SUMMARY

• Analytical, enthusiastic, and innovative Business Analyst with seven plus years of diverse experience in all phases of Software Development Life Cycle (SDLC) primarily in requirements, analysis/ design, Agile methodology, testing and deploying business processes and system solutions.
• Extensive experience in conducting proficient requirement gathering/engineering, interviews, analyzing and documenting detailed business and functional requirements, scope agreements, business process descriptions and training end users, working on documents, organizing and writing meeting minutes, communicating TEMPeffectively with upper management, developers and QA engineers, experience in creating use case diagrams, writing use cases and test cases.
• Excellent facilitation skills to elicit business requirements by conducting walkthroughs, surveys, questionnaires, prototype demonstrations, stakeholder interviews, brainstorming and JAD and JAR sessions.
• Comprehensive noledge of Waterfall, Agile and Scrum Management. Adaptive to fast moving environment with changing priorities.
• Strategically sound in building strong partnership with business stakeholders, development partners, vendors and another cross - functional team. Sound in suggesting system automation solutions to business problems or opportunities; providing automated solutions dat are cost TEMPeffective and dat meet user requirements. Experience in preparing design proposals to reflect cost, time and solution alternatives to satisfy existing and future functional capabilities or needs.
• Have exposure in educating internal customers on business systems and procedures and working with other analysts and QA team to set priorities and schedules.
• Experience in setting up expectations with users and recognize when issues/events may effect delivery. Ability to anticipate user needs before they arise and present solutions to project management dat encompasses issues at hand.
• Expertise in mapping business processes using MS-Visio, performing “as-is” analysis and creating “to-be” processes (GAP Analysis).
• Expertise in Client site coordinator dat involves understanding business requirements, day to day client interaction, offshore noledge transfer (KT) activities, onsite status call coordination, project deadline keeping and worked as a team with business partners and end data customers.
• Online Certification Administrator to oversee all functions associated with staging campaigns, supporting success of the processes, and assuring all access marked for revocation has processed as noted.
• Contribution to the development of SOP’s, SharePoint sites, workflow templates and user stories based on recertification life cycles and information security controls.
• Ability to provide updates to internal partners and Certification Management regarding information security solutions.
• Ability to participate in risk discussions by providing information to the team concerning on-going operation processes and aid with developing new formal procedures and controls under direct supervision of the Certification manager for both platforms.
• Ability to provide and maintain requested reporting to the Recertification Manager and Project Manager timely basis.
• Exceptional problem solving and sound decision-making capabilities, recognized by alternative solutions, confident and accurate decision-making coupled with excellent written and verbal communication and interpersonal skills; technical writing, stakeholder engagements, negotiations & active listening. Excellent track record for meeting deadlines and submitting deliverables on time.

TECHNICAL SKILLS

Methodologies: SDLC, Waterfall, Iterative, Agile (Scrum), & Sprint Planning

Operating Systems: Windows 95/98/NT/2000/03/XP/2010, LINUX

Databases & Languages: Oracle DB, SQL Server, SAS, MS Access, GUI (Graphical User Interface)

Business Modeling Tools: SailPoint, RSA Aveksa, SSRP ( Confidential ReCertification Platform), JIRA, HP ALM, Share Point, Quality Center, MS Office Suite (Visio, Excel, Access, PowerPoint, Project & Word), Tableau

Process Improvement: Business Process Modeling & Scenario Mapping

Documentation & Reporting Tools: Ad Hoc, Enterprise Software Validation, documentation along with requirements gathering and analysis.

PROFESSIONAL EXPERIENCE

Confidential - Quincy, MA

Senior Business Analyst

RESPONSIBILITIES:

• Initiation & monitoring of the process workflows for General Access (GA), High-Level Privileged Access (HLPA) & Infrastructure Privileged Access (IPA)
• Management and oversight of the full Recertification Review Lifecycle (Pre-Review, Review, Post-Review stages); managing review components, data collector scheduling, Review activation and closure. Simultaneously, interface with the end user to provide support throughout the review lifecycle while managing all pre and post review manual controls.
• Revocation, Remediation and Validation process tracking; managing the review validation process to assure identified access is reviewed as requested
• Recertification reporting; provide Ad-hoc reporting to better understand the life cycle phases to a-verse risk in upcoming challenges for recertification to operations & projects team.
• Extensive experience in production support, leading technical troubleshooting and escalating of issues or process gaps, following questions and research.
• An understanding of application/data security, information security audit controls and risk management for computing required fundamentals.
• Gather requirements and create system level requirements documents; perform analysis and documentation of operational gaps and identification of areas for process improvement. Obtain signoff from stakeholders of impacted groups to drive the enhancement process for IAM Program to meet business needs.
• Contribute to the development of IAM tools based on recertification life cycles, security controls and dynamic priorities.
• Provide updates to internal stakeholders and recertification management regarding information security solutions.
• Work closely with subject matter experts and business stakeholders to gather both functional and technical requirements while documenting and maintaining them throughout project phase.
• Work closely with the Access Control PMO to assure organizational objectives are met and organizational risk is mitigated.
• Drive program design review working directly with customers and business owners on the integration requirements including provisioning, de-provisioning and user lifecycle into the IAM platform.
• Maintain and assess operational requirements and service issues for improvement opportunities.
• Develop strategic road maps and enterprise wide standards for IAM systems and program to meet business needs.
• Consult with business units when implementing access levels for new systems to ensure quality and accuracy.
• Prepare documentation for audit requests, store artifacts as evidence for future inquiries and act as the point of contact for audit issues.
• Work with technical team to create system test cases and perform system testing.

Environment: SailPoint, RSA Aveksa, HP ALM, Oracle, MS Office Suite, Able-bits, Tableau, windows 2000/XP, HTML

Confidential - Dorchester, MA

Business Analyst /UAT Tester

Responsibilities:

• Worked on multiple Mortgage projects including MAS (Mortgage Application Service), Military and Veteran loan processing application. Also worked on multiple testing projects to carry the system and UAT testing activities.
• Worked with Business Users, Customers and Subject Matter Experts (SMEs) to understand the existing system and the current business process and methods to identify deficiencies and areas for improvement and enhancement.
• Accountable for creating, maintaining and ensuring User stories to have coverage on business values, story points and acceptance criteria.
• Proficiently halped development teams to break down large user stories for execution.
• Advised product owners, scrum masters and teams to improve their ability to create good Product Backlogs to prioritize features and subsequently created Sprint Backlogs.
• Actively assisted in the acceptance and validation of the stories by testing the delivered stories.
• Moderately used SQL queries to validate and pull data from the backend.
• Provided detailed User Interface Document to the development and testing team for clear understanding of the system.
• Conducted requirement walkthroughs with the development and test teams before the development and testing phases respectively, to ensure dat the requirements are accurately understood.
• Created and maintained Requirements Traceability Matrix (RTM) to trace technical requirements to their business requirements and the test case to their functional requirements.
• Worked closely with the QA Team and played a key role bringing in best practices of test-driven development in an agile environment.
• Actively participated in the Daily stand up and Weekly status meetings.
• Extensively used task board, poker planning for better teamwork and results.
• Conducted User Acceptance Testing (UAT) to ensure all the business requirements have been fulfilled by the application.
• Actively participated in Smoke Testing, Post-Production Validation (PPV) and handled issues appropriately.
• Prepared detailed user manuals and conducted training sessions.
• Created and maintained functionality of automation scripts using Selenium, Unified Functional Tester (formerly QTP) and other tools to increase testing productivity by providing technical solutions, utilities and process improvement initiatives.

Environment: Agile Methodology, Microsoft Visio, Oracle DB, Java, SQL, HP ALM, JIRA.