Professional Summary:

• Over 8 years of experience in Business Analysis and expertise in all phases of software project management, including working with technical and functional experts in analysis, planning, requirements gathering, process documentation, business modeling, system design and implementation, data validation, quality assurance, systems acceptability and functional testing, report writing, and ongoing support and training.
• Excellent communication skills to communicate at all levels of business.
• Excellent understanding of, quality assurance testing , and implementation.
• Excellent Knowledge of Business Analysis Body of Knowledge IIBA BABOK actively implemented in routine work.
• Proficient in Quality Assurance Life Cycle like developing Test Strategies, Test Plans, Test Cases Manual / Automated , Defect Reports and developing Test Scripts.
• Provide a bridge between technical and functional staff to gather and interpret functional requirements and coordinate technical project work in designing, testing, debugging and maintaining the code base.
• Experienced in Systems Testing, Integration Testing, and Software Quality Standards, training, documentation, and implementation in a business environment.
• Extensive documentation skills experience in conducting User Acceptance Testing UAT , GAP analysis, SWOT analysis, Cost benefit, Impact analysis, and ROI analysis.
• Experienced in test schedule planning, batch test scheduling and execution.
• Proficient in complete Agile, Waterfall, and Rup methodology.
• Efficient and effective in conducting workshops and Joint Application Development JAD sessions, project meetings, reviews and walk through sessions.
• Excellent understanding of HIPAA standards 4010 and 5010 , HIPAA code sets ICD- 9, ICD 10.
• Worked with Facets team for HIPAA Claims Validation and Verification Process.
• Excellent track record for meeting deadlines and submitting deliverables on time.
• Proficient in creating Test Cases, Test procedures and Test Scripts based on business requirements. Worked with development and QA team in coordinating bug-fixing.
• Strong analytical and problem solving skills for understanding the functional requirements and design of the business application. Excellent knowledge as system analyst and change management.
• Excellent work experience in creating project plans, business processes, Business Requirements Documents BRD , Functional Requirement Specifications FRS , Business Process Modeling BPM .
• Experienced with software development life cycle SDLC and processes in a team environment with emphasis on requirements elicitation, analysis, specification, verification.
• Expertise using MS Visio, Rational Requisite Pro for modeling and capturing business requirements.
• Experienced in developing project plans using MS Project and MS Share Point, identifying documents, and validating requirements and reengineering process.
• Experienced in writing SQL queries / joins using MS SQL Server and Oracle databases.
• Professional with extensive experience in the development, implementation and integration of strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills.
• Expertise in analyzing High Level design documents, Technical requirements.
• Experienced with Data Warehousing, Data Mart, Data Mapping, Data Modeling, and Data Research.
• Efficient to handle Clients, Operations, Help Desk, and Application Programming areas to leverage technology and resolve problems.
• Responsible for interpreting and presenting technical details to functional experts and developers in a way that is meaningful to all audiences.
• Experienced in Data Extraction, Transformation and Loading ETL from different data sources like Oracle, MS SQL Server into a common analytical data model using Informatica Power Center 7.1.4/8.6. Excellent understanding of Relational Database Management Systems RDBMS .
• Experienced in performance tuning of Informatica sources, Targets, Mappings, Transformations and Sessions, developed batch processes and ETL tools to update the accounts.
• Experienced with project management-project life cycle, project plan, and major release and provide much-needed agility to their IT divisions.
• Excellent understanding in requirements project management, requirements analysis, design, and implementation of new projects.
• Extensive experience with Cards Authorization Systems.Knowledge of EFT banking regulations, including PCI, VISA-PIN and network.

Technical Skills

Professional Experience

Business Analyst III/ Business System Analyst

Project Name:

Merchant Enablement Boarding: Vantiv has been providing innovative payment processing solutions for over 40 years. It is a 1 Ranked U.S. Merchant Acquirer in pin debit transactions. Vantiv Named by Forbes as One of America's Fastest Growing Tech Companies. The project is focus on self-merchant boarding and eliminates other rails like NPC.

Tranzlogic Analytics for MyNPCdata.net: Customer Insights transforms transaction data into tools and information that help merchants make smarter business decisions. It is an on-line portal that allows merchants to view their top customers, where they are coming from, and help them make better business decisions. Vantiv will offer Customer Insights to Independent Sales Organizations and Agent Banks that acquire or service merchants. MyNPCdata.net is a reporting tool that hosted by 3rd party partner, Aperia Solutions which customize and service this product.

Element SF Integration: The vision behind the acquisition of Element Payment Services by Vantiv, Inc. was to optimize the synergies that exist between the two organizations i.e. create a compelling value proposition for software vendors and their clients seeking state-of-the-art payment processing solutions. The purpose of this project is to realize the benefits of having a combined company through the integration of the Element Salesforce.com instance into the Governor's Hill instance. The primary Objective of this project is to create a single instance of Salesforce.com.

Responsibilities

• Worked in both Agile and Waterfall environment with business development and product support teams to discuss input or output requirements, process and data flows.
• Assumed responsibility for collecting, understanding, and transmitting the business requirements for the project and translating them into functional specifications.
• Assist the product owner with keeping the backlog groomed using Rally and ensured cross-team coordination.
• Worked extensively with Data migration, Data Cleansing, and ETL Processes.
• Conduct meetings, interviews and JAD sessions with stakeholders to collect business requirements.
• Identified, researched, analyzed and documented the business Process Work flows for the new enhancements.
• Created users stories and participated daily Scrum meeting in Agile software development. Ensured Sprints were meticulously planned.
• Assumed responsibility for creating the weekly project status reports, tracking the progress of tasks according to schedule and reporting any risks and contingency plan to management and business users.
• Maintain communications, activities, and schedules to monitor the progress of project using MS project and SharePoint.
• Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system.
• Provided meeting minutes for various project internal meetings and status reviews.
• Serve a liaison between the development team and the line of business.
• Developed Functional Requirement Document FRD , Use Cases, User Stories, BPM, Process Flow Diagram, Storyboard, and requirements Traceability Matrix based on final business requirements and enhancements.
• Prepared workflow diagrams to analyze As Is and To Be scenarios, designed new process flows and documented the business process and various business scenarios.
• Developed Test Scenarios, test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and / or product knowledge.
• Defined the Scope of the project, gathered Business and Functional Requirements.
• Reviewed Business Requirement Documents BRD and Technical Specification.
• Coordinated with System Analyst/ E2E designer and Project Manager to set-up the pre-validation and validation environment to execute the scripts.
• Prepared Business Workflow models that cover 'How' business processes are accomplished.
• Interviewed Subject Matter Experts SME's asking detailed questions and carefully recording the requirements in a format that could be reviewed and understood by both parties- business and technical.

Environment: Windows, Rally, Agile/Scrum, MS Visio 2010, Microsoft Office Suite, SharePoint 2010, HP Quality Center 11.0, Quick Test Pro.

Confidential

Sr.Business Analyst

Confidential

The HealthPartners family of healthcare companies serves more than one million medical and dental health plan members nationwide. The project Participated documenting current products and work processes, and analyzing for improvements in future releases. The main deliverable of this project was to develop an integrated solution to provide quality healthcare, optimized process flows, increased patient flows, exceptional, and consistent patient experience across all services.

Responsibilities

• Worked in Agile environment with business development and product support teams to discuss input or output requirements, process and data flows.
• Assumed responsibility for collecting, understanding, and transmitting the business requirements for the project and translating them into functional specifications. Worked with BPM.
• Used MS Visio to design UML diagrams during various phases of the project.
• Conducted JAD sessions to define System Requirement Specifications SRS and detailed designed discussions with the technical team to design the user interface UI for Facets system.
• Worked with Facets application groups: Claims Processing, Subscriber, Provider, Enrollment, Quick member, and Mass Plan Change application.
• Conducted daily Scrum meeting as Scrum Master in Agile software development.
• Documented key elements of HIPAA compliance and made sure that they were understood by the development teams.
• Lead teams to successful Agile/Scrum adoption.
• Gained experience with conversion of HIPAA X12 4010 codes to X12 5010 codes and ICD 9 codes to ICD 10 codes with development team. Analyzed extensive of ICD 9 and ICD 10 data.
• Identified, researched, analyzed and documented the business Process Work flows for the new enhancements. Arranged for information available to project stakeholders.
• Assumed responsibility for creating the weekly project status reports, tracking the progress of tasks according to schedule and reporting any risks and contingency plan to management and business users.
• Assisted the product owner with keeping the backlog groomed and ensured cross-team coordination.
• Worked in unison with the QA team and performed UAT and Regression testing to ensure timely completion of the project.
• Developed and managed Test Plan, Test Cases, and Traceability Matrix and executed them in the test lab using quality center.
• Reviewed test strategy and test plans to ensure that test cases reflects user needs for the functional, user interface UI , usability and security requirements.
• Accurately communicated relevant project information to the client and project team.
• Maintained a communications, activities, and schedules to monitor the progress of project using and SharePoint.
• Knowledge of Data Warehousing concepts Dimensional modeling like Star Schema and Snowflake Schema.
• Analyzed the requirements and framed the business logic for the ETL process.
• Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system.
• Conducted Risk Analysis, Asset Management of the requirements and Traceability focus areas of the various projects and worked with the project team to help them identify the high-risk areas.

Environment: Windows, SQL Server, Quick Test Pro, BPM, UML, Agile/ Scrum, MS Visio, Facets, Informatica PowerCenter 8.6.1, Microsoft Office Suite, SharePoint 2010, 2013, HP Quality Center

Confidential

Business Analyst

US Bank offers online services such as 24-hour online account access to credit card accounts, instant online account opening for deposit accounts, and instant decisions for credit cards. This project was Participated implementing 24-hour online access to credit cards, where customers could login and view their account information, make online payments, change their contact information, and contact customer service representatives for questions. The web application will also allow users to get an immediate and automated response regarding the decision for approval/decline and line of credit.

Responsibilities

• Developed Functional Specifications Document FSD , Use Cases, Process Flow Diagram, Storyboard, and requirements Traceability Matrix based on final business requirements and enhancements.
• Interviewed Subject Matter Experts SME's asking detailed questions and carefully recording the requirements in a format that could be reviewed and understood by both parties- business and technical.
• Prepared workflow diagrams to analyze As Is and To Be scenarios, designed new process flows and documented the business process and various business scenarios.
• Changed PMO process to blend Agile/Scrum type principles which created time efficiencies and faster turnaround times.
• Removed any impediments or road blocks for the team.
• Gained extensive experience in creating and managing SharePoint directories and architecture.
• Developed the Test Scenarios, test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and / or product knowledge.
• Facilitated UAT and test strategies with developers and testers.
• Experienced working with secondary Data Analysis.
• Defined the Scope of the project, gathered Business and Functional Requirements.
• Interpreted logical and physical data models for business users to determine common data definitions and establish referential integrity of the system.
• Completed documentation in relation to detailed work plans, mapping documents and data models.
• Led technical and business sessions, and acted as a liaison between user and stakeholders, converting business needs into software solutions of highest quality.
• Defined business process and business rules for the loan programs offered by the bank.
• Developed and tested all the Informatica mappings and update processes. Also documented the conversion/ ETL process extensively.
• Analyzed business requirements and segregated them into high level and low level use cases, activity diagram using Rational Rose.
• Created Sequence and Collaborations Diagrams using Rational Rose based on UML methods, thereby defining the Business Process Model.
• Gained experience working with EFT banking regulations, including PCI, VISA-PIN and network. In-depth knowledge in GL, DDA, FX, Funds Transfer, Payments and Collections.
• Wrote Queries and developed reports for various levels of management by using SQL and Excel.

Environment: UML, JAVA, HTML, SQL Server 2008, Microsoft Office Suite, Win Runner, Macromedia Dreamweaver, Quality Center, Agile/Scrum, BPM, Windows, Rational ClearQuest, MS Visio 2010, Share Point 2010, Informatica PowerCenter 8.6.1.

Confidential

The project Participated improvement of the mortgage closing system through shorter closing time, and faster documents preparation and also developed personal banking application enabling the customers to apply for personal loans, auto loans, and home mortgage over the web.

Responsibilities

• Used RUP process model for the different phases of the Software Development Life Cycle SDLC .
• Conducted meetings, interviews and JAD sessions with stakeholders to collect business requirements.
• Reviewed Business Requirement Documents BRD and Technical Specification.
• Coordinated with System Analyst and Project Manager to set-up the pre-validation and validation environment to execute the scripts.
• Prepared Business Workflow models that cover 'How' business processes are accomplished.
• Prepared and analyzed 'AS IS' and 'TO BE' workflow scenarios, designed new process flows and documented the business process and activities of the business from the conceptual to procedural level.
• Created Wireframes which depicted the page layout and arrangement of the website's content, including web interface elements and navigational systems.
• Analyzed user requirements, attended Change Request meetings to document changes and implemented procedures to test changes using Rational Clear Quest.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.
• Worked closely with other groups to resolve the issues preventing alignment on milestones, resources and deliverables.
• Analyzed system requirements, developed detailed Test Plan, Test Cases and test scripts for testing the functionality, GUI and security.
• Provided meeting minutes for various project internal meetings and status reviews.
• Served a liaison between the development team and the line of business.
• Participated in the logical and physical design sessions and developed design documents.
• Analyzed user statement of requirements to develop new reports.

Environment: Microsoft Windows, Microsoft Office Suite, Rational Rose, Microsoft Visio 2007, SharePoint, Load Runner, Rup, Agile, UML, BPM, Informatica Power Center 7.1.4.

Confidential

Sprint Nextel is a national wireless and wire line communication service providers. It offers service to public, businesses, and government users. The scope of the project was to provide the ongoing enhancement of the single sign on application for the bundled product i.e. high speed voice, television and internet services to Sprint customers nationwide.

Responsibilities

• Interviewed Subject Matter Experts SME's and carefully recorded the requirements in a format that could be reviewed and understood by both business and technical people.
• Facilitated JAD sessions to embrace a problem's dimensions, possible causes, requirements, to propose alternative solutions.
• Developed and elicited Business Requirement Documents BRD , Functional Specifications Documents FSD , Vision of document, and use case documents.
• Monitored client expectations through client involvement and communication throughout the lifecycle of the project.
• Created document for data flow to support the project once it implemented in production and mapped new functional and business requirements.
• Met with client groups to determine user requirements and goals. Utilized Rational Unified Process RUP to configure and develop process, standards and procedures.
• Analyzed business requirements and segregated them into high level and low level Use Cases, activity diagrams using Rational Rose according to UML.
• Articulated business requirements from user interviews and then converted the requirements into technical specifications.

Environment: MS Office 2007, MS Visio, SharePoint, BPM, UML, RUP, Windows, SQL Server, TOAD, Rational Rose, Rational Requisite Pro, Rational Clear Quest.

Confidential

Business Analyst

The scope of the project was to interface this system with an existing system which stores the Credit scores information and approves the credit card and the billing and payment history system to view the payment details before making any kind of offers.

Responsibilities

• Participated in gathering requirements and collaborated on creation of documents such as the project charter, project scope, project vision, Business Requirements Document BRD .
• Analyzed and documented the system specifications, Business Requirements and detail design of the software for full understanding of the business.
• Assumed responsibility for collecting, understanding, and transmitting the business requirements for the project into functional specifications.
• Assisted JAD session for business and technical user group.
• Made extensive use of Unified Modeling Language UML to create use case diagrams, activity diagrams, sequence diagrams and collaboration diagrams.
• Worked with other business analysts to design and document needs assessment, workflow, data maps, business requirements, business rules, policies and procedures.
• Participated in Validation, Verification and Acceptance testing with customers in UAT environment.
• Interacted with the developers to resolve the technical and implementing issues.
• Worked with the technical team to gather and analyzed data.
• Incorporated the best practice methodologies as advocated by the rational unified process RUP .

Environment: Windows, SQL Server, MS Office Suite, RUP, HP Quality Center, Quick Test Pro, MS Visio.