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Systems Analyst Business Operations Resume Profile

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View, CA

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SUMMARY OF QUALIFICATIONS

Over 8 years of analysis in finance and business operation.

  • Developing detailed product line revenue models for forecasting and budgeting analysis.
  • Specializing in developing sales metrics, performance tracking, and action plans to improve processes for operational efficiency.
  • Producing value-added business reports through complex SQL queries.
  • Excellent communication skills, quick learner, detail-oriented, team player, and dedicated to company success.

PROFESSIONAL EXPERIENCE

Sr. Financial Analyst Information Technology Division

  • Providing financial analysis for IT Infrastructure and Operations with 85M of OpEx.
  • Improving cost allocations using activity based costing analysis for business units.
  • Tracking 15M of annual maintenance contracts and 10M of CapEx actual spending to ensure actuals are in-line with budget.

Confidential

Business Insight Analyst Customer Retention

  • Developing weekly regional sales forecast process for e-Commerce Customer Retention.
  • Monitored Key Performance Indicators against plan and forecast.
  • Partnered with online regional manager to find root causes of sales variances, unit conversions, customer opt outs, billing success, refunds, and charge-backs.

Confidential

Revenue Assurance Manager Business Operations

  • Managed revenue assurance in California region market with 3B annual revenue and 2M subscribers.
  • Delivered accurate product line forecasts on a monthly basis using campaign and bundle rates.
  • Developed forecast and budget financial model using Hyperion Essbase for recurring, installation, and Pay-Per-View revenue.
  • Managed month-end close analysis against actual, forecast, and budget and effectively identified risks and opportunities.
  • Implemented revenue assurance metrics to create business opportunities initiatives include installation compliance, double discounting, home-made bundles, promotional side grades, and credit adjustments.
  • Led revenue assurance committee with call centers, sales channels, and marketing to improve revenue assurance compliance.

Confidential

  • Led budget and forecast analysis i.e. rate increase projection, variance analysis, etc. .
  • Improved financial planning by developing revenue and subscriber dashboard to consolidate various bundles, offers, price points, promotion roll-offs, and subscriber activities.
  • Implemented an annual cost savings of 180k in reducing unnecessary service trips.

Sr. Systems Analyst Business Operations

  • In-depth knowledge of product portfolio, customer discounting, service adjustment, order entry process, and it's associations to revenue.
  • Developed advanced queries using data warehouse application to perform analysis on subscribers, product penetration and product mix.
  • Originated revenue assurance program by developing the service code and equipment mismatch report and managed the reconciling of accounts. Program was later successfully adopted by California Region and reclaims over 1.1M of revenue per year.
  • Analyzed business reports and recommended action plans to improve sales, customer service, and field operation.

Confidential

Systems Analyst Legal-IT and CSE-IT

Completed several web-based applications by conducting user sessions, gathering business requirements, developing user prototypes, designing logical data models, implementing test plans, performing functional tests, and developing user training materials.

  • Developed a failure analysis system by evaluating business needs, identifying potential process/tool defects, and producing data models and product requirements.
  • Improved delivery time of web-based applications from 5 months to 3 months by conducting thorough requirement analysis.
  • Created test plans and test case scenarios with business and technical team.

Confidential

Facilitated, reviewed, tracked, and ensured closure of supplier corrective action responses. Co-authored several manufacturing and supplier management documents.

  • Resolved suppliers' non-conformances by determining corrective and preventive action plan.
  • Developed supplier management documents with a team of contract managers and supply base engineers. Published documents include Product Development Methodology, Quality Plan, Supplier Assessment Questionnaire, and Supplier Scorecard.

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