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Program Manager/pmo Manager Resume

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SUMMARY:

  • Responsible for global infrastructure program of Pharmaceutical end client for data center consolidation, application migration for Merger & Acquisitions program following SDLC framework and Sarbanes - Oxley, internal GxP regulation. Major responsibilities include end-to-end Project or Program lifecycle for large complex initiatives, and meet the required business objectives in a rapidly changing environment. Governance/Prioritization of strategic IT roadmap, managing and driving deliverables of large scale initiatives by tracking mutual dependencies within program, collaborating with multi-functional, and virtual teams across - Client IT, Business functions, Transformation team and Partners in alignment with Transformation strategy and Service Delivery across Development of projects, ongoing Support and Operation Readiness. Developed and implemented PMO processes, methodologies and tools to establish the framework and improve the overall delivery of projects
  • Strengths include: Complete life cycle infrastructure deployment, virtualization - Azure and AWS, end user computing, service delivery, vendor/project selection, application and data center migration, disaster recovery planning & drills, requirements definition, scope, schedule, budget planning.
  • Continuous process and performance improvement
  • Business operation optimization
  • Strategic planning & Transformation
  • Relationship management & negotiation skills
  • Problem resolution and decision making
  • Leadership, and Team building
  • Time management and prioritization
  • Superior presentation and interpersonal skill
  • Budget implementation and cost control
  • Windows 10 Operating System Deployment
  • System center and configuration management consolidation (SCCM)
  • End user computing - O365, Office 16 migration, SfB with enterprise voice hosting
  • Data center and application migration
  • PRINCE2 practitioner
  • Microsoft Certified Information Technology Professional - MCITP
  • VMware VCP certified professional
  • Confidential in Project management and Total Quality Management (TQM)
  • PMI in PMBOK
  • Confidential - sponsored on ITIL
  • Confidential on Six Sigma
  • Bachelor of Engineering in Electronics from Pune University, India

TECHNICAL SKILLS:

Methodologies: Software Development Life Cycle (SDLC), Product development Life cycle (PDLC), Agile/Scrum, Waterfall, Lean IT for business/IT services, Six Sigma, Total Quality Management, Software Defined Data Center (SDDC)

Tools: HP/Mercury ATLAS tools, Remedy MS Visio, Microsoft Office Suite, MS Project 2010, MS share point, Netcool, Clarity/PPM, MS project, Robocopy, BMC Remedy, Beyond Compare, Application Discovery and Dependency Mapping (ADDM), BDMT, System center and configuration management (SCCM), Service Now, Mobility Device Management (MDM), 7MTT for Netapp storage migration, EM Copy, portfolio central

WORK EXPERIENCE:

Program Manager/PMO Manager

Confidential

Responsibilities:

  • Successfully managed data center migration to support client IMO projects under Merger and Acquisitions with varying levels of complexity for hardware refresh and application migration ensuring scope, schedule, and quality objectives are attained
  • Global site cutover - Wide Area Network cutover and Win10 Operating System deployment across globe, liasoning with Global business unit to plan Win10 migration and office 2016, Testing and packaging of applications.
  • Migration of email from Legacy exchange server to O365 across the globe
  • Resolve any issues related to end user computing
  • SCCM (CM1607) deployment and migration/consolidation from legacy SCCM2007 and SCCM 2012 systems.
  • Analysis of existing legacy environments and applications to identify, determine the migration strategy and schedule associated with transforming to both physical and cloud based infrastructure (P2V, V2V) with “Automated Load & Go” and “Clone & Go” framework.
  • End user computing (EUC)/Data migration projects - User home drives (UHD ~ 1200) and Departmental File share migration.
  • Effectively communicate, consult, and interface with business users, developers and the infrastructure project within planned change window and addressing any interdependencies with other projects, Directing the effective execution of tasks/processes of the project.
  • Producing project documentations as per GxP regulation adhering to Installation Qualification and Operations Qualification (IQ/OQ).
  • Transition and transformation of different tracks from Cubist to Merck EDC as part of Merger program - Server Services, Database Services, Backup & Recovery, and Storage Services. Mobility Device Management (MDM).
  • Successfully migrated storage from Isilon to netapp and also from old netapp device to new netapp devices using 7MTT tool.

Senior Project Manager - Infrastructure

Confidential

Responsibilities:

  • Contracts, budget management, and development of RFPs, MSAs and SOWs for multiple vendors and legal approvals
  • Business case creation for PAR approval and tracking project cost within approved budget 0f 5 million USD.
  • Developed the overall governance and project plan for technology refresh from legacy system to virtualization using Oracle VM server for SPARC and Oracle containers for multiple operation system instances at all tiers - Web/Application/Database and TSM for both QA and PROD environments
  • Review and negotiate with business groups and stakeholders for scope and acceptance criteria of the project
  • Manage, and track overall project schedule, status update of projects, risk and issue in weekly Steering Committee Meeting with all stakeholders, tracking in Clarity
  • Managing major vendors’ project teams - IBM e hosting, Oracle and Data Power for successful implementation of tasks, address any risk/issue and regular review with IBM team to update the run book

Project Manager - Data Center Migration

Confidential

Responsibilities:

  • Developed the overall governance and project plan for transition and transformation portfolio defining key milestones for the operation organization & processes, development/update of runbook for Operations
  • Contracts, budget management, and development of SOW for PMO team
  • Projectdashboards and monitor the milestones throughout project life cycle, risk and issue in weekly Steering Committee Meeting with all stakeholders
  • Maintain, Manage application inventory to plan Releases, prioritize the business application requirements and delegates the task to team according to baseline project plan
  • Migration of legacy applications and infrastructure readiness, preparing integrated wave analysis & migration approach
  • Approval of future hardware with Infra architect and CRs, project status reports on SharePoint
  • Participate in application script testing, prepare and drive pre migration, Go live approval calls, migration/cut over meeting to ensure both application and infrastructure migration are completed within approved migration window
  • Datacenter migration involves Wintel server and AIX server to Solaris server, Database, SAN storage, Network architect changes, DNS changes request, Firewall changes
  • Successfully completed technology projects like TSM back up remediation, Citrix Farm refresh & other system integration projects

SENIOR PROJECT MANAGER

Confidential

Responsibilities:

  • Transformation governance plan -
  • Produced “Due Diligence” report by collaborating with all stakeholders. Successfully transition and transformed customer’s business operation from “As IS” to “To Be” by establishing working level agreements, operational level agreements and various aspects of operational procedures, change control processes, escalation procedures, responsibilities matrix and integration of customers’ needs within Ericsson business
  • Managed service delivery platform (MSDP) -
  • Developed the overall governance and project plan for the operation organization & processes, development of Managed Services Delivery Platform (MSDP), resourcing including execution of Due Diligence and transition to Business as usual (BAU), Implemented standard governance, reporting and escalation process across multiple projects for resource program management tool covering all RPM process from Resource capacity through allocation, work management and task management to maintain the resource utilization engaged in various project on SharePoint.
  • Contract and vendor management -
  • Led the analysis of the contractual requirements governing the life cycle and review of contracts with customers, suppliers, subcontractors and partners
  • Collaborated with vendors by sharing information and prioritize business need, adhering to vendor selection process including vendor proposal review, recording business/vendor requirements, selection of vendor using score card

PROJECT MANAGER

Confidential

Responsibilities:

  • Project planning, resource planning and sizing, task allocation, duration estimation and communication planning
  • Responsible for preparing project charter and business system analysis report based on SDLC
  • Managing project based on the business requirement document. Other includes converting legacy system reports to BI solutions, user access, credentials, policy management, SharePoint 2010 implementation, HP Quality Center 10.0 implementation, Mercury server provisioning- user interface documentation and automation. IT transformation

SENIOR PROJECT MANAGER

Confidential

Responsibilities:

  • Implemented IT network & system integration required for Operation Control Center which includes router/switch replacement and network upgrade, data center planning including HVAC, Electrical and UPS.
  • Successfully implemented Data center consolidation project which includes
  • Server consolidation, application performance enhancement, data migration to new platform, FO planning/DR
  • Oversight for a team of project managers, technical managers, and team leads with an overall team of 50 + IT professionals (both onshore & off shore systems integration team)

PROGRAM IMPLEMENTATION MANAGER

Confidential

Responsibilities:

  • Data Center consolidation and migration
  • Release management, Process delivery and User Acceptance/
  • Implemented QA and UAT environment, user, transition and rollout program, new release calendar

TECHNICAL CONSULTANT, PROJECT MANAGER, PROGRAM LEAD

Confidential

Responsibilities:

  • Managed major projects in the areas of application hosting and maintenance, web deployment of legacy systems and client-server systems, Data Center consolidation and migration, SIM management solution (OTA), data migration from old storage device to new storage and Web applications
  • Business Intelligence, Knowledge Management, Content Management
  • Led in developing an Executive Information Systems (EIS) and Decision Support Systems for executive managers to enable decision-making through multi- dimensional analysis of KPIs
  • Systems Integration, Web Deployment of Legacy Systems and Client Server systems, Dealer management system
  • Implemented web deployment and integration of diverse legacy and client server systems
  • Hosted enterprise application for Dealer management system at Maruti Suzuki Automobile
  • Financial application and storage systems for critical multi business process and technical operation (MBPTOP)
  • ed “Best Project Manager & Employee of the Quarter” by Confidential for excellent professional service, Demonstrated excellent consulting skills in terms of managing client expectations; being tenacious and inquisitive; proactive and a ‘can do’ attitude.

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