PROFESSIONAL SUMMARY:

• As a Business Analyst having over 9 Years of experience in Business Analysis and Business Requirements Gathering, Business Process Flow and Business Process Modelling, Business Requirement elicitation techniques, Communication with SME's and Stakeholders, Data Warehousing, Testing various methodologies and Technical Documentation, Data and Quality Assurance skills.
• Strong experience on Guidewire suite (PolicyCenter, BillingCenter and ClaimCenter), Property and Casualty, Personal (Auto, Dwelling, Homeowner), Commercial (Commercial Auto, Workers Compensation, General Liability, Business Owners Policy (BOP), Commercial Package Policy (CPP).
• Experienced in Web Technologies and client/server architecture, providing a well - balanced understanding of business relationships, business requirements, worked for functional and technical solutions and helped teh team at all levels until final product release.
• Vast experience working in Agile, Waterfall, RUP methodologies. Primarily in Agile methodology. Handling Scrum team offshore and onsite.
• Experience in Reporting and Addressing various Insurance industry issues as they arise and teh point person for teh development and adoption of teh ACORD xml standards.
• Through understanding of ISO rules for homeowner and auto insurance and conversion of teh same into Business Requirements.
• Experienced in analyzing requirements, developing designs, implementing and testing software/web applications using WebLogic, JavaScript, HTML, and SQL.
• Hands on experience in developing and deploying Web applications using Java and JavaScript technologies.
• Experience in Providing complete Assumed and ceded Reinsurance processing of pro-rata and excess of loss.
• In-depth knowledge of USA Property & Casualty Insurance Market, Reinsurance market, Large Account Risk Pricing Tools, Business reporting (both Facultative and Treaty), Ceded - Assumed, Retro Business, Reinsurance Accounting, CAT Bonds, ART (Alternative Risk Transfer) Tools.
• Knowledge in teh Underwriting, Policy Administration, PolicyCenter, ClaimCenter, BillingCenter, Data Warehouse, Rating, Reinsurance and claims process.
• Knowledge on Scripting and coding logic related to teh business requirements and needs in teh Thunderhead/Smart Communications client.
• Excellent knowledge of industry standard methodologies like Software Development Life Cycle (SDLC), Project Life Cycle, Rational Unified Process (RUP) and Capability Maturity Models (CMM).
• Experienced with Guidewire software including PolicyCenter, Claims Administration, BillingCenter.
• Proficient in Gathering requirements through workshops and interviews with SMEs.
• Vast Insurance business knowledge with project experience in various LOB's such as Personal (Auto, Dwelling, Homeowner) and Commercial (Commercial Auto, Workers Compensation, Commercial Property, General Liability, Business Owners Policy (BOP), Commercial Package Policy (CPP).
• Knowledge in teh ETL (Extract, Transform and Load) of data into a data warehouse/date mart tools like Business Objects Modules (Reporter, Supervisor, Designer, and Web Intelligence).
• Experienced in developing Software Requirements for Insurance Documents.
• Expertise in UML business modeling tools and Object data modules.
• Experienced in working with Auto, Commercial P&C rating system, Claim. Applied umbrella activities like risk analysis, tracking and control, and conducted technical reviews throughout teh project.
• Working experience with teh Quality Assurance Analyst and support teh test planning.
• Familiar with SSIS/SSAS/SSRS. And also, knowledge on test cases/scenario preparation.
• Working experience in T-SQL, DTS, SSIS/SSRS, Data Cleansing, Data Scrubbing and Data Migration.
• Extensive exposure to ETL tools like SQL Server Integration Services SSIS, DTS and Data Stage.
• Knowledge on SSIS packages for data transformation from legacy claims processing systems and built Cubes from fact/dimension tables OLAP.
• Knowledge in reporting, defect triaging, test execution and issue resolution.
• Experience in producing documents like Business Requirements Documents (BRD), Functional Requirement Specifications (FRS), Software Requirement Specifications (SRS), Creating Request for Proposals (RFP).
• Proficient in overall Defect Management/Problem solving including tracking bugs and reporting using JIRA.
• Experienced on manual testing and automated testing using different tools like Selenium (IDE, WebDriver, and GRID), Quality Center/ALM, and JIRA.
• Expertise in documenting defects with high level of detail, accuracy, and informative recreation steps using HP ALM, and JIRA.
• Proficient in using agile and waterfall methodologies, performed roles of scrum master following sprint sessions and used JIRA extensively to write concise user stories and precise acceptance criteria which is used by developers and testers as a key input for development.
• Skilled in writing SQL queries with understanding of Relational Database Management System (RDMS) and Business Intelligence (Tableau).
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Extensive knowledge on relational databases and SQL.
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
• Proficient with Microsoft tools to draw diagrams and workflows.
• Strong organizational, communication, leadership, planning and vendor management skills.

PROFESSIONAL EXPERIENCE:

Sr. Business Analyst

Confidential

Responsibilities:

• Interviewed Business users for eliciting requirements using JAD sessions, Interviewing, Focus Groups and analyzed teh feasibility of teh requirements.
• Created Requirement Traceability Matrix (RTM) to keep track of teh requirements. Also interacted with teh Subject Matter Experts (SME) for better understanding of teh process.
• Prepared Business Requirement Document (BRD), Functional Requirement Document (FRD) and System Requirement Specifications (SRS) by gathering requirements through detailed discussions with Business Users and Subject Matter Experts (SMEs).
• Conducted User Story Writing Sessions to decompose BRD into User Stories and determine Acceptance Criteria for Potentially Shippable Product Increment.
• Involved in Guidewire PolicyCenter Implementation and integration of PolicyCenter with legacy systems, document output management systems.
• Exposure to ACORD Property and Casualty Standards and ISO (Insurance Services Office) tools and conventions.
• Written scripts using JavaScript and custom Accela functions.
• Form teh requirements and using technologies such as JavaScript, XML, LDAP, AML language (like XML), and TIBCO configure and provide custom enhancements to teh client.
• Lead analyst for bureau and state reporting specifications and standards; Responsible for ISO specifications.
• Accomplished professional with diverse business analysis, quality assurance, financial reporting, insurance and Reinsurance experience in search of next challenge.
• Worked on Commercial lines P&C Insurance including both policy and claims processing and Reinsurance.
• Managed teh implementation of Image Right (a paperless solution) for teh Reinsurance Claims Division -- oversaw and planned teh "Go Live" process .
• Analyzed and documented Reinsurance Claims, Billing Collections, and accounting modules of teh application.
• Map actuarial concepts (annuities valuation, reserving, Reinsurance) to data model structures: identification of existing, or creation of new business terms their descriptions and sourcing
• Documented teh current state Reinsurance business process flows for Facultative and Treaty Reinsurance business lines. dis involved understanding of their Proportional and Non-proportional Reinsurance Contracting for Treaty Reinsurance business.
• Analyzed Workers Compensation ISO circulars and wrote requirements.
• Managing Workers Compensation, Property/Casualty policy and determining compensability. Develop and managing Policy resolution.
• Weekly team meetings with Business Analysts, Project Manager and Tech Team to come up suggestions, strategy and procedures for teh Thunderhead client dat best fit teh company needs.
• Reviewing Analysis Design documents and Thunderhead Projects before Release.
• Insurance documents developed in Smart Communications and are integrated with Guidewire Policy, Claim and Billing center for generating documents.
• Involved in delivering fully automated SSIS data integration and ETL processes in SQL Server 2005.
• Functional Requirement Document (FRD), and Use Case Specifications.
• Gathered requirements and prepared business requirement documents (BRD).
• Created Screens on Guidewire PolicyCenter and BillingCenter for Personal lines business Defined teh page layouts, reports templates and dashboard layouts for reservation monitoring and for gathering usage statistics.
• Performed data integration and data mapping and data extraction management along with data cleansing while migrating data from legacy system to Guidewire PolicyCenter with Guidewire Data Hub.
• Used JIRA to load Test Plan, Test Scenarios and Test Scripts for both Manual and Automation testing.
• Responsible for defect management includes, defect logging, defect tracking, defect triaging and defect closure using JIRA.
• Customized SQL reports and queries for management decision-making and operational management.
• As a part of scrum team, in an agile methodology with sprint cycles, daily stand ups and story implementation. large cross functional project and support teams.
• Served as a point of contact for teh client’s stakeholders and provided customer support in addition to team building with on and offshore agile teams.
• Created acceptance criteria for functional and technical user stories in JIRA.
• Identified use cases from functional requirements, wrote use case specifications, and created AS-IS and TO-BE business process workflows (activity diagrams).
• Used QualityCenter and Bugzilla to report teh bugs found during testing and to document teh Test Scripts.

Business Analyst

Confidential - Richmond, VA

Responsibilities:

• Provide data workflow, including legacy system profiling, mapping of data, documentation of business rule validations, and reconciliation of historical Policy data for an enterprise integration of Guidewire PolicyCenter.
• Managing workers compensation policy and determining compensability. Develop and managing Policy resolution.
• Expertly performed Gap Analysis to identify teh deficiencies of teh current system and to identify teh requirements for teh proposed system for Treaty and Facultative Reinsurance.
• Involved in teh development of presentation layer and GUI framework using EXTJS and HTML. C
• Client-Side validations were done using JavaScript.
• Implemented JavaScript and Swing based functionality in front end designing and rich user interface.
• Involved in Scripting and coding logic related to teh business requirements and needs in teh Thunderhead/Smart Communications client.
• Integrated ClaimCenter documents management system with Thunderhead and Captiva software for easy access of documents.
• Designing and Creating Business Objects, Layouts, Style sets, DDVs, etc. within teh Thunderhead client.
• Involved in physical imports and updates of production data using application tools such as SSIS packages and SQL.
• Generating monthly reports and graphs using Tableau to identify budget trends and ensure dat teh unit is meeting teh monthly constraints and goals.
• Design and review of various documents including teh Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design.
• Expertly performed Gap Analysis to identify teh deficiencies of teh current system and to identify teh requirements for teh proposed system for Treaty and Facultative Reinsurance.
• Created test plans and test cases for implementation testing of Guidewire PolicyCenter3. insurance program opportunities for Reinsurance partners.
• Responsible for managing communication and expectations of system vendor, teh former parent company IT and business departments, and Allied Worlds various business units (underwriting, claims, Reinsurance, actuary, accounting, and IT).
• Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.
• Involved in database management, performance measurement and performance tuning for new databases and existing databases by using SQL Profiler, SQL Analyzer, and SQL Enterprise Manager.
• Extensive experience in eliciting business requirements by utilizing methods like GAP analysis, and Joint Application Design JAD sessions.
• Used JIRA to manage teh requirements, test scripts and defects.
• Translated high level requirements into functional and technical user stories in JIRA.
• Performed Gap Analysis to check teh compatibility of teh existing system infrastructure, features and functionality with teh new business design using teh "As Is" and "To Be" methodology.
• Created test plans and test cases for implementation testing of Guidewire PolicyCenter insurance program opportunities for reinsurance partners.
• Created Business Context Diagrams, Business Process Diagrams, Activity Diagrams, Sequence Diagrams using UML methodology.
• Created Use Cases, Workflows, and Screen Shots for teh Application.
• Responsible for gathering requirement for Data Warehouse for Umbrella insurance reports module.
• Researched and processed complicated excess reinsurance policy.
• Prepare graphical depictions of use cases (activity diagrams, system context diagrams, sequence diagrams, use case diagrams, wire frames/mockup screens, etc.).

Business Analyst

Confidential - Amelia, OH

Responsibilities:

• Working as a Guidewire Business Analyst for teh Advance Project in teh Personal Lines PolicyCenter 8, which is a web-based policy administration system used for quoting and applications for all personal lines products.
• Conducting meetings on Thunderhead and Business Knowledge for new team members.
• Quality assurance testing to review practical and non-practical process within teh Thunderhead Client.
• Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose.
• Utilize teh guidelines and artifacts of teh Agile Methodology to develop a detailed implementation process First Best UMS PolicyCenter Integration during different iterations and phases in Software Development Life Cycle (SDLC).
• Involved in developing and maintaining strong relationships with surety underwriters and oversee a book of contract and commercial Surety business within defined territory to capture business requirements.
• Analyzed ISO rules and rating for Commercial Auto and General Liability.
• Provide direction for developers within teh Personal Lines Property and Casualty rating, rules, and coverage form by creating specific algorithm logic based on a specific line of business rules.
• Marketed and sold Personal Auto, home, umbrella, and related property and casualty insurance coverage.
• Responsible for end-to-end requirements gathering, documentation, coordinating with stakeholders, and testing.
• Documenting business rules updates in policy, assumed, retro and accounting modules of Reinsurance system.
• Performed Gap Analysis to identify teh deficiencies of teh current system and to identify teh requirements for teh proposed system for Treaty and Facultative Reinsurance.
• Worked on Commercial Lines P&C Insurance including both policy and claim processing and Reinsurance.
• Created technical impact documents, data mapping documents and defines ACORD mappings for various interfaces based on knowledge of business needs and working closely with senior department managers and key department members with limited supervision.
• Performed Integration testing, System testing, Regression testing and Performance testing of ClaimCenter 8 and Payment manager in Guidewire application based on teh business requirements.
• Collaborated closely with Rating team in identifying rating gaps versus UW guidelines.
• Used JIRA to house all test documentation and report/track all issues and defects.
• Tracked defects and prioritized bugs using JIRA. Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
• Interacting closely with functional teams and end users on critical issues
• Created use case scenarios and documented workflow and business process using Rational Rose
• Involved in project management using MS Project.
• Assigned tasks among development team, monitored and tracked progress of project following Agile methodology.
• In addition, we also provide comprehensive solutions for our P&C commercial lines customers through our Insurity unit.
• Communicate with Customer Service on ACORD Forms design and other technical problems.
• Design and develop teh data load process using XML Style sheets and ACORD.

Business Analyst

Confidential - Raleigh, NC

Responsibilities:

• Working with integration requirement with Docs and Forms, Policy, Rating, Customer Data Hub, Risk Report, Portfolio management, Policy Service, Analytical systems and defining rules and requirements for online Sales portal.
• Negotiating payments with workers compensation and commercial insurance accounts.
• Serve as Property & Casualty Insurance SME, reporting to teh President, addressing various Insurance industry issues as they arise and teh point person for teh development and adoption of teh ACORD xml standards.
• Reported on Statistical and financial reporting piece of teh project ISO and WC reporting.
• Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker's Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Wrote BRD, FRD, use cases, test scenarios, test cases for testing teh functional and non-functional aspects of both ETL jobs and Reporting jobs.
• Created BRD, SRS, FRS and miscellaneous documentation for internal and external clients.
• Designed process flowcharts for BRD.
• Created reports from data modules using Business Objects / Crystal Reports based upon business requirements.
• Experience in producing documents like Business Requirements Documents (BRD), Functional Requirement
• Specifications (FRS), Software Requirement Specifications (SRS), Creating Request for Proposals (RFP).
• Worked in Agile environment allowing teams to deliver project piece-by-piece and make rapid adjustments as needed. Good understanding working in Agile and bringing projects to completion.
• Establish documentation for agile methodology for implementation with a very water-fall-centric development team.
• Used MS Visio to carry out teh Business Use Case Modeling and Business Object Modeling effort to develop teh business architecture for rapid and controlled application development.
• Talked to teh end users to create teh process requirements and to properly explain teh flow of future data modules to teh design and development team.
• Exposure to ACORD Property and Casualty Standards and ISO (Insurance Services Office) tools and conventions.
• Involved with teh technical team in understanding teh XML file format required for Split loss process and Policy process.
• Involved in UAT testing of various standard and customized reports of tableau.
• Successfully loaded data from an EXCEL, Access, Flat files into SQL Server database.
• Use of SQL queries to analyze teh requirements and for testing teh files and reports.
• Created use case scenarios and documented workflow and business process using Rational Rose
• Involved in project management using MS Project.
• Assigned tasks among development team, monitored and tracked progress of project following Agile methodology.
• Documented requirements associated change requests with requirements and connected requirements with Use cases.
• Wrote test cases and test scripts for teh User Acceptance Testing.

Business Analyst

Confidential - Westfield Center, OH

Responsibilities:

• Gathering requirements for a data collection and reporting system
• Involved in different Testing phases.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Performing application support monitoring system interfaces, generating reports, researching data issues, documenting support requests
• Performing business process support reviewing user questions, making data updates, providing one-on-one user, identifying process improvements
• Provided good customer service to teh patients by proving answers to their question in a timely and courteous manner.
• As a part of scrum team, in an agile methodology with sprint cycles, daily stand ups and story implementation. large cross functional project and support teams.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Coordinated with teh project team and testing team to revise project artifacts (use-cases website specifications, test scripts, and web content analysis) to reflect requirement changes.
• Involved in verification and validation of all issues returned from developers and involved in regression testing on new builds.

Business Analyst

Confidential - Tallahassee, FL

Responsibilities:

• Obtained knowledge in performing Gap Analysis to check teh compatibility of teh existing system infrastructure with teh new business requirements.
• Involved with teh team on teh implementation of SDLC which included requirements, specifications, design, analysis and testing utilizing RUP methodology.
• Involved with teh team following a structured approach to organize requirements into logical groupings of essential Business processes, business rules, information needs and insured those critical requirements are not missed.
• Obtained knowledge in teh development & documentation of Software Requirements Specification (SRS) and using Rational Rose.
• Obtained knowledge in normalizing teh data by reducing teh redundancy and eliminated inefficient storage and ensuring dat data systems operate at a high level of performance, including integrity, reliability and availability.
• Obtained knowledge in preparing Business Process Models dat includes modeling of all teh activities of business from conceptual to procedural level.
• Has been part of teh team analyzing and testing teh user interface and constantly redesigning teh system to increase its user friendliness for teh clients.