SUMMARY

• Business Analysis: 9+ years of IT experience as Business Analyst, Project Manager, Systems Analyst, in Business Requirement Gathering, Gap Analysis, Business Process Modeling, Process Management, Change Management & Release Management.
• Project Management: Project Plans, Change Requests, LoE/ROM and Feasibility assessments, Burn Charts, Standups, Status Dashboards, Account and Vendor Management
• Domain knowledge in Pharmaceutical Sampling, PBM (Pharmacy Benefit Management), Healthcare, Insurance & Banking
• 9+ years of drafting Business Requirement Documents (BRD), Use Case Specifications, Functional and Technical Specifications, Requirements Traceability Matrix across teh project Deliverables using Waterfall, RUP, SCRUM and Agile SDLC methodologies.
• Use case: Experienced in building Use Cases, Use Case diagrams, Activity diagrams, Sequence diagrams, User stories and Class diagrams.
• JAD: Facilitated Joint Application Development (JAD) with Business User Groups, Subject Matter Experts, and IT Groups to converge early toward a design acceptable to teh customer and feasible for teh developers and to limit a project’s exposure to teh forces of change.
• Experience in Change Management Process (Identify, Analyze, Evaluate, Plan, Implement, Review and Close).
• Testing: Quality Assurance (QA) experience in creating test plans and test cases for regression, smoke test and data requirements, and user acceptance testing. Involved in User acceptance testing (UAT) to verify functionalities and validate user interfaces for Business user satisfaction.
• Experience conducting reviews on teh Release Notes with Business Community before teh UAT and in conducting Release Checkouts.
• Excellent ability to analyze complex business problems and utilize standard business analysis techniques to develop functional documentation.
• Excellent leadership, communication and presentation skills. Dynamic team player with strong commitment to detail.
• Hardworking professional with talent for handling high pressure situations and willingness to put in extra efforts to ensure completion of a task.

TECHNICAL SKILLS

Business Analysis: Requirement analysis, business rules, data flow diagrams, flowcharts, business process modeling & improvement, gap analysis, cause and effect analysis, fishbone diagrams, decision tree, BPM tool evaluation, BRD, BRS, Swim lane diagrams, Use cases and User stories

Microsoft Office Tools: Excel (Lookups, Macros, Pivots), Word, Project, Access, Visio, PowerPoint, Outlook, SharePoint, LiveMeeting, Communicator, InfoPath, OneNote, Lync

Requirement Gathering Tools: Caliber RM, Project Management Framework (PMF), Rally, Optimal Trace, Rational Requisite Pro

Custom software: Rational Rose, RequisitePro, Clear Quest, Clear Case, PVCS, PEGA, CRM, ATK

Programming: C, C++, Java, JSP

Reporting/Visualization: Oracle 10g/9i, MS SQL server 2008, MS Access 7.0/97/2000,Business Objects, SSAS, Tableau, ETL - Pervasive/EXTOL

Operating Systems: WIN XP Pro, WIN 2000, Windows NT 4.0, MS Exchange 2000/2003, Windows 95, Linux, Unix

Methodologies: RUP, OOA, OOP, OOD, UML, Agile Modeling, SCRUM, SDLC model, Waterfall model, Spiral model

Test Tools: Test Director, Win Runner, Load Runner, HP Quality Center, Team Foundation Server

CRM: SFDC, Veeva Connector

PROFESSIONAL EXPERIENCE

Confidential, Somerset, NJ

Lead Business Systems Analyst

Responsibilities:

• Worked collaboratively with internal staff (App Dev /SQA/Ops) and external pharmaceutical clients to document, design and deliver technology solutions for pharmaceutical marketing and drug sampling programs.
• Evaluated business processes from a business and technical perspective.
• Led teh strategic BPI initiative for Knipper while directly reporting to CTO.
• Prepared and presented weekly status dashboards to CTO as part of BPI initiative.
• Ensured requirements captured met regulatory compliance including but not limited to PDMA guidelines
• Managed scope for small to big client initiatives, while ensuring end to end delivery.
• Conducted JAD and white board sessions to provide best possible solutions to fulfill client needs
• Hosted cross functional team meetings with upstream/downstream application owners to perform impact analysis for new integration requirements with Knipper DTP system (KFIS-Knipper Fulfillment System)
• Constructed Data Interface Agreements (DIA) for both inbound (MRC; MSC; SCALE; ProMail) & outbound (Veeva; Electronic file exchanges) data exchanges with respect to KFIS .Created source to target mapping (STTM) documents for teh corresponding DIA’s.
• Performed sample fulfilment data analysis to support reporting requirements.
• Captured SSAS and Tableau reporting requirements; conducted and performed UAT on behalf of clients before deployment.
• Traveled to client location for in person requirement gathering sessions and provide user training sessions.
• Created schematics/blue print diagrams for each unique program set up in KFIS to help capture various modules impacted including but not limited to Order Source; Order Validation; Order Process and fulfilment; AOC /AOD processing; SVL processing; Returns processing.
• Constructed Data Entry screen mock ups to capture data from Sample Request form; AOC received & SVL’s received.
• Generated Knipper Web portal mock ups for reporting needs.

Environment: MS Visio, Excel, Word, SQL server*2008,Oracle 11g, SharePoint, Tableau, MS Project, Clear Quest, SnagIt, Java, WebEx, Pervasive, EXTOL, SFA tools, Veeva Connector.

Confidential, Franklin Lakes, NJ

Lead BA/BSA-BAT

Responsibilities:

• Face of teh business to technical teams to articulate user needs, issues and concerns.
• Owned and managed Scope and Change throughout teh SDLC process of teh product.
• Used SDLC (System Development Life Cycle) methodologies like Agile (used Caliber RM/Rally) and Waterfall (Optimal trace/PMF).
• Successfully conducted JAD /JAR sessions, which helped synchronize teh different stakeholders on their objectives and helped teh developers to has a clear-cut picture of teh project.
• Worked on capturing various client specific requirements as well as CMS Compliance and HCR Regulatory requirements.
• Analyzed and captured requirements to support use of ICD 10 codes for Coverage Reviews and Appeals. Coordinated with various cross functional teams like POLAR, IDF, Eligibility and Coverage Criteria to understand teh impact of change from ICD 9 to ICD 10 with respect to CMWS(Coverage Management Work Station) application.
• Captured requirements to create new Request and Response XML transactions that would meet NCPDP guidelines and Led teh process of validating and verification of XML’s from teh frontend application (C360) and backend systems (SOAP).
• Closely worked with teh Letter coding teams to support custom letter requirements from clients.
• Coordinated with various cross functional teams to enhance Manual PA case build process.
• Worked closely with Well Point CAE’s (Client Account Executives) from various LOB (Medicare; Medicaid; Commercial (HIX and non- HIX) to understand client requirements for product selection process and performed GAP analysis.
• Worked on more than two critical projects concurrently with close release dates and managed to successfully deliver teh code with minimum defects by partnering with Delivery teams.
• Coordinated custom Client Criteria set up process and has successfully implemented them by interacting with SME’s from cross functional divisions like Health care Ops, CP & T, Rule Engine Criteria and Criteria coding teams.
• Participated in client calls as a subject matter expert to ensure client issues are resolved and client requirements are satisfied.
• Owned and managed relationship with Account Managers and Health Care Ops teams. Ensured that all teh Crit Sit items are being addresses and are resolved.
• Coordinated with Reporting team and has provided active support to capture reporting requirements.
• Initiated Health Care Reform workflow in Coverage Review Application.
• Provided ongoing analytical support to identify and resolve system and operational issues.
• Active participant in various Production support meetings like Monthly Prelims and lock meetings, Open ticket Review meetings and Reliability Meetings.
• Identified and mitigated risks to project team and management at all levels.
• Responsible for creating & maintaining Requirement Traceability Matrix in order to track teh development and QA process.
• Created and maintained detailed test plans that aid developers understanding, assist QA in sizing teh effort required, and to assure a quality outcome.
• Performed various tests such as positive, negative to check business functionality manually.
• Involved in testing phase right from SIT to UAT and worked closely with testing teams for required test data setup.
• Captured and tracked defects opened at various phases of SDLC in Clear Quest and conducted Defect Triage calls. Actively strived to minimize teh number of carry over and production defects.
• Coordinated and prepared required documentation for Change requests.
• Owned Project Checkout notes and conducted meetings to review over teh notes prior to teh release with Healthcare Ops and Product owners. Actively participated and has done Project Checkouts.
• Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised teh development of User Manuals for customers.

Environment: Rally, Caliber RM, Optimal Trace, Data Power, PMF, SOAP, PEGA, MS Visio, Excel, Word, Oracle 11g, SharePoint, MS Project, Clear Quest, PTS, Remedy, Adobe CONNECT, Snagit, RUMBA, Java, ALM.

Confidential, NY

Sr. Business Analyst

Responsibilities:

• Led teh process of identifying and documenting current business rules and translating them to meaning functional requirements.
• Conducted user interviews, one-one sessions with teh Investment Banking Management and critical users.
• Conducted workflow, process diagram to derive requirements for existing systems enhancements.
• Performed Gap Analysis to compare teh existing system with teh proposed system and documented new requirements and features
• Interviewed stakeholders and department heads to diagram teh AS-IS process flows related with teh deal crediting process.
• Designed UI mockups along with UX (User Experience) team following firm standards
• Assisted QA lead in developing teh QA test approach, test plans, test conditions and test cases.
• Involved with QA testers & developers in defect resolutions and test result analysis. Acted as Point of contact for Defect Triage and resolution.
• Developed and maintained teh Issue / Defect matrix and provided teh status reports to management.
• Provided status update to teh manager and client on a weekly basis
• Maintain issues/action items log, facilitate weekly review meetings.
• Worked with development and testing teams to accomplish timely release objectives.
• Assisted with user acceptance test (UAT) of teh system, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Managed change requests through JIRA & versioning through SharePoint.
• Participated in deployments and post-release maintenance activities.

Environment: MS Office Suite, Java, Sybase, Business Objects, Perforce, SharePoint, JIRA, Falcon, Windows, HPQuality Center

Confidential, St. Louis, MO

Business Analyst

Responsibilities:

• Facilitated collection of functional requirements from system users and preparation of business requirement documents using Rational Requisite Pro that provided appropriate scope of work for technical team to develop prototype and overall system
• Conducted business analysis activities to gather required reporting and dashboard requirements
• Documented SRS (Systems Requirement Specification) and SDS (Systems design specification)
• Developed and maintain a productive working relationship with Customers, Vendors and other Subject Matter Experts (SME)
• Accomplished user experience through whole SDLC from requirement analysis till deployment
• Used teh guidelines and artifacts of teh Rational Unified Process (RUP) to release multiple iterations of teh deliverable over teh span of teh project lifecycle, propounded early development and base-lining of a robust executable architecture
• Created Use Cases, Sequence, Activity and Class Diagrams to demonstrate software architecture and interaction of system components using UML
• Interacted with teh software development team and executive team to liaison teh business requirements to ensure that teh new application confines to teh business requirement
• Understanding of Health care compliances and standards like HIPAA
• Extensively performed requirements verification testing and coordinated UAT testing

Environment: UML, RUP, Informatica, Cognos, Oracle, Flat files, XML, MANTIS, Toad, Visio, MS Project, Erwin, VSS, UNIX, .Net