Professional Summary:

• 8 years of experience as a Business Analyst and Pre Sales Consultant
• Extensive experience in Business Analysis, System Analysis, Requirements Gathering, GAP Analysis and Impact analysis
• Expertise in writing BRD, Functional Specification Document FSD , Non-Functional Specification Document, System Design Specification, Use Cases, and training manuals
• Strong Expertise in resolving business as well as technical issues and served as the liaison between clients and technical developers and designers
• Proficient in creating Excel spreadsheets utilizing lookup, validation, sort, subtotals etc , and in making pivot tables so as to discover patterns and trends in large data sets
• Strong knowledge in Salesforce CRM tool
• Extensive experience with analyzing business processes and documenting them using MS Visio, MS PowerPoint, MS Project
• Good Knowledge of evaluating Technical and Business needs, analyzing them and providing technical solutions, training and support for the teams in customizing and implementing the products
• Coordinated with QA team to develop Test Plans and Test Cases
• Interacting with stakeholders, analyzing the root cause of the problems, gathering requirements, rating and assigning priorities to requirements and working with the Project Manager to develop and assess options to solve the problem
• Elicitation techniques such as interviews, questionnaires, brainstorming sessions, focus groups, cost/benefit analysis and risk analysis
• Extensive knowledge of SDLC through all the four phases including Inception, Elaboration, Construction, Transition, and employing Agile and waterfall software methodologies
• Experience in analyzing Business and Technical specifications, developing Use-Case diagrams, Activity Diagrams, Class Diagrams, Data Modeling, Data Mapping and Work-flow Diagrams to test requirements and procedures and formulate robust Business Model using Unified Modeling Language UML Techniques and Visio
• Experience in proposal anchoring, bid management, interfacing with various practices/COEs, validating solution designs and proposal creation in response to RFP's and RFI's in large opportunities space
• Experience in Project Management, Customer Relationship Management CRM , MOSS 2007
• Strong analytical, problem-solving and communication skills, with particular emphasis on clear, detailed Business Requirements and Functional Specifications, including status reports
• Continuous learning aptitude to constantly upgrade myself with new skills with a short learning curve and meticulous attention to detail
• Dedicated and conscientious work ethic, able to work independently or as participating member in a team environment
• Excellent negotiation and problem solving skills
• Has been awarded for best performance and highly recognized individual in the project team
• Highly flexible and dedicated professional

Technical Skills

Professional Summary:

Confidential

Business Analyst

Project Description

The scope of the project is to streamline the process and develop tools to track the sales growth, product availability and inventory forecast per quarter

Responsibilities:

• Participate, lead and or coordinate the process modeling, requirements, design, development and testing activities necessary to rapidly deliver superior solutions
• Gathered Business Requirements by interacting with the Users, Designers, Developers, Project Manager and SME's to get a better understanding of the business processes and analyzed and optimized the process
• Built, maintained and documented system operational and technical flows using MS Visio and MSProject
• Created non-functional system requirements pertaining to data quality and system performance
• Worked closely with various development groups to propagate the ideas and business requirements in a concise way
• Conducted GAP Analysis, DocumentedChange Management Requests and Monitored status to address issues raised and documented them in a project repository using SharePoint 2010
• Worked closely with the business unit to develop the Business Requirement Document BRD
• Responsible for effectively coordinating the activities of the team to meet project milestones
• Took part in different phases of SDLC which included Requirement Analysis, Design, Documentation, Testing Support
• Analyzed business requirements and segregated them into high level and low level Use Cases, activity diagrams / State Chart Diagrams using Rational Rose according to UML methodology thus defining the Data Process Models
• Closely worked with Salesforce.com consultants while implementing the solutions needs for organization
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization
• Download live reports from CRM tool Salesforce and perform an analysis
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people
• Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical reports, with varying degree of complexity
• Created customized reports on statistics on the SFDC customer portal
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign and Reports
• Good experience in Salesforce.com Configuration of roles, profiles, user accounts, implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Completed time estimates for all technical items, assigned work, monitored developers progress and produced timely status reports for upper management
• Worked with the development team to ensure testability, reliability, usability, maintainability and performance of the web-enabled client/server application during the design phase
• Interacted with the User Interface, Testing, Development, Business and Project Management teams to understand, clarify, articulate and deliver requirements, changes and maintenance related activities
• Performed business and system analysis towards the resolution of reported application issues documenting all resolutions
• Played an instrumental role in administrative activities like project planning and budgeting
• Reviewed test scripts and certified that test results fulfilled business requirements UT, IT, UAT

Environment:Salesforce.com, MS Excel, MS Power point, MS Word, MS Project, MS Visio, Use case, Windows 7, MS Sharepoint 2010

Confidential

Project Description

This is a confidential implementation for the company's Sales and Service Teams. Sales cloud is implemented for worldwide sales. Service Cloud is implemented for customer service team and call centers

Responsibilities:

• Acted as primary liaison between the client departments and the Information systems IT department performed analysis, review, and estimation of client requests prepared and reviewed system requirements, and client documentation
• Project duties included multiple task project assignments, scheduling and tracking acilitating meetings with all levels of the business community for requirements gathering, project development, design considerations, impact and risk analysis, and quality control of client acceptance testing
• Experienced in Process Optimization and Business Process Reengineering. Analyzed the existing as-is system, tracked defects, provided recommendations to make enhancements in the future to-be system
• Created Custom objectsand fields- Leads, Marketing, Campaign, Dashboard, Sales, Account in Salesforceetc
• Configured security and organizational hierarchy for sales for salesforce implementation
• Documented Sales force fundamentals and reporting for easy understanding and navigation for business users
• Configured Reports for custom objects and associated them to Dashboard
• Created Requirements document, test procedures, unit test plans, test logs
• Involved in Implementation and support when the application went live
• Created product documentation, including online help, user manual and training materials
• Involved in different phases of SDLC
• Played active role in monitoring the help desk team in resolving issues
• Provided Production support/explained the changes to the business users/did one on one sessions/one to many sessions to make the business uses aware of the system changes

Environment:Salesforce.com, MS Sharepoint 2010, MS Excel, MS Power point, MS Word, MS Project, MS Visio, Use case, Windows 7, SQL Server 2005 Reporting Services, Activity

Confidential

Business Analyst Project Description

The project involved development of web portal wherein the credit card holder could log into the website and could pay the bill online by enrolling bank account, access the statement history, get rewards information on the credit cards

Responsibilities:

• Lead Project Status meetings to update Senior Management and other stakeholders on the progress, issues and deliverables of the project
• Facilitated and managed meeting sessions with committee of SMEs from various business areas
• Responsible for defining the scope of the project, gathering business requirements, and document them textually and within models
• Manage project scope and client expectations throughout the project lifecycle
• Designed and developed all Use Cases and UML models
• Download live reports from CRM tool Salesforce and perform an analysis
• Created various custom reports for standard objects as well as custom objects to give complete detail overview of customer Account Orders, renewal forecasting and customer balance report
• Provided support ongoing salesforce.com maintenance and administration services including periodic Data cleansing, Custom objects, Workflows and Triggers
• Worked with the team to prepare use case models based on Business Requirement Documentation gathered through interaction with users.
• Creating user requirements document for companywide reports by interacting with end users and developers
• As a liaison between the Developers and Clients, was instrumental in resolving conflicts between user and technical development teams
• Facilitate requirements gathering and fact finding sessions as required
• Work closely with business and cross-functional technology team members to document and communicate business goals and objectives
• Defect tracking and status reporting. Post conversion/implementation support

Environment:Salesforce.com,MS Sharepoint 2010, MS Excel, MS Power point, MS Word, MS Project, MS Visio, Use case, Windows 7, SQL Server 2005 Reporting Services, Activity, Mercury Test Director

Confidential

Business/Sales Analyst

Responsibilities:

• Responsibilities include report generation and analysis
• Download live reports from CRM tool Salesforce and perform an analysis on the company revenue generation across business units, details on activities performed by the Global Relationship managers GRM of UST Global
• Acted as POC for 3 business units in UST Global
• Sales forecast and pipeline Tracking and follow-up
• Worked with various senior management members of UST Global to discuss on the revenue generation analysis
• Published the analyzed reports to the senior management across various time intervals
• Additional Responsibilities include proposal anchoring, bid management, interfacing with various practices/COEs, validating solution designs and proposal creation in response to RFP's and RFI's in large opportunities space
• Ensure compliance, quality, and timeliness of the deliverables
• Technical proposal writing
• Developed numerous sales collaterals around Client Specific requirements which include Case Study, Capability Documents

Environment:Salesforce.com, MS Excel, MS Power point, MS Word, MS Project, MS Visio, Use case, Windows 7, SQL Server 2005 Reporting Services, Activity

Confidential

Software Developer

• Understanding and existing business Process
• Understand the project life cycle of the organization
• Pre project activities.
• Requirement Gathering and Analysis
• Requirement mapping to the appropriate technology
• Solution design and prototype development
• Monitoring Project Status
• Project co-ordination
• Involved in all phases of Software Development Life Cycle including requirements gathering, design, development, testing, implementation and post production support
• Created Top Level sites and site collections. Maintained a unique look and feel across the portal by using Master Pages, CSS and HTML. Additionally designed and manipulated these pages using SharePoint Designer 2007
• Involved in system integration between sharepoint and other systems during the coding and the testing phase
• Maintained Active Directory users and groups for implementing security
• Created Graphs and Charts to display comparison between different types of artifacts uploaded and developed business process mapping document
• Used Microsoft Visual Studio Team Web Access 2010 for Team Foundation Server TFS
• Used SQL queries to retrieve data from the database
• Supported numerous Post Production daily activities/issues

Environment:MS Sharepoint, MS Excel, MS Power point, MS Word, SQL Server 2005 Reporting Services, Activity