SUMMARY:

• An IT professional with Over 16+ years of experience playing positions of Project Manager, Technical/Functional Lead, Subject Matter Expert/Product Specialist, Senior Salesforce Consultant and Scrum Master in multiple projects in highly collaborative environments.
• Track record of leading new teams for pilot projects with exceptional delivery
• Expertise in Implementation of Force.com platform - based products and business applications as in Revenue Management, Global Pricing Management, Global Tender Management products of Model N/Revitas & Salesforce applications.
• Outstanding problem-solving skills with strong techno-functional background.
• Excellent Team player with good communication, interpersonal and stakeholder management skills.
• Experience in onsite-offshore model. Adaptability and versatility to manage non-routine/unexpected situations
• Well reckoned for the management of pilot projects supporting multiple and massive-scale applications as per ITIL standards covering Incident, Change, Problem and Release Managements.
• Remarkable Project management in executing projects using Agile, Waterfall and ICE methodologies.
• Requirements elicitation and analysis, translate business requirements into functional/technical specifications, Design, Project planning and execution, Business Continuity Planning, Project Risk management, Proposals, Estimations, Budgeting and Forecasting.
• Collaborate with internal and business senior management teams to analyze and make precise decisions on project statistics, KPIs, costing and resource management, short and long-term road maps.
• Hands-on Salesforce customizations and configurations as in process automation (approval process, workflow rules, email alerts, process builder), Apex, Visualforce, Data Loader, SSO & Integration, Lightning Components, Lightning Web Components (LWC), Community Cloud, Sales Cloud, Service Cloud, Marketing Cloud.
• Build deployments using Eclipse and Change Sets. Management of Sandboxes, Packages via AppExchange
• Documentation for all kinds of projects ranging from Requirements documents, Functional, Technical, Test documents, SOPs, User Guides, Knowledge Base, Application Architecture, Run book, etc.
• Design and contribute for developing of new/revision of videos/materials, onboard to learning portal, and delivery to internal, cross team members and business stakeholders.

TECHNICAL SKILLS:

Products/Modules/Technologies: Model N / Revitas / Eversana - Revenue Management, Contract Lifecycle Management, Rebates & Chargeback, Accruals, Medicaid, Medicare, Government Pricing, GPM, PriceRight, International Pricing, Launch Sequence Optimization, Tender Management, Supply Chain/Serialization, Salesforce.com, Veeva, CPQ, MS SharePoint, RPA, GIT, ANT, Heroku, AWS, Apttus, Collibra

Databases technology: SQL, Oracle 10g, 11g, PostgreSQL

ERP System: SAP, OracleE-Business Suite

ETL Technology: Informatica PowerCenter, InformaticaIntelligent Cloud ServicesDell Boomi, Cast Iron

SFDC Tools: Apex Explorer, Apex Data loader, Force.com IDE

Reporting Tools: Cognos 8.0, Qliksense, Qlikview, Tableau CRM

Testing Tools: HP ALM, JIRA

Project Management Tools: Microsoft Project Plan, JIRA, ProjectLibre, Monday.com

Programming Languages: C++, Core Java, Apex, Visualforce

Scripting Languages: HTML, CSS, JavaScript, Python, Perl

Business Areas/Applications: Life Sciences, Banking & Capital Market, Consumer Service

WORK EXPERIENCE:

Confidential

Senior Business Analyst

Responsibilities:

• Work closely with the business teams to define/modify the business processes for the Pricing and Tender Management.
• Co-ordinate with teams to understand the existing eco system of applications and draft the to-be dataflow for the new systems to be implemented.
• Gather, analyze, specify, validate, and document both business and functional requirements of stakeholders/business users
• Analyze, comprehend, and document current processes through participation in and/or facilitating of brainstorming sessions, root cause analysis, or other discovery practices with stakeholders
• Perform analysis of business processes highlighting issues and challenges, then recommend solutions and improvements
• Develop and implement test plans to ensure the successful implementation of the new system

Confidential

Senior Product Specialist/ On-site Manager 

Environment: /Technologies: Salesforce.com, SOQL, SQL, SharePoint, Tableau, Collibra, JIRA, Apttus, Azure

Responsibilities:

• As the Senior Product Consultant, collaborate with the Global Pricing and Market Access leads to provide ADM services which includes stabilize and enhance functionalities per business needs in the Pricing Management application both from functional as well as technical perspective
• As an onsite manager, lead the teams at onsite and offshore, and execute projects to enhance data quality in the applications, on-board new business units, enhance functionalities, integrate legacy systems, and automate business processes
• Guide the team in analyzing product issues/defects and finalizing fixes for critical functional/technical issues with the PriceRight application and upstream/downstream systems connected in the eco system
• Play vital role in making key decisions on the product features/issues/solution approach.
• Host meetings with Business and IT leads to review the metrics, project status and plan upcoming projects
• Guide the teams with the analysis and fix of all technical/functional issues reported.
• Mentor the team with handling interface issues including xml file, log file analysis, and restarting/re-scheduling batch jobs
• Define/revise SOPs and User Guides, Requirements, Test scripts and accountable for entire project documentation
• Prepare and share business KPI related to various aspects as in Price Requests, prices quality, data verification, product launch, metrics, etc.
• Conceptualize, develop solutions/tools to enhance the business process and integrate with the applications in the eco system thus in turn helping business with cost/effort optimization.
• Change and Release Management - Work with business, IT and vendor teams to plan the changes and releases, scheduling, UAT and deployment
• Budget and forecasting, identify areas needing improvement or new enhancement to ease business process, optimization of cost and efforts

Confidential

Senior Tender SME / On-site Manager

Environment: Salesforce.com, SOQL, SharePoint, QlikView/Qliksense, Tableau CRM, JIRA

Responsibilities:

• As the Senior Salesforce Consultant and Managed Markets domain expert, work with the Global Tender Implementation teams to provide the business advisory and techno-functional consulting in developing a sophisticated custom Tender Management product.
• Managed the overall delivery of the teams of different streams to deliver the solution as per business needs, ensured data quality and migrated data into the developed application, integration with legacy systems, automated business processes, etc.
• As an SME, conduct workshops with business stakeholders to gather and define business requirements
• Provide Product consulting, review the requirements, convert them into functional specifications and guide the technical team to develop the solution.
• As a Scrum Master, host daily stand-ups to monitor the progress of development, integration and testing, track and remove any impediments
• Mentor the team with the analysis and fixing of all technical/functional issues during the build and testing phases.
• Lead the Show and Tell sessions after each sprint with all the global teams to demonstrate the solution developed and capture the business users’ feedback
• Guide the development teams and work on code review, configuration of the solution, development of Apex classes, triggers, Visualforce pages, custom Email notifications, process automation, etc. to complete with zero or no major bugs
• Mentor the Data Integration and Migration teams with the data analysis, integration and successful migration of the data.
• Monitor the deployment activities using Eclipse, Change Sets in Salesforce.com, sandboxes management, etc., upgrading the package for every releases from vendor via AppExchange
• Supervise the documentation management as in the functional specifications, design specifications, test plan and execution documents, User Guides, SOPS, etc. to be in-line with client’s requirement

Confidential

Senior Product SME / On-site Manager

Environment: AWS, Revitas Flex Manager, SQL, HP ALM, ServiceNow, JIRA

Responsibilities:

• As an SME, work collaboratively with the Contract Management teams to integrate and the migration of the RMUS application into the new ecosystem.
• Conduct workshops with business stakeholders to gather and define business requirements and convert them into functional and technical specifications to help the team with the integration / data migration.
• Guide the team with the analysis and troubleshooting of all technical and functional issues with the build for the Revitas Flex Manager application as well as handling interface issues including xml file, log file analysis, and restarting/re-scheduling batch jobs
• Manage the development, testing and delivery of the build within stipulated timelines
• Leverage the Product & Domain Expertise to support the testing team with designing the test steps, execution and completion the SIT and UAT well ahead of schedule
• Administer the End-to-End testing of the systems to ensure the seamless transmission of the data across the entire ecosystem post build deployment
• Supervise the teams on the design and review of the project documentations
• Generate and publish periodic and ad-hoc reports and dashboards for business stakeholders and help making key business decisions

Confidential

Senior Salesforce Consultant / Project Manager

Environment: Salesforce.com, SOQL, SharePoint, Looker, Informatica, Heroku, JIRA

Responsibilities:

• Lead the implementation and integration of the project comprising different streams as in, Salesforce.com development, Testing, Integration and Migration.
• Structure the whole team for all the streams, and successfully carry on the customization and implementation and integration of the Tender Management Solution to the customer as per schedule.
• Channelizing all the deliverables and co-ordinated with business and project teams
• As an SME, conduct workshops with business leads to capture the requirements, translate to functional and technical specifications for development team leveraging the domain and Salesforce.com expertise
• As a Scrum Master, host regular meetings to monitor the progress of development, integration and testing, track and remove any impediments
• Utilize the domain expertise in improving product quality, which significantly helped the customer with successful UAT execution and no major open defects at application Go-live
• Leverage the extensive product knowledge in analysing and troubleshooting the defects on customizations as well as OOTB features, and tracking them using JIRA
• Successfully delivered the build, despite all the practical challenges/issues with the base product, which made reasonable impact on the overall implementation
• Publish weekly and monthly dashboards for client and internal stakeholders
• Implement plans to enhance the delivery and optimize the resource/cost without any major impact to the project execution
• Mentor the development teams and contribute towards the configuration of the solution, Code review, Develop Test classes, triggers, pages and custom Email notifications are completed with zero or no major bugs
• Supervise the Data Integration and Migration teams with the integration with legacy systems, data analysis, data modelling and successful migration of the data ensuring data quality
• Monitor the deployment activities using Eclipse, Change Sets in Salesforce.com, sandboxes management, package upgrades, etc.
• Plan and host meetings with the Product Engineering team to run through the issues identified with the base product based off the technical analysis and feedback from business, propose solutions / get fixes
• Work on all the support transition related documents, transit the knowledge, take part in hypercare actively and ensure the hand over to the support team post Go-live happens smoothly delivery to business and IT users
• As the Senior Salesforce Consultant, work closely with the Global Pricing and Market Access leads to stabilize the application both from functional as well as technical perspective
• As a Senior Product Consultant/SME, provide solutions to all technical and functional issues related to the pricing management system and connected applications in the eco system.
• Streamline business processes in the applications, on-board new business units, enhance functionalities, integrate legacy systems, automate business processes using RPA, Microsoft flow, etc.
• Conduct workshops/meetings with business stakeholders to gather and define business requirements for new functional enhancements
• Analysis and fix all technical/functional issues reported by users. Support the for business users
• Host status calls with Business and IT leads to review the metrics, project status and plan upcoming projects using the data and analytical reports of the project
• Define/revise SOPs and User Guides, Requirements, Test scripts and accountable for entire project documentation including sign-offs
• Prepare and share business KPI related to Price Requests, prices quality, data verification, metrics, etc.
• Conceptualize, develop solutions/tools to enhance the business process and integrate with the applications in the eco system thus in turn helping business with cost/effort optimization.
• Help business to keep a tap on and manage the subscription cost with product vendor by monitoring the users/licensing Management and complete Database management
• Change and Release Management - associate the Application manager, work with business, IT and vendor teams to plan the changes and releases, scheduling, UAT and deployment
• Assist Application manager with generating all the metric reports, reports and evidences for audit, and statistical analysis, and actively participate on the discussions with stakeholders

Confidential

Offshore Lead/Senior Product SME

Environment: Salesforce.com, SQL, SOQL, UNIX, Delphi, AWS

Responsibilities:

• Lead the team at offshore managing the run, build and new implementation activities for all the business critical finance applications in the Mylan eco system.
• Train the team members on the new applications/technology added newly to the portfolio, with no compromise on the quality of delivery
• As Subject Matter Expert, led and mentored team to support the applications and business process for the Model N/Revitas, PriceRight applications and the eco system.
• Induce the monitoring process as part of the Continuous Service Improvement, which help in avoiding any major business impacting high priority issues/escalations
• As the Salesforce.com Lead, owned the activities as in Customization, Enhancement, Troubleshoot and Fix Technical/Functional issues, Data Management/Migration, Single Sign-on configuration management, Build Deployment, Managing sandboxes, etc.
• Support for UAT execution and complete Release management.
• As part of the Innovation and Continuous Service Improvement initiatives, introduce automation of manual tasks and monitoring activities, which resulted in reducing the tickets count, saving cost and efforts.
• Conduct sessions between onsite and offshore teams for proper handshake/task hand over between teams
• Responsible to organize the Monthly/Quarterly Adhoc audits for the project with the Business Excellence team to address or negotiate the Risks, Non Conformance and observations.
• Business Continuity Planning and project risk management
• Product consulting to proactively identify the potential pain areas of business, propose solutions to business to add value and simply the process, work on the estimations, plan, design and deliver new applications, as well as builds to existing applications
• Guide the team with documentation management as in Run Optimization book, Work Instruction document, Knowledge Base (Known Issues and Resolutions), Ready
• Generate the weekly/ad hoc dashboards for the client and stakeholders to review the present project status, mitigate the risks/challenges and future road maps
• The exceptional delivery of this project yielded Cognizant Best Implementation project of the year - 2016 and Model N Revenue Management Globalization of the year s.
• Lead the implementation project comprising different streams as in, Salesforce.com development, Testing, Integration, and Migration. This was implemented using Agile and the customer’s ICE methodologies.
• Structured the whole team for all the streams, and successfully carried on the customization and implementation of the product to the customer within stipulated time lines with buffer time and resources
• Channelizing all the deliverables and co-ordinated with business and project teams
• Host workshops with business leads to capture the requirements, translate to functional and technical specifications for the development team
• As a Scrum Master, host stand-up calls to monitor the progress of development, integration and testing, track and remove any impediments
• Successfully delivered the build, despite all the practical challenges/issues with the base product, which made reasonable impact on the overall implementation
• Leverage domain expertise to help the product vendor with improvising the product quality, thus reducing the defect backlog significantly from hundreds to around 20 visible base product defects before UAT and no major functional defects for Go-live
• Actively work on analysing and troubleshooting the defects on customizations as well as Out Of The Box features, and tracking them using JIRA
• Guidance and support to team in preparing the design specifications and unit test documents to be in-line with client’s requirement, review and approve them
• Publish weekly and monthly dashboards for client and internal stakeholders
• Mentor the team and participate with configuration of the application, code review, Develop Apex classes, triggers, Visualforce pages, custom Email notifications, SSO, Integration, etc.
• Supervise the Data Integration and Migration teams, support with the integration, data analysis, data modelling and successful migration of the data ensuring data quality
• Monitor the deployment activities using Eclipse, Change Sets in Salesforce.com, Managing sandboxes, upgrading the package for every releases from Product team via AppExchange
• Organize the meetings with the Product Engineering team to discuss on the issues with the base product based off the technical analysis and feedback from business, propose solutions/get fixes via upgrade patches
• Manage the transition right from drafting the support transition related documents to successfully transit the knowledge, take part in hypercare actively and ensure the hand over to the support team post Go-live happens smoothly

Confidential

Senior Product SME / Offshore Lead

Environment: Salesforce.com, Power Builder, Dot Net, SQL, UNIX

Responsibilities:

• Lead the pilot project at offshore managing the run and build activities for all the business critical Model N applications used by Mylan
• Successful transition of the Finance applications from the client, which in turn grabbed the confidence and appreciation from Mylan, who was a new logo for the organization
• As an SME, groom a new and efficient team, where all the resources had only raw skill, and no knowledge about either Managed Markets domain or the products
• Train the team members on the new applications/technology added newly to the portfolio, with no compromise on the quality of delivery
• Mentor team on the analysis and resolution of functional and technical issues
• Induce monitoring process as part of the Continuous Service Improvement, which help in avoiding any major business impacting high priority issues/escalations
• As part of Innovation and CSI initiatives, automation of manual tasks, monitoring activities, develop reusable tools, etc., to help the client with reducing the tickets count, save cost / efforts.
• Business Continuity Planning and project risk management
• Leverage the domain expertise to proactively identify the potential pain areas of business, propose solutions to business to add value and simply the process, work on the estimations, plan, design and deliver new tools and builds to existing applications
• Administer project documentation as in Run Optimization book, Work Instruction documents, Knowledge Base Articles, Ready, etc.
• Generate quarterly SOX Audit reports to be submitted to the Auditors quarterly and participate in the discussions to finalize the reports
• Publish the weekly/ad-hoc dashboards for the client and stakeholders, and host calls to review the project status, mitigate the risks/challenges and future road maps

Confidential

Team Lead

Environment: Salesforce.Com, Apex Data loader, Apex Explorer, Force.com IDE.

Responsibilities:

• Led the offshore team supporting the Salesforce based APPEAR application to manage the publications.
• Major Incident Management, Change Management and Problem management.
• Configure, Customize, Bug fixing and Enhancements, Data Management using Apex Data loader.
• Work closely with the Level 3 team in analyzing issues, finalizing fixes, testing and releasing patches.
• Monitoring and Troubleshooting Informatica Jobs.
• Deployment from sandbox to Production environments.
• Play change manager role and accountable for the change deployment.
• Business/Customer interactions, planning project deliverables and continuous service improvement.

Confidential

Team Lead

Environment: Salesforce.Com, Apex Data loader, Apex Explorer, Force.com IDE.

Responsibilities:

• Lead the team from offshore providing support for the COMPASS application developed on Salesforce.
• Major Incident Management, Change Management and Problem management.
• Configure, Customize, Bug fixing and Enhancements, Data Management using Apex Data loader.
• Work closely with the Level 3 team in analyzing issues, finalizing fixes, testing and releasing patches.
• Monitoring and Troubleshooting Informatica Jobs.
• Deployment from sandbox to Production environments.

Confidential

Team Lead/Technical Analyst

Responsibilities:

• Worked as a lead from the offshore providing the Techno Functional Support for Model N Revenue Management System & its eco system for Amgen
• Analysis and resolution of all functional and Technical issues.
• Handling interface issues including xml file, log file analysis, and restarting/re-scheduling Informatica workflows
• Close involvement with Level 3 team in analyzing product defects and finalizing fixes
• Complete ownership of and maintenance of all the project related documentation
• Major involvement in hyper cares during Amgen GCPS (Global Contracts and Pricing System) go-live in new countries
• Implemented various process improvements plans to enhance the project delivery thus avoiding any major business impacts, high priority issues/escalations.
• Maintain communication channels to all stakeholders with the goal of being proactive in communicating critical issues that would cause a delay in project activities
• Collaborate with the relevant applications groups based on the impact.
• Generated quarterly SOX Audit reports to be submitted to the Auditors on a quarterly basis.
• Generate the weekly/ad hoc dashboards for the client and stakeholders, and participate on the meetings to review the present project status, mitigate the risks/challenges and future road maps
• Technical support for HP/Compaq desktops and peripherals
• Worked as an SME supporting team with handling escalations from irate and dissatisfied customers
• Real time troubleshooting of all issues related to the hardware and software of the printers
• Maintain track of all unresolved cases handled by team, follow up with the customers to provide resolution, ensuring Total Problem Resolution.
• Work with the quality and research teams to review and provide feedbacks on the resolutions shared by them for the latest issues.
• Document the resolutions and workarounds for the known issues for the of other team members, helping to provide resolution to increase First Time Resolution (FTR) and customer delight.
• Quality monitoring of cases handled by team members and providing feedback to them for improvement.
• Conduct s/brainstorming sessions to share knowledge among team
• Management of the call queue and SLA
• Plan and prepare weekly/monthly rosters ensuring 24x7 support coverage