PROFESSIONAL SUMMARY:

• 17 years of cross - experienced in IS/IT, operations, finance, accounting, and HR.
• 2 years as integration BA-Current status
• 2 years as financial and technical BA- Confidential
• 13 years as technical and operations BA- Medsynergies & Optum 360
• Requirement Elicitation and Documentation Management.
• Ability to elicit and capture business requirements.
• Prepares and defines BRD, FRD, and Scope Documents to bridge the gap between technical and operational teams.
• Provides solutions to the business to drive results and concrete actions.
• Software Development Management-SDLC Concept.
• Versatile in JIRA board with a strong knowledge in creating Epics, User Stories, Defects, etc.
• Drives development effectively by interacting with technical teams, including integration developers, front-end and back-end developers, and solution design developers and QAs.
• Oversees every user story, reports defects, and thoroughly supervise regression testing, and makes sure every aspect of the solution design is executed as described in the BRD/FRD.
• Architecture Design
• Experience in modeling business processes by using techniques such as UML, E2E, Cross-Functional designs, etc.
• Defines and models systems integrations, including Azure cloud, APIs, Middleware, Microservices, Network, etc.
• Provides technology solutions cost-effective by driving system development and modifications, and by communicating a clear vision to business stakeholders.
• Project Management Skillset
• Prepares scope documents and timelines and drives the deliverables and project scope.
• Negotiate with business stakeholders the proposed timelines and deliverables.
• Manage technical teams by planning sprint ceremonies, and by prioritizing user stories for development.
• Requirements Management
• BRD & FRD Documentation
• EPIC/User Stories Writer
• UAT Test Case Preparation
• Prepares User Manuals
• Provides to Users
• Executive Summary Reports
• KPI and Metric Analysis
• Gap Analysis
• Root Cause Analysis
• Research & Analytical Analysis
• Visual Modeling-BPMN
• Relations Development
• Data Mining-Excel & PowerBI
• SharePoint Development
• Strategic Business Planning
• Strong SDLC Knowledge
• Scrum Process
• Agile and Waterfall Methodology
• Strong Communications
• Finance & Accounting Analysis
• Negotiations & Forecasting
• Order to Cash Process
• Record to Report Process

TECHNICAL SKILLS:

• MS Office Suite (Word, PowerPoint, Excel, Outlook, OneNote, PowerBI, SharePoint, Visio, Access)
• JIRA/Confluence
• MS Visio
• Wireframes
• Use Case Diagrams-UML
• Activity Diagram
• RTM Diagram
• Prototyping Tools
• Mockup Tools-Balsamiq
• SharePoint Design
• Mind Map Tools
• Databases
• Reporting Tools
• Data Flow Diagrams
• Salesforce
• Admin123
• Flowcast
• Groupcast
• Centricity
• Allscripts
• Asana & Clickup PM Platforms

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst/Application Dev Architect

Responsibilities:

• Requirement elicitation and documentation.
• Prepared and presented BRD, FRD, and Scope Documents to business stakeholders and technical teams.
• Modeled requirements through E2E diagrams and architecture diagrams.
• Provided digital mockups of the solution and modeled product design to business stakeholders.
• Software Development Management
• Created nearly 150 user stories in JIRA to drive the development of the new product.
• Currently drive the development effectively by managing the technical teams, including integration developers, front-end and back-end developers, and solution design developers and QAs.
• Supervise the development of every user story created, report defects, and thoroughly supervise regression testing.
• Application Development Skillset
• Develop and design forms in JotForm.
• Create meta-data tables for the integration of discrete data between Azure cloud and the in-house APIs.
• Provided system architecture design by diagramming the solutions and possible failure points of the design.
• Project Management/Scrum Master Skillset
• Manage daily standup meetings with technical teams to oversee the development progress.
• Manage weekly meetings with business stakeholders to provide updates on development.
• Schedule bi-weekly sprint ceremonies between technical teams and leadership.

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Elicitation and documentation of business and technical requirements for the solutions.
• Streamlining processes and procedures for business improvement.
• Supporting the finance and accounting departments during the onboarding processes of new acquisitions.
• Gathered requirements for technical solutions, prepare BRD for business executives and FRD for technical developers.
• Developed activity diagrams to document the current state of a process.
• Utilized Use Case Diagrams, Wireframes, and Prototyping tools to specify components and features usability.
• Supported the development team during the implementation process.
• UAT test case preparation of requirements.
• Developed user manuals and supporting documentation for UIX.
• Trained users prior to implementation.
• Elicited functional and non-functional requirements for new technology such as Zendesk ticketing system and Salesforce Cloud.
• Project managed Salesforce implementation by utilizing the Water-Fall methodology through an outside consultant.
• Provided test case preparation, prepared user manual and for users; launched Salesforce to more than 100 sales agents.
• Managed admin. access in Salesforce Cloud and developed new apps within for Insurance Sales Agents.
• Collaborates with Product Owner and Scrum Master developing User Stories in JIRA for our in-house CRMs.
• Contributed to the restructuring of the Finance/Accounting department by redefining functions specific to Revenue Cycle (Accounts Receivable) and Expenditures Cycle (Accounts Payables). LHH was able to identify $3millions in revenue not captured in the recorded transactions of the merchant accounts.
• Conducted Time & Motion Studies for the Operations depts.; the outcome of each study set new KPI standards and saved the company an approximate of $300,000 yearly in payroll.
• Project managed the outsourcing of the fulfillment function to an outside vendor; relocated 5 employees to other departments, returned all rented fulfillment equipment; saved the company up to $200k in expenses and payroll.
• Improved productivity up to 80% by designing, developing, and configuring a SharePoint Intranet Site.
• Reduced the overhead cost for technology by up to 50% yearly by negotiating equipment acquisition.
• Provided Finance and Accounting analysis through Record to Report and Order to Cash processes, including strategies to reconcile sales transactions against the merchant banks’ accounts, balance the Income Statement and the Balance Sheet.
• Identified deficiencies and streamline processes and procedures to reduce overhead expenses.
• Provided financial analysis, create KPI and Dashboards to track revenue stream and manage expenses.

Confidential, Irving, TX

Operational Business Analyst

Responsibilities:

• Worked as a bridge between stakeholders and the technical teams by writing User Stories in JIRA.
• Prepared FRD to specify functional and nonfunctional requirements for UIX.
• Developed activity diagrams to document the current state of a process.
• Utilized Use Case Diagrams, Wireframes, and Prototyping tools to specify components and features usability.
• Ensured that the requirements met the system standards and business rules.
• Worked with Business Analysts and stakeholders developing requirements (business, user and software requirements - functional and non-functional) and establishing traceability to the business vision.
• Contributed to the development of products to meet clients’ business needs from concept to implementation and partner with Operational Leadership to assess, estimate and articulate ROI.
• Collaborated in driving interdepartmental projects through research and fact-finding combined with an understanding of applicable business systems, and industry standards.
• Supported the business in solving complex operational issues through in-depth evaluation of business processes, systems, and industry standards and recommends solutions.
• Researched business needs, documented requirements, participated in determining the scope & objectives, and formulated processes to deliver on overall business strategies.
• Analyzed and evaluate business systems and user needs.
• Collaborated with other teams to determine project milestones, deliverables and success criteria.
• Participated in coaching and mentoring peers through the life of projects to achieve stated milestones and promised deliverables within the scope of the original request.
• Assisted in the creation and reporting of departmental KPI’s.