SUMMARY

• Business Analyst, and Scrum Master with 6+ years of experience.
• Collecting and analyzing data for potential business expansion
• Associated in documenting customization requirements, business rules and data migration prerequisites for the implementation
• Led project teams, internal and external, to achieve project defined milestones and deliverables.
• Broke down existing epic - level user stories into specific user stories and working with the team to define and document acceptance criteria.
• Created project plans in accordance with project management framework standards and procedures. Identified ongoing issues and gaps within project plans, in order to eliminate implementation issues.
• Have extensive and hands-on experience in Decommissioning applications in SAP systems as well in Data warehousing Domain.
• Implemented Salesforce service cloud and opportunity management.
• Assisted in facilitating the Scrum ceremonies such as: Product Increment planning, sprint planning, daily stand ups, grooming sessions, sprint demos, retrospectives and team building.
• Implemented Salesforce service cloud and opportunity management.
• Managed and supported business planning, forecasting of headcount requirement, budgeting, financial analysis for large complex projects and programs.
• Followed best practices of ServiceNow in developing and customizing Business Rules.
• Wrote the SQL queries on data staging tables and data warehouse tables to validate the data results.

TECHNICAL SKILLS

Methodologies: Agile, SDLC, RUP methodology, Waterfall and UML

Requirements Management Tools: Rational Requisite Pro, Power Designer.

Workflow Tools: MS-Visio, MS-OFFICE, Smart Draw, just in mind Prototype

Business Skills: Business Process Analysis, Gap Analysis, JAD Sessions, Requirements Gathering, & Use Case modelling, SWOT Analysis

Database: SQL, JIRA, Share Point.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst/Scrum Master

Responsibilities:

• Collaborated with the Product owner in detailing requirements in the form of user stories and defining acceptance criteria
• Associated in documenting customization requirements, business rules and data migration prerequisites for the implementation of Guidewire Policy center.
• Collaborated with guidewire billing center and policy center teams. .
• Worked closely with development team and testing team on grooming sessions in updating the changes in the tool.
• Experienced in managing the Scrum Process with the coordination of scrum team in Agile Methodology.
• Good with tracking and removing the Impediments.
• Worked as a Servant leader, who serves his team first and the consider other things.
• Facilitated scrum ceremonies including Sprint planning, Sprint demo and Sprint Retrospection.
• Guiding Joint application design sessions, brainstorming sessions and personal interviews to acquire business requirements from business users and associated stakeholders
• Assisting QA to create test objectives and test scenarios, providing test data, and supporting business validation and quality assurance efforts through pre-construction and post-construction efforts. Conduct meetings with product owners and assist QA in getting approvals.
• Interacted with business heads to finalize the user stories product backlog
• Created User Manual and trained Users to understand the new system
• Assisting in closing JIRA defects by coordinating with the application contacts, identifying the root cause, promptly assigning defects to the responsible application team,
• Involved in Daily Standup.
• Experience in guiding the team to follow Agile Practices.
• Coordinating with UAT team on progress of the test execution and ensuring that the testing activities including defects filing would be completed within the allocated timelines.
• Experience in PI Planning event with timebox.

Environment: AGILE, JIRA, Guidewire, MS Visio, SharePoint, MS word, Excel, PowerPoint, MySQL Server.

Confidential

Business Analyst/ Scrum Master

Responsibilities:

• Maintained and updated sprint burn down charts and release burn down charts to keep track of sprints and the project against the planned work. Facilitated the team to maintain optimal velocity and worked on completing story points with a consistent schedule on each sprint
• Involved in SDLC Phases of the project. Conducted GAP Analysis to understand the AS-IS and TO-BE state of the project. Facilitated JAD sessions for precisely capturing the user’s vision of the product
• Facilitated the estimation of efforts required using Planning poker along with the Scrum team.
• Facilitated Sprint Ceremonies like sprint planning meeting, daily scrum meeting, and sprint review meeting, sprint retrospective meeting and backlog grooming for each sprint. Supported and educated the product owner, especially with respect to grooming and maintaining the product backlog
• Resolved impediments affecting the scrum development team by performing safety check to overcome invisible gun effect, through silent writing and timeline retrospective
• Dealt with distractions of the scrum team during the sprint like ad hoc requests from external teams and the product owner to keep the sprint on track.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Analyst experience working with IAM tool like RSA G&L, SailPoint IIQ tool solution.
• Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers. Improved collaboration in cross functional and self-organizing scrum team and helped people to understand the work dynamics within scrum.
• Worked on ServiceNow discovery to identify configuration items (CI) and populate them in CMDB.
• Provide guidance and advice to project team on ITIL conformance and best practices for ServiceNow projects.
• Worked closely with the IAM Solution Manager to help drive the client's vision, strategy and roadmap for identity and access management.
• Oversaw all UAT (User Acceptance Testing) activities prior to the implementation of the Data Warehouse
• Participated in biweekly analysis/review/audit of each projects’ charter, scope documents such as Statement of Work (SOW), and reports generated by Salesforce and Tableau
• Aligned with stakeholders to drive faster adoption, greater utilization and higher proficiency of ServiceNow system.
• Managed team to perform SQL queries to access customer profiles stored in the system.
• Assisted in data profiling to extracted data from source system and loaded into the target system.
• Ensured that accurate data dictionary for data mapping and data modeling were carried out so that data fields get populated with accurate data entries during system enhancements. Prepared data dictionary for mapping.
• Assisted in creating test plan, test cases for UAT Testing and in system Integration Testing and supported for User Acceptance.

Environment: Agile, Salesforce, MS Visio, IAM, MS Excel, MS Word, MS Project, MS Access, Start Now, JIRA, Confluence, Informatica, Mockup screens, Peoplesoft

Confidential

Business Analyst

Responsibilities:

• I was responsible for eliciting requirements for different Policy Center integration points with other centers, front end systems (agent portal and customer portal) and third-party applications
• Participated with the business team in the creation/completion of project charters and project scope for Guidewire Billing & Policy Center projects.
• Worked as Liaison with the Scrum Master and other Agile Team members in identifying the Definition of Ready and definition of Done for the User Stories used in this Project.
• Involved in initial Guidewire Policy Center capability analysis in terms of functional coverage and process gaps identification with current state Policy workflow.
• Associated in documenting customization requirements, business rules and data migration prerequisites for the implementation of Guidewire Policy center.
• Managed and facilitated multiple business sessions with key Stakeholders from Customer Service, Operations, Underwriters and Adjusters.
• Involved in discussions in requirements gathering phase that led to multiple Proof of Concepts (POC) Solutions which led to other different Projects.
• Determined the Sprint cycle based on the level of efforts. Conducted sprint review meetings, sprint retrospective meetings, weekly status meetings and daily stand up meetings for measuring.
• Developed Use cases and data flow, diagrams, state chart diagrams.
• Actively conducted team events, like Backlog refinement, iteration planning, iteration retrospective.
• Collaborated with the scrum master in coaching teams on the five dysfunctions of a team.
• Conducted meetings with product Owners, development team and subject matter expert to get the report of the status of every sprint and making targets regularly.
• Ensured the team had the draft plan and to present identify as many risks and dependencies possible to management review and come with right output.
• Experience in making scum planning adjustments.

Environment: AGILE, Guidewire, Microsoft Word, PowerPoint, Micro soft Excel, XML, MY SQL, JIRA, SharePoint, Just in Mind

Confidential, DE

Business Analyst

Responsibilities:

• Partnered with product developers and IT on project initiatives related to trading platform and accounting
• Developed and documented business case/scope/plan, business/functional requirements. Monitored projects from initiation through transition and organized interdepartmental or cross-functional team activities ensuring completion of projects on schedule
• Coordinated and documented inter-departmental procedures as needed between the Desk, Back Office and Accounting
• Responsible for providing end-to-end Business Process Analysis& developing effective Business Process Models
• Involved in Business Process Reengineering to identify changes in roles, tools and business practices that will improve process flow within the organization and the client's customers.
• Defined information architecture for websites, including wireframes and navigation
• Gathered requirements for Web Services and APIs
• Coordinated the implementation of change controls Procedures
• Facilitated the project meetings, maintained issues log, coordinated with users, technical and operations personnel as part of Joint Application Development (JAD)
• Assisted with application setup issues and contributed to the troubleshooting process
• Participated in Quality Assurance meetings such as test strategy, test methodology and test plan meetings
• Managed the change requests and requirements throughout the project life cycle (PLC) - Initiation, Planning, Execution, Control and Closure
• Monitored data conversions and potential impact on the systems & processes
• Worked with UAT team to come up with tests to validate accuracy of financial data imported in the global repository
• Performed user acceptance testing on Web-based PeopleSoft/Oracle and Ariba system customizations
• Completed the User sessions, deployment, production testing and deployments

Environment: MS Office, Microsoft Visio, RUP, Microsoft Project, Microsoft Share Point, SQL, HPQC, Windows NT, Sniping Tool.