SUMMARY:

• Accomplished, results - driven Business Analyst and System Engineer with 14 + years of experience. Well versed for creating User stories based on agile methodology.
• Strong Requirements elicitation and definition skills. Strong research, gap, root cause analysis and experimentation skills.
• Excellent interpersonal and communication skills, result oriented and team player attitude. Fast learner and can easily adapt to emerging technological environments.
• MS Office Suite, G-suite
• JIRA, Requisite Pro, Rally Agile Central
• SharePoint, Confluence, SCME
• Agile Scrum
• Change Management
• Collaboration and solution facilitation with end users, UX, Project Management, Solution architects, Development, testing and UAT teams.
• Scrum master skills applied in facilitating sprint planning, daily stand-up, reviews, retrospective, story grooming, release planning, story point estimations, removal of impediments, identifying and tracking dependencies.
• Authoring Business Requirement document (BRD), System Requirements (SR/FR), HLD, screen mockups and Database changes.
• Good experience with SQL and familiarity with Java, Linux, C++
• UML, conceptual system models, process modeling, Swimlane and Use case diagrams
• Good exposure to MicroStrategy Reporting
• Good exposure to Telecom industry working in variety of projects encompassing VOIP, Networking, Mobile technologies, asynchronous messaging, video conferencing, ordering, provisioning, sales and Billing
• Health Care Utilization management process

PROFESSIONAL EXPERIENCE:

Business System Analyst, Consultant

Confidential

Responsibilities:

• Facilitate meetings with stakeholders for Back - end requirements needed to support a content-rich web application
• Actively refine and prioritize the backlog items with Product Owners
• Drive requirements analysis and prioritization of requests across stakeholder groups
• Direct and manage development activities in a cross-functional environment
• Coordinate dependencies across Backend and Front End teams
• Author User Stories and User Acceptance criteria
• Preliminary investigations for project requests, review of requirements, specifications, testing, support
• Work with system developers, test teams and end users to ensure proposed solution is delivered according to schedule and with the required functionality.

Environment: /Skills: Scaled Agile scrum, MS Office, MS teams, APIs, AWS cloud storage, assessment delivery preparation in online / offline settings

Product Owner /Business Analyst, Consultant

Confidential

Responsibilities:

• Work with a New Product Application team to gather requirements and write user stories for new features on new Target application(Pega 8.4) for Utilization Management platform.
• Participate in Iteration refinement, daily standup, and retrospective meetings.
• Review and accept completed User Stories.
• Work with client and process SMES to identify and document UI and workflow enhancements pertaining to new features.
• Work with scrum Master, platform managers and delivery teams to Resolve impediments.
• Identify and Manage defects and routine maintenance on legacy Utilization management platform for Independence Blue Cross client
• Create Defect documentation, review with delivery team and support till deployment.

Environment: /Skills: Scaled Agile scrum, MS Office, MS teams, APIs, Utilization Management workflow (Pega), UI Mockups, Provider Portal, VersionOne, Share point, RTC and Tableau.

Senior Business Analyst/Project manager, Consultant

Confidential, Piscataway, NJ

Responsibilities:

• Deliver cost effective, high performance technology solutions.
• Work on multiple high visibility projects with varying management and operational settings
• Negotiate and liaise between business teams, technology teams, and support teams.
• Identify root causes and corrective actions to meet short and long-term business goals
• Managed project through status meetings, weekly reports, identifying risks, and tracking issues.
• Manage and enable requirements for projects introducing new features impacting customers and agents in messaging, Chatbot, Point of sales and customer service applications.
• Review API data sources from Vision, PoS, DVS and other back end data sources for retrieval and processing data display to end user.

Environment: /Skills: Jira, Agile scrum, XML, MS Office, Visio, Confluence, UAT, UX design, APIs, Chabot, Point of Sales, Customer service applications, Change management, Project management.

Senior Business System Analyst / Scrum Master

Confidential

Responsibilities:

• Responsible for identifying changes needed and design for software requirements of a complex order orchestra-tor application to enable new features and enhancements. Application had more than fifty interfaces with ordering, sales, provisioning and billing systems.
• Documented Functional, System interface and User interface requirements.
• Reviewed and contributed to system and end to end Test plans.
• Performed requirement tracking and traceability from Business to UAT Test cases.
• Worked with users and development teams to resolve defects.
• Provided Time and Cost estimates for new features and enhancements.
• Produced release note and Risk analysis notes for project deployment.
• As Scrum Master, facilitated resolution of technical impediments and tracked progress of deliverable.
• Held daily calls, grooming sessions, user story review sessions and inter application reviews sessions.
• Worked with Program management to report status.
• Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
• Facilitated Scrum framework - sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Worked effectively with multiple Scrum teams both internally and offshore.
• Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
• Managed product backlog and supported Scrum framework for monthly sprint releases.
• Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.

Environment: /Skills: java, Jira, SQL, Agile, XML, Rally, MS Office, HLD, Visio, UAT, Agile Scrum, SCME, screen mockups

Senior Business Analyst

Confidential

Responsibilities:

• Produced record mediation solution that correlates detail call records from Cisco Video Bridges, IVR system, call managers with provisioning and conference schedule data for Telepresence service and correlated call flows with record in user Requirement document. This was a inter exchange and enterprise solution that is used to track call records and settle billing with customers.
• Contributed in defining data model in order to be able to bill customers for Video Teleconferences based on time usage.
• Documented system requirements to develop solution and supported third party vendor to implement solution.
• Project managed development, staging and user acceptance activities of CDR mediation project.
• Responsible for tracking project status and coordinating efforts between Business, Development, vendor and testing teams.
• Produced User portal requirements used by operations team to monitor network alarms and update provisioning database.
• Utilized Use Cases, data flow diagrams, functional and non-functional requirements to document requirements and solution.
• Documented technical specification for log parser that captures QoS data from video endpoints.
• Documented technical solution to correlate parsed data with call manager and switch data.
• Reviewed and evaluated system tests results, proof of concepts and controlled introductions.

Environment: /Skills: Bugzilla, Jira, Micro strategy, TOAD for SQL, Linux, UI Design, Reporting dashboards, Kanban, UAT, system testing

System Engineer / Business Analyst, Consultant

Confidential

Responsibilities:

• Liaised between business unit and Information Technology organization to define and document System Requirement as needed by business unit to enable AVPN, MIS and BVOIP on target architecture.
• Planed, arranged and controlled meetings, workshops, and relations with client/user staff during system investigations and throughout subsequent design and development work.
• Built logical models and provided quality documentation of detailed user requirements for design and development of systems.
• Identified business test cases UAT for new functional requirements of project highlighting new process flows use cases and existing flows.
• Implemented new architectures and new functionalities in CRM and ordering systems for enterprise services.
• Interfaced with Project Managers, Business clients, Business Analysts, Process and System Engineers throughout software development cycle.

Environment: s: Req Pro, Prism, End to End Architecture, Technical Project Management, BRD, UAT, Project Scope and architecture documents.