Business Analyst Resume

SUMMARY:

Astute, exceptionally dedicated, and highly accomplished professional with progressive experience in handling core contracting needs.
Exceptional communicator with a consultative approach to facilitating contacts between salespersons, agencies and consumers.
Possesses exceptional skills with researching laws and regulations.
Well - versed in analyzing contractual commitments, customer specifications, and related information.
Regarded as an exceptional leader; accustomed to performing and completing assigned tasks efficiently and without error, ensuring attainment of organizational goals, mission, and objectives.
Capable of multitasking within a fiercely competitive and fast-paced environment without compromising the quality of projects.
Excellent oral and written communication skills.
Experience in working with a Sales Operations in insurance industries as well as State governmental agencies.
Excellent communication, writing, managerial, and project management skills.
Committed to, willing and able to complete special as required.
Able to generate leads and negotiate terms to minimize liability to ensure that acquired contracts are burden-free.
Skilled in handling and maintaining multiple technical activities and associated contractual obligations.
Capable of supervising the legal procedures and handling the major contract administration processes.
Expert in handling planning procedures, maintaining service contracts, reviewing administrative contracts, etc.
Computer proficiency in Microsoft Office (Word, Excel, SharePoint, Outlook, etc.).
Flexible professional capable of adjusting rapidly to new and challenging situations as well as to meet time-sensitive deadlines.
Strong motivator/team player with effective and excellent planning, organizational, and negotiation strengths and the ability to lead, reach consensus, establish goals, and attain results.

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential

Responsibilities:

Daily Tasks: Authors SOPs and reconcile DDP (Daily Deposit of Proceeds). Service as SME for state entities seeking surplus
Weekly Tasks: Facilitate departmental meeting to collect individual contributor input and disseminate data related to sales and/or process changes.
Monthly Tasks: Leverage business requirements to identify gaps in processes and implement improvement initiatives. Review, develop, standardize or edit written correspondence.
Quarterly Tasks: Leads reviews of business processes to develop optimization strategies.
Standardized documentation process.
Reduced buyer default by 39%.
Achieved transactional accuracy of 97%.

Confidential

Responsibilities:

Daily Tasks: Coached participants utilizing addiction and behavioral approaches & applying adult learning theories. Recorded the participant’s progress and changed treatment plan when needed. Served as SME for 125 Quit Coaches
Weekly Tasks: Facilitated departmental meeting to collect individual contributor input and disseminate data related to success stories and/or process changes.
Monthly Tasks: Educated Quit Coaches on appropriate coping mechanisms to proven to help participants through tough situations.
Quarterly Tasks: Lead reviews of business processes to develop optimization strategies to serve participants. Reviewed, developed, standardized or edited written correspondence.
Reduced Quit Coach talk time by 25%.
Implemented a standardized documentation process.
Counseled over 4200 participants with 78% quit status.

Confidential

Responsibilities:

Daily Tasks: Provided coaching to Sales Representatives as needed. Served as SME for 58 Sales Representatives. Addressed escalated customer calls and correspondence.
Weekly Tasks: Facilitated departmental meeting to disseminate data related to success stories and/or process changes.
Monthly Tasks: Educated Sales Representative on designated topic of the month. Leveraged business requirements to identify gaps in processes and implement improvement initiatives. Reviewed, developed, standardized or edited written correspondence.
Quarterly Tasks: Lead reviews of business processes to develop optimization strategies to serve participants. Developed Sales Representatives through coaching performance, completing performance reviews, goal setting, and development planning.

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