PROFESSIONAL SUMMARY:

• 5 years experience as Business Analyst in directing cross-functional teams of technical experts to analyse systems processes and implement infrastructure improvements,business requirements modeling and development of Web Based application.
• Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty.
• Extensive experience in conducting Market Research, Feasibility Studies, Data Analysis, Data Mapping Gap Analysis, Risk Identification, Risk Assessment, Risks Analysis, and Risk management
• Expertise in Insurance Rate Management systems process.
• Experience in facilitating Joint Requirement Planning JRP sessions with Business User Groups, conducting Joint Application Development JAD sessions with IT Groups and Conflict Management with Project team members.
• Strong business analysis skills and an understanding of the Software Development Life Cycle SDLC utilizing Rational Unified Process RUP , Agile: XP, Scrum.
• In depth knowledge Use Cases and Object Oriented Analysis and Design OOA/D .
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Extensive experience in providing scenarios for various Testing phases like Systems Testing, integration testing, User Acceptance testing, Model Office Testing.
• Involved in Test Planning,Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Responsibilities:

• Conduct and Participate in daily SCRUM meeting and capture Daily Status notes
• Involved in writing Business Requirement Documents, Functional Requirement Documents, Systems Design Specification, Workflows and diagramming skills for drawing UML diagrams such as State diagrams and Class diagrams.
• Create traceability matrix to valerify current project requirements are being met
• Extensively worked with Testing Teams by creating test scenarios for Functional testing, Systems integration and End to End test cycles.
• Extensively worked with Development Teams to help translate Business requirements to Technical Specifications
• Create Excel Worksheet to simulate Rate calculation process for Testing teams.
• Worked with Input and Output XML's to validate and verify the Rating Process, Cost Buckets and Premium calculations.
• Review Technical Business Design Documents created by developers.
• Create and Review Business Requirement Documents before handing off to Development Teams
• Review Rate changes provided by OIR Office of Insurance Regulators .
• Gather business and technical requirements from both formal and informal sessions utilizing a variety of software tools including, Use Cases and the rational tools.
• Expertise with UML tools, applied for developing Use Case Diagrams, Activity and Sequence diagrams
• Highly recognized for excellent communication, people skills, project management capability, and the ability to successfully influence and drive harmony across cross-functional teams.
• Functional knowledge on various modules of insurance like channel management, policy servicing, claims management, underwriting, reinsurance and Depopulation.
• Thorough understanding of insurance laws, regulations and company policies..

Responsibilities:

• Maintained a traceability matrix for all requirements and mapping to various Data Reporting Manuals, User Guides.
• Analyzed standard industry practices of back office applications of Insurance Company, underwriting, billing, policy and claims administration with the help of Subject Matter Expert.
• Examined various bottlenecks and points for automation to streamline the claims processing, underwriting and pre- and post-sales process.
• Processing of New Business, Renewal, Cancellation, Reinstatement, Billing for various lines of business Fire, Auto, Commercial
• Organized Joint Application developments JAD , Joint Application Requirements sessions JAR , Interviews and Requirement Elicitation sessions
• Wrote Test Cases in Mercury Quality center that would test various Test scenarios.
• Conducted Joint Application Development JAD sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
• Conducted JAD sessions with CRM SMEs, system architects, technical teams and other stakeholders for open and pending issues.
• Worked on data modelling and produced data mapping and data definition documentation
• Helped with Data Mapping between the data mart and the Source Systems.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOAD using UML and Business Process Modeling.
• Upgraded the existing Test Scripts and created new scripts for client application to be able to work for new versions and patches, which improved product quality.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Performed requirement analysis, went through all the use cases and issue logs.
• Worked extensively with MS Excel.

Responsibilities:

• Gathered high-level requirement for all the external projects in a release.
• Extensive involved in analysis of data elements from worker's compensation that includes various premium components and its calculations, loss amounts claim counts.
• Worked on UAT testing and took signoff from the Commercial line of Property Casualty business users.
• Managed General Liability, Commercial Property, Commercial Package, Commercial Auto and Workers Compensation policy lines
• Completed the documentation of Claims Scenario's for the source system
• Involved in formatting data stores and generate UML diagrams of logical and physical data.
• Worked extensively with MS Excel and MS access
• Responsible for acting as a liaison with operational and financial management, systems support and sales to identify business opportunities.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Responsible for gathering requirements from users in operations group and performing data mapping for the application, confirm and vacillating the requirement at time of BA testing.
• Facilitated and led JAD sessions aimed at functional requirement walkthroughs for all the impacting projects and updated the documents based on recommendations if any .
• Developed messaging services using JMS using soap and integrated with MQ to DB.
• Worked with developers and designers of BPMSystem to make sure development understands business process and detailed technical requirements.
• Responsibility included modifications to a customer's mainframe system to support new product features or regulatory requirements and, in some cases, involved a system upgrade
• Used MS Visio for Process modeling and Business Process flow diagrams.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.
• Interacting with the developers on resolving the reported bugs and various technical issues.
• Assisted the QA team in designing the Test Plan and Test Cases for User Acceptance testing.

Responsibilities:

• Involved in generating Test cases for property and casualty Insurances for Different Levels of Business.
• Worked closely with production underwriters to review commercial property insurance renewal and new business opportunities to ensure proper risk identification, analysis and assessment and the development and growth of a profitable portfolio of business.
• Acted as primary liaison between the client departments and the Information systems IT department to perform analysis, review, and estimation of client requests, prepared and reviewed requirements and client documentation for Personal Lines Property and Casualty business.
• Interacted closely with End users from Underwriting Claims teams and SMEs to understand and gather the business needs and requirements.
• Worked on Property and Casualty insurance company as an Underwriter. Strong understanding of rating in Property and Causality.
• Worked directly with business users to gather, document and implement requirements to improve Marketing campaign delivery capabilities including enhancement project management.
• Accumulated system requirements from various departments through surveys and interviews.
• Involved in prioritizing the defects and writing business requirements to resolve them.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.

• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML Unified Modeling Language methodologies.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
• Worked for a project to customize and integrate a Business Process Management BPM solution.

• Developed automated Test Scripts in Win Runner using Test Script Language TSL for Functional Testing, Regression Testing, Data Driven Testing, Usability Testing, and Verifying Specific content through using Checkpoints
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro..
• Worked extensively with MS Excel and MS access