SUMMARY

• Over 8 years of experience as Business Analyst in the Information Technology Industry.
• In depth knowledge of Software Development Life Cycle process which includes Waterfall, Rational Unified Process methodology RUP and Agile Scrum.
• Active participation in discovery sessions, interviews, prototyping, document-reviews, plan setup, plan configuration with customers.
• Proficient in preparing Business Requirement Document BRD , Software Requirement Specification SRS , System Design Specification SDS , Functional Specifications, Functional Specifications and User Manuals.
• Created UML Diagrams including Use Cases, Activity Charts, Sequence diagrams, Data Flow Diagrams and ER Diagrams using MS-Visio thus defining the Business Process Model and preparing complex functional requirement documents.
• Capable in prototyping documents, models and attributes for consistency, completeness and risk minimization.
• Experienced in conducting Joint Application Development JAD sessions with end users, SMEs and stakeholders and Rapid application development RAD sessions.
• Extensive experience in developing Use Cases, creating static prototypes, Wireframes conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Involved in Client interaction and support to the marketing team. User meetings resolve implementation and performance issues.
• Experienced in Enterprise Business Analysis, Requirements Management, Software / Web Usability, Information Architecture, and Training Materials Development consulting services to corporate clients and maintaining SLAs.
• Simplified existing applications integration architecture build for scalability utilizing SOA as framework and Applied the As Is and To Be process designs in order to identify any potential process gaps and as well as improvement opportunities.
• Good knowledge of SQL Queries for Data Validation and Data Integration.
• Experienced in SharePoint.
• Accomplished at UAT user acceptance testing , Functionality Testing, Unit testing, System Testing, Integration Testing and Regression Testing.
• Extensive experience with Data Warehousing, Extraction, Transformation and Loading ETL .
• Expertise in developing Test cases, Test plans and Test procedures in manual and automated test environments.
• Excellent technical and analytical skills with clear understanding of design goals of ER modeling for OLTP and dimension modeling for OLAP.
• Created Test Plan and executing Test Cases based on Design document and User Requirement document for testing purposes reports in Business Objects.
• Defects tracking prioritize outstanding defects in reporting system. Coordinate between development team and the management team to resolve any conflicts/defects in terms of requirements.
• Motivate team players with excellent business, analytical, communication, presentation, and management, technical and written skills.

TECHNICAL SKILLS

Professional Experience:

Confidential

Sr. Business system analyst

Capital one is a diversified banking company focused primarily on consumer and commercial lending and deposit origination. Its principal business segments are Local Banking and National Lending. Local Banking includes consumer, small business and commercial deposits, and lending conducted within its branch network. The scope of the project was to build a new Mortgage point of sale system for the loan-processing department, which would help the Loan Officers, Brokers and Appraisers to quickly file new loan applications, see through the existing loan applications. All the data of the loan-processing department's wholesale channel was then stored in the database and this system offered consolidated information on the eligibility, progress and processing of the loan applications. The details of and updates from escrow agents, underwriters and attorney were all accessible.

Responsibilities:

• Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the Project Manager and technical lead.
• Identified and analyzed, defined opportunities for business process improvement, documented business processes and initiated efforts to make improvements.
• Contributed to the definition of scope, performed extensive requirement analysis and defined functional specifications.
• Involved in requirement scoping and identifying high priority requirements for implementation.
• Partnered with the business stakeholders, process owners, users to identify their requirements, produced detailed specifications, planned the project deliverables with the software development team.
• Created high level list of user requirements Product Backlogs and prioritized the list of product backlog items PBI's .
• Organized and conducted product-planning meetings, sprint planning meetings, mid-week meetings
• Facilitated daily scrum meetings to review the status of sprint backlogs and sprint review meetings to discuss the accomplishments and issues.
• Created sprint burn down charts and release backlogs for effective Project Management.
• Developed Use Case diagrams by analyzing the business process to describe system interaction and functional requirements of the system.
• Utilized SharePoint 2013 as an administrator for document management, version control and creating team dashboards on the team site.
• Created wireframes and developed a prototype of the graphical user interface GUI and demonstrated to the stakeholders and business users and took feedback from them.
• Coordinated and conducted joint application development JAD and walk through sessions involving business unit stakeholders, technical analyst, project managers thereby utilizing strong interpersonal, oral and written communication skills.
• Worked with SQL queries to extract application data to perform application validations.
• Worked closely with Developers for integrating the data from different databases for analyzing and reporting the data, and loading into the new system in the required form.
• Tracked defects in Quality Center and worked with QA team to resolve defects.
• Assigned problems to appropriate software development team for fixes.
• Prepared UAT test cases created a list of UAT users and conducted UAT along with them.

Environment: MS Office Suite Word, PowerPoint, Access, Excel, Outlook , MS Project, MS SharePoint 2013, MS Visio, SCRUM, MS SQL, Business Objects, Quality Center, TIBCO spotfire.

Confidential

Sr.Business Analyst

Claim Center application is a claim process management system- an enterprise web application that manages claim information and process claim from first notice of loss through execution of financial transactions, including payment and setting of reserve. Assignment involved Web-based online submission of insurance claims.

Responsibilities:

• The client wanted to replace its legacy system that involved manual, redundant processes and develop a core policy administration and agency management system that can deliver the needs of the challenging insurance environment.
• Developed a file of Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Created functional specifications, business requirement documents and use cases to enhance a property casualty data and analytics platform.
• Identified and Analyzed key potential Risks along with the entire Project Development Life Cycle, Developed risk mitigation plan, and assisted PM in risk management.
• Assisted Project Manager in creating project charter, project plan using Agile methodology for SDLC.
• Involved in all phases of software development life cycle in Agile framework.
• Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level.
• Led client facilitation meetings to gather requirements Inception phase , there after assisted tech leads in Analysis Design of architecture using UML Rational Unified Process.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML Unified Modeling Language methodologies.
• Participated and facilitated different levels of discussions through JAD sessions, conference calls and business workshops held to plan business strategy.
• Collected and documented business processes as well as business rules. Participated in the identification, understanding, and documentation of business requirements, including the applications capable of supporting those requirements.
• Used MS Office suite Word, Excel, Access, Visio, Power Point, Outlook, and Project for project tracking, documentation, and presentation to senior management.
• Created SharePoint workflows using SharePoint Designer 2010
• Used MS project for project management activities.
• Conducted Risk Analysis for the products used by the company.
• Member of the Process Team that was responsible for defining the company's software development process based on UML and incorporating Agile and enforced its adoption on teams
• Facilitated business requirements gathering sessions with the client, and overlooked the creation of Use Cases/Activity Diagrams, Functional Specifications using UML/Visio
• Involved in business analysis of the existing tools and configuring new feature set up. Produced the key deliverables by understanding the Application design Gap Analysis Document GAD concentrating on gap analysis
• Conducted UAT User Acceptance Testing. Involved deeply with client interaction.
• Also handled the task of end user training.
• Worked with SQL queries to extract application data to perform application validations.

Environment: MS Office Suite Word, PowerPoint, Access, Excel, Outlook , MS Project, MS SharePoint 2013, MS Visio, SCRUM, MS SQL.

Confidential

Sr. Business Analyst

Dell Inc. is an American privately owned multinational computer Technology Company based in Texas, United States that develops, sells, repairs and supports computers and related products and services. The project included integrating different user segments into a unified platform designing a web and mobile application for Production Planning and Inventory Control department at Dell. Inventories were traced using this website depending on products, customer-based, WIP, safety stock and SKU's.

Responsibilities:

• Conducted a budget planning of the project through walkthroughs and meetings involving leads from Development, QA and Technical Support Team.
• Prepared project charters/plans and identified the major milestones of the project.
• Collaborated with Stakeholders, Subject Matter Expert SME's to get the requirements.
• Created baseline document after conducting feedback/review sessions with business owners / business users
• Studied current flow system of pricing, inventory and logistics department Dell Inc.
• Created BRD FRD/FSD and worked closely with the development team to create the SRS.
• Gathered functional requirements for cloud web application, to meet the business requirements.
• Used Waterfall and Agile SCRUM framework for project.
• I was the Scrum Master and conducted Sprint planning meeting, sprint daily meeting, sprint review meetings and also created sprint burn down chart.
• I worked closely with the product owner and the parallel running CRM Team in creation of Product Backlog
• Interacted with project managers, tech leads external teams and vendors to set the estimates for all the functional areas getting impacted.
• Reviewed technical impact analysis, identifying and segregate relevant applications.
• Coordinated and assisted the team through designing, coding, testing, deploying, maintaining, and supporting client initiatives, by running sprint cycles.
• Performed data mapping by understanding dependencies with other functionality and finding Critical Path Method.
• Extensively involved in Data mining, Data mapping and Data modeling.
• Worked on IBM DataStage to integrate data across multiple systems.
• Participated in Data base design sessions, Database normalization meetings.
• Good knowledge of SQL queries for data validation.
• Extensively performed GAP analysis in the project, as there were numerous, 'AS IS' and 'To Be' conditions.
• Created Business Manual.
• Co-ordinated Post deployment support.
• Organized focus groups to discuss and ensure effective adoption of feedback to improve the usability of the mobile applications and web based applications.

Environment: UML, SCRUM, MS Access, MS Office, ASP, SQL Server, Adobe Analytics, Visual Studio, SDLC, IBM Data Stage MS Visio, Concept Mining,VSM, SharePoint 2007, Version One.

Confidential

Business Analyst

• Confidential offers a wide range of banking products and financial services to corporate and retail customers through its specialized subsidiaries in the areas of investment banking, venture capital and asset management.
• The project was about developing an Online Banking Application that will help customers accessing their savings account, checking account, and credit card account via Internet.

Responsibilities:

• Interacted with the customers and internal stakeholders to gather user requirements and their expectations from the system.
• Involved in analyzing Business Requirements and developing System Specifications.
• Analyzed monthly/quarterly performance against plans and forecast and recommended corrective actions.
• Did rigorous load testing using Load Runner.
• Assessed business priorities, and advised business units on risks and Cost-Benefit analysis.
• Used Rational Rose to generate various UML Diagrams.
• Organized cross training of team members and users to become more responsive.
• Participated in the development and preparation of the Test Plan with the testing team as well as ensuring testability, reliability, usability, maintainability and performance of the application.
• Involved in incident reporting and change and configuration management procedures using Clear Case.
• Ensured that the modifications suggested by the users were incorporated into the application.
• Formed a bridge between the Project Manager and different teams with effective presentations.

Environment: UML, Clear Case, MS Access, MS Office, SQL Server, Visual Studio, SDLC.

Confidential

Business Analyst

Aviva India is an Indian life assurance company, and a joint venture between Aviva plc. A British assurance company, and Dabur Group, an Indian conglomerate. The scope of the project was to work on screen enhancements of existing health care claim processing system.

Responsibilities:

• Designed the business requirement collection approach based on the project scope and SDLC methodology.
• Conducted interviews with project managers, business users to collect requirement and business process information.
• Developed PowerPoint presentations for monthly meetings with upper management.
• Teamed up with Insurance advisors to perform market survey and learn client requirements to assist technical team in Software development.
• Participated in SLA Service Level Agreement writing for different insurance products like Personal Insurance, General Insurance, Property and Casualty Insurance.
• Conducted a budget planning of the project through walkthroughs and meetings involving various leads from Development, QA and Technical Support teams.
• Created Data Flow Diagrams, Activity diagrams and Use cases for the audit planning process.
• Worked with SQL queries to extract application data to perform application validations.
• Coordinated in developing test scenarios, test cases and implemented test plan with QA team.
• Assisted in development of training materials for new technology and process improvement.

Environment: UML, RUP, SDLC, Rational Rose, Windows 2000, MS Office, MS Project, MS Visio.

Confidential

Jr. Business Analyst

This project involved development of a web based proprietary system for quoting, and maintaining and issuing auto and homeowner insurance policies.

Responsibilities:

• Designed the business requirement collection approach based on the project scope and SDLC methodology.
• Conducted interviews with project managers, business users to collect requirement and business process information.
• Formulated Test Plans from Business Requirements/Function Specifications documents.
• Created several Test cases that cover the entire Functionality of UAT using Test director.
• Prepared test data for positive and negative test cases.
• Responsible for creation of test documents and procedures.
• Manually performed functional testing that includes Security, Systems Testing.
• Experienced in Black box Testing.
• Developed and executed test plan, test cases.

Environment: UML, Clear Case, MS Access, MS Office, SQL Server, Visual Studio, SDLC.