SUMMARY

• Confidential is a consultant with over 7 years of IT experience as a business analyst, functional analyst, and QA Analyst for very large scale E Commerce ( Hybris, Digital River, ) and CRM implementations ( Salesforce.com, Dynamics CRM, SAP CRM)
• Worked independently with teh cross functional team members like Business Owners from Sales, Marketing, Customer services, Supply chain, Finance, Legal, System Architects, Developers and QA
• Worked on Customer Cockpit, Channel (WCMS Cockpit) Content (Product Cockpit (PCM)), Platform (Administration Cockpit, Report Cockpit, Hybris Management Console), Commerce ( Marketing tool, Jirafe Cockpit ( Reporting))
• Worked on Dynamics CRM on sales, marketing, customer service module for customization, configuration, creating custom fields, custom entities, views, forms, workflows, reports and dashboards
• Worked on many projects using teh standard SDLC processes such as Scrum, Agile and Waterfall.
• Excellent Communication, Presentation and Interpersonal skills, Self - starter, Team player with Leadership skills.
• Conducted JAD Sessions, User interviews to gather business requirements, define use cases, conduct Use Case Analysis, define scope of project, define requirement priorities, define KPIs and ROIs for projects
• Worked with business and technical teams to understand teh current As- Is process and defined teh To-Be process, Flow diagrams and Sequence diagrams
• Created Business Requirements Documents (BRDs) and got stakeholder approvals on these documents through multiple review sessions with teh business stakeholders
• Translated business requirement into functional requirements, system requirements, technical requirements, functional use cases, functional flow diagrams, Entity relationship mapping, Data Analysis and Data Mapping including table names, field name, field type, field value and business rules
• Experience designing screen mockups, wireframes, protocols and user interface.
• Expert in change control management by identifying impact on scope, budget and resources and then help to prioritize teh scope and bucket it into different release cycles
• Experience in creating UAT Test Plans, Test Cases, Test Scenarios and Test Matrix.
• Facilitated teh System Testing, Regression testing and User Acceptance Testing.
• Experience in defect management like logging defects, defect triaging, defect prioritization, defect resolution, participating in teh defect triage meetings and getting clarification on requirements to teh dev team members to get teh defect resolved immediately

TECHNICAL SKILLS

E Commerce: Hybris 5.0,4.8, Websphere and Digital River

MS-Suite: MS-Word, MS Excel (Macros), MS PowerPoint, MS Outlook, SharePoint, MS Visio

Testing Tools: Quality Centre, Jira, Visual Studio, Product Studio, WTT (Windows Test Technologies), MTC (Manual Test Client), Data Collection Tool, QTP 8.2

Performance testing tools: Load Runner 8.0, Rational Load test and Web Test Partner’s Performance Center 2.0.

Defect Tracking Tools: Manual Test Client (MTC), Product Studio,QualityCenter9.2/9.0

Languages: C, C++, Java, SQL, PL/SQL.

Operating Systems: Windows 8.1, 8, 7, Vista, XP, UNIX, Sun Solaris 2.8, MS-DOS

Testing Scripts: SQABasic, TSLScript, JavaScript and VBScript.

Data Bases: Oracle 9i/8i, DB2, MS-SQL Server, MS-Access.

CRM: Dynamics CRM 2015, 2013, 2011, Salesforce.com

Project Management: MS Project, MS Excel, JIRA, Visual Studio

PROFESSIONAL EXPERIENCE

Confidential, Bothell WA

Senior Business Analyst

Responsibilities:

• Worked with Director level stakeholders from business team to identify scope and gatheird requirements
• Conducted JAD sessions to define teh business requirements
• Created Product Backlog, Confidential Backlog and managed User stories.
• Functioned as teh bridge between functional business units and IT.
• Participated in Confidential planning, daily scrums, testing, retrospectives and Confidential reviews.
• Helped teh development teams to break down large and complex user stories into simplified versions for execution
• Building BA processes, managing new staff, creating onboarding documentation
• Lead teh offshore team and conducted functional spec review meetings, conducted status meetings to make sure teh off shore team is on track with teh development schedule

Confidential, Santa Cruz, CA

Senior Business Analyst/Consultant

Responsibilities:

• Worked with Director level stakeholders from business team to identify scope and gatheird requirements
• Conducted JAD sessions to define teh business use cases, flow diagrams and business requirements
• Translated business requirements into functional requirements, functional use cases, technical requirements
• Lead teh offshore team and conducted functional spec review meetings, conducted status meetings to make sure teh off shore team is on track with teh development schedule
• Participated in teh technical meetings, reviewed teh technical specification documents and provide feedback related to teh Hybris/E commerce platform
• Created UAT test plan, UAT test case, conducted UAT Testing, and participated in teh triage calls
• Conducted demo of teh application for teh business stakeholders to get their sign off on teh UAT

Confidential, Renton, WA

Sr. Business Analyst/Sr. Consultant

Responsibilities:

• Worked with Director level stakeholders from business team to identify scope and gatheird requirements
• Conducted JAD sessions to define teh business use cases, flow diagrams and business requirements
• Documented 1800+ business requirements, UML flow diagrams and use cases into BRD
• Prioritized business requirements to set teh scope for phase 1 and future phases
• Translated business requirements into functional requirements, functional use cases, technical requirements
• Created RTM (Requirements traceability matrix) to map teh business requirements to functional requirements
• Lead teh offshore team and conducted functional spec review meetings, conducted status meetings to make sure teh off shore team is on track with teh development schedule
• Participated in teh technical meetings, reviewed teh technical specification documents and provide feedback related to teh Hybris/E commerce platform
• Created UAT test plan, UAT test case, conducted UAT Testing, and participated in teh triage calls
• Conducted demo of teh application for teh business stakeholders to get their sign off on teh UAT

Confidential, Seattle, WA

Sr. Functional Analyst

Responsibilities:

• Got estimates for analysis, design, development, QA testing, UAT testing and created a project plan using Confidential project
• Created timelines using MS Visio to display key milestones, activities, various phases of teh project
• Conducted project status meetings with teh team members to track progress of teh project activities
• Reported project status with teh project team members as well as stakeholders to highlight project current progress, risks, issues, action items and next steps
• Leveraged Product content management, WCMS, HMC and Customer Service Cockpit for creating new products, new web templates, new customer creation, order cancellation, order approval/rejection and order fulfilment
• Worked with teh business stakeholders to gather business requirements, define business use cases, define requirements priorities and documented teh requirements to create a business requirements document
• Used Confidential Visio to create flow diagrams, wireframes and comps
• Created data mapping both at entity and field level, functional use cases and functional requirements to create Functional requirements document
• Created Functional Specification Document (FSD) dat includes summary, requirements traceability, system requirements, user requirements, functional overview, use cases, mockups, data analysis and data mapping
• Closely worked with teh development team to ensure they has correct understanding of teh user requirements
• Acted as a liaison between teh Business team and teh Technical team and also responsible for communications between teh Project Team and other related departments.
• Reviewed Test Plans, Test Cases and Technical requirements documents.
• Worked on Customer Cockpit, Channel (WCMS Cockpit) Content (Product Cockpit (PCM)), Platform (Administration Cockpit, Report Cockpit, Hybris Management Console), Commerce ( Marketing tool,

Environment: Hybris 5.0/4.8, WCMS, B2B Sites, B2C Sites, Salesforce.com

Confidential, Seattle, WA

Functional Analyst

Responsibilities:

• Gatheird business requirements, use cases, priorities and created Business requirements document (BRD)
• Created Functional Specification Document (FSD) dat includes summary, requirements traceability, system requirements, user requirements, functional overview, use cases, mockups, data analysis and data mapping
• Closely worked with teh development team to ensure they has correct understanding of teh user requirements
• Acted as a liaison between teh Business team and teh Technical team and also responsible for communications between teh Project Team and other related departments.
• Reviewed Test Plans, Test Cases and Technical requirements documents.
• Worked on Customer Cockpit, Channel (WCMS Cockpit) Content (Product Cockpit (PCM)), Platform (Administration Cockpit, Report Cockpit, Hybris Management Console), Commerce ( Marketing tool, Jirafe Cockpit ( Reporting))

Environment: Hybris 5.0/4.8, WCMS, B2B Sites, B2C Sites

Confidential, Redmond, WA

Business Analyst

Responsibilities:

• Created BRD, FSD and Requirement Traceability for Windows related projects
• Acted as a liaison between teh technical team and business user to communications between teh Project Team and other related departments.
• Involved in data analysis, data mapping & data migration in order to normalize and extract data
• Created test plans, test cases, bug triage, defect management, defect reports etc.

Environment: Windows 7/8, CRM Dynamics, Visual Studio Team Foundation, MTC, TCS

Confidential, Overland Park, Kansas

Business Analyst

Responsibilities:

• Worked with teh business stakeholders to gather teh business requirements and translated teh business requirements into more detail functional requirements
• Created detail functional specification documents and worked with teh Engineering/IT team to make sure they understand teh functionality/requirements
• Followed up with teh IT team to get bug fixes, clarify requirements to make sure teh functionality meets teh business requirements
• Environment: Hybris WCMS, HMC, Customer service cockpit, CRM, B2B and B2C sites