SUMMARY:

• Analytical/Testing Skills - Technology professional who performs well in time sensitive assignments with emphasis on quality assurance analysis and testing and business analysis who utilizes his expertise, knowledge, experience, and technical skills to help deliver a quality product. A dynamic individual with strong logical and analytical skills focusing on flexibility and keeping up in an ever-changing environment.
• Customer Service - Over 18 years of internal and external customer service in both sales and technology with an emphasis on customer satisfaction.

PROFESSIONAL EXPERIENCE:

Technology Business Consultant

Confidential

Responsibilities:

• Developed testing approach, process, procedures, and strategies for new Artificial Intelligence platform
• Led and coordinated the testing effort for Correspondent customer
• Led and coordinated the XML testing of the Artificial Intelligence product
• Examined XML output for data, xPath and format
• Helped and educated customers on product offerings, existing configurations, and best practices
• Resolved existing configuration issues using product knowledge and escalated more complex / development issues for resolution
• Participated in Agile Scrum ceremonies, stand-ups, backlog refinements, retrospectives, backlog reviews, etc.
• Participated in Production deployments
• Executed regression and smoke test in Lower-Level Environments (LLEs)
• Reported progress to manager at both Black Knight and customer’s upper management teams
• Collaborated with development team to ensure software quality

Software Test Analyst

Confidential

Responsibilities:

• Acted as lead tester on larger test suites that involved numerous test cases
• Led and coordinated the testing effort on multiple large projects - Performed above my job requirement
• Including projects for Correspondent, Wholesale and Retail business channels
• Wrote and executed test cases in Microsoft Test Manager (MTM)
• Created test suites in (MTM)
• Presented demos to team on finished enhancements/bug fixes
• Coordinated testing efforts on dozens of new enhancements/bug fixes
• Read and analyzed data in XML
• Collaborated with development team to ensure software quality
• Configured software (Empower LOS)
• Analyzed business requirements to develop test suites, test plans and test cases
• Opened, tracked, tested, and closed bugs
• Examined XML output for data, xPath and format

Business Process Specialist

Confidential

Responsibilities:

• Utilized mortgage industry expertise to deliver a quality SaaS product
• Provided Business Analysis to create software specifications to development team
• Analyzed business requirements for the company and to develop testing plans and test cases
• Developed test suites, test plans, and individual test cases to ensure thorough testing of software

QA Analyst

Confidential

Responsibilities:

• Oversaw and ran the end-to-end regression test suite against the loan origination system identifying and verifying resolved system defects thereby improving the overall software.
• Created a regression test plan, a suite of over 150 regression test cases, and regression policies and procedures
• Created test plans and conducted software compatibility tests with programs, hardware, operating systems, and network environments.
• Ensured testing policies and procedures were regularly and consistently followed
• Worked closely with Developers, Product Development, and operations to ensure quality and on time deliverables to the client

QA Engineer

Confidential

Responsibilities:

• Tested multiple types of software for a software as a service company servicing the financial industry
• Created high-level test plans
• Executed test and documented results
• Communicated Quality Assurance statuses and gave “Go / No Go” opinions to Project Managers
• Collaborated in preparation of the Test Plan for both Commercial/Personal Banking and Mortgage departments
• Projected necessary business resources and testing needs based on scope, business requirements and timeline of completion of project(s)
• Coordinated testing events between departments and testing resources
• Created workflows and use cases
• Led and coordinated teams of inter-departmental testers
• Developed automated tests suites for Harness testing
• Analyzed Business requirements
• Designed and wrote over 100,000 automated tests
• Updated and revised test suites based on guideline changes
• Analyzed XML reports supporting testing/bugging LOS
• Developed, prepared and maintained test cases for end-to-end testing for an LOS
• Reviewed Business Requirements, software design documents, workflows and use cases
• Mapped test cases/Validated test cases were mapped to business requirements
• Developed and executed regression test plans and tests
• Assisted in creating a test procedure manual for an LOS being implemented
• Provided testing, mentoring and analytical support to team of testers
• Examined XML output for data, xPath and format

Mortgage Sales Coordinator

Confidential

Responsibilities:

• Underwrote and approved conventional conforming and jumbo loans
• Succeeded in servicing a backlog of 60-110 customers
• Closed 10-25 files per month
• Provided outstanding Customer Service
• Maintained 100% Customer Satisfaction for entire year of 2006
• Maintained Customer Satisfaction rating of minimum 90% since 2004

Loan Counselor

Confidential

Responsibilities:

• Underwrote and approved FNMA Agency loan
• Succeeded in servicing a backlog of 70-120 customers
• Closed 15-30 files per month
• Provided outstanding Customer Service
• Improved Branch Capture Rate by 30 percentage points in 2002
• Maintained highest level of Customer Service for all 12 months of 2002 ed multiple “Perfect 5’s” (A Customer Service recognition )

Wholesale Account Executive Consumer

Confidential

Responsibilities:

• Underwrote mortgage loans with specialization in A-minus Lending
• Assisted in product development
• Developed and expanded relationships with mortgage brokers and loan officers

Wholesale Account Executive, Underwriter, Operations Manager

Confidential

Responsibilities:

• Oversaw the day-to-day operations of the office from front end loan submissions through post-closing
• Completed loan applications, collected conditions from customers and facilitated loan closings for wholesale lender
• Underwrote mortgage loans with specialization in A-minus and lesser credit quality customers
• Assisted in product development
• Underwrote and final credit approved automobile loans
• Interacted with Finance and Insurance Managers of new and used car dealerships
• Submitted loan packages and documentation to Funding Department
• Collected and verified additional stipulations

Wholesale Account Executive

Confidential

Responsibilities:

• Underwrote mortgage loans with specialization in A-minus Lending
• Assisted in product development
• Developed and expanded relationships with mortgage brokers and loan officers
• Solicited real estate agents, Home Builders, for sale by owner prospects, and refinance prospects including investors and homeowners for the FHA 2039(k) Rehabilitation Loan program