SUMMARY:

• Around 7 years of industry experience as a Business/Systems Analyst in Pharmaceutical and Healthcare industry with solid understanding of Business Requirements Gathering, Business Process Flow, Business Process Modeling and Business Analysis.
• Adept at creating and transforming business requirements into functional requirements and designing business models using UML diagrams.
• Full understanding of Unified Modeling Language (UML) and SDLC models like Rational Unified Process (RUP), Waterfall, Prototyping and Agile.
• Excellent facilitation skills in conducting JAD and JAR sessions.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, MS Excel, MS Access, MS Visio, technical assessment tools, MicroStrategy Data Warehouse Data Modeling and Design.
• Experience in URS (User Requirement Specifications), FRS (Functional Requirement Specifications) and DDS (Detail Design Specifications).
• Expertise in Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis (OOA/D).
• Good Understanding of GAMP 4 regulations to achieve validated and compliant automated systems.
• Familiar with FDA regulation like 21CFR part 11 and Diagnosis Codes for ICD.
• Extensive experience in Functional testing, Integration testing, Regression testing, GUI testing, Back - end testing, Browser Compatibility testing, Ad-hoc testing, Black Box Testing, White Box Testing, System Testing, Build Verification Testing, User Acceptance Testing.
• Extensive experience in gathering, managing and documenting business and functional requirements, communicating effectively with upper management, developers and QA engineers.

TECHNICAL SKILLS:

Methodologies: SDLC, RUP, UML, CMM, SIX SIGMA, JAD

Testing Tools: WinRunner, LoadRunner, Test Director and Quality Center

Change Management Tools: Rational Clear Quest, PVCS, Clear Case

Business Modeling Tools: Rational Rose, Microsoft Visio for UML and ER diagrams

Programming Language: C, C++, Visual Basic, JAVA, SQL, PL\SQL

Project Management: Microsoft Project, Microsoft Office

Applications: MS Office Suite, Lotus Notes

Web Technologies: HTML, XML, ASP, JavaScript

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Business / System Analyst

Responsibilities:

• Gathered user requirements and directed developers for practical deliverables.
• Worked with the full SDLC, elicit, analyze and define requirements.
• Conducted JAD sessions with the clients to identify the requirements. Analysed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).
• Provided clear and concise documentation regarding requirements management plans, Functional Requirements, supplemental Requirements, Test Plans and Test Cases. Involved in the creating the User Interface Specification Document and User Manual as per project specification with the help of development team.
• Collaborated with External Auditors and documented SOX compliance requirements.
• Reviewing all SDLC documents, protocols and SOP's to ensure they meet GxP and FDA regulations.
• Produced UML Activity diagrams with defined swim lanes using MS Visio as part of claims process analysis. Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Extensively used Visual Basic to create macros in order to make data migration testing more useful and compared results from the legacy databases to the new CRM database.
• Used SQL to test various reports and ETL load jobs in development, QA and production.
• Aided documentation of computer system validation lifecycle.
• Used Rational Unified Process (RUP) for streamlining the team’s development activities.
• Followed the UML based methods using Rational Rose to create: Use Cases, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams. Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
• Participated Testing and Evaluation of projects at established integration points to assess progress and identify key functionality issues. Participated in UAT and worked with Mercury Quality Center for bug and defect tracking.
• Assist the QA personnel in the creation of Test Cases using Rational Test Manager.
• Documented monthly status reports for enhancement and modification requests for the development team to assist them in efficient tracking and monitoring of open issues of the project.

Confidential, Parsippany, NJ

Business Analyst

Responsibilities:

• Met with users to generate and review business use cases. Extracted the Business Requirements from the end users keeping in mind their need for the application and prepared Business Requirement Documents (BRD) using Rational RequisitePro.
• Assessed the status of the organization to determine the scope of the validation process. Assisted in creating wireframes for web interface with the GUI design team. Created mock up diagrams using MS VISIO and provided the screenshots replicating the changes to the User Interface (UI) as per the requirements.
• Gathered requirements by using interviews, requirement workshops and brainstorming sessions.
• Reviewed the requirements for calibration, maintenance and cleaning developed as draft procedures and finally wrote Standard Operational Procedures (SOPs)
• Interfaced with Business Owners and departmental Quality Assurance organization to ensure dat all documents satisfied GxP and FDA requirements.
• Participated in process of preparing VMP (verification master plan) to describe clearly and concisely the company’s philosophy, expectation and approach to be followed.
• Documented all aspects of the computer system validation lifecycle, in accordance with FDA regulation which includes validation plan and protocol, Installation Qualification (IQ), Operational Qualification (OQ) and specification performance. Worked on data modelling and produced data mapping and data definition documentation
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
• Created and managed project templates, Use Case project templates, requirement types and trace-ability relationships in Requisite Pro. Tracked UAT issues/bugs and prepared reports.
• Created the Business Glossary dat defined the term used during the modeling
• Designed business models dat served to identify requirements and communicate information between teams. Used use case diagram during analysis to capture requirements.

Confidential

Business Analyst

Responsibilities:

• Performed Requirement Gathering & Analysis by actively soliciting, analysing and negotiating customer requirements and prepared the requirements specification document for the application using MS Word.
• Identified opportunities for business process improvement through various meetings with business users and developers and initiated efforts to make improvements.
• Developed the project plan with assistance from the management, and included provisions for project scope changes and issues and initiated efforts to make improvements.
• Created GUI specifications with Page flows, page business actions and screen mockups
• Created RUP activity diagrams and sequence diagrams to analyse the requirements and recommend solutions.
• Develop Logical and Physical data models dat capture current state/future state data elements and data flows using Erwin.
• Worked extensively with MS Excel and MS access. Extracted data from disparate sources by SAS/ACCESS.
• Prepared scenarios, Use Cases & UML State Diagram for scenarios using Rational Rose.
• Prepare presentation slides in MS Project, which was extensively used in different JAD sessions and to track progress.
• Experience in EDI automated first-pass claim adjudication, requiring thorough understanding of claim processing, both front and backend operations.
• Prepared and documented System Requirements and workflows for the Content Management Application tool.
• Assisted JAD sessions to identify the business flows and determine whether any current or proposed systems are impacted by the EDI X12 Transaction, Code set and Identifier aspects of HIPAA.
• Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims.
• Worked on EDI transactions: 270, 271, 834, 835, and 837 (P.me.D) to identify key data set elements for designated record set. Interacted with Claims, Payments and Enrollment hence analyzing and documenting related business processes.
• Participated in the bug review meetings, updated requirement document as per business user feedback and changes in the functionality of the application.
• Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure dat all requirements will be covered in scripts and tested properly.
• Organized meetings to discuss outstanding issues with QA and developers.
• Wrote test scripts for User Acceptance Testing (UAT).

Confidential

Business System Analyst

Responsibilities:

• Analyzed Legacy System modules and prepared an analytical report to define the areas of requirements pertaining to different modules.
• Used relational data tables to normalize large samples of master data to ensure its quality before conversion.
• Analyzed how different activities of a business line are operated in the legacy system of an “As Is” scenario.
• Involved in the various aspects of project management - from resource planning to work flow and timeline management and in the process involved in learning the various facets of application of the Theory of Constraints to project management.
• Developed and maintain information and documentation related to developing and modifying business processes and systems. Developed the Wire Frames, User Interfaces, AS-IS and TO-BE flows and the Use Cases to encapsulate the information with ease.
• Gathered requirements and helped design the GUI using IRise.
• Reviewed the data model and reporting requirements for Cognos Reports with the Data warehouse/ETL and Reporting team. Helped with data modeling and defining the conceptual and logical model of the data warehouse.
• Assist other project teams with data analysis, data mining and data profiling as needed. Meticulously assessed data from various sources and generated conceptual and logical database designs using ERwin data modeling tool.
• Participated in the JAD sessions with the SME’s, technical team to elicit and gather requirements.
• Drew UML diagrams (Activity Diagrams, Use Case Diagrams, Context Diagram)
• Drew System Process Flow diagrams by extensively using MS Visio.
• Designed workflows and allocated permissions within MS SharePoint. Coordinated various kinds of User Acceptance Testing (UAT) including regression testing, system testing, integration testing, functional testing, alpha & beta testing.
• Used MS Visio for Process modeling, Process mapping and System Process flow diagrams.
• Managing personnel allocation and SDLC process for systems projects enhancements
• Created Traceability among the different components of the requirements by using SDLC templates.
• Wrote system Test cases and Test scripts to test the functional requirements.
• Used Rational Test Manager to manage test cases and test scripts.