To work as a consultant by analyzing the business processes of a company and by proposing and implementing IT solutions in a cost effective manner

• Previously worked with Keane Inc. now NTT Data and Ocwen Financial now Altisource Solutions
• Currently working at Ebix Inc., Hyderabad as a Business Analyst
• Nearly 8 years of experience
• Excellent Customer facing experience. Worked onsite for 2 years with Liberty Mutual Insurance at Dover, New Hampshire, USA
• Knowledge of end to end project implementation
• Worked in onsite offshore model at both ends
• Ability to articulate business needs into clear requirements with reduced risks and costs
• Excellent exposure to Requirements Analysis, Business Process Modeling, Context Diagrams, Domain Models, Use Case Modeling, Use Case Specification document, Wireframe Designing and functional point estimation of projects and proposals
• Ability to quickly learn a new business domain. Have project experience in multiple domains.
• Domain knowledge of Insurance Life Producer Lifecycle Management , Telecommunications, and Healthcare

• Confidential has a product called Producer Support System PSS . This product has end to end features of Producer management, encompassing producer portal, producer onboarding, licensing and appointments, and commission management. As part of this project, Ebix is implementing PSS at LMI. This is a green field project in which I was sent as a consultant on staff augmentation to analyze LMI's business processes and to write business requirements while aligning them with the product PSS . In the first phase of the project I worked with the end users and SMEs to understand LMI's business processes. Here I suggested innovative ideas to optimize the business processes and to save cost to LMI. I also helped in streamlining the project processes along with the Ebix program manager at LMI.
• After eliciting LMI's business requirements, I came back to India to get the delta requirements i.e. requirements that were not there in the product implemented for LMI. Now I am working very closely with the development team, the QA team, and the clients to get the requirements implemented. Currently we have implemented drop 1 and drop 2 producer onboarding, licensing and appointments and are heading towards drop 3 commission management implementation. To increase the accuracy of calculation of commissions in drop 3, I have also donned the role of a developer, writing business rules in Drools. This has led to a decrease in the total number of development resources thereby reducing the costs and increasing the efficacy of the delivery. My ability to look at the project in a holistic manner and pitch in wherever required has been deeply appreciated by the Ebix management.

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Mckesson has a product called ISMC Independent Small Customers for providing complete outpatient pharmacy solutions to the customers. They needed a tool called Enterprise Architect that could help them maintain standard forms and labels in a central database. The tool would also allow a user to import and export labels to a new/existing pharmacy on demand. Keane was developing the application for Mckesson. I worked as an offshore business analyst for this project. I closely worked with the clients and the onsite business analyst to develop functional specifications for the Enterprise Architect. I got client appreciation for understanding the business requirements thoroughly and carrying out the entire functional specifications work from offshore and presenting it to the client team over VOIP.

BRP was one of the major implementations in Keane for one of its biggest clients, Orange. Orange was upgrading their legacy systems built by Keane to BRM, a flagship product of Oracle for telecommunication billing and tariff management. As part of this project, Keane was supposed to write test scenarios and test cases and send them to Orange so that they could test the BRM application with those scenarios and make sure the to-be BRM worked the same way as the as-is legacy systems. My job here was to make the senior management team understand the BRM system. Additionally, I also wrote test scenarios which served as a baseline for the testing team to write test cases.

Confidential is a finance company that provides insurance to Teachers and other college personnel. Keane was the testing partner for TIAA CREF for its retirement product policy admin system. It was a UAT project that involved testing scenarios for business users. As the only business analyst, my primary job was to understand the requirements in detail, prepare test scenarios, and explain the business to the testing team so they can write functional test cases. I took special initiatives such as preparing presentations and presenting it to the testing team so they understood the business well. I also proactively presented process improvement approaches to the client because of which I got appreciation.

Other Projects with Keane

Assurant handles all the Lender placed property insurance activities of Ocwen. There is a system called RealServicing which enables all these activities. A lot of enhancements were being made to fill up existing process gaps and to create new processes to make RealServicing more efficient. This was a special project for me as I almost managed the entire project single handedly, since the project manager was managing 4 projects at once. I oversaw the project right from the estimates to writing the business requirements to explaining them to the developers, getting them implemented, and finally fixing the defects that came up in the UAT.