SUMMARY

• Business Analyst wif 8 Years of business analysis and business process modeling experience wif various IT initiatives including Web - based applications, Client/server-based applications.
• TEMPEffective communicator and good listener wif strong documentation skills and analytical bent of mind.
• Strong analytical and technical writing skills for various business artifacts such as Business Requirement Document (BRD), Functional Requirement Document (FRD), Use Cases, Process Flow Diagrams, Quality Assurance Plan, Validation Strategy Document, Functional Specifications, Traceability Matrix (RTM).
• In depth noledge of business analysis methodologies such as Gap Analysis.
• Interacting wif business users to identify information needs and initiating process changes and creating Use Cases, Use Case diagrams, Activity Diagrams, Class diagrams, Sequence diagrams based on UML methodology using MS Visio.
• Generated Traceability Matrices to ensure dat all the requirements are covered by the test cases.
• Quality Assurance Analyst wif a good understanding of Software Development Lifecycle (SDLC) and proficient in manual testing, System testing, Functional testing and Automated testing in release criteria.
• Performed Gap Analysis; appraised project status to upper management on weekly basis using weekly Status Report.
• Knowledge of Software Development Life Cycle (SDLC) models such as Agile, Waterfall and RUP.
• Strong understating of various health plans and regulations including Medicaid and Medicare.
• Prepared and executed test plans/scripts for Unit Testing, Regression Testing, and User Acceptance Testing.
• Managed defects log.
• Facilitated JAD sessions wif end users and development team to drive out detailed business requirements.
• Extensive working noledge of MS Excel, MS word, MS-PowerPoint, MS-SharePoint, MS Visio, MS-Outlook, Balsamiq and HP Quality Center/ALM.
• Expert in mentor/train Junior level business analysts and prepared noledge transfer documents.
• Ability to successfully execute many complex tasks simultaneously.
• Ability to work as a team member, as well as independently.

PROFESSIONAL EXPERIENCE

Confidential - Albany, NY

Business Analyst

Responsibilities:

• Conducted weekly JAD sessions wif DHSES subject matter experts to elicit requirements.
• Interacted closely wif the Subject matter experts (SME) for the Business Process Modeling.
• Analyzed the As- Is business processes; anticipating requirements, uncovering areas for improvement.
• Identified and developed the desired TO-BE business process flow diagrams and the process narratives.
• Used MS Visio for drawing the desired TO-BE Business Process Flow diagrams.
• Worked together wif the team to develop the User Stories document.
• Identified defects during the data migration phase in the AWS Environment.
• Tracked the defects and managed the defects log.
• Communicated wif vendors to resolve defects raised by SME’s during the data migration process in the AWS environment.
• Maintained regular contact wif DHSES SME’s on the status of issues, action plans and timeframe for resolution throughout the defect life cycle.
• Provided daily status updates to the Manager of progress made on the project.
• Leading the ongoing reviews of business processes and getting approvals from the business.
• Conducted weekly meetings wif Vendor (me.e. Envisage) to enable accurate communication of requirements and ensure consensus.
• Analyzed the existing reports to uncover the areas for improvement and documented the reporting requirements.
• Conducted peer review meetings wif the team.

Confidential - Albany, NY

Sr. Business Analyst

Responsibilities:

• Conducted requirements workshops and JAD sessions wif DOB subject matter experts to elicit requirements.
• Worked wif the project manager for planning and organizing the project activities, and in communicating wif other business stakeholders of the project.
• Facilitated JAD sessions to collect requirements from system users and prepared business requirements dat provided appropriate scope of work for technical team to develop prototype and overall system.
• Conducted multiple interviews to clarify requirements to identify requirement and document Business Requirement document.
• Developed business requirements document (BRD), use cases, user requirements and functional requirements.
• Developed Swim Lane and Activity diagrams to elaborate on the flow of information between Web forms, System and Client application database
• Documented non-functional requirements, such as performance, security and usability
• Created business analysis diagrams, such as workflow diagrams, process flow diagrams and swim lanes, to describe business processes
• Developed the test plan, test scenarios and test scripts to be used in testing based on business requirements, technical specifications and product noledge
• Interacted closely wif the Subject matter experts (SME) for the Business Process Modeling.
• Used MS Visio for drawing Business Process Flow diagrams, AS-IS and TO-BE States.
• Used MS Visio and Balsamiq to design Mockups/User interfaces
• Played lead role in gathering, analyzing and writing business requirements from SME's by conducting JAD sessions.
• Developed the Business Requirement Document (BRD)
• Tracked and maintained defects usingHPQualityCenterand the execution of automated test scripts using HP Quick Test Professional
• Provided weekly status updates to the Project Manager of progress made on the project.

Confidential, Danville, PA

Sr. Business Analyst/QA

Responsibilities:

• Facilitating JAD sessions to collect requirements from system users and prepared business requirements dat provided appropriate scope of work for technical team to develop prototype and overall system.
• Managing the daily standup meetings and also ensure dat quality standards are enforced as per the build-release schedule.
• Created AS-IS and TO-BE Business process flow and developed the Requirements Specification Document (RSD).
• Used MS Visio for drawing Business Process Flow diagrams, AS-IS and TO-BE states.
• Identify defects during the test phase and report defects using HP Quality Center.
• Develop use cases, activity diagrams and sequence diagrams for a clear understanding of the vision document.
• Participate in various design sessions wif senior management of Geisinger Health Plan.
• Conduct daily SCRUM meetings and weekly status meetings Worked closely wif underwriting team and gathered all the business requirements and business rules dat apply to small market segment.
• Responsible for creating and maintaining requirements traceability matrix (RTM).
• Used Balsamiq to create Mock-up Screens
• Interacted closely wif the Subject matter experts (SME) for the Business Process Modeling.
• Work wif a cross functional and diverse team of business users and developers to enable accurate communication of requirements and ensure consensus.
• Used MS Visio and Balsamiq to design Mockups/User interfaces
• Performed existing business process analysis involving Claim systems like Billing and Enrollment system.
• Developed the test plan, test scenarios and test scripts to be used in testing based on business requirements, technical specifications and product noledge
• Validated test results and managed the defects log.
• Wrote up the defects in Microsoft TFS and HP Quality Center
• Trained Junior level business analysts, and prepared noledge transfer documents.

Confidential - Albany, NY

Sr. Business Analyst/QA

Responsibilities:

• Fully responsible for understanding business logic and designing requirements, assisting co-business analysts in generating Requirements Specification Document (RSD) and communicate wif the developers.
• Gather, organize, analyze the business requirements
• Gathered and captured the requirements into use cases, business rules, user interface mockups, user documentation, and functional specifications
• Analyzed current state and documented future state
• Interacted wif business/end users to elicit requirements.
• Created FRD for Business and Technical approvals.
• Created Requirement Traceability Matrix (RTM) to map all the requirements.
• Worked on eliciting system, functional, non-functional and user requirements derived from business requirements.
• Used MS Visio for drawing Process Flow Diagrams, Use Case Diagram.
• Created Test Plan, Use Cases, Test Scenarios and Test Cases.
• Used Balsamiq to create Mock-up screens
• Used the guidelines and artifacts of Agile (Scrum) to release the deliverable over the span of the project lifecycle.
• Hosted JAD sessions and conducted a weekly peer review meeting to keep track of projects milestones.
• Frequently communicate wif developers to resolve technical issues.
• Maintain regular contact wif Business partners on the status of issues, action plans and timeframe for resolution throughout the development cycle.

Confidential, Mayfield, OH

Business Analyst/Quality Assurance Analyst

Responsibilities:

• Conducted Requirement gathering via fact finding techniques such as one-to-one meetings, brainstorming, JAD sessions, workshops & survey wif end users and business partners to understand client’s needs
• Involved in business analysis and project management, coordinating between the team members, addressing budget issues and created test plans according to the business requirements.
• Used AGILE software development Methodology throughout the project lifecycle
• Worked wif the project manager for planning and organizing the project activities, and in communicating wif other business center managers and stakeholders of the project.
• Used agile methodology and work in shorter iterations and created a prioritized list of features (the Product Backlog) - decides on parameter of prioritization
• Performed Gap Analysis of client requirements, generated workflow process, flow charts and relevant artifacts.
• Met wif various groups, including business users, SMEs (subject matter experts) and marketing team for requirements gathering phase
• Worked wif the project manager to estimate best/worst case scenarios, track progress wif weekly estimates of remaining work to do, conducting informal meetings ad hoc and as needed.
• Involved in project planning, coordination and implemented QA methodology.
• Validated the system End-to-End Testing to meet the Approved Functional Requirements.
• Participated in User Acceptance testing.
• Used Quality Center to report defects and test results.
• Interacted closely wif the Subject matter experts (SME) for the Business Process Modeling.
• Developed the Business Requirement Document (BRD).
• Played lead role in gathering, analyzing and writing business requirements from SME's by conducting JAD sessions.
• Conducted Web based survey of field agents and used questionnaire as requirement elicitation technique in brain storming sessions.
• Created detailed functional requirements documents and end user documentation in accordance to guidelines and standards to a level where developers can interpret, design and develop the application wif minimum guidance.
• Assisted in defining and reviewing the Non-Functional architecture requirements for designing the GUI including security, integration, performance, and quality requirements.
• Identified Use Cases from the Functional Requirement and created Use Case Narratives along wif the functional specifications for each work streams.
• Applied change management processes to ensure modifications were included and managed wifin scope of the project.
• Collaborated wif QA team to create and implement test plan and test cases for User Acceptance Testing (UAT).
• Developed user manuals, presentations and training manuals as per project specifications and timelines.
• Provided status updates to the Project Manager of progress made on work products and various milestones achieved