SUMMARY

• Over all 8+ years of experience as aBusiness Analystin Banking andFinancial Servicesdomain wif specializations in Retail Banking,Investment Banking.
• Knowledge of Commercial Lending Systems like Loan IQ. Familiarity wif Consumer Lending Processes.
• Working knowledge of consumer lending, credit/debit card operations (Origination, Maintenance, Embossing, Batch Processing, ATM Transactions).
• Solid understanding of Business Requirements Gathering, Data warehousing, Data Modeling, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
• Worked on Loan Originating, Loan Servicing, Loan Modification, Commercial Lending.
• Proficient in creating Wireframes, UI/UX Models, Use Cases, Activity Diagrams, for core banking activities such as Time deposits, IRA and Demand Deposits etc.
• Experience in Retail Banking business operations including Loan Origination and Servicing, Cash Management, Treasury, CRM, Business processes and Automated Financial Systems (AFS).
• Experience in Investment Banking, under various processes of F&O Brokerage, Etrading middle office & Marketing Support wifin financial offshoring / outsourcing space.
• Well - versed wif all phases of Software Development Life Cycle SDLC using various methodologies like Rational Unified Process RUP, Rapid Application Development RAD, Waterfall, Spiral and Agile.
• Experience in facilitating Joint Requirement Planning (JRP) sessions wif Business User Groups, conducting Joint Application Development (JAD) sessions wif IT Groups and Conflict Management wif Project team members.
• Extensive experience in conducting Market Research, Feasibility Studies, Data Analyses, Data Mapping, Data Profiling, Gap Analyses, Risk Identification, Risk Assessment, Risks Analyses, and Risk management.
• Extensively worked onBusinessProcess Models wif understanding ofBusinessProcess Modeling Notations (BPMN). Created new models and updated the existing models. Used tools like Rational Rose, MS Visio.
• Experience in analyzing information collected from various sources to ensure completeness and accuracy in compliance wif regulatory requirements.
• Fluent in a broad range of technologies, including Business process tools such as MS Project, Excel, Access, Visio, Balsamiq and Axure Wireframing/Prototyping tool.
• Experience in conducting Gap Analysis, expert in creating AS-IS and TO-BE documents.
• Good understanding of SQL queries to extract, update and delete the data from data base.
• Experienced in requirements management, controlling change and preparing RTM (Requirement Traceability Matrix).
• Experience wif testing and bug logging using HP quality center ad tracking production issues using JIRA.
• Experience in creating business requirement documents (BRD), System requirement specification (SRS), use cases, functional requirement documents (FRD), test cases, test reports and other documents requires in software development life cycle (SDLC) and software testing life cycle (STLC).
• Strong experience in conducting User Acceptance Testing UAT and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.

PROFESSIONAL EXPERIENCE

Confidential, NYC, NY

Sr. Business Systems Analyst

Responsibilities:

• Created accounting requirements (BRD) for multiple Core Banking tracks, including FX/Money market, Deposits, Trade Finance and Loans.
• Created Use cases and other related UML diagrams for various functionalities of Deposit Products.
• Evaluate internal processes in deposit operations and suggest workflow improvements to increase efficiencies and reduce or eliminate risk factors.
• Gathered and documented UX\UI (visual) requirements, functional and non-functional requirements in Business Technical Requirement Document.
• Assisted in writing BRD for the Regulations and Regulatory Reporting Unit under the system streamlining project.
• Involved in designing and implementing a variety of applications to increase the efficiency and TEMPeffectiveness of systems functionality and reporting capabilities on the Bank's Loan IQ, system. (Loan IQ, is a vendor-provided software widely used by financial institutions to track loan related data).
• Created Regulatory and Compliance Reports.
• Was responsible for gathering requirements both functional and non-functional based on interactions wif the process owners and business team.
• Assisted in the automation of the mortgage portal wif the Loan IQ system for the conditional approval.
• Review core software system specifications for deposit and lending products and make changes as necessary.
• Engaged in supporting various range of banking projects from enhancements to strategic initiatives in terms of test planning, implementation and execution wif a goal to deliver high quality software projects for Deposit Operations.
• Gathered requirements for sourcing and delivering the data and Interface requirements between various Partner Systems for Payments Processing for Corporate Banking purposes which involved detailed understanding of Payments and Processing Standards like IBANs, SWIFT, ACH etc.
• Worked wif Change Management function across Derivatives and Fixed Income Operations and Technology across Rates, Credit, Asset Backed Operations and Mortgage-Backed Securities (MBS).
• Delivery of business requirements for all interfaces into a commercial lending origination and servicing system for a large straight through processing implementation and conversion project.
• Gathered and converted Business Requirements to Workflow Rules for deposit products.
• Work wif end users to determine system requirements for commercial lending workflow system.
• Gathered and defined business requirements in partnership wif a commercial lending business for several medium and small initiatives. Resulted in clear requirements which allowed the commercial lending overall goals and objectives to be met in a six-month period.
• Documented business requirements and technical requirements document using process and data models to explain detailed business implications and impacts.
• Prepared Use Cases for the functional requirements to define the system rules. Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams, and Dataflow Diagrams in MS Visio to TEMPeffectively communicate the requirements.
• Used the Waterfall methodology to define the SDLC process.
• Created Data modeling diagram.Created SQL server databases from flat files.
• Prepare business requirement documents to build the new data mart at product level.
• Set up agenda for JAD session wif project stakeholders, subject matter experts (SMEs), end users, Developers, Testers and project management team. Contacted participants and make the proper schedule accordingly.
• Conducted requirements definition and analysis to capture, clarify, and confirm the requirements.Closely interacted wif developers and QAs to communicate and validate requirements as needed.
• Assisted Project Manager in managing requirements by coordinating and facilitating requirement tracking using Requirement Traceability Matrix (RTM).
• Interacted wif developers to resolves questions and discrepancies in documents, hands-on experience wif SQL queries.
• Involved in the Testing phase, reviewed test strategy and created test cases to ensure the transformation to the new database. Conducted presentations for analysis of test result wif stakeholders.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis.

Confidential, Short Hills, NJ

Business Systems Analyst

Responsibilities:

• Created AS-ISBusinessProcess Model and Project Definition Document (PDD) for Mobilizing ACH Payment Service.
• Collaborated wif the Wholesale UI Design (RAPD) team to create Mobile/iPad wireframes and to develop new UI standards for the redesign of existing CEO Mobile applications.
• Maintaining and keeping track of the fields and preparing a proposed file layout (Field Name, data type, Details) that needs to find a house or transferred in ACBS and documenting it.
• Products covered included FX, Rates, Swaps, Fixed Income, Equities, Commodities and Derivatives.
• Involved in Joint Application Development sessions wif SMEs and development teams and documented functional business requirements as product backlogs using JIRA.
• Completed requirements analysis for Loan Origination System (LOS) project and Compliance Engine project. Documented the same in the form of Requirements documents and Use Cases.
• Created documentation for various processes performed wifin the Regulations and Regulatory Reporting group.
• Worked extensively wif Risk Management, Mortgage Loan Servicing, and Commercial and Residential mortgage, CMBS, MBS.
• Reviewed and analyzed the Finance Regulations and Regulatory Reporting business requirements document.
• Making Process flows in Microsoft Visio of the ACBS processes in different BRDs to make the business Users better understanding of the new system.
• Making test scripts and test scenarios to be input in ACBS for prototype testing and for conversion scoping.
• Created Traceability Matrix; conducted Requirement Walkthroughs, functional/device testing and led Bug Triage activities wif QA and Development team.
• Facilitated all aspects of the Scaled Agile Framework (SAFe), sprint planning sessions, backlog grooming sessions, daily scrums, product demos, sprint reviews and sprint retrospectives.
• Identified and involved all key stakeholders, contributors, business owners, operations staff and technical resources through JAD sessions.
• Scheduled meetings wif developers, Functional Architects and testers in collaborating resource allocation and project management using MS Project.
• Worked in areas such as Fixed Income, Equities, Risk, Order to cash (OTC) Derivatives, Electronic Trading floor applications, financial reporting using Business Objects, leading and managing Business Process Re-engineering.
• Performed the API documentation using Swagger tool and completed the API testing using SOAP UI tool.
• Identified, evaluated, and proposed Agile Methodology for solution delivery.
• Created Use Cases using UML and managed the entire functional requirements life cycle using Rational Unified Process.
• Created and managed project templates, Use Case project templates, requirement types and trace-ability relationships in Rational Requisite Pro.
• Prepared Test Plans in MS Word for Manual Testing, System Testing, Integration Testing, Performance Testing, Regression Testing & reviewed their consistency wif the business requirements for EMPOWER/Loan Sphere LOS a web-based application.
• Involved in Data Migration from Legacy Systems to SQL Server.
• Identified, researched, analyzed and documented business Process Work flows.
• Assisted in developing XML schema design for a web services solutions platform that delivers marketing services information to internal and external client applications.
• Actively monitored client expectations during all phases of SDLC and was responsible for initiating and managing change request from the client by filling Change Control document.
• Developed test cases for User acceptance testing and performed User Acceptance Testing.

Confidential, Little Rock, AR

Business Analyst

Responsibilities:

• Conducted JAD wif SMEs and developers to get a better understanding of functionality of different tools.
• Responsible for managing requirements from Global Business & Risk Management users.
• Responsible for managing multiple modules wifin Commercial Banking application which provides end to end Credit Lending Solution along wif Credit Risk Management.
• Documented Retail Deposit-related KYC processes and Procedures, identification/disposition of higher risk customers, and maintained wifin Actimize the list of the deposits of high-risk customer.
• Involved in RUP Business Modeling process. Worked extensively on creating and updating Use Case Diagrams, State Diagrams, Activity Diagrams and technical designs (UI screen) using Microsoft Visio as part of reconciliation process.
• Constantly partnered wif project leads to ensure the team is producing solutions that meet established standards, procedures, practices, address issues, risks, and mitigation plans.
• Responsible for understanding Credit policies and its impact on credit lending process.
• Coordinated wif UI and UX design, dev and client teams periodically conducted project review meetings.
• Reviewed, documented and recommended approvals, declines and/or escalations reported to senior management and lines of business.
• Worked closely wif the User Interface team to model the Web Screens, which met User defined requirements and also company standards.
• Documented credit risk ratings management process and risk models based on Compliance & Regulatory Policies.
• Researched customer account information in terms of debit, credit, and investments (fixed income, mutual funds, equities, etc.)
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Used the Agile methodology during the whole SDLC, facilitated daily scrum meeting and ensure the integrity of the agile process.
• Conducted a comprehensive use case analysis to determine key features of the tools.
• Documented business requirements into Functional Requirement Document (FRD) that included Functional Requirements, Data Requirements and System Requirements.
• Modeled Use cases, Activity Diagram and Workflow Diagram using MS Visio for a better understanding of the tool’s functions.
• The application Authorizes transactions from multiple endpoints like tellers, ATMs, point of sale (POS) Back office, customer service centres Desktop banking and PC banking.
• Analyzing findings and using data modeling methods for business recommendations and improvements
• Created Reports running Adhoc query using SQL.
• Define fields mapping and rules requirements related to data mart.
• Cooperated project progress by tracking activity wif developers and QAs for each sprint.
• Interacted wif technical team in allowing them to make a better navigational plan which would equip the tools wif better user interactivity.
• Involved in testing process wif end-users by conducting User acceptance testing (UAT), provided guidance to end users by creating user manual.
• Signed off progress and completion report which were then submitted to project management on a weekly basis.

Confidential, Gulfport, MS

Business Analyst

Responsibilities:

• Met wif stakeholders and users to review / manage expectations and identify opportunities to improve ROI.
• Documented capabilities to extract reports at every milestone (step) of loan process.
• Responsible for implementation of newlossmitigationstrategies.
• The Account Payable interfaces are utilized daily to load fresh data pertaining to internal invoices, personnel records, loan account records, and vendor invoices supplied to and from several Fortune 100 companies.
• Used Agile Software Development process viz. Scrum, as this was a time bound project.
• Facilitated JAD sessions wif end users, development and QA teams.
• Authored Business Requirements Document BRD wif project teams. Extracted, discussed, and refined business requirements from business users and SME’s.
• Work wif a select group of representatives from different departments to identify and resolve roadblocks for loss mitigation strategies
• Proactively prepared RASCI Charts and Cross-Functional Flowcharts using MS Excel and MS VISIO respectively.
• Participated in each sprint that constitutes the user stories documented out of Product Backlog (PBI).
• Documented requirements for different loan products Home Refinancing, first time home buyers etc.
• Prepared Use cases and Activity flow diagrams and Work flow diagrams, considering the scope of the project wif MS VISIO.
• Assisted in creating wireframes for web interface wif the GUI design team.
• Created Graphical representation of reports such as Bar charts, Pie charts etc as per the End user requirements using Business Objects and Crystal reports.
• Assisted front-end development teams in integrating Crystal Reports in the .NET application using SDK.
• Used Crystal Reports to design a complex, on the fly, report that displayed complete charts based on the parameters.
• Facilitate weeklyJADsessionsandinterviews wif SMEs, senior managementandIT teamsto trackanddocumentCredit Risk, market risk and operational riskrelatedissues and tasks.
• Assisted project managers wif the development of project schedules. Developed requirements and preliminary design for client applications. Performed analysis and design projects using a systems development methodology. Worked wif all levels of client staff in solution definition.
• Assisted the development team in preparation of the CRUD Matrix.
• Exposed to SQL queries while churning out relevant information from company’s database.
• Assisted in system and user acceptance testing (UAT), free-trial demos, performed client presentations.
• Submitted change requests and worked wif change request records in ClearQuest.
• Participated in entering and tracking system defects in Rational ClearQuest.

Confidential, Evansville, IN

Business Analyst

Responsibilities:

• Interacting wif the stakeholders to get a better understanding of client business processes and gather business requirements.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project. Extensively used (inbuilt and custom) Check points for Testing GUI Applications
• Conducted business meetings to analyze and document enhanced business requirements in BRD.
• Conducted JAD JAR Sessions to develop an architectural solution that the application meets the business requirements, resolved open issues, and change requests.
• Documented requirements, associated change requests wif requirements and connected requirements wif Use cases.
• Creation of the functional requirements specification from the business requirements. Participate in JAR Session wif the business users.
• Wrote SQL queries to extract data from various source tables for creation of analysis dashboards.
• Translated high level requirements into functional and technical user stories in JIRA.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Performed extensive black box testing after the technical team integrated two or more modules of the application. Conducted GUI testing, System testing and Regression Testing
• Prepared actuate reports design, developed, reviewed and tested in development environment
• Created test plan and test cases for user acceptance testing (UAT). Used Rational testing tools. Conducted informal Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.