PROFESSIONAL SUMMARY:

• Business System Analyst with 10 years of experience. Thorough understanding of Waterfall and Agile Scrum framework and thrives under these methodologies. Capable of producing key deliverables including, but not limited to, Business Requirement Documents, Functional Requirement Documents, Gap
• Analysis, and User Stories. Possesses knowledge on how to conduct End - to-end User Acceptance Testing. Understands the significance of communicating effectively with stakeholders, developers, and team members in order to meet deadlines. Ensures business goals and objectives are not only met, but also relative to the client s needs. Skilled in utilizing current state analysis and meetings such as Joint Application Development sessions to gather business requirements and translating those requirements into deliverable products from project inception phase through product release phase.
• In-depth understanding and experience on implementation of Customer Relationship Management (CRM) Salesforce. Experienced in services including Marketing Cloud, Sales Cloud and Service Cloud. Experienced in implementing and maintaining the Salesforce.
• Experienced in implementing EDI 278 transaction in health care industry.
• Experienced in assisting developers with API implementation and integration.
• Hands-on experience with developing and implementing Digital Account Opening (DAO) platform for banking customers to open accounts using mobile banking apps.
• Expertise with implementing 3rd party products like LexisNexis and ChexSystems to support Know Your Customer (KYC).
• Worked with developers and have a full understanding of SDK (Software Development Kit).
• Extensive understanding of Know Your Customer (KYC) that includes Customer Information Program (CIP) and Customer Due Diligence (CDD)
• Strong knowledge of Software Development Life Cycle (SDLC) process such as Waterfall and Agile Scrum
• Expertise in gathering business requirements and document Business Requirement Documents (BRD) and Functional Requirement Documents (FRD)
• Comprehensive experience in gathering requirements and user stories, maintaining and updating product backlog.
• Expert level knowledge and experience in working on projects related to software development, system implementation and data migration.
• Experienced in using SQL to extract data, conduct testing and run reports.
• Expertise in data mapping and data migration projects.
• In-depth knowledge of the healthcare domain especially in the areas of Utilization Management, Care Management.
• Experienced with Scrum methodology and scrum ceremonies including daily standup, sprint planning, sprint review, sprint retrospective and backlog grooming
• Extensive experience in managing stakeholders and meeting expectations.
• Experienced in creating and documenting Use Cases.
• Direct involvement in conducting User acceptance testing (UAT) and managing defect logs
• Mentor junior peers in my last project on process and system implementation.
• Advanced skills in MS PowerPoint, MS Word, MS Visio, Jira, Confluence and Lucid Charts.
• Senior software QA tester with full system development- lifecycle experience, including designing, developing and implementing test plans, test cases and test processes fueling swift corrective actions, significant cost savings and fault-free audits.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst

Responsibilities:

• Conducted sprint planning with global offshore resources.
• Implemented new functionality within Salesforce.
• Work closely with business to analyze requirements.
• Used sandbox org for testing and development purposes.
• Data importing using data import wizard.
• Assisted developers with data transfer from one database to another.
• Set permission sets to increase or decrease functionality for a profile
• Participate in scrum meetings with the team to discuss updates.
• Worked with business to build custom reports to meet their needs.
• Produce existing system process diagrams that show the current state and produced a more efficient target state.
• Created workflow rules such as sending automatic emails.
• Coordinate and facilitate cross collaboration meetings with teams across multiple domains.
• Plan and coordinate workshops with business stakeholders.
• Analyze existing system data to develop solutions for future state.
• Adding and grooming user stories in Jira to assist the development team/QA.
• Communicated with senior executives of the company about current and future efforts.
• Worked in a large team environment with over 30 people.
• Conducted research on existing systems and functionality.
• Help support integration projects between systems.
• Updated and organized technical spec documents on Confluence.
• Created and updated existing swim lane diagrams.

Confidential

Sr. Business Analyst

Responsibilities:

• Collaborated with business users and led workshops/discovery sessions.
• Produced business process diagrams of current and future state.
• Produced requirements documents and did further analysis with the technical team.
• Communicated with the team to present my findings.
• Took the initiative to figure out next steps.
• Guided the business into a more efficient process.
• Created and documented Use Cases.
• Did on sight discovery sessions at the clinics
• Produced GAP analysis documents with the information gathered in workshops
• Analyzing the current system (Petware) do determine capabilities and functionalities.
• Produced data mapping documents to analyze features across different systems.

Confidential

Sr. Business Analyst

Responsibilities:

• Collaborates with CRM system developers to maintain, create, and update user roles, security, profiles, workflow rules, etc
• Documented BRD on CRM (Salesforce) implementation that included requirements around application statuses, automated email communication and reporting.
• Worked with 3rd party vendors like Lexis Nexis to implement a platform to support KYC and CDD requirements.
• Delivered thorough QA testing reports that determined product quality and release readiness.
• Documented requirements through one-on-one interviews, mockups, JAD sessions with the (SMEs) and customers.
• Gathered requirements on member risk modeling and configured automated decisions based on risk levels.
• Performed analysis and documentation required in understanding requirements, designing solutions, developing and implementing solutions.
• Interacted with all levels of the organization and represented the project team while carrying out day to day tasks.
• Developed Business Process Maps depicting AS-IS and TO-BE state of the system and conducted GAP analysis.
• Conducted walkthroughs to better explain the system UI and implementation task to the Development team
• Documented workflow and business requirements finalization meetings.
• Created custom email templates for communication
• Configured Apex code to create custom validation rules.
• Managed issues and requests for 1500 plus users.
• Strong experience in Salesforce Development and Design
• Integrated marketing cloud with social media platforms for business
• Used REST API to integrate Salesforce with external systems.
• Assisted developers to build sophisticated custom user interfaces that can be hosted natively on the force.com platform.
• Used Process Builder to create workflows marketing purposes.
• Edited and created visual force pages in both sandbox and production environment.
• Assisted in advance functionalities like merging data from multiple records.
• Created visualization of data to uncover rich insights about customers using marketing cloud.
• Set a dynamic dashboard to users to show user specific data.
• Configured dependencies and relationships between objects
• Created custom formulas for fields such as calculating two fields and auto generating in the third.

Confidential

Sr. Business Analyst

Responsibilities:

• Good understanding of CRM objects and services including marketing cloud.
• Created custom Salesforce Objects and uploaded company data.
• Configured SalesForce CRM workflows and validation rules.
• Created BRDs and FRDs from scratch, worked extensively with development team to complete the milestones on time
• Transitioned software development efforts to a test-driven development (TDD) process, which brought QA testing in on the front-end of the development cycle for gains in code quality, software functionality and programmer productivity.
• Gathered requirements and implemented them into the CRM (SalesForce).
• Facilitated Joint Application Development (JAD) sessions with all IT group members and Stakeholders for communicating & managing expectations.
• Created BRDs and FRDs from scratch, worked extensively with development team to complete the milestones on time
• Conducted the BRD walkthrough with business users, the development team and the QA team when requesting for a sign off.
• Developed data mapping documents and data dictionaries to support the upgrade.
• Interacted with all levels of the organization and represented the project team while carrying out day to day tasks.
• Ability to see patterns, identify trends and discover visual insights using BI.
• Collaborating with department management to gather reporting requirements and to perform ad-hoc analysis to support business decisions.
• Documented workflow and business requirements finalization meetings.
• Conducted walkthroughs to better explain the system UI and implementation task to the Development team
• Created activity diagrams & use-cases to capture information flow between the app & backend systems using MS Visio
• Developed UAT plan, test scenarios and test cases for regression, integration and user acceptance testing.
• Developed UAT scenarios, coordinated a team of UAT testers and managed defects.

Confidential

Responsibilities:

• Conducted the BRD walkthrough with business users, the development team and the QA team when requesting for a sign off.
• Facilitated Joint Application Development (JAD) sessions with all IT group members and Stakeholders for communicating & managing expectations and to discuss various means for integrations with current system using an adoption through execution strategy
• Documented workflow and business requirements finalization meetings.
• Created activity diagrams & use-cases to capture information flow between the app & backend systems using MS Visio
• Developed UAT scenarios, coordinated a team of UAT testers and managed defects.
• Involved in comprehensive testing of the system to check it satisfies functional specifications.
• Authored creation of Business Process Maps depicting AS-IS and To-Be view of the system
• Conducted a GAP analysis and Impact Analysis to recognize potential areas of impact in improving the current system.
• Documented Business Process Maps depicting AS-IS and TO-BE state of the system
• GAP analysis and Impact Analysis to recognize potential areas of impact in improving the current system.
• Conducted walkthroughs to better explain the system UI and implementation task to the Development team
• Ability to see patterns, identify trends and discover visual insights using BI tools.
• Documented workflow and business requirements finalization meetings.
• Created activity diagrams & use-cases to capture information flow between the app & backend systems using MS Visio