SUMMARY

• 10+ years of experience as a Business Analyst with solid understanding of Business Requirement Gathering, Business Process Flow, Business Process Modeling in Banking, Retail and Telecom and billing Domain.
• Strong subject matter expertise in Investment/Retail banking, financial statements, cash flow, financing structures, Capital Management, Asset Data, Fixed Income, Portfolio Analysis, Stock Valuation, Capital Structures and Budgeting, Value Based management.
• Extensive experience in Business Process Modeling, Business Requirements Gathering, Business Process Flow, Systems Analysis and Testing.
• Extensive knowledge and experience in Optimizing Supporting and enhancing POS (Point of Sale systems) & E - Commerce system in Retail Domain.
• Experience in Quality Assurance primarily manual testing environment
• Expertise in using Jira to perform activities like writing Test Plan, Test Cases, executing Test Cases, developing and maintaining Test Scripts, tracking defects and bug reporting
• Proficient in using Agile Scrum methodologies, participated in the sprint planning, daily scrum, retrospective meetings and demo.
• Extensive experience with software testing that includes impact assessment, requirement analysis, test planning and test case design, system testing, system integration testing, production verification testing, test summary reports and defect management.
• Experience in conducting GAP, SWOT, Root cause, Feasibility study, Impact analysis, Risk Analysis, and As-Is and To-Bebusinessanalysis.
• Extensive knowledge of the E-commerce Retail Sales lifecycle and the Retail Ecommerce ecosystem, OMS,WMS, Fulfillment and Support.
• Testing planning and QA Analysis for Amdocs Billing and CRM applications.
• Knowledge of Accounting,CapitalMarket, Investment Banking and Wealth Management background
• Comprehensive knowledge in Merger & Acquisitions, International Finance, Corporate Finance, Bonds, Options, OTC Derivatives, Mutual Funds, Portfolio Analysis and Management, Capital Markets, and Financial Statements.
• Release Management and Configuration of Amdocs Billing and Clarify CRM for Production and Test environments.
• Experience in interacting with QA / Dev teams in fixing errors, development of Test Plans & Test Cases and conducting User Acceptance Testing (UAT).
• Experienced with B2B, B2C, CRMbusinessapplications by using CMS for web editing.
• Experience in working with XML, and SQL

TECHNICAL SKILLS

Web Technologies: HTML, JavaScript, XML, AJAX, SOAP

Testing tools: Win Runner, Load Runner, Quick Test Pro, and PR Tracker

Methodologies: Agile Modeling, Scrum, SDLC model, Waterfall model, Use Cases, JAD

Database Tools: SQL*Plus, SQL*Loader, MySQL, Toad

Middleware: WebSphere MQ 6.0 z/OS, and TIBCO, Oracle Fusion Middleware

Databases: Oracle, MySQL 5.0, IBM DB2 9, MS SQL Server 2008/2012

Languages: UML, MS SQL, PL/SQL

Business Tools: MS Visio, MS Project, MS Access, MS Office Suites

Computer Skills include: PBX, CRM, CTI, ACD, IVR, Windows O/S, MS Office, Visio, HTML, Javascript, CSS, Adobe Suite CS4P

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

Sr. Business Analyst

Responsibilities:

• Performed Gap Analysis and analyzed the current and target system architectures and created gaps/differences document listing impacted audience and LOB's
• Created and maintained Use Cases and Work Flows including Activity Diagrams and Sequence Diagrams using MS Visio
• Documented BRD, FRD, Meeting Minutes, application Documents, FAQs & Training Manuals
• Responsible for gathering and preparing detailed business requirements for the anti-money laundering (AML) and "know your client" (KYC) application.
• Further interacted with Business Users and Subject Matter Experts SMEs and then created Business Requirement, Functional and Non-Functional Requirements Documentation
• Used Quality Center fortestcase management, defect tracking, and defect reporting.
• Designed and implemented basic SQL queries for QA testing and report / data validation.
• Worked with business and project stakeholders to evaluate business needs and elicit project requirements
• Conduct User Acceptance Testing (UAT).
• Performed Gap Analysis to check the compatibility of the existing AS-IS system infrastructure with the new TO-BE business requirements
• Interviewed Key Stake Holders, SME's and Decision Makers to gain in depth understanding of the project
• Collaborated with Product Owner to write up and prioritize User Stories and Product backlogs
• Prepared business requirements specifications and functional system specifications for usability enhancements, alert workflow and new AML detection scenarios
• Partnered with the UI Development team to understand thebusinessand create Functional Requirements DocumentConducted and led the JAD session with stakeholders, product owner and developers to set up the project goals, objectives and timelines to gather FRD's and System Design inputs for effective software development
• Worked as a liaison betweenBusinessand Technical teams to communicate requirement prioritization and implementation level of effort to make sure highest value features are given higher priority
• Interacted with the Testing and Development team to resolve and follow up on development issues.
• Created relevant project documents like Business Case, Project Plan, Business Requirements Document (BRD) and Functional Requirements Document (FRD)
• Worked with Confidential Risk Policy team to gain in depth knowledge of various types of bank's Policies and Procedure documents
• Worked with stakeholders from different departments like AML, Regulatory Relations, Compliance, Data Governance and Operations to gain in depth knowledge of their issue portfolio
• Conducted brainstorming sessions with business stakeholders to design dashboard prototypes for the Power BI developer to implement
• Performed Gap Analysis to check the compatibility of the existing AS-IS system infrastructure

Environment: Rational Rose, Rational Requisite Pro, Clear Quest, BO, Informatica, Clear Case, VB 6.0 Java Scripts, Agile, Performance Studio, SQL, MS-Project, MS-Visio, Waterfall, MS-Office, HTML, XML, Active Server Pages

Confidential, Dublin, California

Sr. Business Analyst

Responsibilities:

• Written Use Cases, designed detailed logical class and activity diagrams, other high-level process flows.
• Conducted user interviews and documented business and functional requirements.
• Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
• Scheduled meetings with developers, System Analysts and testers to collaborate resource allocation and project completion.
• Provided recommendation for use of ATG Commerce for B2B and B2C business.
• Gathered requirements for Order Management, Warehouse Management System (WMS), Ecommerce B2C and B2B portals for supporting theSterlingOrder Management System (OMS) solution
• Updated and maintained the project plan, budget spreadsheet, and quality process assurance documentation.
• Resolved issues related to requirements during system testing and UAT plan preparation.
• Participated in the planning of the User Acceptance testing effort.
• Review requirements and create a test strategy to be implemented.
• Performed GAP Analysis to analyze the current system and worked with internal users to help define system requirements.
• Involved in implementing (POS) Point Of Sale system and Point Of Commerce for US retail/Online stores.
• Support major effort to improve the Warehouse Management System (WMS) capabilities of Supply Chain.
• Responsible for scheduling meetings with users, SME's and stakeholders to identify problems resolve issues and improve the process to ensure a stable and accurate solution.
• Analyze B2C and B2B web properties and create newbusinessplan,businessrequirements, and staffing requirements
• Maintained records and statistical information for E-Commerce managers, E-Commerce personnel, other departments and outside vendors.
• Prepared Test plans which includes an introduction, various test strategies, test schedules, QA teams role, test deliverables, etc.
• Developed documentation for POS Systems including Corporate Policies.
• Assisted with the BRD for the POS implementation project.
• Assist Business in performing User Acceptance Testing
• Assisted with the BRD for the POS implementation project.
• Used MS Visio to create Flow diagrams and Use Case Diagrams.
• Elicited requirements using interviews, document analysis, requirements workshops,businessprocess descriptions.
• Included screenshots in the documents to help the discussion in meetings with users.
• Conducted JAD sessions, initiated scope and discovery meetings.

Environment: MS Office Suite 2007, MS Visio 2007, MS Office Tools, WMS, Windows XP, Controller/Store, 4690 IBM Point Of Sale OS, Oracle, Teradata, UNIX, Linux, PuTTY,MS Project, JIRA, SCRUM/AGILE, ClearCase, Business Objects, Waterfall, Quality Center, JAVA, Web Services, 50 Key Registers, iRise, SQL, HTML, XML, Mercury Quality Center 9.0, RUP, UML.

Confidential, Boston, MA

Business Analyst

Responsibilities:

• Worked withOSSto resolve Quality Assurance issues, software updates and enhancements for Amdocs quote to cash CRM Billing software
• Conducted Business Process Modeling (BPMN) to understand business processes
• Confer with software engineers about billing system. Defined data mapping specifications for the Inter checks Production System / Billing System Interface. Developed integration test cases and documented the expected test results for the Interface.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders and gathered user andbusinessrequirements for the B2C and B2B web-based application.
• Involved with end to end testing phases for multi-year BSS transformation projects for migrating customers from legacy systems intoAmdocsBSS systems.
• Worked in R&D Product development group in the development of Billing product and CRM product.
• Worked on billing system like CSG/ ICOMS.
• Create use case and test scenarios based onbusinessand functional requirements.
• Proven knowledge of Amdocs Customer Management, Point of Sale, Invoicing, Ordering, Product Catalog, Account Receivables, Billing, and AMDD.
• Pulled SQL Queries to check the downstream flow inOSM.
• Responsible for scheduling meetings with users, SME's and stakeholders to identify problems resolve issues and improve the process to ensure a stable and accurate solution.
• Responsible for customer order interacts directly with the CRM system, and runs tasks that interact with external systems such as a billing system. To provision services, OSM sends an order to another instance of OSM.
• Perform analysis for existing/new product and do performance testing to ensure consumer needs are met before production release.
• Complete overall layout and production design for scientific plans and reports which includes laying out text, graphics, integratingvideo, and assembling other materials.
• Collaborated with stakeholders / subject matter experts to gather and document businessrequirements for various technical systems managed by DW Operations
• Interacted with the Subject Matter Experts (SME) and stakeholders to get a better understanding of client business processes and gather business requirements.
• Held meetings with stakeholders for gathering business requirements
• End-to-End experience from real time provisioning of the devices, runningbillingthroughAmdocs.
• Documented comprehensive business cases in terms of use case scenarios of specifications, design and development to assess the costs, benefits, ROI.
• Worked on Requirements to accommodate Postpaid and Prepaid line activations to be implemented inAmdocsBillingand Enterprise Product Catalog.
• Responsible for first level remote phone support forAmdocsinternal employees.
• Identified value gaps and opportunities for process enhancements or efficiencies; defined the impact of requirements on upstream and downstream solution components.
• Part of technical leadership team managing the overall end to end implementation ofOSS/BSSfrom system integration to COTS product deployment & to liaise between the customer, development team and system integrator regarding software functionality throughout SDLC.
• Facilitating collection of functional requirements from system users and preparation ofbusinessrequirement documents using Rational Requisite Pro.
• High levelOSS/BSSsolution design mainly around the service delivery for various Convergent Services.
• Supported solution integration and acceptance testing and provided post implementation support to stakeholders and end users across multiple business domains by defining user acceptance criteria.
• Performed functionality tests to identify solution defects or shortcomings.

Environment: Java, Weblogic, Oracle, SQL, C++, .Net, UNIX, Rational Requisite Pro, UML, Win Runner, Rational Rose, MS Visio, Test Director, MS Project, MS Visio, MS Office Suite, PL/SQL Developer, Curam, Visual Basic, SQL, Toad, Windows XP, Agile, Unix, Outlook, Test Director, Oracle, Ultra Edit, XML.