in XSLT, XML, HTML, CSS, JavaScript, JQuery.

• Hands on experience in Manual Testing and Test Cases .

• Excellent Communication and Presentation Skills

• Directly interacted with client in many projects and delivered the requirements.
• Identify and develop business opportunities for the companies creative services in Web Content Management System.
• Responsible for managing Web Content Management Systems clients database for various regions like US,UK, Middle East and European countries.

SPECIALTIES:

• Business Development
• Requirements Gathering
• Global/ Offshore Business Development

TECHNICAL SKILLS:

Programming : C , VB .NET.

Scripting : Java Script, JQuery

Development Tools : Visual Studio 2005/2008/2010

Web Technologies : ASP.NET 2.0/3.5,4.0

Content Management Systems: Ektron

Front End : XML, AJAX, CSS, HTML

Database : SQL Server 2008/2005, MYSQL, MS Access, Excel 2007/2003

Operating Systems : Windows 2000/XP/2003 Server

WORK EXPERIENCE:

Business Analyst

Confidential

• Responsible for managing Web Content Management Systems clients database for various regions like US,UK, Middle East and European countries.
• Involvment in Business Development and responding to RFP/RFI for new customers.
• Involved in requirements gathering and managing technical delivery to the stake holders. Interacting with customers and key technical personnel to ensure end to end solution. Understanding and co-ordinate the client's needs / enhancements, customization of the product accordingly and consult with technical team and suppliers for solution.

Responsibilities:

• Involved in requirement phase to gather the required information.

• I am working as part of the development team.

• Worked in Social Share functionalities .

• Worked on HTML,CSS, jQuery

• Communicating Weekly status with the client.

Responsibilities:

• I am working as part of the development team.

• I am involved in development and testing of User controls and Widgets based of the Implementation guide / functional specification

• Communicating the daily status with the onshore development team.

• Worked as Testing Engineer, wrote test cases and tested the entire whole project to make it as successful delivery.

Responsibilities

• Analyzing the customer escalations, prepare the proposed solution and resolving the defects by implementing the accepted solution.

• Team Co-ordination.

• Status updating on daily basic to the onshore team.

• Worked as Testing Engineer, wrote test cases and tested all the whole project to make it as successful delivery.

Responsibilities:

• Involved in requirement phase to gather the required information.

• Setting up the migration environment in Ektron 8.06 version.

• Migrated contents from MYSQL database to Ektron database .

• Mapping the required data and use the appropriate Ektron API to import in to Ektrondatabase.

• Importing of Users to Ektron using Ektron API.

• Adding required images as Assets/Uploaded images from the existing site by crawling and scrapping.

• Migrating of community data into Ektron using the Ektron API

• Status updating to the client.

Responsibilities:

• Involved in client call for requirement gathering , functionality discussion and delivery
• Handling Jquery task in all the pages.

Responsibilities:

• Directly worked as a Support Engineer.

• As a key member in handling support calls.

• Requirements gathering, bug fixing and resolving the issues in Client Environment.

• Handled weekly client calls for status updates.

• Handled issues related to Ektron controls and API's .

• Provided support through email.

• Resolved many server and IIS related issues.

• Handled Ektron installation in different versions and configuration issues.

• Resolved Esync related issues in Ektron.

• Handled and answered Ektron product related and license queries.

• Communicated with Rackspace Hosting Company to solve the issues for Walmart Clients.

Responsibilities:

• Individual resource involved in client interaction for Requirements gathering.

• Worked in the Client Environment to maintain their site updated.
• Added additional information in the site like forms, blogs, contents, menus, assets etc.
• Handled CSS issues.

APAC is a customer Care Services which has more than 12,000 committed professionals around the world enable us to effectively service customers for our Fortune 500 clients' using multiple touch points online, phone, email or chat.

With APAC, our teams go beyond simply responding to customer interactions. We become entrenched in your business, learning what resonates most with your customers while identifying areas of opportunity. In fact, we're so proficient at delivering a higher standard of excellence that several clients look to us for insight when needing to better understand their own business.

Responsibilities:

• Direct Interaction with client on daily basis on gathering requirements, project discussion and other management activities.

• As a key member instrumental in the design and development of application

• Developed Blog pages and implemented Blog Archive, Blog Category Functionality.

• Developed Blog Comments Functionality

• Implemented Ektron Forum Functionality.

Responsibilities:

• Implemented page builder's functionality.

• Involved in design and development of application

• Developed dynamic menus and customized using XSLT and CSS.

• Involved in client interaction and discuss about the requirements and delivery