SUMMARY:

• Over 20 years as a Jr. Project Manager / Business Process Analyst / Project Assistant / Project Coordinator
• Experienced Project Manager - planning, coordinating, documenting, and supporting the projects.
• Experienced in project tracking, management, and giving presentations to management using MS PowerPoint.
• Identify opportunities for business process improvement and initiate efforts to make improvements.
• Excellent verbal communication skills and the ability to manage multiple tasks effectively.
• Write consistent, clear documentation that presents complex information simply and accurately.
• Effective organization, prioritization, and strong analytical skills, as well as problem-solving skills.
• Strong end user / stakeholder focus, commitment to excellence, results oriented, and attention to details.

PROFESSIONAL EXPERIENCE:

Confidential

Project Assistant / Project Coordinator

Responsibilities:

• Planned, coordinated, and documented the installation of product to meet client and company objectives.
• Managed project schedules and collaborated with different teams to ensure on-time and effective project delivery.
• Conducted weekly meeting to review the scope and objectives for upcoming product installations.
• Identify opportunities for business process improvement and initiate efforts to make improvements.
• Researched and processed customer orders / Support order tracking, invoicing and price quoting to customers.
• Tracked project expenses (invoices and purchase orders) against budget.
• Ensured projects are within scope, budget and on time.
• Created and managed risk and/or issues log and remediation plans.
• Liaison between suppliers, stakeholders, and Wittigs’ project team.
• Maintained progress reports throughout the life cycle of the project.
• Created and edited Excel spreadsheets using pivot tables, formulas, and graphs/charts.
• Generated and coordinated end user surveys to capture quality and usability feedback.

Confidential

Project Advisor / Project Coordinator

Responsibilities:

• Planned, coordinated, and documented the implementation of software to meet client and company objectives.
• Liaison between project stakeholders and the IT application development team.
• Negotiated product features with stakeholders and the development team to accelerated agile implementations.
• Created PowerPoint presentations to provide status reports for steering committee.
• Provided, and guidance in support of the new software application.
• Documented processes and procedures, test scripts, user manuals and material.
• Created / maintained risk and/or issues log and remediation plans.
• Generated and coordinated end user surveys to capture quality and usability feedback.
• Create and edit Excel spreadsheets using pivot tables, formulas, graphs/charts, and macros.

Confidential

Project Assistant / Project Analyst

Responsibilities:

• Worked with Project Managers to plan, coordinate, and document the implementation of software.
• Worked closely with project manager through full SDLC to ensure project in scope and on time.
• Elicited / gathered business requirements by conducting detailed interviews with business users.
• Documented processes and procedures, created user manuals and material.
• Presented progress / status reports to management throughout the duration of the project.
• Worked with team to support data conversions, data integrity / scrubbing, and data mapping processes.
• Coordinated User Acceptance Testing and documented results.
• Provided, and guidance in support of the new software application.
• Generated and coordinated end user surveys to capture quality and usability feedback.

Confidential

Software Instructor

Responsibilities:

• Provided quality computer to children and adults in the Riverside / San Bernardino area.
• Created material for classes (instructions and examples).
• Provided quality computer for usage, terminology, safety, and software.Developed and implemented sales activities to generate new business.
• Conducted marketing calls and visits to prospective businesses.
• Developed favorable relationships with businesses to generate new clients.

Confidential

Project Manager / Project Coordinator

Responsibilities:

• Planned, organized, and controlled the workflow for the desktop problem resolution process using the Remedy.
• Reviewed and assigned a variety of work requests to the desktop technician team ranging from simple to complex computer related, hardware and/or software issues.
• Ensured trouble tickets were assigned, worked to satisfactory completion, and resolved in a manner that was consistent with department goals for metrics reporting.
• Led all Remedy related activities, which included user and, cross-divisional reporting requirements, and working with other site Focals on common system components.
• Managed successful deployment / implementation of in-house, COTS and other software.
• Teamed with the functional departments to plan, organize, and control companywide software deployments.
• Set up test groups and test scripts to validate software configuration, data transfers, and documented results.
• Hosted bi-monthly meetings to business partners keeping them abreast of the strategic direction of Information Technology including planning meetings, hosting presenters of IT topics and related products.
• Chaired the Software Change Control Board and administered the Production Library Control System.
• Project change control requests; partnered with the functional and application development staff during production implementation.
• Ensured accuracy and integrity of production library files and provided configuration management audit trail.
• Provided technical maintenance and documentation for production libraries. This included technical writing in support of Technical Service processes and procedures, Programmers Guide, the corresponding Administrators Guide and creating Change Control forms along with their publication.