Business Analyst | Project Development Resume - Hire IT People

SUMMARY:

Highly motivated, goal - oriented, and performance-focused professional, offering wide-ranging experience in business administration, project management, and program administration within the healthcare industry. Equipped with a strong background in administrative support, data analysis and gathering, human resources functions, and stakeholder management.
Able to discuss medical terminologies, pharmaceutics, and insurance providers including Medicare, Medicaid, and private third parties to address patients’ and providers’ queries and formulate better decisions. Adept at developing plans to boost and maintain the highest quality and efficiency of healthcare and patient delivery. Skilled at establishing and meeting business goals through strong communication and leadership, decision-making, and critical thinking abilities.
Worked closely with medical offices, established an effective environment to achieve business goals, and coordinated with the pharmacy manager in attaining business goals involving profit margin, budgeting, staffing hours, and customer satisfaction index (CSI)
Fulfilled wide-ranging tasks which included forecasting product demands, administering inventory control, handling office budget, managing collections, and overseeing accounts receivable
Strictly adhered to the budget parameters in managing supply purchases, equipment upgrades, and operations expenses
Maintained active communication with patients to provide consulting services and deliver excellent customer satisfaction
Conducted reviews and analysis of the efficiency of existing systems, while driving system performance improvement through the development of effective strategies
Offered to medical professionals and nurses to promote Meds-to-Beds program
Formulated recommendations on process improvement for the administration to meds-to beds prescription concierge program
Took charge of identifying project outcomes by collecting and analyzing data
Partnered with various teams in developing and designing new projects and improving existing work patterns
Held accountability in performing user acceptance testing (UAT) for various projects, implementations, system fixes, and enhancements
Played a key role in decreasing readmission rates by 12.5%, increasing hospital consumer assessment of healthcare providers and systems (HCAPHS) score by 50% of the, and boosting program utilization by 80% for Newark Beth Israel Medical Center
Made major contributions in increasing sales by 23% in 2016, while attaining patient satisfaction rating above 9 in Wal-Mart pharmacy, thus obtaining Best Pharmacy in the region for 2017
Facilitated the hiring and of dentists, dental assistants, and front desk staff, thereby consistently meeting productivity and quality standards
Established and expanded a successful dental practice by delivering affordable quality care and recruiting a second dentist after two years

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Business Analyst | Project Development Resume

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