Summary

Business Consultant / Analyst / Agile Scrum Master

Operational Process Expertise Cross Industry Expertise

Highly qualified Business Consultant offering 10 years of Business Analysis expertise in the area of Business Process Re-engineering and new technology integration/implementation. A Results focused and Effectual leader with proven ability to develop and document Functional Requirements, Detailed Design Specification and Needs Assessments for the purpose of organizational process enhancement/re-engineering, cost effectiveness and new technology solutions.

Industry focus:

PROFESSIONAL EXPERIENCE

Agile- Scrum Master

Confidential

Responsible for:

• Guiding a team, consisting of 8 Developers and 4 QA testers, in the successful completion of projects/stories created by the Business staff and Product Owners
• Coordinate with the Product Owners in the prioritization of user stories per Sprint
• Maintain Product Backlog, Sprint Backlog, Burndown charts, Team Velocity and Team member story ownership
• Conduct daily Stand Up meetings with the team members to identify progress, impediments and issues Follow up accordingly
• Lead team Grooming / Planning sessions for user stories identified for a specific sprint
• Conduct Retrospective sessions to gather team feedback that will enhance the overall Agile Scrum experience.
• Process Automation Engineer/Project Manager Confidential Responsible for: Identifying areas/processes within the organization where the newly acquired IBM BPM system would prove most beneficial, efficient and cost effective Working with the Business staff, assuming a key role in the management of ongoing Small technology projects approximately 130 projects at a given time for Partners of Barclaycard utilizing an Agile based methodology. This includes working with the Business and technical staff to develop Project charters, obtain Development and QA Testing resources, determine release dates and address any/all issues between the business and technology staff in order ensure a seamless implementation for the Partner. Business Analyst Confidential Responsible for developing and documenting Functional Requirements Specifications for GSI's eCommerce Partner - Zales Jewelers Webstore Business Analyst Confidential Responsible for the Identification, Analysis and Documentation of enterprise wide business processes for the purpose of the corporate wide transition of select Regional business processes being outsourced to an external vendor.

This included:

• Identifying specific business areas: Enrollment, Fulfillment, Claims, Finance, Systems, Customer Service, Appeals Grievances, Benefits and Provider Services
• Utilizing Agile methodologies, conduct Elicitation sessions with representatives of each area to identify and document affected business processes, procedures and systems
• Document specific Transitional Business Requirements for all affected areas following the SDLC lifecycle principles
• Handle transitional issues to ensure efforts are maintained within the agreed upon Service Level Agreement SLA Guidelines

Business Analyst Confidential

• Implement SharePoint Portal DMS technology, Claims Processing System and ImageRight Document Management system within the Reinsurance, Claims and Financial sectors of Legion.
• Work with Business users to gather business requirements using Agile methodology as a basis through JAD sessions, shadowing and interviews to develop current state process flow diagrams to lay the groundwork for developing Future State processes
• Present formalized documentation to business Team to gain acceptance, understanding and sign off from Senior Management
• Work in conjunct with the Technology staff during development to ensure adherence to documented requirements
• Accumulate document and metadata information for the purpose of implementing a Document Management system.
• Meet with Vendor, evaluate products to ensure the most suitable technology is implemented based upon user needs/identified requirements.
• Meet established timelines, goals and milestones during project.
• Develop UAT protocols, end user training strategies and training documentation
• Provide classroom, personal training sessions

Business Analyst Confidential

• User Acceptance testing for the implementation of Microsoft SharePoint Portal technology within the PFH Business Environment
• Design End user Web pages utilizing SharePoint technology
• Business Consultant Confidential In conjunct with other project Team Leaders, lead a Process Re-engineering consultant team within the Investment Banking division. Review current operational processes, identify process deficiencies and recommend cost effective resolutions that would facilitate and streamline the functional processes within the Division.
• Facilitate group meetings and individual review sessions with business management and staff to review goals and business requirements
• Utilize Six Sigma Methodology tools such as Criteria Matrix, Visio diagrams, Metrics reporting , workflow diagrams etc. to enable accurate targeting or problem areas to develop finite process resolutions
• Business Consultant Confidential Performed detail project leadership in converting FileNet lines of business LOB to IBM Content Manager and Captiva environments
• Conduct end user requirement gathering sessions, identify and document issues and recommend improvement opportunities
• Managed UAT, Web Ex training and rollout of new system and issue resolutions
• Documented UAT Test Plans, Training materials and Project timeline

Business Analyst Confidential

• Perform detail Business Analysis and gather functional business requirements for the purpose of implementing new Document Management technology within the Mortgage Loan Processing Division of client organization.
• Conduct end user requirement gathering sessions, identify and document issues and recommend improvement opportunities
• Document all detailed client business process requirements, incorporating all current functionality in both text and diagram format.
• Document proposed functional workflows taking into consideration new technology capabilities in conjunct with client business needs/goals

Business Analyst Confidential

• Responsible for assisting the client organization/vendor in designing and implementing a Document Management based technology for the purpose of processing new claims. Worked in conjunct with the vendor in identifying Business needs, development criteria, implementation strategies, testing and end user training classes.
• Developed a company wide online training manual through Lotus Notes software

Business Analyst Confidential

Organizations devoted to the design and implementation of Document Management technologies within the business environment.

Confidential

• Music- BFI Furniture- First Community Bank of Seattle- Canandaiqua Wine - John Hopkins Healthcare.
• Perform detailed analyses of client business processes and workflows for the purpose of initial design, developing, integrating and implementing Document Management systems.
• Process Re-engineer the processing functions to accommodate the new workflows/procedures and systems
• Provide system Quality Assurance testing during the development process in addition to end user training.
• Act as the focal contact for the client during the system development working in conjunction with the IT staff.
• Provide Pre-Sales support to the Sales staff, presenting Business Analysis methodologies to prospective client companies.

Business Consultant

Confidential Assignment focused on training and development initiatives

• Assessed current training practices for Medical Claims Examiners.
• Provided recommendations for revising the current program to accentuate evolving training needs
• Designed an effectual training program to accommodate environmental claims examining practices
• Developed a Users guide/training manual
• Implemented, tested and assessed the new training program resulting in 73 increased efficiency ratio.

Business Analyst Confidential Assignment focused on the development of an online training program

• Identified clerical Underwriting training needs in conjunct with Subject Matter Experts.
• Documented training materials
• Provided recommendations for enhancing the training program to include online access
• Worked with technical staff to format training documentation on a LAN based program.

Business Analyst Confidential

• Internal Management consultant to a client base of 400 staff members
• Data Collection, analysis and resolution of complex processing issues
• Analyzed business practices and procedures for efficiency / cost effectiveness for both manual and systems VM, IMS Mainframe LAN based
• Reviewed current processes and provided recommendations to maximize efficiency/productivity
• In conjunct with the End Users and IT staff, gathered system requirements via personal interviews, and conducting JAD and Brown Paper sessions to identify and document process requirements for the purpose of the design and development of a new Major Claims claims processing system.
• Participated in and monitored User Acceptance Testing, developing Test Plans/Scripts for end user use.
• Assisted the End User and IT staff in identifying/resolving development issues.
• Developed new system process procedures / training materials
• Facilitated and led team meetings in support of various high impact projects
• Implemented Imaging technology within the Litigation Dept. /Policy File warehouse FileNet.
• Provided technical direction in the areas of methods analysis and training on Imaging System, LAN Based E-mail and MS Office products.
• Prepared and documented detailed procedures and workflows
• Participated in the re-organization of the physical and process structure of the Major Claims Organization
• Provided classroom training on selected MS Office software programs

Process Analyst - Process Engineering Department

• Researched and evaluated both systems and processes within the P C Claims Division focusing on process / procedural enhancements. Additionally, coordinated mainframe System enhancements via VM mainframe.
• Introduced Electronic Mail within the P C Claims Division
• Ensure the production of an efficient and high quality product