PROJECT MANAGER Resume

PROFESSIONAL SUMMARY:

me am an Experienced Manager wif over 30 years in the telecommunications industry, including 20 years in management which included up to 70 technicians, supervisors and office staff. me am highly organized, detailed oriented and a problem solver wif a solid track record of dedication and high quality work.

PROFESSIONAL EXPERIENCE:

Confidential

PROJECT MANAGER

Responsibilities:

Recruited, trained and motivated supervisors and technicians to meet and exceed company standards
Managed complex customer issues to reach an agreeable resolution to both parties
Grew Project while remaining wifin budget constraints
Completed all duties pertaining to company merger and relocation.
Maintained fleet of trucks, from insurance and registration to all repairs and relocating around the country.
Chairman for Personal Safety Committee for the Connecticut Systems. Compose and distribute meeting notes.
Designed and Implemented the Circle of Safety Program, which is now used throughout the Country.
Conducted Weekly Safety Meetings wif all employees to keep them informed of all updated safety rules/issues. Implemented Quarterly Contests for Technicians on Safety Awareness to cut down on workplace incidents.
Strong interpersonal skills.
Directed startup of new projects in other states to a successful completion
Helped coordinate for hiring and firing of employees for Project
Composed Yearly Performance Reviews
Wrote up incident/accident reports
Recognized for Profiles in Leadership throughout the Country.

Confidential

PROJECT MANAGER

Responsibilities:

Completed the first Start Up of a Connecticut office for the New Jersey based company.
Managed 10 Technicians doing disconnection of services and cable box pickups.
Communicated wif Confidential Corporate liaison to generate new business for RCH Connecticut.
Completed daily invoicing of work to RCH Corporate Office for payment by Confidential .

Confidential

SUPERVISOR TO PROJECT MANAGER

Responsibilities:

Managed 30+ Employees, including line and service technicians, supervisors and office staff.
Supervised the audit department which was responsible for customer accounts.
Recruited and hired new employees in accordance wif company policy.
Oversaw all building maintenance including the warehouse.

Confidential

Field Supervisor

Responsibilities:

Supervised first digital launch in the United States; trained and supported technicians on new service.
Supervised all field personnel; hiring, termination, coaching.

Trained and mentored technicians for advanced positions, me.e., lead tech, supervisor.
Assisted Technical Manager wif all of field personnel.
Completed follow-up’s of all customer contacts to ensure customer satisfaction.
Customer problem resolutions of complaints of both service and employee related issues.
Conducted weekly meetings wif all technicians.
Maintained quality control through preventative maintenance of products and related equipment.
Truck and tool inspections, service and systems of employees and contractors.
Inspections completed of quality installations, service and systems of employees and contractors.
Ensured timely completion of all orders for installation or service and proper customer notification of any delay.