OBJECTIVE: Looking for an opportunity to learn and serve as a Business Analyst BA wherein I can gainfully employ my robust experience skills in intra personal customer relations to gather and address stakeholders requirements, concerns and issues backed up with my strength in business processes analysis.

SUMMARY

• 14 plus years of professional experience
• 5 plus years proven track record experience in Business Analysis BA services
• 5 plus years of experience in business processes analysis in Banking, Finance, Mortgage, and Project Consulting
• Trained, experienced and professionally certified as a Business Analyst BA
• Exposure to all phases of Software Development Life Cycle SDLC
• Exposure to software development methodologies of Agile Waterfall
• Involved from Requirements Gathering up to User Acceptance Testing UAT of the SDLC
• Played a key role in several strategic initiatives as part of Portfolio Management
• Proven ability to work simultaneously on multiple projects with minimal guidance
• Addressed stake holders concerns and issues as part of Requirements and Information gathering
• Proven track record in Customer Relations Management CRM
• Excellent intra personal and communication skills
• A Team player

Professional Strengths and Abilities

• Business Analysis and Financial Planning
• Interaction with all stakeholders for requirements gathering
• Process Analysis and Risk Management recommendations
• Quality Control and Analysis of Underwriting Process
• Contract Analysis, negotiations and interaction with customers
• Navigated the business complexities to effectively implement management strategies
• Helped the senior executives in the right work to succeed
• As a Portfolio Management Professional, leveraged skills and enhanced credibility.
• Worked both with Agile Development Methodology to assess the direction and Waterfall project methodology of the software development lifecycle.
• Experience with creating process flows in Visio
• Training and Development CRA, HMDA, RESPA,TILA, HARP, FHA
• Employed JIRA to capture and organize issues, assign work, and follow team activity
• Analysis of Accounts Auditing, Government Compliance and Fraud Investigations
• Compliance of Dodd-Frank, ECOA and UDAP

Professional Highlights

• Managed Global Operations GO initiatives implementing Analysis Quality Controls of risks.
• Guided organization's vision as a strategy thinker and result driven leader
• Provided reporting to management clients with documentations on business/consumer loans
• Lead Process Quality Control team of internal and external stake holders in analyzing, defining, and identifying gaps.
• Managed customer relationships, guidelines and business processes
• Developed business and test-cases managing customer expectations by prioritizing risks vs. benefits, driving process improvement engaging business, and established high value trust through business relationship
• Established and proposed quality investment recommendations that provided a compelling business case for change that balanced customer expectations, alignment with strategic direction and operational risks to enable business performance improvements and future business
• Demonstrated leadership by innovating new services like forensic audits and underwriter, and acted as liaison between loan officers, underwriters, and ensuring adequate pricing of individual risks through proper classification
• Provided as part of Global Operations GO , global training of mortgage changes to global leadership team and led support service by consulting with cross-function support organization, vendor and partners

PROFESSIONAL EXPERIENCE

Confidential

Lead Business Analyst

• The Business Analyst will work with the Disaster Recovery manager in the development of disaster recovery plans for key applications work with application owners and infrastructure teams on the documentation, requirements of Stakeholders throughout the SDLC.
• Lead point of contact for all BA's to funnel information to the Project Manager.
• Create and update policy, process, procedure, and work instruction documents which support the transition and operations and maintenance O M of a large IT infrastructure across different 14 regions of the GSA.
• Analyze new developments to determine need for revisions in previously published materials and development of new material.
• Vendor management, work with vendors to determine SLA's, and contract provisions
• Risk analysis to identify gaps in the procedures and recommend requirements to adherence in government compliance.
• Coordinating with Stakeholders and vendors relating to bids, and preparing final documentation for contract awards
• Interviewing vendors, for best practices and required deliverables using the cost approach methodology.
• Work the 14 regions in the GSA to revamp, their IT Business Continuity Plan.
• Conduct Business Impact Analysis
• Develop Information Technology Contingency Plan
• Recommend, implement, administer a Business Continuity Planning system

Confidential

Business Analyst Risk Examiner

• Responsible for the end-to-end global Business Analyst services on requirement gathering and quality control. Also responsible for examining the operation risks of the firm worth of 20 billion revenue and delivering of customer-facing risk management solutions
• Provided quality, accurate and timely reporting of Business Processes.
• Analyzed, documented, and tracked requirements gathering and management, including definition, analysis, and documentation
• Data Analysis: Used various filters to identify and clean data that is contradictory in nature or improbable and contact the business units for verification
• Assessed operation risk using risk assessment tools matrices and waterfalls and performs audits and assignments as requested by client. To prioritize issues and develop action plans in a post-implementation systems review.
• Employed Agile and Waterfall methodologies while gathering and documenting user requirements
• Elicited and documented stakeholders requirements
• Employed process flows using Visio in documenting Business Processes of clients
• Distributed Data and Business Analysis reports of errors noted to the various lending personnel, business units, and Compliance
• Provided Business Analysis BA Business Processes BP assistance during mergers and acquisitions as it relates to CRA and HMDA reporting and collaborated with the CRA Department with the reporting of community development loans
• Participated in functional, and non-functional analysis, definition, documentation, and tracking of business requirements and process analysis
• Reviewed quality reports to ensure all CRA reportable applications have been identified as such and have the required information
• Reviewed closed documentation on various business and consumer loans.
• Used JIRA tracker for teams planning and building products by capturing and organizing issues, assigning work, and following team's activity.

Confidential

Process Analyst Quality Assurance Leader

Responsible for providing quality assurance business capabilities to Crosby business which worth of 3.5 million dollars revenue

• Examined and sampled loan files to determine compliance with underwriting guidelines and potential fraud
• Audited mortgage loan files and reviewed previously underwritten loan files for a client's book of business for determination of compliance with underwriting guidelines i.e. suspected fraud
• Audited credit package for eligibility with respect to the Selling Guide, DU Guide, and/or negotiated terms as defined by contracts with the client's lender partners to ensure an investment quality loan product.
• Gap Analysis: Compile findings on gap analysis by providing a comparison of actual performance with potential performance into a summarized report with attending exhibits and communicate internally and external to clients regarding loan status and compliance with underwriting policy and procedures
• Provide quantitative feedback to internal and external customers persistent to the appropriate guidelines
• Efficiently and accurately maintained metrics inventory, communicated status to management and wrote re-purchase letters in accordance with the clients specific guidelines

Confidential

Data Analyst Forensic Mortgage Underwriter

• Lead analysis of market risk for a large MBS portfolio using models that drive market risk primarily, prepayment and interest rate also executed market risk models, perform exhaustive, detailed analysis of input data and outputs
• Managed underwriter/audit mortgage loan files and delivered the litigation support to customers

Confidential

Process Analyst Senior Underwriter

• Led financial and operational performance team with action oriented individuals of 10-15 ranked among top performers in company
• Recognized as best in class and ready for next level of corporate succession planning, and sampled 10 of active Jr. Underwriter's pipeline to ensure accuracy of data sets and compliance to guidelines
• Processed Change in Circumstances in accordance with RESPA, in respect to daily reporting and regulation Z volition's through daily reporting
• Established weekly meetings with, Sales Managers, LO's, U/W Mangers, and audited supervisor to work on production efficiencies, to streamline process and operations, and elements of redundancies

Confidential

Mortgage Analyst Compliance Examiner

Responsible for examining compliances around Federal Home Loan Mortgage with liquidation, stability and affordability to the U.S. housing market primarily by providing credit guarantee for residential mortgages originated by mortgage lenders and investing in mortgage loans and mortgage-related securities