SUMMARY:

• Trained & Certified Agile professional with strong Team Management and Team Building skills.
• Excellent communication skills with teh ability to Plan and Conduct Discovery Phase workshops with all levels of teh organization verbally and in writing.
• Good learning ability to quickly understand teh Product functionalities and relate to teh required business needs.
• Good Functional & Technical noledge of Salesforce Sales/Service Cloud with 8+ years of working experience in teh technology.
• Proven ability to provide customized reporting and recommendations to support business decisions.
• Experience working with both business and technical teams, coordinating solution design, development/configuration, and deployment across multi - dimensional teams.
• Worked independently to gather Business Requirements, Defining User Stories, Acceptance Criteria, Personas, Process flows, and User guides.
• Proven ability to write test scenarios, develop test scripts, and execute end to end testing and user acceptance testing.
• Experienced in diverse domains such as Finance, Insurance, Communication, and Chemicals.
• Proficient with Agile Lifecycle Management tool (Jira) as well as with presentation tools (Word, Excel, PowerPoint).

TECHNICAL SKILLS:

CRM Packages: Salesforce.com Sales/Service Cloud, Gainsight

Database: Oracle, PL SQL

Programming Languages: Force.com Apex, Visual Force

SDLC Methodologies: Agile, Scrum, Waterfall

Tools: JIRA, Excel, Word, PowerPoint, Visio, ServiceNow, MS Office

WORK EXPERIENCE:

Confidential

Product Owner

Responsibilities:

• Working as a ‘Product Owner’ my primary responsibility is to gather Business Requirements on teh Project Intakes and understand teh feasibility and LOE needed to complete teh request.
• Discuss teh approach of solution with Development Lead and break teh requirements in workable size user stories to be developed.
• Explaining teh User Stories to teh Development & testing team during grooming sessions and clarify any doubts.
• Reviewing Test Cases for teh testing team and performing Sanity testing during Release cycles.
• Gathered requirements for multiple Product’s like Outreach, Invoca, SIC Project and other Product upgrades like Dupe blocker, Lean data and various other tasks and got them released successfully.
• Facilitated demo sessions at each release and got business sign-off on teh work performed.

Confidential

Product Manager

Responsibilities:

• Played combined role of Product Manager/Scrum Master with two different high profile Salesforce scrum teams located in Spain/U.S and got teh work delivered on time TEMPeffectively.
• Managing Product Backlog and Facilitated Scrum framework - Sprint Planning, Backlog grooming, Sprint Reviews/Retrospectives and Daily scrums.
• Assessed each team member’s responsibility and delegated tasks to balance team workload.
• Coordinated between Business, Scrum team & Architects to gather and analyze Stakeholder needs to better handle Customer success relationship with vendors.
• Created and accessed KPI’s to maximize team efficiency.
• Facilitated sessions for both Scrum Team and Business Team through third party vendors to has a better understanding of teh new feature release for Gainsight Product.
• Functionally demonstrated key Features of Salesforce Customer Success Product “Gainsight” to cross-functional teams.
• Co-ordinated with PO’s, Developers & Architects to reorganize Guidewire’s Content Management framework to provide one-stop Platform to access Documents based on Salesforce Account Partner Type/Status/Tier/.

Confidential

Product Manager/Scrum Master

Responsibilities:

• Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
• Engage with stakeholders to accurately report progress, risks, successes, and failures.
• Evaluated teh business process to provide them teh optimized solutions for teh problems at hand.
• Coordinated with Toyota Repossession team to analyze their problems of Customers vehicle loan payment and implemented teh process to automate Repossession and Case creation of such customers.
• Coordinated with Complaints team to automize teh Customer Complaints process from a different third-party tool and to bring in all teh data to Salesforce Platform such dat it gives a good view to teh business stakeholders of teh Customer needs.
• Coordinated with teh Toyota Financial Team to upgrade teh Loan Extension/Deferrals process for teh Customers in order to bring more flexibility and better ease of use to apply for teh Loans.
• Creating a detailed business analysis, outlining problems, opportunities and solutions for teh business.
• Presented demos to business and stakeholders to give them teh insight of teh working functionality of new & upcoming implementations.

Confidential

Scrum Master & Business Analyst

Responsibilities:

• Worked with teh Scrum Team and teh Product Owner to negotiate teh minimum viable product for delivery.
• Worked with key stakeholders to gather and discuss initiatives and requirements.
• Gathering and interpreting high-level business needs and translating them into detail requirements dat provide business value.
• Evaluated teh business process to provide them teh optimized solutions for teh problems at hand.
• Coordinating with teh off-shore team to provide them teh proper understanding of teh requirements and get them completed on time.
• Coordinating with teh Solution Architects and development team to reach upon an agreed design approach.
• Individually tested teh functionality to check teh business requirement completion.
• I has provided business/stakeholder demos to confirm teh User story deliverability readiness.
• Conducted Code scans and ensured approvals from teh InfoSec team.
• Documented Technical Design Documents and AMS KT documents.

Confidential

Salesforce Developer/QA/Administrator

Responsibilities:

• I started my career here as a Salesforce Admin with Dupont client and then did development for DirecTV & Motorola Solutions which gave me good understanding of teh working functionality on Salesforce platform.
• Requirements gathering and analysis for teh new requirements to be developed.
• Performing Impact analysis for teh various Salesforce Components.
• Modification/Creating new Objects, fields, Validation rules, workflow rules, sharing settings, groups and permission sets as per teh business requirements.
• Modification of Apex Classes and Visual force pages.
• Preparing plan for data migration and performing teh same.
• Preparing Design Documents and other related documents.
• Perform Root Cause and Corrective Analysis (RCCA)