Objective

To secure a Sr. Business System Analyst position via related experience and analytical skills

Brief Summary

• Lead Business analyst with over 14 years of experience on small, moderate and large projects.
• Excellent understanding of business process re-engineering, CMMI, Software Development Life Cycle and its processes such as Rational Unified Process RUP , Agile, waterfall
• Strong analytical knowledge in Requirement gathering through interviews, workshops, JAD sessions with clients and SMEs.
• Expertise in writing Use cases and producing Use Case Models, Analysis models, Behavior diagrams Sequence diagrams, Collaboration diagrams and Class diagrams based on UML Methodology Business process flow diagrams using Microsoft Visio.
• Hands on experience in Rational Rose, Requisite Pro, Rational Clear case, Rational Clear Quest, Optimal Trace, SPSS.
• Good exposure to management tools like MS-Project for status reporting and planning.
• Understand, analyze and design business process and workflows with the objective of providing recommendations for the best use of technology for improvement.

• Possess ability to streamline business processes to increase the productivity and speedy turn around

• Skilled at building a strong team environment with good communication and self organizing skills and have the ability to adopt new technologies and solutions with ease.

Professional Experience

Confidential

Lead Business System Analyst/Project coordinator

• Define scope and objectives, and formulate FirstCare Correspondence System to parallel overall business strategies
• Reviews, analyzes, and evaluates business systems and user needs
• Elicit and document the requirements for new system RoadRunner from various stakeholders and business groups within FirstCare such as Enrollment, CHIP and ARC, Specialty Drug Utilization and Disease management
• Act as a key contact and Liaison between Business, Technical, EDI groups
• Organize, conduct and lead the meetings on specific issues with SME, data analyst, developers and QAs
• Actively participate in other areas of Business such as ID Cards, EOBs and EOPs
• Provide daily status scorecard to IT Director
• Oversees the development of FirstCare correspondence project by assisting onsite and offsite developers on understating business rules and processes.
• Plan the development and testing efforts within the Road Runner deadlines to accomplish the overall project goals. Mentor Developers and Data analyst to identify correspondence fields for letters in ERD
• Provide production support and monitor daily production activities, identify and troubleshoot production issues and assign appropriate team to resolve them immediately.
• Assign and oversee work tasks and progress to contractors and Pitney Bowes staff and try to bring their knowledge in-house by aiming to reduce the overall project cost.
• Prepare project management artifacts for successful completion of project on time.
• Identify the bottlenecks in various business processes and provide solutions and suggestions for improve the overall program performance.

Confidential

Sr. Business Analyst

• Worked as a consultant for six years on NJKids - New Jersey's Child Support Enforcement system
• Involved extensively during the analysis phase conducting elicitation by organizing JAD sessions, one-on-one interviews and group sessions.
• Analyzed and evaluate existing manual processes and recommended solutions for automation.
• Made extensive use of Microsoft Visio to map out current and expected process flow for easy visibility to project teams.
• Provided technical expertise during data modeling and database design for Business Process reengineering BPR and data conversion from mainframe based legacy system ACESE to JAVA and oracle based NJkids.
• Acted as a source of knowledge of the SDLC process, by participating in BRD reviews, peer reviews, requirement work plan processes and the requirement approval processes.
• Tracked, traced and managed requirements using Rational tools.
• Mentored, trained, and advised other Agile team members on federal and state laws and regulations, program policies and procedures, enhancements to systems, identified defects of the systems.
• Organize and facilitate cross functional FRD Functional Requirement Document reviews to ensure comprehensive data flow within all systems impacted and capture any functional gap in Use Cases.
• Active participator and contributor in the requirements forum
• CFIA Cross Functional Impact Assessment -
• Ensure all CFIA artifacts are in Wiki and regular maintenance of the CFIA Wiki page.
• Ensure timely and accurate completion of the requirements work plan, operational procedures, program policy and process documentation after each meeting.
• Publish and follow up on meeting minutes, action items and related information.
• Follow best practice of publishing an agenda for each meeting.
• Organize and partner in leading the NJKids CFIA monthly forum ensuring all business, technical, functional and development leads are in attendance and actively engaged.
• Acted as a central point of contact for any requirements related activity for different agencies interacting with NJKids system such as CWA county welfare agency, NJ division of Courts, Department of Taxation, Medicare, Medicaid, Department of labor and Division of motor vehicles.
• Assisted the product team by identifying any resource contentions and bottlenecks associated with Integration of NJkids with Automated system of AOC Administrative Office of Courts and contribute mitigating actions to resolve them. Help provide visibility of the issues to the core team.
• Assisted DBAs during DBCR Database Change Requests session for any enhancement of the systems
• Utilized TOAD to write SQL queries for Database Testing
• Assisted clients and end users during User Acceptance Testing to validate newly design system meet their needs.
• Played active role in Federal audit and IRS audit
• Conducted Breeze sessions to give walk through of various documents to SMEs, functional teams and business owners throughout the project.
• Conducted Test Case Peer Review TCPR , test plan review and test results review for all the releases to ensure accuracy and completeness of testing artifacts.
• Elicited, analyzed and delivered the enhancement requirements iteratively through collaboration with agile team so agile developers build and delivered the system incrementally.
• Actively participated in testing efforts on each agile iteration release.
• Developed reporting requirements for OCSS managers and State auditors on SAS platform within defined budget and time.
• Additional training:
• CMMI requirements management and requirement development training
• Writing effective use case - Training and work shop
• Social Security IV-D guidelines, theory and practice
• Making Meeting Matters
• NJkids - Medicaid Integration
• NJKids - Finance system training
• NJKids IVR interface training
• Project management skills for non-project managers
• Breeze application

Confidential

Sr. Requirements Analyst

• Requirements Analyst on Compliance, Finance, member or client retention and marketing database projects, and in translating business needs into requirements for new products and enhancements to existing products.
• Collaborated with other requirement authors and requirement lead to ensuring artifacts and elicitation techniques comply with corporate SDLC regulations and CMMI guidelines.
• Used of expert knowledge Medco's Marketing platform to determine any cross functional impact stemming from new or enhanced product requirements.
• Interacted with every business area and applications within Medco for Marketing data retention project. Conducted extensive GAP analysis through surveys and interviews to understand system functionality and data processes. Worked closely with the Med D legal team in outlining Medco's current compliance with CMS regulations and outlining approach for full compliance in the future.
• Extensively used Jira throughout the requirement development and requirement management process.
• Active participation in core teams and new vendor discussions to support the product team when discussing requirements.
• Involved during the construction and implementation phases as a liaison between the business and development teams by ensuring all the changes are incorporated into the SDLC process accurately.
• High involvement throughout the project and requirements documentation for a new high priority client integration - Coventry.
• Initiated and incorporate requirement and corporate best practices, on a daily basis.
• Supported release management and mobilize cross functional requirements.
• Prepared input files and executed batches for various scenarios to validate the bulk data processes.
• Additional training:
• Medco Finance 101 - How Medco makes money
• Medco Medicare prescription drug plan overview
• Adjustments system training - Modules 1, 2 and 3
• CBPS system training - Module 1
• Eligibility/Medicare enrollment - Module 1
• Informal training on eSD client and member facing application
• Informal training on the Legal's arrangement database

Confidential

Sr. Requirements Analyst

• Responsible for translating business needs into requirements for FAS 140 PC Debt, COMET 3.0, Market Survey Research Tool, Enterprise Content Management ECM projects
• Involved during the construction and implementation phases as a liaison between the business and development teams by ensuring all the changes are incorporated into the SDLC process accurately.
• Coordinate with other requirement authors and requirement lead to ensuring artifacts and elicitation techniques follow the CMMI and SDLC protocols.
• Use of expert knowledge of Freddie Mac's systems to determine any cross functional impact stemming from new or enhanced product requirements.
• Interacted with every business area and application within Freddie Mac for the FAS 140 / FIN 46 R compliance project. Conducted extensive GAP analysis through surveys and interviews to understand system functionality and data processes. Worked closely with the ICM team in outlining current compliance with accounting regulations and outlining approach for full compliance in the future.
• High involvement throughout the project and requirements documentation for new high priority client integration.
• Initiate and incorporate requirement and corporate best practices, on a daily basis.
• Support release management and mobilize cross functional requirements.
• Ensure accurate and complete documentation and maintenance of requirement work plans to mobilize resources and identify any contentions.
• Prepared test data for every application build.
• Additional training:
• Affordable Housing Program
• Best practices for Underwriting and Appraisals
• UCDP Modules 1, 2, 3, 4
• Freddie Mac Rental income Matrix
• ULDD all series
• Informal training on accounting guidelines and principles
• Informal training on data regulation and retention

Confidential

Sr. Business Analyst

• Worked with a team of two business analysts to launch a new CRM product for management use.
• Undertook a proactive approach to research industry trends for CRM models.
• Integrated collaborative and traditional elicitation techniques during the analysis -
• Introduced a participatory design technique to the end user, to facilitate regular feedback on the prototype models.
• Worked with technical SMEs to design prototype models of the CRM database.
• Extensive interaction with management level SMEs via JAD sessions, interviews and questionnaires to develop business requirements.
• Developed scope documents for initial high level user need.
• Documented business requirement documents with accurate traceability to the scope documents.
• Prepared a mini project plan to track timely completion of tasks and progress of project activities.
• Responsible for mentoring and knowledge sharing with other business analysts.
• Accessed the requirement work load and used the project plan to distribute tasks and assign activities.
• Scheduled regular status forums to update sponsors on project details, tasks accomplished and other issues.
• Represented the end user during the entire SDLC process, ensuring all requirements were accurately implemented, any alternative processes approved and any defects reported to the management.
• Created UAT scripts and stored in Rational Clear Case to automate the data validation process
• Additional training
• Microsoft project
• CRM databases
• Rational Requisite Pro and Rational Rose
• Optimal trace training

Confidential

Business Analyst

• Participated in requirement discussions with business units, ensuring all business requirements were satisfactorily met.
• Interfaced with internal clients and technical vendors on new feature requirements and conducted a thorough analysis of the system features to assist project team with implementation of new features.
• Analyzed and defined business problems, driving feature identification and prioritization, defining and documenting business requirements and priorities.
• Critically evaluated the information gathered from multiple sources during requirement gathering and analysis and responsible for tracking, tracing and managing requirements.
• Helped test team to identify regression test cases and mock-up scenarios and verified that all the test cases, test scripts, SQL queries were ready even before testing started.
• Identified and communicated risks, issues and solutions for items impacting project delivery
• Worked closely with Software Developers to isolate, track, and troubleshoot defects

Confidential

Business Analyst

• Responsible for analysis and documentation of business requirements for one in a series of tools that automated the customer and loan agent transaction.
• Conducted a feasibility study to validate the business need, understand the complexity of the requirements and the technology needed.
• Observed current functionality and scheduled interviews to document current state process flows.
• Conducted JAD sessions to elicit the business requirements.
• Provided input for business process documentation, business work flows and systems training.
• Worked in a team environment and used remote methods for data gathering.
• Worked with test team and project team to address all the Control issues and get through Control review process successfully.

Confidential

Functional Analyst

• Analyzed, defined, documented and communicated the business requirements related to enhancement of the checks reorder express CREX system, related training and FAQ guides.
• Interacted with the end users to create process requirements and provide adequate explanation to the design and development teams regarding the flow of the enhanced data modules.
• Conducted GAP analysis to understand current state and areas for improvement.
• Defined requirement priority by constant screening of feedbacks from the end user and the business unit.
• Coordinated requirement activities with analysts involved in other end user product development, to reduce duplication of effort and synchronize corporate positioning.
• Depicted business requirements in a graphical form by documenting comprehensive process flows.
• Participated in customer focus groups to capture feedback on usability of enhanced features of the product and capture future modifications.
• Identified data and reporting requirements needed to support the company's business division, answered key questions from the functional and development SMEs, recommended customizations or enhancements to the product and reviewed vendor feedbacks and system interfaces.
• Followed the Business analyst triangle approach to ensuring visibility, traceability and accountability for each requirement.
• Prepared manual test scripts using Rational Test Manager for different scenarios
• Additional training:
• Micr
• CREX end to end training
• osoft Visio