Technical Consultant Resume

SUMMARY:

4 years of CRM/XRM implementation experience with Microsoft Dynamics CE/CRM and Power Platform
Expert of developing business solutions utilizing Microsoft Dynamics CE (CRM) & Power Platform, integrating with SharePoint, company portal and legacy systems
CRM proficiency across sales & marketing, customer service, field service modules
Implemented plug - in and custom workflow to perform complex mechanism and functionality
Proficiency with Power Apps, PA Flow, Power BI to create low-code / no-code solutions
Involvement of upgrade & migration from Dynamics CRM 2015, through Dynamics CRM 2016, to Dynamics 365 Customer Engagement on the cloud
Worked under all phases of SDLC in agile, waterfall & incremental methodologies including solution designing, implementing, testing, post-live support and requirements gathering
Fast adoption to new business domain and quickly changing new technologies
Effective communicator and collaborator with all levels of stakeholders and development teams to precisely meet clients’ requirement and satisfaction
Certified Microsoft Dynamics 365/CRM Technical Consultant

PROFESSIONAL EXPERIENCE:

Technical Consultant

Confidential

Responsibilities:

Performed configuration and customization of entities, forms, views, processes, workflows, security model and worked closely with developer team to extend system functionality
Developed plugins, javascripts and console apps to fullfill business needs
Created data pipeline (ETL) for migration & integrations utilizing SSIS with Kingswaysoft
Led the design process in key modules and work in partnership of the development team to create and define specifications for and implement customizations for any custom code or data migration requirements using SQL Server Integration Services
Built CI/CD pipeline on Azure DevOps for solutions deployment automation
Migrated from Dynamics CRM 2015 on-prem to Dynamics 365 on cloud
Created business process model and business requirement documentation to streamline the business processes and remove gaps in those processes
Defined “as-is” and “to-be” business processes; conduct and document gap analyses
Served as subject matter expert with clients and project team members throughout all SDLC phases and effectively contributing to the development of solutions meeting clients’ needs
Provided power and end users s and prepared knowledge transfer materials
Conducted UAT and held meeting with Dev Team for defect solution
Performed pre-sale activities such as proposal presentation and mock-up product demo
Worked closely with Project Manager to ensure the project deliverable
Kept up with updates and changes with newer out-of-the-box features like Microsoft Flow, Power Apps, Business Rules, Business Process flows, Synchronous Workflows etc.

Technologies: Dynamics CE/CRM 365 on cloud & 2015 on-prem, Power Apps (Canvas & Model Driven), Power Automate Flow, Dataverse, SSRS, SSIS, Console Apps, JavaScript, C#, Plug-in, Power Apps Portal, Power BI, SQL Server, SharePoint, CI/CD Pipeline, Azure DevOps, CRM for Outlook Client, Web services

Business System Analyst

Confidential

Responsibilities:

Participated and helped to drive Dynamics 365 CE implementations through all project phases including requirements discovery, definition, building, testing and deploying
Implemented workflows, custom actions, plugins, Javascripts to facilitate automation
Managed Dynamics solution deployment between development, UAT and production
Presented features designed in solutions to stakeholders and demonstrated key benefits
Decided out-of-the-box and customization features (code) for implementation of solutions
Performed system analysis on documentations provided by business
Configured security roles, business units, teams based on stakeholders’ requirements
Developed and continued to refine CRM implementation standards and tools
Designed solution flowcharts for mutual understanding of clients and development team
Conducted interviews with key users to gather business requirements
Analyzed challenges and risks embed and came up with solutions in planning phase

Technologies: Dynamics 365 CE, CRM for Outlook Client, MS Flow, Click Dimensions, SQL Server, SSRS, JavaScript, Plug in, Console App, C#, SSIS, Excel Pivot Table, Web Services

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