PROFESSIONAL SUMMARY

• 9 years of diversified experience as Business Analyst- expertise in all phases of software project management, technical analysis, planning, requirements gathering, process documentation, business modeling, system design and implementation.
• Experienced in data validation, process mapping, quality assurance, systems acceptability, functional testing, report writing, ongoing support and training.
• Excellent communication skills to communicate at all levels of business.
• Excellent Knowledge of Business Analysis Body of Knowledge IIBA BABOK actively implemented in routine work.
• Provide a bridge between technical and functional staff to gather and interpret functional requirements and coordinate technical project work in designing, testing, debugging and maintaining the code base.
• Experienced in Systems Testing, Integration Testing, and Software Quality Standards, training, documentation, and implementation in a business environment.
• Extensive documentation skills experience in conducting User Acceptance Testing UAT , GAP analysis, SWOT analysis, Cost benefit, Impact analysis, and ROI analysis.
• Experienced in test schedule planning, batch test scheduling and execution.
• Proficient in complete Agile, Waterfall, and Rup methodology.
• Efficient and effective in conducting workshops and Joint Application Development JAD sessions, project meetings, reviews and walk through sessions.
• Worked with Facets team for HIPAA Claims Validation and Verification Process.
• Excellent track record for meeting deadlines and submitting deliverables on time.
• Proficient in creating Test Cases, Test procedures and Test Scripts based on business requirements. Worked with development and QA team in coordinating bug-fixing.
• Strong analytical and problem solving skills for understanding the functional requirements and design of the business application. Excellent knowledge as system analyst and change management.
• Excellent work experience in creating project plans, business processes, Business Requirements Documents BRD's , Functional Requirement Documents FRD's , Business Process Modeling BPM .
• Experienced with software development life cycle SDLC and processes in a team environment with emphasis on requirements elicitation, analysis, specification, verification.
• Expertise using MS Visio, Rational Requisite Pro for modeling and capturing business requirements.
• Experienced in developing project plans using MS Project and MS Share Point, identifying documents, and validating requirements and reengineering process.
• Experienced in writing SQL queries / joins using MS SQL Server and Oracle databases.
• Professional with extensive experience in the development, implementation and integration of strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills.

SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst III / Business System Analyst

Project Name:

Merchant Enablement Confidential

i. Vantiv has been providing innovative payment processing solutions for over 40 years. It is a 1 Ranked U.S. Merchant Acquirer in pin debit transactions. Vantiv Named by Forbes as One of America's Fastest Growing Tech Companies. The project is focus on self-merchant boarding and eliminates other rails like NPC.

Confidential

ii. : Customer Insights transforms transaction data into tools and information that help merchants make smarter business decisions. It is an on-line portal that allows merchants to view their top customers, where they are coming from, and help them make better business decisions. Vantiv will offer Customer Insights to Independent Sales Organizations and Agent Banks that acquire or service merchants. MyNPCdata.net is a reporting tool that hosted by 3rd party partner, Aperia Solutions which customize and service this product.

Confidential

iii. : The vision behind the acquisition of Element Payment Services by Vantiv, Inc. was to optimize the synergies that exist between the two organizations i.e. create a compelling value proposition for software vendors and their clients seeking state-of-the-art payment processing solutions. The purpose of this project is to realize the benefits of having a combined company through the integration of the Element Salesforce.com instance into the Governor's Hill instance. The primary Objective of this project is to create a single instance of Salesforce.com.

Responsibilities

• Involved in project for integration of Vantiv and NPC payments processing systems.
• Understand the requirements from business stakeholders and SME's of Vantiv and NPC for implementing the single-paying processing system.
• Conducted meetings online/in-person , interviews and JAD sessions with stakeholders to collect business requirements.
• Developed BRD's, FRD's, Use Cases, User Stories, BPM, Process Flow Diagram, Storyboard, and requirements Traceability Matrix based on final business requirements and enhancements.
• Worked with business development and product support teams to discuss input or output requirements, process and data flows.
• Assisted product owner with keeping the backlog groomed using Rally and ensured cross-team coordination.
• Identified, researched, analyzed and documented the business Process Work flows for the new enhancements.
• Created users stories and participated daily Scrum meeting in Agile software development.
• Assumed responsibility for creating the weekly project status reports, tracking the progress of tasks according to project timeline.
• Maintained communications, activities, and schedules to monitor the progress of project using MS project and SharePoint.
• Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system.
• Provided meeting minutes for various project internal meetings and status reviews.
• Served a liaison between the development team and the line of business.
• Prepared workflow diagrams to analyze As Is and To Be scenarios, designed new process flows.
• Documented business process and various business scenarios.
• Developed test scenarios, test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications.
• Defined the Scope of the project, gathered Business and functional requirements.
• Coordinated with E2E end to end designer and Project Manager .
• Prepared Business Workflow models that cover 'How' business processes are accomplished.
• Arranged meeting with Subject Matter Experts SME's for detail business requirements.

Confidential

Sr Business Analyst/ Business Process Analyst

The project Participated documenting current products and work processes, and analyzing for improvements in future releases. The main deliverable of this project was to develop an integrated solution to provide quality healthcare, optimized process flows, increased patient flows, exceptional, and consistent patient experience across all services.

Responsibilities

• Worked in Agile environment with business development and product support teams to discuss input or output requirements, process and data flows.
• Assumed responsibility for collecting, understanding, and transmitting the business requirements for the project and translating them into functional specifications.
• Conducted JAD sessions to define System Requirement Specifications SRS and detailed designed discussions with the technical team to design the user interface UI for Facets system.
• Worked with Facets application groups: Claims Processing, Subscriber, Provider, Enrollment, Quick member, and Mass Plan Change application.
• Documented key elements of HIPAA compliance and made sure that they were understood by the development teams.
• Experienced with conversion of HIPAA X12 4010 codes to X12 5010 codes and ICD 9 codes to ICD 10 codes with development team. Analyzed extensive of ICD 9 and ICD 10 data.
• Identified, researched, analyzed and documented the business Process Work flows for the new enhancements.
• Facilitated requirements gathering sessions to understand and document complex business needs, often eliciting hidden requirements.
• Conducted meeting minutes to assure all requirements were accurately and precisely captured.
• Documented Use Cases and User Stories to the development team.
• Ensured timely and accurate communication with project staff throughout the Project Life Cycle.
• Assisted the QA group in developing and documenting test cases, system testing and UAT.
• Ensured traceability between documented requirements and test cases.
• Logged defects into HP Quality center and walked QA team through the defect descriptions
• Maintained Issue Logs and actively participated in System Test, User Acceptance Test and End-to-End Testing.
• Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system.

Confidential

Business System Analyst

Confidential

This project was participated implementing 24-hour online access to credit cards, where customers could login and view their account information, make online payments, change their contact information, and contact customer service representatives for questions. The web application will also allow users to get an immediate and automated response regarding the decision for approval/decline and line of credit.

Responsibilities

• Developed Functional Specifications Document FSD , Use Cases, Process Flow Diagram, Storyboard, and requirements Traceability Matrix based on final business requirements and enhancements.
• Interviewed Subject Matter Experts SME's asking detailed questions and carefully recording the requirements in a format that could be reviewed and understood by both parties- business and technical.
• Prepared workflow diagrams to analyze As Is and To Be scenarios, designed new process flows and documented the business process and various business scenarios.
• Gained extensive experience in creating and managing SharePoint directories and architecture.
• Developed the Test Scenarios, test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and / or product knowledge.
• Facilitated UAT and test strategies with developers and testers.
• Defined the Scope of the project, gathered Business and Functional Requirements.
• Interpreted logical and physical data models for business users to determine common data definitions and establish referential integrity of the system.
• Completed documentation in relation to detailed work plans, mapping documents and data models.
• Led technical and business sessions, and acted as a liaison between user and stakeholders, converting business needs into software solutions of highest quality.
• Defined business process and business rules for the loan programs offered by the bank.
• Analyzed business requirements and segregated them into high level and low level use cases, activity diagram using Rational Rose.
• Created Sequence and Collaborations Diagrams using Rational Rose based on UML methods, thereby defining the Business Process Model BPM .

Confidential

Business Analyst III

Project Name: Personal banking application

The project Participated improvement of the mortgage closing system through shorter closing time, and faster documents preparation and also developed personal banking application enabling the customers to apply for personal loans, auto loans, and home mortgage over the web.

Responsibilities

• Used Waterfall process model for the different phases of the Software Development Life Cycle SDLC .
• Conducted meetings, interviews and JAD sessions with stakeholders to collect business requirements.
• Reviewed Business Requirement Documents BRD and Technical Specification.
• Coordinated with System Analyst and Project Manager to set-up the pre-validation and validation environment to execute the scripts.
• Prepared Business Workflow models that cover 'How' business processes are accomplished.
• Prepared and analyzed 'AS IS' and 'TO BE' workflow scenarios, designed new process flows and documented the business process and activities of the business from the conceptual to procedural level.
• Created Wireframes which depicted the page layout and arrangement of the website's content, including web interface elements and navigational systems.
• Analyzed user requirements, attended Change Request meetings to document changes and implemented procedures to test changes using Rational Clear Quest.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.
• Worked closely with other groups to resolve the issues preventing alignment on milestones, resources and deliverables.
• Analyzed system requirements, developed detailed Test Plan, Test Cases and test scripts for testing the functionality, GUI and security.
• Served a liaison between the development team and the line of business.
• Participated in the logical and physical design sessions and developed design documents.

Confidential

Business Analyst

This project provided ongoing enhancement of single sign on application for the bundled product i.e. high speed voice, television and internet services to Sprint customers nationwide.

Responsibilities

• Interviewed Subject Matter Experts SME's and carefully recorded the requirements in a format that could be reviewed and understood by both business and technical people.
• Facilitated JAD sessions to embrace a problem's dimensions, possible causes, requirements, to propose alternative solutions.
• Developed and elicited Business Requirement Documents BRD , Functional Specifications Documents FSD , Vision of document, and use case documents.
• Monitored client expectations through client involvement and communication throughout the lifecycle of the project.
• Created document for data flow to support the project once it implemented in production and mapped new functional and business requirements.
• Analyzed business requirements and segregated them into high level and low level Use Cases, activity diagrams using Rational Rose according to UML.
• Articulated business requirements from user interviews and then converted the requirements into technical specifications.

Confidential

Business Analyst

The scope of the project was to interface this system with an existing system which stores the Credit scores information and approves the credit card and the billing and payment history system to view the payment details before making any kind of offers.

Responsibilities

• Participated in gathering requirements and collaborated on creation of documents such as the project charter, project scope, project vision, Business Requirements Document BRD .
• Analyzed and documented the system specifications, Business Requirements and detail design of the software for full understanding of business.
• Assumed responsibility for collecting, understanding, and transmitting the business requirements for the project into functional specifications.
• Assisted JAD session for business and technical user group.
• Made extensive use of Unified Modeling Language UML to create use case diagrams, activity diagrams, sequence diagrams and collaboration diagrams.
• Worked with other business analysts to design and document needs assessment, workflow, data maps, business requirements, business rules, policies and procedures.
• Interacted with developers to resolve the technical and implementing issues.
• Worked with technical team to gather and elicit and analyzed requirements.