SUMMARY

• Over all 8+ years of experience as a Business Systems Analyst wif understanding of business requirement gathering, business process flow, business process modeling, data analysis, data mapping and business analysis.
• TEMPEffectively use technology that includesSAP, MS Project, Oracle, MS SQL, ERP, and Value Stream Mapping.
• Diverse and very strong experience in Information Technology wif emphasis on BusinessAnalysis, Cost/Benefit Analysis, BusinessProcesses,BusinessProcesses Modeling and various SDLC methodologies.
• Expert in using Predictive Web Analytics wif SPSS and Google Analytics for website analysis, such as keywords, traffic, customer behaviors, and link popularity.
• Experience wif ATG Software (B2C, B2B, Scenarios, BCC,Merchandising, CSC).
• Excellent in Developing and evaluating business process Models.
• Experience wif both functional and technical aspects of project design and implementation in Warehouse Management System (WMS).
• Experience working on Merchandising, Point of Sale (POS) Systems, Ecommerce and Supply chain systems.
• Extensive experience wif Agile Methodology wif trainings in SAFe (Scaled Agile Framework) and Distributed Agile.
• Requirements Gathering and Analysis for ERP systems and banking applications; retailpayment solutionsand money market trading system.
• Worked wif various E - commerce modules for electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange (EDI), inventory management systems, and automated data collection systems. Conducted tech reviews for various modules for the team.
• Extensive experience in conducting Market Research, Feasibility Studies, Data Analyses, Data Mapping, Data Profiling, Gap Analyses, Risk Identification, Risk Assessment, Risks Analyses, and Risk management.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Expertise in UML (class diagrams, object diagrams, GAP Analysis, use case diagrams, state diagrams, sequence diagrams, activity diagrams, and collaboration diagrams) as a data analysis methodology for application functionality designs using IBM's Rational Rose.
• Expertise in Agile/Scrum methodology (user story, product backlog, risk prioritization, sprint planning, poker sessions, product backlog grooming, daily stand ups, sprint retrospective, sprint demo)
• Solid understanding of Business Process definition, Risk Analysis and SDLC methodologies.
• Review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, Promodel, MS Excel, MS Access, MS Visio, technical assessment tools, MicroStrategy Data Warehouse Data Modeling and Design.
• Extensively interacted wif the QA Team to halp them execute various Test plans (GUI, Functionality test, system test, integration test, defining Test Cases, POC,) and facilitated UATs.
• TEMPEffective in executing multiple tasks and assignments ahead of schedule. Created and maintained TEMPeffective budgets.
• Excellent in Business proposal Risk Assessment. Highly TEMPeffective management and organizational skills wif ability to prioritize.
• Exposure to Client/Server, Web Application developmental tools and Software development and design.

PROFESSIONAL EXPERIENCE

Confidential, Westborough, MA

Sr. Business Systems Analyst

Responsibilities:

• Responsible for planning, implementation, and reporting on test aspects of Point-of-Sale software products-project.
• Analyzedbusinessrequirements for theIBM4690POS retail system, process flow and gap analysis, and writing test cases for the QA team. (Used Visio, Crystal reports, Word)
• Responsible for conducting detailed analysisGoogleAnalyticsand making actionable recommendations based on the data.
• Primarily responsible for End-to-end integration of Merchandising systems (ORMS) wif the Warehouse Management systems (ORDM and PKMS), Direct to Customer systems (CWD), Allocation Systems (SIMS), Point of Sale (POS).
• Successfully led theSAPdata migration of inventory into Quantum Control and created TEMPeffective security roles.
• Participated in enterprise-wide training required by the transition fromSAPto Quantum Control in Procurement, Logistics, and Operations.
• Created pricing models and cost estimations for loose-leafteaproducts (in a parallel project).
• Developed documentation forPOSSystems including Corporate Policies.
• Created 400+ data quality validation rules across differentSAPERPmodules and differentbusinessprocess like Quote-To-Cash, Procure-To-Pay, etc.
• Used Jira/Confluence to track and delegate defects on the current system.
• Prepared user training manual for merchandising team on managing commerce assets.
• Responsible for second level operational support of Oracle SIM end-users stores and Store Operations RMS and Supply Chain end-users located at the central office
• Created Sales, Item interfaces between RMS,POSand Essbase (a multi-dimensional database and reporting tool).
• Creation of Features and User Stories for the DBT (Define, Build & Test) teams in Agile SAFe implementation
• Involved in the support for a major effort to improve the Warehouse Management System (WMS) capabilities of supply chain.
• Analyzed the most TEMPeffective way of payment to suppliers as well as cash returns to customers wif ERP software to save time and expense.
• Define and document the strategic vision and phased roadmap for an Application Lifecycle Management (ALM) framework designed to provide a foundation for the introduction of a Scaled Agile Framework supported by Microsoft Team Foundation Server.
• Performed gap analysis, risk analysis and conducted brainstorming sessions to elicit those gaps and come up wif strategies.
• Made sure thepaymentapplication developed was secured in accordance wif the PCI DSS
• Held responsibility for creating business flow diagrams and charts for E-commerce using MS Visio
• Created the transition rules as per the defect workflow, Creating and generating reports, creating the Business views, Creating the workflows in HP ALM.
• Assist technical team to test interface for inventory movements wifSAPand other legacy systems.
• Exposed to Agile methodology. Captured and managed the user stories and requirements in to JIRA. Categorized and tracked by the sprint cycle, project and portfolio.
• Identifiedbusinessrules, created detailed requirement documents and conducted User Acceptance Testing (UAT).
• Manage standard business process, including Inventory Control, Merchandise Planning, Pricing and Invoicing and Transportation Management Process.
• Prepared UAT Materials, including the UAT Process, UAT Test document which would include step-by step process for UAT as well as all the tests that would cover all requirements.
• Interacted wif the users and logged any defects, enhancements from the UAT.
• Integration of merchandising systems wif Warehouse Management Systems.
• Organize requirements into high level Use Cases and low-level Use Case specifications and modelling them into UC, Activity and Sequence Diagrams using MS Visio.

Confidential, Issaquah, WA

Business Systems Analyst

Responsibilities:

• Interfaced wif the client as part of the Requirements Engineering team to finalize the project scope.
• Collaborated wif theSAPimplementation team to correctly define the requirements and ensure they tie to the correct process areas.
• UtilizeSAPSuccess Factory to maintain annual performance evaluation and goal achievements.
• Facilitated JAD Sessions and gatheirdBusinessRequirements
• Assisted wif the BRD for the POS implementation project. Managed changes to the POS system
• Define and document CRM specifications for Confidential 's ERP system (NetSuite) for customer support, sales orders and offshore halpdesk
• Analyzed daily userSAPMM tickets, resolve their issues and document solutions.
• Create Standard Operating Procedures (SOPs) for use of the ERP System (NetSuite) sales ordering process, logistics and inventory management, RMAs & support call logging.
• Helped in configuringNetSuiteout of box functionality and developing screens and flows inNetSuite to fulfil the requirements of the stakeholders.
• Analyzed current "AS-IS"businessprocesses for potentialbusinessprocess changes as a result ofSAP
• Established average cost methodology utilizingNetSuiteincluding inventory valuation and accurate reporting.
• Assisted the PM in developing Use Cases and project plans and also managed changes to the scope of the project.
• Functioned as the primary liaison between thebusinessline, operations, and the technical areas throughout the project life cycle.
• TEMPEffectively managed live eCommerce clients of mid-sized B2B and B2C eCommerce websites integrated wif the company's existing ERP software and Shipping Software in a Content Managed System (CMS)
• Helped in designing new Web Content Management Repository by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
• Prepared reports on analyses, findings, and project progress, and presented results to management and customer personnel for E-Commerce applications.
• Cleaned various documents before sign offs were commenced such as API Specs and BRD's.
• Created complicated use cases to test the current system which led to various defects in the mobile site dis gave way to more specific goals for the project's needs.
• Assisted wifmerchandisingand marketing tools such as Content Management, Promotions Engine, Search, and Data Feeds.
• Performed extensive Requirement Analysis including data analysis and gap analysis.
• Developed a thorough noledge and maturity in all the phases of SDLC and familiar wif industry standard best practices & frameworks such as RUP (Rational Unified Process), AGILE & Lean
• Developed custom reports and deployed them on server using SQL Server Reporting Services (SSRS).
• Developedbusinessrequirement specification documents as well as high-level project plan.
• Worked wif Rational Clear quest for defect management
• Developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.
• Involved in inception phase and prepared vision and supporting documents that contained essential businesselements, BRD, and detailed definitions.
• Documented and delivered Functional Specification Document to the project team.
• Participated in the logical and physical design sessions, assisted and developed high- and low-level design documents.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
• Assisted the PM in performing Risk Assessment, Management and Mitigation.
• Assisted QA testing in formulating the test plans, reviewed QA test plans for appropriate test coverage and managed the Change request documentation for Change management processes.

Confidential, Temple, TX

Business Analyst

Responsibilities:

• Interacted constantly between legal and marketing departments wif the PM regarding various compliances which need to be in place before anything can be finalized.
• Gatheird details from the supplier about POS workstations about wat they do to ensure that they operate as expected and are not routing cardholder’s data to any other source.
• Developed function specifications for modifications of POS system for multiple chains.
• Include integrating new chain into existing systems which encompassed, gap analysis, specific brand requirements and full POS integration
• Gatheird requirements for the integration of POS system wif the supply chain system
• Prepared user training manual for merchandising team on managing commerce assets through ATG BCC (Business Control Centre).
• Establish documentation for agile methodology for implementation wif a very water-fall-centric development team.
• Responsible for revamping enhancement ranking process to conductERPsystem changes (SAP)
• Aligning the Ecommerce platform and system components wif organization's operational objectives to implement and enhance online stores for Org Business Units.
• Standardizing eCommerce modules to implement common functionalities across the platform. Implementing custom business rules for each Business Unit as per their market orientation.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Utilized Agile/ SCRUM and PMI methodologies to monitor, steer and develop project objectives.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Worked wif systems and client professionals of a complex, global company encompassing all facets of retailing including Catalog ordering, shipping, warehouse inventory management, purchase ordering, retail sales and customer services.
• Maintained and kept track of stakeholder’s requests for enhancements and changes using Rational Clear Quest;
• Manually verified the validity of the failed test cases. Performed Positive, Negative and Black box testing on the application
• Translated Business processes into Informatica Mappings for building Data marts.
• Created customized report using OLAP Tools such as Crystal Report for business use
• Wrote Test Cases in Mercury Quality center that would test various Test scenarios.
• Used UML notations for Object Oriented Design and Documentation.
• Did Integration Testing, GUI testing, Smoke and Sanity Testing, and Acceptance testing in the new builds for Basic Functionality Checking.
• Rational ClearCase was used to manage all the changes and change requests in the projects. Worked wif QA team wif the aid of ClearQuest for the bug tracking and Mercury Test Director for Test Case Management.
• Implemented SQL queries for QA testing;
• Prepared user manual and performed user acceptance testing;
• Played a key role in the planning and testing the system enhancements and conversions.

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Responsible for gathering business requirements and working wif project managers to prepare BRD (Business requirements documents) and FRD (functional requirement documents) as well as close interactions wif clients and the development teams as part of multiple mobile apps projects.
• Gatheird requirements for the integrationofPOSsystem wif the supply chain system.
• Acted as a liaison betweenBusinessusers and Development team; created Functional requirement document and Product requirement document (PRD).
• Responsible for implementing supply chain and operations solutions in the exploration & production lines.
• Preparation of Test scenario /Test Cases in HP ALM for System, Regression and Performance testing and maintain the test cases in Quality Center.
• Assisted wif the BRD for thePOSimplementation project.
• Created RTM (Requirement’s traceability matrix) mapping Requirements to Design Artifacts to SIT Cases to UAT Cases.
• Resolved issues related to requirements during system testing and UAT.
• Liaison wif Business team to ascertain their requirements of standard reports and ad-hoc querying functionality using Cognos.
• Created Process Flow diagrams, Use Case Diagrams, Class Diagrams and Interaction Diagrams using Microsoft Visio and Rational Rose.
• Support for an inventory management value assessment to improve financial performance and the customer experience by reducing working capitals and supply chain costs, and improving on shelf availability.
• Organize requirements into high level Use Cases and low-level Use Case Specifications and modeled them into UC, Activity and Sequence Diagrams using Rational Rose and MS Visio.
• Responsible writing Test Plans, Test Cases and Test Scripts using manual and automated testing tools from Rational and HP tools.
• Prepared test cases for the system covering SRS document, design document, reviewing them wif the developers and finalized the test cases.
• The primary responsibility was to work in Quality Assurance team and put in best efforts to get high quality product.
• Converted Business Requirements to the Functional Specification and Conducted JAD Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• Incorporated Rational Unified Process (RUP) to create Business Requirement Document Specifications using MS Visio, MS Word and MS Excel
• Creating, Process Flow Diagram, Context Diagram and Activity diagrams using UML.
• Facilitated JAD sessions and gatheird business requirements
• Understand the As Is System and develop the To Be system concept and also prepare the system process maps.

Confidential, Rosemont, IL

Business Analyst

Responsibilities:

• Provided recommendation for use of ATG Commerce for B2B and B2C business.
• Facilitated four-hour long round table discussion wif most HR directors, managers and analysts along wif QA manager to get their input ad-hoc UAT in the project.
• Performed requirements modeling and develop analysis diagrams, activity diagrams, sequence diagrams, state diagrams, data models, and use-case realizations using RUP tools in Agile.
• Gatheird requirements for the integration of POS system wif the supply chain system
• Assisted wif the BRD for the POS implementation project.
• Performed White Box, Black Box, and Usability Testing.
• Documented the outcomes of all the testing in MS Word and MS PowerPoint.
• Prepared PowerPoint slides of all the outcomes wif the focus on defects and presented to the team of VP of Human Resources, and the Developers.