PROFESSIONAL SUMMARY:

• Solutions - driven business analyst with experience leading cross-functional teams in teh development, documentation and delivery of process innovations driving teh attainment of business goals. Teh presence of experience and a Google as a Project/Account Manager plays an important role in communication with internal and external client, understanding and fulfilling teh financial goals dat teh company sets.

TECHNICAL SKILLS:

Business Analyst: Requirements Gathering & Analysis, User Acceptance Testing (UAT), Project Management

Methodologies: Waterfall, Kanban, SCRUM, Agile

Technical Tools: Jira, MS Office, Slack, Teams, SQL, Google Aps, Postman, Compliance, Selenium, Python Behave, Java

Soft Skills: Relationship building, self-managing, thick skin, working out ambiguities, problem solving, critical thinking

PROFESSIONAL EXPERIENCE:

Confidential, NC

Business Analyst

Responsibilities:

• Worked on US government projects
• Responded to customers’ requests
• Clarified and updated teh customer’s functional requirements to ensure they are sufficient for design or development to commence
• Analyzed existing workflows and processes, created process maps and isolated areas of potential improvement
• Developed solution designs and documented desired outcome of teh system enhancement/development
• Liaised with developers and testers to estimate teh size of project to determine teh level of up-front design required
• Liaised with Project Managers to confirm estimates
• Supported Development, System Testing and User Acceptance Testing (UAT) to ensure teh enhancement/development meets teh solution design
• Worked as a crucial component of a project team responsible for enhancing existing systems or developing new systems.

Confidential, NC

Project Manager/Business Analyst

Responsibilities:

• Worked on healthcare technology project i-Diagnostics
• Helped plan initiatives, resolved issues, directs appropriate actions to accomplish governance tasks
• Prepared for and complete teh forecasting, planning, and reporting process
• Provided support for Forecast and Plan activities, with an emphasis on accuracy and consistency with management's expectations
• Involved occasionally in performing data analysis
• Interfaced with senior management to provide and obtain information and to build consensus regarding project direction
• Performed a variety of business issues surrounding each project and successfully negotiate success
• Conducted and updated business documents

Confidential

Business Analyst

Responsibilities:

• Worked on different projects such as: healthcare, technology, IT, retail
• Analyzed internal business processes, functional unit management and operational workflow to determine areas for enhancement and optimization
• Developed and implemented business plan updates and formulated new business goals
• Assessed operational business requirements, identified opportunities for limitation and enhancement

Confidential

Project Manager

Responsibilities:

• Launched complex digital marketing projects which resulted in increase of sales and revenue.
• Directed project initiatives from conceptualization through development, implementation, and management. Defined timelines, budgets, KPIs, deliverables, and milestones. Allocated required resources
• Created drafts and present project proposals. Negotiated pricing, timelines, services, and terms with clients and vendors, being a primary subject matter expert and point of contact for all client communications.
• Launched campaigns for loyal customers. Managed contractors and staff throughout teh project life cycle.

Confidential

Project Manager

Responsibilities:

• Launched new premium ice cream brand in Azerbaijani market
• Set up project milestones, establishing requirements and timelines, estimating, and meeting allocated budget. Created and maintained project documentation, plans, and progress reports.
• Acted as a liaison between vendors and clients
• Drove product launch initiatives across teh website, social media channels and digital advertising platforms.

Confidential

Project Manager

Responsibilities:

• Managed and launched mobile marketing application and micro billing website
• Hired, trained, and managed new and existing employees, and assured deliverables of expected deadlines
• Managed budget and was responsible for increasing revenue of teh company
• Recommended technical strategies, defined policies, and procedures.

Confidential

Account/Project Manager

Responsibilities:

• Supported and maintained market leading Value-Added Services platforms to ensure very high levels of service delivery and availability.
• Integrated new products and services on dis solution and ensure high quality end to end services are delivered to customers
• Continued to expand teh capacity of teh system to keep up with rapid growth
• Worked closely with teh VAS vendors to ensure fixes and releases are delivered in a low impact manner.
• Reported regularly on system and service performance against key quality and availability targets
• Collaborated closely with teh Engineering, Operations and Product Marketing teams to deliver change in a coordinated way, aligned with business objectives.
• Continued to develop technical and professional expertise through formal learning and experience on teh diverse components of teh overall solution.

Confidential

IT Project Manager

Responsibilities:

• Launched 12 projects. Defined project scope, requirements, and assured deliveries.
• Designed, rebranded, and supplied content for teh website. Launched a new mobile application for customer’s loyalty programs. Facilitated VAS (Value Added Services) projects.t
• Supported growth and efficiency by analyzing system requirements,
• Calculated costs and establishing protocols.