PROFESSIONAL SUMMARY:

• IT Professional with five years plus of experience as a Business Analyst in Healthcare Informatics

TECHNICAL SKILLS:

Operating systems: Windows XP/NT/ 2000/7/8, Unix

Web servers: Tomcat, Weblogic, JBoss, Apache, Corba, AIX, OpenLDAP

Databases: Oracle

Applications: Microsoft office Excel, Word, Power Point, Visio, MS Project, MS Outlook, and MS Access.

Requirement Management Tool: IBM Doors

WORK EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Comprehensive knowledge in Software Development Life Cycle (SDLC) methodologies include: waterfall and agile (SCRUM).
• Collaborate with QA teams onshore and offshore to perform regression/end to end testing, and UAT testing. Ensuring data integrity and the delivered system meets end user requirements.
• Responsible for Defect Management, defect identification and root cause analysis
• Knowledgeable in using SQL queries to interact with SQL server in order to perform backend testing.
• Interface with the Development team to review new software change requests and current application design.
• Create Ad - hoc reports and customize SQL reports.
• Expert in gathering, analyzing, and defining business and functional requirements and maintaining requirement traceability.
• Extensive knowledge in creating screen mockups, Use Cases, Gap Analysis, Release Notes, Impact Analysis and Risk Management.
• Perform instrument interface testing to verify HL7 and XML segments.
• Participate in an ongoing Major Project involving the development of SoftBI (Business Intelligence Software), a customized application of Tableau.
• Create customized Adhoc Reports that facilitates client specific needs such as: Turn Around Time Reports for specimens.
• Assist in the design of Dashboards
• Work extensively with other product teams on the development of the interface between the Billing Application and SoftBI.
• Engage in Regulatory Processes to conform to FDA Medical Device Compliance. Regulatory standards include: (QSR) 21, CFR parts 11,210,211, and 820, ISO9001, ISO13485, IEC62304, and HIPAA Compliance.

Confidential

EMR Project Manager

Responsibilities:

• Leadimplementationprojects, provide training to clients, and serve as their primary point of contact.Provide ongoing guidance and support in the effective adoption and utilization of the Electronic Health Record.
• Pre-assess client workflow and provide advice on "Best Practice" methodologies.Customize EMR suite based on client's workflow analysis.
• Utilize processes, standards and tools to manage projectimplementation.
• Initiate CPOE application interface process for SureScripts, Lab Corp, and Quest.
• Analyze system errors as related to prescription eligibility, benefit, formulary andmedication history information provided through participating Pharmacy Benefit Managers (PBMs).
• Assist in resolving lab interface issues between client and lab facilities.
• Develop instructional documentation and provide lesson plan material prior to "Go Live" dates.
• Generate reports through Cognos and Crystal Reports applications.
• Perform UAT (User Acceptance Testing) in training and live databases.Provide Level II support to clients.Setup GoToMeeting with clients to analyze EMR application and system issues.
• Conduct regular DashBoard reviews and advise clients on deficiencies.
• Assist clients with meeting Meaningful Use requirements and aid in the selection of appropriate PQRS (Physician Quality Reporting System) measures.
• Initiated ICD 10 conversion project for internal software.
• Collaborate with Offshore Team to manage and discuss product deficiencies and performance issues.
• Knowledgeable in Software Development Life Cycle phases, SQL, XML, HL7, ANSI 5010 transaction data, HIPAA regulations, and GEMs for ICD 9 to ICD 10 conversion process.
• Experience in mapping ICD 9 codes with corresponding ICD10 diagnosis and procedure codes.
• Knowledgeable in X12 format files and its structures including loops, segments, and data elements.
• Experience in EDI transaction ASCX12 transaction sets: 834 Benefit enrollment and maintenance, 835 Claim payment, 837 Claims and encounters, 270/271 Explanation of benefits (EOB), 276/277 Claim status/Claim status response.

Confidential

EMR Product Specialist

Responsibilities:

• Trained staff members on the usage of e-MDs EMR software, as well as, providingtraining on MU Measures, ran MU reports and performed gap analysis.
• Maintained and updated Clinic website.
• Established and trained staff on HIPAA compliance policies.
• Assisted patients with issues relating to Health Portal site.
• Configuredand granted EMR access privileges for endusers with specific roles and createdcustomized documenttemplates,letters,textcomponents,appointmentbooks,and encountertypes.
• Participated in software upgrades and data transfer.
• Acted as a liaison between the clinic and IT vendors.
• Created educational videos relating to surgical procedures for patients.
• Assisted Practice Management department in running Crystal Reports.
• Performed workflow analysisand provided workflow re-engineering.
• Helped resolve EMR/computer related issues.

Confidential

Tool: ing Engineer

Responsibilities:

• Strong working knowledge of injection molds (ranging from 10 to 500 tons) used to produce high precision automotive components that include: connectors, fuse boxes, covers, spacers, etc.
• Responsible for qualifying new and transfer tooling.
• Supported the setup of secondary operations.
• Provided technical assistance to process engineers.
• Prepared and submitted quotes based on engineering changes and tool repairs to customers.
• Created BOMs, Process Flow Sheets, FMEAs, Packaging Standards, and Operator Instructions.
• Analyzed inspection data and supervised the repair of molds during the pre-production phase for problems that included: visual defects, and dimensional inaccuracies.
• Responsible for design and engineering changes.
• Prepared unit and package price quotes for potential business contracts.
• Utilized Excel spreadsheets to create Bids.
• Achievement included a reduction in the inventory of molds to 1/3 of the amount in just 4 months.
• A core member of the Advanced Product Quality Planning team representing the Tooling Department in introducing tools from prototype phase through PPAP; and areas of responsibilities included:
• Maintained a strong contact with vendors regarding tool repairs.
• Performed various duties as an internal auditor for QS 9000.
• Training coordinator for the Tooling Department.