IT Technician Resume

SUMMARY:

Innovative Business Analyst knowledgeable in teh improvement and sustainability of internal processes. Skilled at utilizing analytical methodologies to identify workflow gaps, ensuring overall growth and optimization. Experienced in SQL, Unix, Python, HTML, CSS, Excel, Access, Java, Cisco, & Github.

PROFESSIONAL EXPERIENCE:

Confidential

IT Technician

Responsibilities:

Perform various IT tasks to allow teh plant to continue to run smoothly.
Work with printers, Cisco switches and routers, re - image computers, and push new software’s to machines when needed.

Confidential

Business Analyst

Responsibilities:

Worked on a HVAC project to create a portal for customers to register their HVAC products for different warranties
Met with product owners to complete various user stories in order to make deadlines each week for teh portal
Worked in an Agile environment, performing in daily stand ups to review teh work from teh day before, teh current day and review any outstanding issues.

Confidential

Business Analyst

Responsibilities:

Utilized methods such as Waterfall, RACI matrices, SQL, Python, Unix commands, and others in order to provide in-depth analysis of business ecosystems and reverse engineering projects
Automated test frameworks by users to ensure dat user intent is effectively captured
Translated technical information, such as project requirements and data analysis, into non-technical terms to allow full-comprehension for key stakeholders and end-users
Enhanced client-satisfaction skills by understanding stakeholder requirements by applying Scrum methodologies, such as product backlog, sprint planning, and review
Configured One Bennett Place floorplans by using Python and HTML for interested parties to gain a conceptual view of various units and amenities
Integrated Wi-Fi routers in 60-floor luxury living development and completed teh system set-up for employees
Consulted with Related developments by working with architects to discuss budgets, Wi-Fi details, and teh preferred hardware/software needed
Maintained teh established technology systems by identifying root causes of issues and providing solutions in a timely fashion