Business Analyst Resume Profile, CT - Hire IT People

Summary Profile

An accomplished business analyst and project manager with an extensive background in managing project initiatives, new client transitions and multi-site facility maintenance. Involved with all phases of the System Development Life Cycle SDLC including requirement analysis, design, acceptance testing and post production support. Collaborates with key stakeholders, business users and IT to facilitate best practices for new business opportunities, improved performance and overall customer satisfaction.

Key Competencies
PMO Management
Research / Analytics
Critical Thinking / Problem Solving
SDLC and Agile Methodologies
Customer Support
Quality Assurance
SQL Plus
Cognos 6.5, 7.x
Business Intelligence Tools
MS Excel, PowerPoint, Access, Project, Visio

Professional Experience

Cofidential

Sr. Business Analyst

As the PMO lead in the conversion of an Oracle IWS application to a web based platform, design of customer satisfaction surveys and development of web based self-administration tools for end users:
Facilitate the planning, implementation and execution of projects to ensure consistency with company strategy, commitments and goals.
Experience with System Development Life Cycle SDLC and Agile methodologies including analysis of business requirements, web page design, development and testing of system functionality.
Conduct Joint Application Development JAD sessions with internal teams and Subject Matter Experts SME to gather business requirements.
Develop functional specifications and complete Business Requirements Documents BRD to support the technological development of database and web applications.
Assist in the documentation of test cases. Perform Functional, Regression and User Acceptance Testing UAT to ensure successful deployment into test and production environments.
Create tutorials and conduct training for business users in preparation of launching new initiatives.
Provide ongoing support to Business Operations post launch of project initiatives to ensure optimal performance and functionality for internal and external customers.
Monitor in-house/off-shore project development and provide progress reports to stakeholders on timelines, milestones and budget compliance.
Work cohesively with IT, PMO and business users for improved project administration. Utilize best practices to guide user groups through implementation, project development and support issues.
Coordinate design plans for standardizing User Interface UI across web applications.
Utilize integrated tracking of projects through MS SharePoint, Zendesk and JIRA.
Develop and maintain a comprehensive implementation schedule to integrate new clients and acquisitions into the system.
Create custom templates for business users to integrate new client information after implementation.
Develop and utilize customized reports to ensure cost effectiveness of specific programs, assess coverage assignments, monitor service provider compliance and manage the contract process.
Oversee service operations for over 1000 Blockbuster locations in the Midwestern region.

Cofidential

Treatment Specialist

Commenced the scheduled therapy treatment plan to minimize risk to the community.
Interviewed young victims for the Department of Children and Families DCF and local police and prepared a written evaluation including a customized treatment plan.
Presented opinions and findings when called to testify as an expert witness for the State of Connecticut during court proceedings.
Coordinated community projects including continual education for local authorities.
Northwestern Mutual Life Insurance - Bloomfield, CT

Project Manager

Served policy owners by providing financial information and initiating policy changes.
Assisted financial representatives by preparing cases for underwriting.
Managed new business applications, conversions and changes in the Application Input System and maintained policy delivery requirements.
Assisted the Network Office in the rollout and deployment of technology initiatives delivered by the Home Office by acting as a change manager.
Trained new financial representatives on policy owner services, client management and new business applications.

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Business Analyst Resume Profile

CT

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