Engagement Manager & Project Manager Resume

SUMMARY:

I is a result oriented and a performance focused professional, tech savvy with a comprehensive experience in Workforce Managementtechnologies.
I successfully lead and managed projects and solution delivery teams to help our clients to create effective and efficient workforce operations.
I helped our customers to deliver real, sustainable business improvement through innovative use of technology, business process and behavioral change.
I became client s trusted advisor, elevating retention and loyalty.
I worked closely with strategic Fortune 500, worldwide customers in North America and EU.

PROFESSIONAL EXPERIENCE:

Confidential

Engagement Manager & Project Manager

Responsibilities:

Assist the sales team on RFPs and demos for new clients.
Built a resource allocation plan and assigned resources to the project.
Built project plans for the clients’ project.
Managed to build a productive and trusting relationship with the client after they has signed a contract.
Created a positive experience for the clients and managed the clients’ expectations.
Handled all client issues and escalations.
Ensured the delivery of client projects on budget and on time while maintaining the company's profit margins.
Ensured the SOW is carried out correctly.
Provided weekly reports on the projects progress and state, managing and communicating deliverables, risks, project timeline, ROI, and issues.
Counseled and trained consultants and internal personnel on technical and professional issues, provided leadership and technical expertise on how to design and deliver an efficient, reliable, maintainable and cost - effective solution.

Senior Solution Architect

Confidential

Responsibilities:

Successfully managed teams and lead major key projects from initial stages workshops, solution specifications, implementation provisioning up to project Go-Live and support.
Worked on building business process designs and management of the implementation of complex business solutions for a diverse range of clients in multiple verticals, mainly utilities and telecom
Engaged in both pre & post sales activities such as leading technical and business discussions, eliciting high-level requirements, assessing implementation timeline and budget, and preparing statements of work
Expertise in building strategic relationships within the customer’s organization and to promote successful delivery aligned to the business needs, dat elevate retention and loyalty.
Focused on understanding the customer’s objectives to enable customers to realize the value of Confidential / IFS products
Successfully lead and motivated, onshore and offshore, cross culture teams, to reach goals, perform well in an intensive environment, meeting targets & challenging deadlines.
Knowledgeable in Waterfall and Agile methodologies

Confidential

Solution Architect

Responsibilities:

Lead the solution delivery team to develop best of breed integrated scheduling solutions.
Played an exciting, customer interfacing role dat couples technical and customer relationship skills to successfully implement the company's product offerings.
I was Responsible for solution conceptualization, design, implementation, maintenance, and interaction with other organizations during the project life cycle.
Provided technical assistance and supervision to other project team members.
Designed the integration of the company's suite of products with various systems such as customer interaction systems.
Worked with customers to translate customer business requirements into a working solution using the company's suite of products.

Senior Technical Consultant

Confidential

Responsibilities:

Worked within defined project teams to perform technical implementation and necessary application configuration and development outlined during customer requirements meetings.
Worked with the Solution Architect to translate the customer requirements into a working solution.
Assisted the customers to fine-tune the application functionality and the service optimization algorithms, to meet the customer’s business objectives.
Provided on-site support to customer during the testing and go-live phases to ensure a successful deployment.
Designed and executed scalability tests on company products.
Designed and developed test scripts, using C# and VB.Net.
Designed and developed standalone test tools and utilities, using C# and VB.Net

Project Manager / Developer

Confidential

Responsibilities:

I was responsible for the successful implementation of the company's ITS products.Wrote the requirements specification document and provided implementations support.
Developed customer requirements in C++, OPL and Python.
Designed an E-learning product.Wrote in C# client - server applications, using OOP, Multi-threaded programming and Interops.
Tested HR, PM and MM modules of SAP. Participated in DRs and analyzed technical specifications. Wrote STP and STD of the testing.