SUMMARY:

• Experienced IT Professional with web, distributed and mainframe applications. Various IT roles include project management, business analysis, system analysis, development, and quality assurance. Experienced with both creating new applications and supporting/enhancing existing applications. Able to quickly grasp complex systems and business processes and identify opportunities for improvements and resolution of critical issues. Experienced with Agile, Scrum, Kanban, and Waterfall software methodologies.

TECHNICAL SKILLS:

PC/Software: Windows, Teams, M365, Office, Word, Excel, PowerPoint, Access, OneNote, Visio, Project, Outlook, OneDrive, SharePoint, SharePoint Designer, Internet Explorer, Chrome, Firefox, Edge, Lotus Notes, Sametime, Jabber, Snag - It, Adobe Acrobat, Skype, Slack, WebEx, Zoom, Confluence, Gemini, ServiceNow, GitHub, Google Cloud, Google Analytics

PROFESSIONAL EXPERIENCE:

Confidential

Sr. IT Project Manager

Responsibilities:

• Provided project management for mid to large sized client and enterprise projects
• Worked with cross-functional teams (development, business, end users, etc.) and stakeholders
• Led meetings in-person and via WebEx
• Created and maintained projects, sprints, and user stories in Gemini and ServiceNow
• Created project documentation and created project repositories in SharePoint
• Created and maintained internal SharePoint web site repositories
• Collaborated with external vendors to support projects and platforms, including M365, SharePoint Online, WordPress, Google Cloud
• Worked closely with Finance department to review/approve vendor invoices and time tracking
• Managed and supported development of TrialCard’s Intranet and Corporate websites Wells Fargo Bank Business Systems Consultant (contractor) Raleigh, NC
• Gathered and developed business requirements for applications supporting Wells Fargo Home Mortgage, specifically Loss Mitigation / Home Preservation and Collections
• Worked with cross-functional teams (development, business, end users, etc.) and stakeholders
• Led JAD sessions in-person and via WebEx / Live Meeting
• Developed project documentation using MS Office and process maps using MS Visio
• Developed and executed test scripts
• Provided project management for large scale project to transition applications from Business support to Technology support
• Responsible for creating and maintaining internal SharePoint web site repositories
• Created, tracked, and approved Change Requests in Change Management tool (Remedy/Pac2000)

Confidential

Business Specialist

Responsibilities:

• Supported Lender Servicing applications at Genworth Mortgage Insurance Corporation
• Developed functional requirements for Mortgage Insurance Servicing web application
• Created use cases for Mortgage Insurance Servicing web application
• Worked with cross-functional teams (development, business, end users, etc.) and stakeholders across business units
• Developed project documentation using MS Office and process maps using MS Visio
• Developed and executed test scripts
• Tracked Lender Servicing active projects and status
• Provided technical support for Operations team

Confidential

Sr. Programmer Analyst

Responsibilities:

• Supported Mortgage Origination and Servicing mainframe applications
• Developed new and existing applications for mainframe applications
• Worked with cross-functional teams (development, business, end users, etc.) and stakeholders across business units
• Developed project documentation using MS Office and process maps using MS Visio
• Developed and executed test scripts
• Provided project management for key projects
• Played integral role in loan servicing conversion from Wachovia to Wells Fargo platform
• Responsible for creating and maintaining application documentation in internal SharePoint web site repositories
• Provided production support via on-call pager

Confidential

Business Analyst

Responsibilities:

• Supported web and mainframe applications
• Developed functional requirements
• Created use cases to be used by cross-functional teams
• Developed and executed test scripts
• Participated in peer reviews and provided feedback of business requirements, functional requirements, technical requirements, and test plans
• Assisted QA team with development of test plans and approved testing results

Confidential

Sr. IS Systems Analyst

Responsibilities:

• Supported web and mainframe claim processing applications
• Provided project management for quarterly software releases
• Utilized Quality Center for test plan development, defect tracking and defect resolution
• Involved in all testing life cycles, including system, integration, regression, end-to-end, user acceptance and production readiness
• Created documentation and trained / mentored QA team members
• Participated in peer reviews and provided feedback of business requirements, functional requirements, technical requirements, and test plans
• Served as web administrator and created / maintained internal SharePoint web sites IBM IT Application Architect Cranford, NJ
• Supported mainframe healthcare applications outsourced to IBM from Prudential
• Developed new and existing applications for Medical and Dental claim processing applications
• Supplied application data mapping and validation
• Offered business and system analysis to business group and end customers
• Identified production problems and worked through to resolution
• Responsible for unit testing and supporting QA testing
• Provided production support via on-call page