An accomplished Business Analyst with 10 years of experience in Information Technology with extensive experience in Software Development Life Cycle process in Retail Banking, Financial, Media and Insurance Domains.

Professional Summary:

• Coordination in all phases of the SDLC
• Acting as a liaison between Business, IT groups and third party Vendors
• Excellent skills in client relationship management, interaction with business partners, subject matter experts, portfolio architects and technology partners
• Experience in preparation of Business Requirement Documents BRD , detailed Business Functional and Non Functional specifications FRD , Use cases, Process Flows, test cases while assisting in preparation of systems requirements specifications
• Proficient in authoring Business Requirement Documents BRD into System Requirement Specifications SRS and identifying interface and business process specifications
• Competent in analyzing and creating Use Case Narratives, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Flow/Navigational flow diagram using UML Tools like MS Visio
• Expert in business process engineering and software development life cycle, including analysis, design, development, testing and implementation of software applications
• Organized and lead numerous JAD CRP Conference Room Pilot sessions with business partners
• In-depth knowledge of Rational Unified Process RUP risk engineering data modeling and mapping and design using UML, Rational Rose, and Visio
• Expertise in using Service Oriented Architecture SOA in different phases of system development and integration
• In-depth knowledge if developing Service Mapping Documents and mapping data elements with the xpaths
• Performed Functional System System Integrated Testing and Regression Testing
• Able to adopt change management and process management process
• Created various adhoc reports avoiding many development requests for the smooth operating of the day-to-day activities using SQL
• Good exposure in creating requirements for complex mappings using various transformations, and developing strategies for Extraction, Transformation and Loading ETL
• Support the Finance end-user community by providing research, analysis and problem resolution to team members
• Reviews operational procedures and methods maps current business processes defines and analyzes business activities identifies best practices and recommends improvements
• Well versed in process analysis. Can produce process maps / documentation, data flows, context diagrams with Business Process Modelling
• Familiarity with SAP CRM and eCommerce Web applications
• Experience in Agile/Scrum methodologies
• Excellent communication verbal/written , analytical, interpersonal, and presentation skills
• Knowledge of Know Your Customer KYC
• Knowledge of Content Management System SDL Tridion

Technical Skills:

Professional Experience:

Confidential

Position: Lead Business Systems Analyst

Confidential is one of the leading providers of Life Insurance, Pensions, and Asset Management. They have multiple Web Applications for Life Protection L P , Individual Savings Retirement IS R and Employee Savings Pension ES P divisions, and Customer Contracts/ Policy information is stored in multiple Policy Administration Systems. Every customer has to log-in to different web applications to manage their Contracts/ Policies with Transamerica. So the management has decided to construct Transamerica.com new Web Application , Digitalize all Transactions and build new Customer Database to integrate with all Policy Administration Systems. Customer can log in to Transamerica.com and manage their accounts at one place and perform their transactions online through Single Sign on. This will also help Transamerica to see unique view of each Customer and their relationship with Transamerica and help them to market other products to the existing customers. I am involved in developing a Web Application called Transamerica.com, constructing Customer Database, Digitalize the Transactions and building new ESB Enterprise Service Bus which includes Web Services and Message Queues to communicate with all Policy Administration Systems and integrate with Customer Database through ETL process.

Roles Responsibilities:

• Gathering requirements from Business Line Mangers and SME's for Transamerica.com New Website , Customer Database and to Digitalize the Transactions
• Perform system and document analysis to understand the current systems
• Develop Business Process Model and detailed Business Policies and documenting the same in Business Requirement Document as per PMO Guide lines.
• Prepare High Level Process Flow Diagrams and Business Process Flow diagrams for TA.Com functionalities in Visio
• Develop Use Case diagrams, Use case Narratives and User Stories.
• Prepare Wireframes, Prototypes and Mock up screens for different web pages
• Develop Customer Database Mapping Document, Digital Transactions Mapping Document to map all Policy Administration Systems and Business Rules Mapping Document
• Identify the required fields for Customer Database Data Warehouse from Customer extracts and Contract extracts from different Policy Administration Systems
• Performing Data Profiling for the Extracts received from the Admin Systems.
• Coordinate with offshore team in documenting the gathered Requirements in to BRD's and FRD's
• Coordinate with SDL Tridion Content Management System developers while gathering the requirements for the Content of the New Transameirca Webapplication
• Interact with SOA architects for developing Integration Service Bus ISB Enterprise Bus Service ESB
• Develop Web Service Mapping Documents to map UI Literals to Administration Systems
• Help developers understand Business Requirements and design for Graphical User Interface GUI , Customer Database and Digitalize Transactions
• Coordinate with QA team to determine and develop Test Plans, Test Cases and methods for Unit Testing, Integration and Functional Testing based on testing requirements
• Participate in User Acceptance Testing UAT and developed Training Manuals
• Perform data validation using SQL queries and run ad-hoc queries to show data to the business users
• Perform XML schema validation using SAOP UI
• Used Agile/Scrum methodologies throughout the project

• Worked on Java platform for TA.Com and DotNet Platform for Web Services

Confidential

Position: Lead Business Systems Analyst

Confidential, is one of the leading publisher of Audio Books sinceConfidential to schools and libraries across Confidential. They also provide Audio Books to major companies like Amazon etc. Orders come through different channels like Electronic Data Interchange EDI , One Click Digital OCD platform, Website, Email, Fax, Regular Mail and Telephone. These orders were then manually entered in to Trilogy an ERP System for processing.In the first project we automated digitalized the process of order entry in to Trilogy. In the second project we integrated the new eBooks business, helping increase sales and profits of the company. I also worked on another project called Title Group ID's, to organize books based on Titles and Authors.

Roles Responsibilities:

• Involved in gathering requirements from Business Line Mangers and SME's
• Performing system and document analysis to understand the current systems
• Develop Business Process Model and detailed Business Policies and documenting the same in Business Requirement Document as per the PMO Guide lines
• Prepared Business Process Flow diagram, Use Case diagrams, Use case Narratives and User Stories.
• Prepared Wireframes, Prototypes and Mock up screens for different web pages and Trilogy User Interfaces
• Used Visio to create Use Cases, activity diagrams, and workflow diagrams
• Conducted informal sessions with business line managers to propose design solutions that met business requirements and addressed the new requests
• Help the developers understand Business Requirements and design of the Graphical User Interface GUI
• Involved with the QA team to determine and develop Test Plans, Test Cases and methods for Unit Testing, Integration and Functional Testing based on testing requirements
• Participating in User Acceptance Testing UAT and developed Training Manuals
• Perform data validation using SQL queries and run ad-hoc queries to show data to the business users
• Create JIRA Tickets, where the data issues will be logged and maintained
• Used Agile/Scrum methodologies throughout the project
• Analyzed the reporting requirements and suggested various reports to be included in the report generation feature of the developed application Crystal and SSRS Reports

Confidential

Position: Sr. Business Systems Analyst

Confidential Bank acquired Commerce Bank, they had two online banking platforms: ACI Web Express and Treasury Direct. Both these platforms are fully supported by third party vendors. Supporting these online banking systems is expensive and it is also impacting customer service levels. Confidential decided to build a new application called TD eTreasury, which is more user friendly and robust. This will help TD bank to be a top tier bank in the industry and retain the present corporate customers. I am involved in developing the new system to meet the present requirements. I was responsible for 4 modules which are Billing, Front End and Back End of the system and Security of the Web Application.

Roles Responsibilities:

• Responsible for meeting with business process owners, SME's subject matter experts and marketing team for requirements gathering in definition stage and also conducting JAD CRP Sessions to discuss use cases
• Performing system and document analysis to understand the current systems
• Prepared Use Case Narratives and User Stories
• Have to ensure that relevant UML diagrams were used in all requirement documents e.g. Business Requirements, Functional Specifications
• Facilitating the Customer in defining the high-level Functional Requirements and needs
• Gathering the Requirements, Develop Process Model and detailed Business Policies and modified the business requirement document as per PMO Guide lines
• Preparing Wireframes, Prototype and Mockup screens and Simulations
• Involved in the Data Migration between Systems and validated the Business Requirements
• Performing manual back-end testing with the tester to ensure requirements were met
• Verifying the correlation between the UML diagrams and develop detail diagrams
• Used Visio to create Use Cases diagrams, activity diagrams and workflow process diagrams
• Participating in User Acceptance Testing UAT
• Have to make sure all the documents are loaded in to Sharepoint, and update them periodically
• Interact with the developers and defined the requirements to develop the Graphical User Interface GUI
• Participating in weekly meeting and discussed modification request with management team.
• Used Agile/Scrum methodologies throughout the project
• Involve with the QA team to determine and develop test plans and methods for unit testing, integration, functional testing, load and usability testing according to application complexity and test requirements
• Experience with AML process and completed AML Courses

Confidential

Position: Business Systems Analyst

Confidential, I was involved in two projects. The first project is implementing the E-Security Check component on the website to ensure all the online banking customers have a safe and secure access. In this project, I was required to interact with various teams in the bank like the Customer Care, Bank Teller, Security and Branch Reconciliation to understand security issues faced by the customer.For the second project, I worked on internal project called Identity Management, Secure Generic ID's, which was a regulatory requirement module, where according to Gramm Leach Bliley Act GLBA and federal laws, all Non-Public Private Information NPPI data has to be kept secure and all the Generic Ids that are created from time to time, should be Monitored and Stored for regular future audits.

Roles Responsibilities:

• Invoved in documenting Information Security related issues
• Prepared Business Process Flow diagram, Use Case diagrams and Use case Narratives using Business Process Model
• Prepared Wireframes, Prototypes and Mock up screens for different web pages
• Created Business Requirement Document BRD
• Conducted JAD CRP sessions to communicate with Stake holders and Business line managers
• Participated in weekly status meeting and discussed modification request with management team
• Conducted informal sessions with business line managers to propose design solutions such that the application met the business requirements and addressed the new requests
• Conducted walk through sessions with Business Line managers and Stake holders for BRD approvals
• Have to make sure all the documents are loaded in to Sharepoint, and update them periodically
• Created interview questions and questionnaires analyzed them to develop requirements
• Interact with the developers and defined the requirements to develop the Graphical User Interface GUI
• Ensured that the functional and technical aspects of the developed system complied with the business requirements
• Used Agile/Scrum methodologies throughout the project
• Performed GAP Analysis
• Performed Business As Usual in mainting Vendor Management to ensure that they are meeting Legal Complaince as per the PMO Guide lines
• Experience with AML process and completed AML Courses
• Worked on Java platform for RBS Citizens Online banking systems

Confidential

Position: Business Analyst

Confidential operating in Virginia and is aggressively going online with electronic banking model. Member Portal is a Web Application customized to provide Union members with secure access to the current account information including Account holdings, Cash balances, Market value, Pending trades and Transactions. The application included an online Loan Processing system that offers a loan decision system for various type of loans including but not limited to Credit Cards, Auto Loan, and Mortgage Loans.

Roles Responsibilities:

Involved in the meeting with Business process owners, SME's subject matter experts and Marketing Team for Requirements gathering in Definition Stage and also in JAD Sessions discussing Use cases

• Performed Document Analysis to understand the AS-IS system
• Created interview questions and questionnaires analyzed them to develop requirements
• Ensured that relevant UML diagrams and Tools Requisite Pro were used in all requirement documents e.g. Business Requirements, Functional Specifications
• Facilitated the Customer in defining the high-level Functional Requirements and needs
• Gathered the Requirements, Develop Process Model and detailed Business Policies and modified the business requirement document as per the PMO Guide lines
• Worked throughout the SDLC, which included requirements, specifications, design, analysis and testing utilizing RUP methodology
• Prepared Wireframes, Prototype and Mockup screens and Simulations
• Involved in the Data Movement between Systems validated the Business Requirements
• Verified the correlation between the UML diagrams and develop detail diagrams
• Used Visio to create Use Case diagrams, activity diagrams and workflow process diagrams
• Participated in the team for User Acceptance Testing UAT
• Interact with the developers to define the requirements to update the design of the Graphical User Interface GUI
• Involved with the QA team to determine and develop test plans and methods for unit testing, integration testing, functional testing, load and usability testing according to application complexity and test requirement.
• Designed and implemented basic SQL queries for QA Testing and Report/ Data Validation
• Experience with AML process and completed AML Courses

Confidential

Position: Business Analyst

Confidential is an application that consolidates and centralizes pattern and institutional fraud case management with reporting functions for Confidential .The primary user for this application is the Mortgage Loan Fraud Investigation Team. Previously, End User Computing EUC applications have been used as interim solutions to meet immediate business needs and regulatory reporting requirements. MFDS implementation was a more strategic platform that improved the enterprises ability to manage, measure, mitigate and prevent mortgage fraud and thus minimize financial risk to the organization, its partners, and consumers.

Roles Responsibilities:

• Interacted with Financial specialists, Originators, Retail banking team and end-users to understand the existing business processes and gathered business requirements
• Conducted informal sessions to propose an architectural solution such that the application met the business requirements and addressed the new requests
• Ensured that the functional and technical aspects of the developed system complied with the business requirements
• Conducted JAD CRP sessions for communicating with the all project leads and stakeholders and proposed process workflows, functional specifications and project initiation parameters
• Assisted in developing project timelines list of deliverable and developed strategies for effective project management. Also made sure that all deadlines were met for each and every deliverable
• Prepared, analyzed AS IS and TO BE of existing architecture and performed GAP Analysis, created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the business from the conceptual to procedural level
• Prepared Wireframes, Mockup screens and Use Case Narratives
• Worked throughout the SDLC, which included requirements, specifications, design, analysis and testing utilizing RUP methodology
• Created full life-cycle documentation from product requirements in the developmental stage to functional specifications for the completed modules of application components
• Used Visio to create use case diagrams, activity diagrams and workflow process diagrams
• Interfaced constraints like network resources, human resources and their comfort levels in properly handling and operating the developed system, training and documentation
• Successfully implemented online transaction processing applications and its associated modules like database testing and validation
• Interact with the developers and defined the needs to update the design of the Graphical User Interface.
• Interacted with QA team and Developers to clarify/understand functionality, resolve issues and tracked the bugs until they are resolved
• Written SQL queries to validate the data and run ad-hoc queries to show the data to the business.
• Analyzed the report generation feature of the developed application and customized the fields in a report according the category of use
• Perform XML schema validation using SAOP UI
• Experience with AML process and completed AML Courses
• Worked on Java platform for developing new web application.

Confidential

Position: Business Analyst

Confidential is one of the largest investment and insurance companies in the United States. The Hartford is a leading provider of investment products, life insurance, group and employee benefits automobile and homeowners products and business insurance. Confidential Online is the web based application allows new and existing customers to get insurance quotes. Enhancements are made to the application to allow concessions for the customers who are 50 years or more.

Roles Responsibilities:

• Prepared Use Case Narratives and User Stories based on Business Requirement documentation gathered through interaction with users
• Worked throughout the SDLC, which included requirements, specifications, design, analysis and testing utilizing RUP methodology
• Performed GAP Analysis to check the compatibility of the existing system infrastructure with the new business requirements
• Prepared Wireframes and Mockup screens and Performed business process mapping for new requirements
• Involved in creating and enhancing requirements, analysis and design using Rational Tools Rational Rose, Rational Requisite Pro, Rational Clear Case, and Clear Quest
• Assisted the project manager in preparing the project schedules, milestone tracking and resource allocation using MS Project 2000
• Creating user requirements document for companywide reports by interacting with end users and developers
• Interact with the developers and defined the needs to update the design of the Graphical User Interface
• Worked with the data modelers, DBA's and QA teams to resolve issues that arose during the implementation phase
• Assisted in the development, design and implementation of new relational or multi-dimensional databases, including the analysis of user needs
• Responsibilities also included analyzing and testing the User Interface and constantly redesigning the system to increase its user friendliness for the clients
• A major responsibility included interacting with the users and business relationship managers and implementing changes on the database in order to ensure UAT approval

Confidential

Position: Business Analyst

In order to attract new business and retain existing customers, the International Cash Management ICM team at Lloyds TSB is looking for an automated and functionally rich cash management product that provides better customer service and brings increased revenues to the bank. I assisted Lloyds TSB team in putting together the requirements and also during the feasibility study.

Roles Responsibilities:

• Worked with the Product Managers, and Subject Matter Experts SME's in gathering the requirements for the automated and functionally rich notional pooling component
• This component is expected to bring the pooling arrangements of the existing customers under one roof, which is currently being offered at 40 different branches of the bank
• Worked with SME's to understand the existing pooling arrangements offered by the bank and made efforts in bringing those arrangements under standard set of arrangements
• Involved in finalizing Requirements Definition Report RDR
• Once RDR was agreed by the stakeholders, worked on the use cases and explained the flow of the application to the stakeholders
• Drafted the infrastructure requirements document and helped the designers in designing the application
• Completed the Traceability matrix that traces the RDR sections to the Business Requirements
• Interacted with the various interfacing systems Accounting systems, Charging, and Finance and worked on the feasibility of the above-mentioned solution
• Worked on the interface designs for the above-mentioned interface
• Involved in data migration process and mapping data from old system to new system

• Worked in the design team to accommodate the Lloyds TSB requirements into Intellect Pooling product
• Helped Project Managers in creating Wireframes and Mockup Screens