Seasoned program manager with proven project management and technical analysis skills.

To secure a position that will best utilize my experience and afford new challenges within an organization seeking a results oriented and motivated team player.

Extensive operations experience and customer interface within State, Local and Federal Government Sectors which include but not limited to: Indiana FSSA, Mass Maritime Academy, U.S. Small Business Administration, Department of Motor Vehicles and/or Transportation, Volpe NTSC, Naval Undersea Warfare Center, National Security Agency, Environmental Protection Agency.

Notable Achievements:

• Responsible for oversight and management of Indiana State Eligibility Modernization efforts for state assistance programs TANFF, Medicaid, Food Stamps SCHIP . Gradually moving the Indiana program from worst in the nation, to provide Hoosiers with much needed timely and accurate relief and assistance.
• Implemented non-traditional methods for the health/social services vertical to achieve rapid results IPT methodology and PMBOK principles .

Executive Program Director, Indiana FSSA Project

• Responsible for over 1600 personnel managed by more than 25 direct reports in assuring program accountability to state sponsors and cabinet level Secretary of HHS governance.
• Manage P L as well as budgets and COI initiatives for the project maintain staffing masters and adjust for personnel modifications to comply with program efficiencies.
• Negotiated pilot program changes and enhancements to modernization effort to include timetable planning, ROI, and manpower improvements.
• Prepared and presented reports to include go/no-go rollouts, task completion and progress, error and remediation tallies, and non-conformance/anomaly activity matrices.
• Develop and implement operational guidelines to facilitate efficient management of vendor relationships.
• Recommend, implement, and execute strategic changes in operations strategy, policies, and practices statewide.
• Provide leadership for problem resolution to facilitate improvements and improved working relationships.
• Ensure compliance with Modernization contract and oversee contract administration efforts.
• Ensure compliance with State and Federal regulations.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.

Vice President, Business Operations

• Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
• Oversee activities directly related to making products or providing services.
• Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
• Review operations and confer with technical or administrative staff to resolve production or processing problems.

Notable Achievements:

• Deployed the first Self-Serve Kiosk based Emissions Test pilot program in the country with the Department of Ecology in Washington State.
• Established an internal initiative to achieve ISO Certification.
• Introduced Applus to State and Federal Government best practices related to program management, which included the implementation of Integrated Product Teams and DoD fashioned Contract Administration and Tracking.

Senior Director of Operations and Technology

• Establish operational best practice initiatives and standards for improvements in quality cost control, on-time delivery, safety and customer relations.
• Introduce and monitor cost savings initiatives throughout all State Government programs within the DMV, DEM, DEP, DNR, Department of Ecology, and EPA to increase program operational efficiencies.
• Interfaced daily with executive members of the State Government, which included the DMV Registrars, Agency Commissioners, Bureau Chiefs, and Cabinet level personnel to facilitate effective management of the BPO services for DMV, DEM, and the Department of Ecology.
• Worked with the aforementioned agencies to conduct efficiency studies to improve program throughput, which included time in motion studies.
• Worked with the aforementioned agencies, specifically the DMV and Bureau Chief in the State of Connecticut to conduct studies on the effectiveness of the customer service call center and improved the overall customer experience.
• Develop and implement operational guidelines to facilitate efficient management of vendor relationships.
• Utilize business process reengineering and quality assurance principles in the areas of emission techniques, equipment usage, capacity planning, scheduling, safety, customer satisfaction and performance measures to enhance efficiencies and contract compliance.
• Lead the operations and technologies team, consisting of program managers and IT staff, through effective communications, coaching, training and development.
• Conduct program benchmarking and open communication to facilitate cross-pollination of best practices knowledge between the individual State Government programs operated by Applus .
• Recommend, implement, and execute strategic changes in operations strategy, policies, and practices nationwide.
• Provide leadership for problem resolution to facilitate improvements and improved working relationships.
• Develop and oversee operations budget to ensure compliance with contract and organization expenditure requirements.
• Ensure compliance with Program contracts and oversee contract administration efforts.
• Ensure compliance with State and Federal regulations.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
• Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
• Project a favorable image of the company to promote its aims and objectives and foster and enhance public relations and acceptance.
• Keep management promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action to take.

Notable Achievements:

• Reestablished a positive relationship and reinstated trust with a very disenfranchised DMV customer due to activities concerning the previous program manager.
• Transitioned the State's program auditing requirements to Applus through a contract change order and recruited the former State employees responsible for the auditing of the program.
• Identified significant cost savings 3M in the Massachusetts Emissions Testing Program by combining the print services required for preparing the vehicle's inspection certificate.

Program Manager

• Perform, direct and/or coordinate the activities of a motor vehicle emission and/or safety inspection program in accordance with contractual requirements and company policies and objectives.
• Interface with/report to State DMV and DEM on a daily, weekly, and monthly basis regarding program status, issue identification/resolution, motorist convenience/customer service, and/or other program issues/enhancements.
• If applicable, interface with test and/or repair industry representatives regarding program activities/issues.
• Formulate and/or recommend operating policies and objectives, or changes in existing policies and objectives. Ensure compliance with, and implementation of, approved policies and objectives.
• Analyze and appraise regularly and systematically the effectiveness of all State inspection program operations.
• Ensure recruitment and training of competent personnel within corporate guidelines.
• Foster a work environment that is conducive to optimum employee effort and performance, positive employee attitudes and personal growth.
• Establish and manage program budget within contract requirements and ensure cost objectives were achieved.

Technical Business Consultant

• Provided proposal support to major clients concerning new system/product development.
• Efforts included design-to-build analysis, COTS/NDI selection, generation of system requirement matrices and program ILS certification.
• As an independent subcontractor, helped maintain responsibility for client interface, funding security, and business development.

Notable Achievements:

• Streamlined Raytheon's procurement process by proposing a Company Wide Agreement and Blanket Purchasing options.
• Positioned NECSAS to achieve the status of the 19th fastest growing small business in the country according to Entrepreneur Magazine in 1997.
• Acquired a small Connecticut company

President and CEO

• As President and founder of NECSAS Corporation, oversaw all management, technical direction and fiscal activities regarding the organization.
• Negotiated contracts and subcontracts with State and Federal Government customers, suppliers, strategic partners and vendors.
• Generated and responded to Statements of Work SOW's Requests for Proposals RFP's Requests for Quotes RFQ's and invitations to bid.
• Provided engineering and related business services to the Naval Undersea Warfare Center, Raytheon, SPAWARs, Mass Maritime Academy, and the NJ EPA.
• As part of the services provided to Mass Maritime and the EPA, NECSAS supplied an application that could replicate an oil spill and the movement of the oil based on criteria entered, i.e. ocean current, wind, tides, etc
• Managed the conduct of more than 30 engineers and scientists assigned to various Government programs for in-house systems as well as contract assignments at client facilities.
• Worked directly with government procurement administrators and Fortune 50 executives to secure contract delivery vehicles and establish program liaison.
• Key individual responsible for company start-up, development and eventual sell-off.

Notable Achievements:

• Produced the first Submarine Engineering Change Order tracking system for the Navy.

Systems Engineer

• Supported planning for acquisition of the AN/BSY-2 Submarine Combat System Team Trainer.
• Developed design-engineering recommendations based on analysis of factors such as acquisition, maintenance and support costs, as well as reliability data and technical suitability.
• Participated in the analysis of modifications, revisions and upgrades to equipment installed aboard US submarines and in the NUWCDIVNPT Land Based Evaluation Facility LBEF .
• Included review of change packages to ensure the internal and external components of the CCS, as well as interfaces which were technically and logistically supported for installation, testing, operation maintenance and configuration control accuracy.
• Interfaced with the COTR at the Naval Undersea Warfare Center and similar Government and Navy personnel.

T-AGOS SURTASS Mission Supervisor

• Participated in operational analysis and evaluation of complex data processing, communications and navigation systems aboard SPAWAR-sponsored surveillance ships in the SURTASS program.
• Responsible for conduct and supervision of seven technicians in an operational seaboard environment. Duties included: operation and evaluation of classified US Navy data acquisition systems.
• Operations encompassed state of the art techniques relegated to detection, signal conditioning, spectral/spatial processing, data encryption and satellite transmission to a shore evaluation facility. Specific duties included responsibility for command decisions regarding tactical mission operations, deployment/retrieval of towed array sensor and acoustic signature analysis.
• Responsible for training new shipboard personnel for at-sea tasking and conduct of mission procedures and protocol.

Design Associate/Senior Technical Advisor

• Operated, maintained and evaluated deliverable acoustic and sonar products including CCS AN/BSY-1, AN/BSY0-2, CCS MK-2 hardware and software, AN/SQQ-89 sonar and submarine active detection sonar SADS in conjunction with the conduct of factory acceptance testing prior to delivery to the Navy.
• Generation and execution of test plans and procedures as well as performance monitoring and fault localization techniques.
• Served as fleet liaison providing initial training to Navy personnel on new and modified equipment.