SUMMARY

• 8+ year’s experience BA in all phases of Software Development Life Cycle (SDLC) in Agile, waterfall, hybrid methodology.
• Proficiency in Business Requirement gathering and in conducting retrospective and problem - solving workshops and have hands-on experience in conflict resolution and delivering high business value. with a keen awareness of developers and end-users needs and able to deal with user groups at all levels efficiently.
• Proficient in using tools like MS Visio, Lucid Chart for creating UML diagrams like Use Cases, Class Diagrams, Entity Relationship diagram (ER), Activity Diagrams and BPMN for process diagrams.
• Good experience in application design (Mockup screens, Wireframes, and Prototypes using)
• Worked with SOA architecture and Micro-Service architecture and implemented successfully in projects.
• Strong knowledge of SQL and SQL scripts.
• Good knowledge of testing methodologies like User Acceptance Testing (UAT), Smoke, Unit, Regression, Integration, Functional testing and Bug tracking system& process and database testing using SQL.
• Good experience in Relational Database Management System including performing complex SQL queries formapping of various system applications.
• Mastery in the use of Agile project management tools such as JIRA/ RALLY/AZURE DEVOPS to document and visualize stories, tasks, and measure performance through burn down charts/velocity charts and other KPIs.
• Experienced in facilitating Scrum ceremonies like Backlog Grooming Session, Sprint Planning Meeting, Sprint Review Meeting, Sprint Retrospective Meeting, Daily Stand Up.
• Assisted Product Owner in refining product backlog, writing Technical User Stories using INVEST criteria andprioritizing user stories using Moscow techniques.
• Assisted my team in breaking down spill-over user stories using SPIDR technique
• Involved in Program Increment Day (PI), headed the team breakout sessions during the PI and assisted my Release Train Engineer (RTEs) for the feature readiness, logistic readiness,and team readiness.
• Participated in weekly Scrum of Scrum (SOS) meetings facilitated by RTE and resolved dependency issues.
• Calculated Velocity and Capacity for teams based on the previous sprints and monitored burn down chart and other KPIs for team’s performance.
• Comprehensive knowledge of web services related concepts such as XML, JSON, WSDL, HTML, AJAX, SOA, API, SOAP and RESTful Web Services while working with developers and Code Technology Services (CTS) teams
• Helped the team in understanding the Agile concepts and the Agile practices to improve the team’s delivery.
• Collaborated with off-shore team and on-shore team and maintained project plans and schedules
• Worked with SOA architecture and Micro-Service architecture and implemented successfully in projects
• Participated in Scrum of Scrum (SOS) with RTE and other SMs to update the team progress and discuss about the dependencies
• Sound knowledge in performing Extract Transform Load (ETL) process to migrate data from OLTP Database to OLAP Data warehouse and Data Marts, which involved Data Mapping based on the Transformation Rules
• Collaborated with off-shore team and on-shore team and maintained project plans and schedules.
• Sound knowledge in performing Extract Transform Load (ETL) process to migrate data from OLTP Database to OLAP Data warehouse and Data Marts, which involved Data Mapping based on the Transformation Rules.
• Extensive knowledge and understanding in Fannie Mae and Freddie Mac, TRID regulations, AML laws, OFAC, BSA, FINCEN, PCI-DSS, and HMDA regulations.

TECHNICAL SKILLS

Programming Languages: PL/SQL & Java, C, C++, HTML

Design Tools & Languages: Microsoft Visio, Microsoft project

Project Methodologies: UML, Rational Unified Process (RUP)

Business Modeling Tools: MS Visio, Rational Rose

Requirement analysis tools: Rational Requisite Pro

Defect Tracking Tools: Rational Clear Quest, Test Director

Business Applications: Share Point, Microsoft Office Suite

Databases: MS SQL Server, MS Access

PROFESSIONAL EXPERIENCE

Confidential, Columbia, SC

Sr.Business System Analyst

Responsibilities:

• Worked with cross-functional teams to created swim lane process flow map for business rules change management process in the Encompass System and eliminated manual steps saving at least $3000/month.
• Worked on end-to-end loan origination workflow and evaluation of Eligibility and enrolment services software.
• Involved in Project Budgeting, Requirement Elicitation, Product Roadmap, and Risk Management activities.
• Prioritized projects based of ROI and cost-benefit analysis and created spend reports for department heads using PowerBI.
• Conducted functional and technical Gap Analysis in terms of usability and ability to meet business along with the action plans.
• Implemented process flow diagram, data flow diagram for process reengineering projects using MS Visio.
• Assisted the product owner to vertically sliced and developed user stories in accordance to INVEST Criteria.
• Prepared the SRD to take down thetechnical specificationswith the help of technical team in JAD session.
• Used JIRA to initiate, plan and control sprints by handling tasks, measuring the completion using Burndown and Cumulative Frequency Diagram (CFD) and coordinated with offshore team, task allocation, team mentoring, issue resolution with SMEs.
• Organized and facilitated daily stand-up meetings, reviews, retrospectives and sprint demos and other Scrum-related meetings to drive development and implement process improvements across scrum teams.
• Defined and documented Sprint goal, issues and risks, and release process using MS SharePoint.
• Improved team velocity by constantly following up with the team and mitigating impediments along the sprints.
• Worked closely with RTE for the ART in coordinating dependencies between various scrum and Kanban teams.
• Prepared the team readiness before each Program Increment (PI) planning happened.
• Involved in defining and implementation of SOAP, XML based webservices, web methods, wrapper, adapters and RESTful APIs based on JAVA, JSON by performing web service and API mapping using MS Excel.
• Performed extensive API Testing for ensuring accuracy of backend services using Swagger.
• Externalized business rules to comply with updated FHA rules to facilitate flexible enforcement of qualification standards for loan origination through API integration with back-end systems and design of orchestration workflows using MS Visio.
• Prepared Data Mapping using Excel to identify and standardize data from the OLTP DB (Snowflake Schema) to OLAP DW (Star Schema) during ETLprocess using Informatica for better assisting in creating API and Webservices for system interactions.
• Assisted technical team during client-side, server-side, and database-side validations for accessing information from database.
• Managed the User Acceptance Testing (UAT) by engaging stakeholders to work on the developed software.
• Worked closely with the CTS team and made sure that they checked all the servers’ performance and complete the PPV.
• Managed to deliver the Minimum Viable Product (MVP) and got signed off by the product owner and stakeholders.
• Proactively involved in the Post-production support by using ServiceNow with the help of the support team to address tickets raised by the managers and closers.

Environment: Agile - SAFe, SOA, Framework (HTML/CSS, Angular JS, Java, SQL, Oracle 12c, DB2), MS PowerBI, AJAX, SOAP, XML, REST, Microservice, UML, Jira, Confluence, MS Excel, MS Visio, XSL FO, Windows 8.0, Informatica Power Center, Swagger.

Confidential, Troy, MI

Business Analyst

Responsibilities:

• Managed projects budgeted up to $ half MM from initiation to closing using both waterfall and agile(scrum) methodology.
• Led a team of 7 members that won client’s Bravo award for ensuring smooth delivery of a new product that enabled client to upsell their gift card program to new and existing merchants, resulting in higher merchant retention rate.
• Created Business Process Model and Notation (BPMN), Data Flow Diagrams, Sequence Diagrams using advanced Tools like MS Visio to draft Object-Oriented Design to demonstrate the To-be process in analysis and design phases.
• Served as Shared-Resource and analyzed BRD and conducted walk-through sessions to get the sign off to make it gold plated.
• Conducted JAD session to convert user requirements into technical user stories with acceptance criteria in JIRA.
• Performed Reverse Engineering on legacy application to be knowledgeable in eliciting requirements.
• Helped scrum development team to negotiate with the Product owner for prioritizing epics and user stories in the backlog.
• Ensured that user stories are following INVEST criteria and acceptance criteria is well documented.
• Highly contributed in process flows, specifications, API mapping, diagrams for system integrations (internal and 3rd party API).
• Used Postman to test the request and response frequencies for source and targets for API and web services as well as facilitating manual and automated testing at various phases of the project and updated Requirement Traceability Matrix (RTM).
• Organize Agile training sessions for the scrum team to enable team to follow Agile practice and coordinated incident reviews, followed up on the assigned actions created in JIRA and ServiceNow.
• Good experience in Relational Database including constraints, views and referential integrity and proficient in the data manipulation for retrieving data by working on complex SQL queries with joins to help with data validation and business reports.
• Review Splunk logs, identify abnormalities in customer registration and proactively resolve production issues.
• Partnered with developers to create a reporting dashboard for client and identified potentially misaligned and fraud transactions saving at least $20,000 for the client.
• Implemented changes and educated team members on regulations of PCI-DSS (Payment Card Industry, Data Security Standard) to become a PCI-DSS compliant vendor.

Environment: Agile - Scrum, SOA, HTML/CSS, Node JS, C#, SQL, SQL Server, SOAP, REST, AJAX, SLA, Web service, Microservice, API, JIRA, MS Visio, MS Project, LINUX, XML, JSON, Java, SSIS, .Net, MDM, Crystal, Postman, HP Quality Center.

Confidential, Atlanta, GA

Sr.Business System Analyst

Responsibilities:

• Interviewedbusiness users, stakeholders, Subject Matter Experts and performed extensivedocument analysisto develop a thoroughunderstandingofend to end business processesinvolved in payment processing.
• Identified andmapped stakeholderstoRACI(Responsible, Accountable, Consulted, and Informed)matrixto ensure smoother change process and to clarify roles and responsibilities in the cross-functional project environment.
• Created an exhaustiveGap Analysisby formulating a process model for theAs-Is and To-Be processes.
• Participated PMC and Architectural Review Call in understanding the technical implementations of project features and gave valuable inputs on the system architecture and the webservice, API or Microservice related to the enhanced system.
• Worked on Change Request Management and performed Impact Analysis of changes.
• Prepared the team readiness before each Program Increment (PI) planning happened.
• Engaged in release planning meeting with stakeholders and RTEs to review the user stories and got signed off from QA and PO.
• Proactively involved in the Post-production support by using ServiceNow with the help of the support team to address tickets raised by the managers and closers.
• Designed REST API based on the business requirements using Excel and compared with current API to align with the products.
• Led and participated in peer code reviews and walk-through session of the developed code to avoid and reduce technical debt.
• Transformed requirements intouser storiesin Rally and followed up in Kaban board to help Quality Assurance team track and solve the defects.
• Demoed deployed user stories as MVP to product manager and went through Acceptance criteria to get sign off on deliverables.
• Worked on the API data mappingbetween XML and JSON to create apple to apple API field match and made sure that all validations and business rules to be applied.
• DevelopedTableau dashboardsincorporating Waterfall charts, Bubble charts, Heat Maps, and Histograms for client managers viewing their payments and the funds management in the short term.
• Tested REST API request and response usingPostman. Good understanding and engagement inTest Driven Development (TDD). Assisted the Quality Assurance team and production support team withcontinuous integration.
• Assisted the Quality Assurance team in the creation ofTest Plans, Test Scenarios, and Test Cases.Mapped test cases to business requirements/user stories in theRequirements Traceability Matrix(RTM).
• ConductedUser Acceptance Testing(UAT) againsttest casesandacceptance criteriaand actively participated in and facilitated testing of the system duringSmoketesting, Black Boxtesting, and RegressionTesting.
• Developed timelines for project delivery, and managed projects and resources to successful completion.

Environment: Agile - SAFe, SOA, Framework (HTML/CSS, Angular JS, Java, SQL, Oracle 12c, DB2), Dynatrace, Tableau Desktop, AJAX, SOAP, XML, REST, JSON, Microservice, UML, Rally, MS Excel, MS Visio, XSL FO, Windows 8.0, Postman, TDD, Swagger.

Confidential, Atlanta, GA

Senior Business Systems Analyst

Responsibilities:

• Elicited Business Requirements by conducting detailed Interviews and Focus Group Sessions with Business Users, Stakeholders, and Subject Matter Experts (SME’s) like Confidential Servicers, Underwriters, Credit Analyst to define the Financial Projections and Cost-Benefit Analysis.
• Worked closely with the Product Owner to elicit Business requirements from the stakeholders and assisted the Product Owner in developing user stories and Acceptance Criteria into the Product Backlog.
• Created Mock-Ups and UML diagrams such as Activity flow diagrams, Orchestration flow diagrams and data flow diagrams before each sprint for smooth development and testing. Created requirements documents such as Business Process Flow (As-Is and To-Be) documents for the integration and change management process.
• Participated in meeting sessions with the Legal team to understand the relevant Compliances such as, FHA, FINCEN, HMDA, TRID and RESPA.
• Managed the Requirements Traceability Matrix (RTM) using Microsoft Office 365 to track the bugs.
• Acquired technical ability by using SQL for various data analysis and checking the output of the functionalities.
• Served on the communications conduit between IT and the business side in Service Oriented Architecture (SOA), and the web services.
• Involved in data mining process during statistical data analysis and operation.
• Worked diligently on Change Request Management and performed Impact Analysis on the same.
• Solid understanding of the existing SOAP and REST web services, REST APIs and request and response web methods, Client-Side Validation, Server-Side Validation and Database Validation for various functionalities of the system.
• Actively worked and documented in Data Mapping for various schemas like Star Schema and Snowflake Schema and Data Migration from OLTP to OLAPdatabase.
• Used Postman for examining and validating the external APIs used in the project.
• Created Test plans and developed User manuals for User Acceptance Testing and recorded the bugs.
• Created test cases, coordinated issue adjudications meeting and worked with QA team to ensure all the scenarios are tested and pass the acceptance criteria before the application release.
• Facilitated Triage calls to identify defects by performing Root Cause analysis and mitigated it along with the dev and QA team.
• Identified and removed impediments and prevent distractions to ensure that the scrum team(s) meet the sprint goal and complete committed work.
• Defined and documented Sprint goal, requirements, issues and risks, and release process using SharePoint and JIRA to track progress and promote accountability among project participants.
• Wrote User Stories, estimating User Stories using estimation techniques such Fibonacci series, planning poker.
• Worked on Enablers and Spike stories and made estimations on those stories within the team's convenience and tracked the estimable sprint goal is completed within the sprint cycle.
• Ensured the application is compliant with all TRID regulations,AML laws, and OFAC BSA, FINCEN, HMDA regulations.

Environment: SAFe - (HTML/CSS, Javascript, Java, Oracle), MS Visual Studio, MS Project, MS Visio, Office Suite, SharePoint, Tableau, Web Services, API, Microservices, AJAX, SOAP UI, RESTful Services.

Confidential, Bayonne, NJ

Senior Business Systems Analyst

Responsibilities:

• Gathered Business Requirements by using techniques such as document analysis, system analysis, one to one interview with Business Users, Stakeholders, and Subject Matter Experts (SMEs).
• Experienced in working and conducting backlog grooming session with Product Owner to break down the features and assisted in developing user stories and Acceptance Criteria while making sure that user stories are following INVEST criteria and acceptance criteria is written in Gherkin format.
• Created Business Process Model and Notation (BPMN) and Unified Modelling Language(UML) based diagrams using Microsoft Visio to create Use Case Diagrams, Activity Diagrams, and Sequence Diagrams to render Business Requirements into Business Process Flow and performed requirement analysis to validate elicited requirements.
• Arranged Triage calls to work on defects and prioritize the defects with their mitigation plans with the team.
• Designed Test Plans and Test Cases for User Acceptance testing(UAT) with the help of QA teams.
• Proficiency in writing complex SQL queries to extract and validate the data from the Eligible Members database.
• Working extensively with the QA team to write and execute Test Plans, Test Scenarios, and Test Cases.
• Conducted User Acceptance Testing (UAT) session before every release with the UAT Execution plan by inviting the right stakeholders to work on developed software to check its Capability to handle the Real-World Organizational Scenarios that reflects the organizational goals.
• Conducted Functional Testing and Smoke Testing regularly to ensure the basic functionalities of the system are working properly.
• Actively worked with PCI DSS (Payment Card Industry Data Security Standard) v4.0 standards.
• Tracking project dependencies outside of the project team’s control and escalating issues as necessary.
• Facilitating cross-group and cross-functional communications for issues resolution and updates.
• Conducted User Acceptance Testing (UAT) in Sprint Review to confirm stories are moved into Incremental Backlog.
• Jiramonitored KPIs to assess the team's performance every sprint.
• Attended the Triage calls to identify the defects to effectively log them and prioritize as per requirement.

Environment: SAFe- (HTML/CSS, JavaScript, Java, Oracle), MS Visual Studio, MS Project, MS Visio, Office Suite, Jira, Confluence, PowerBI, Web Services, API, Microservices, AJAX, SOAP UI, RESTful Services, MS 365

Confidential, New York, NY

Business Analyst

Responsibilities:

• Interacted with the stakeholders to gather user requirements and their expectations from the system
• Reviewed and documented the requirements in Business Requirements Document (BRD), Functional Requirements Documents (FRD), and Frequently Asked Questions (FAQ) and conducted JAD Session.
• Defined Project Scope and worked with the development team to create User Stories as per requirements.
• Participated in User Acceptance Testing (UAT) and Quality Assurance.
• Facilitated sessions for volume requirements, design reviews and periodic sessions for on-going progress.
• Performed and documented Gap Analysis to determine deltas between existing and proposed systems.
• Facilitated knowledge transfer and review sessions of the FRDs with all application development groups.
• Created and managed Change Control Requests (CCRs) and managed Traceability matrix.
• Developed Test Strategy, Test Scenarios, Test Cases for SIT and UAT Testing
• Created and executed test cases using complex SQL queries based on functional requirements.
• Identified and documented business needs and created detailed Use Cases using MS Visio
• Identify system gaps and developed functional requirements documentation (FRD) that supported overall strategy, goals and objectives.
• Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies.
• Enhanced the existing online banking application by improving its GUI, making it more users friendly.
• Managed user stories and conducted Scrum Ceremonies throughout the product development life cycle.
• Played active role in file transferring and file processing from Mortgage to banking Division.
• Ensured that the modifications suggested by the users were incorporated into the Application.
• Facilitated Joint Application Development (JAD) requirements gathering sessions.
• Performed GAP analysis and SWOT Analysis.

Environment: JIRA, MS Office, HP-ALM, UML, MS Project, MS Visio, Confluence.