SUMMARY

• Business System Analyst with more TEMPthan 8 years of experience in understanding the Business Process Flows, Case Tools, and Business Analysis.
• Ability to work cross - functionally with various stakeholders and team members and Identifying -Solving Business Problems and implementing appropriate technology solutions.
• Familiarity with BABOK principles, Feasibility Study Report, functional requirement
• Strategic Competencies to support complex Business Analysis
• In depth knowledge of Software Development Life Cycle (SDLC) Phases such as Requirement analysis, Design, Development, Testing and Deployment
• Strong working knowledge in software development methodologies like Rational Unified Process (RUP), Agile, Waterfall across the span of various projects
• Customer Relation Management CRM, Sales requirement management SRM, Enterprise resource planning ERP system knowledge
• Skilled at performing GAP analysis, SWOT analysis, Cost benefit analysis and Feasibility Analysis
• Ability to analyze Request for Proposal, Progress Reports, Project Charter, and Business Case.
• Understanding High Level requirement by using SIPOC Diagram via MS. Visio
• Highly proficient in working with users and stakeholders to elicit, analyze, communicate and validate requirements using User interviews, Workshops, Observation and Existing systems documentation /procedures, JAD, JAR, and Brainstorming sessions, identify Functional, Non-Functional, and Business Rules, and tan subsequently model them.
• Exposure to Software prototyping techniques like Incremental/ Evolutionary Prototyping
• Experienced in analyzing and preparing Project Deliverables such as Business requirement document (BRD) and Functional requirement document (FRD) / SRS and proposed changes for process improvement using Rational Requisite Pro.
• Efficient in making Requirement traceability Matrix, Mockups
• Skilled in Object Oriented Analysis and Design with experience in creating Use Cases and Swim Lane Diagrams
• Excellent Team player with Result-oriented, Fast learner, Excellent communication skills
• The ability to exhibit Sound judgment and Decision-making skills along with exemplary leadership in constructing Strategic vision, Generating Financial success, and Delivering positive results across multiple organizational functions.
• Effectively work with Agile and Scrum with design, implementation, planning and production
• Application Transition and Migration along with Analytical exposure of UML such as Class Diagrams, Activity Diagrams, State Diagrams, Sequence, Data Flow and Entity Diagram
• Ability to gather requirement through Wish list and User Stories, Ability to conduct research into infrastructure issues and products as required
• Support the team with Product Backlog grooming activities
• Practical knowledge of Scrum Meetings, Business Model and Use Case Descriptive
• Project management experience includes Client management, Customer interaction, Scope definition, Project planning, and Change control, Integration and Release management.
• Sound understanding SQL queries and reporting the results to the business team.
• Strong understanding of SQL server reporting service(SSRS) and System Oriented Architecture (SOA), CMM and SOX
• Ability to perform Data Mapping and Data Migration during the data conversion or migration
• Data Analysis with different tools such as Congnos, BOXI
• Ability to write Test Scenarios and Test Cases, Test Matrix and Traceability Matrix, TRAC backlog
• Excellent facilitating skills with using company specific templates

TECHNICAL SKILLS

Databases & Tools: Oracle, SQL Server, MS Access

System: Salesforce, CRSLanguages SQL and UML

Internet Technologies: HTML

Document Processing: MS PowerPoint, Microsoft Project, Microsoft Vision, MS Web, MS Excel

Quality Management: Test Director, Win\ Load Runner

Multimedia: Adobe Photoshop, Dream Viewer

Methodologies/ Frame work: Adobe, Rational Unified Process (Rational Rose, Requisite Pro, ClearCase, and ClearQuest), Waterfall, JAD, Rally Agile Management tool, Documentum Data Modeling, Business Modeling, Unix, Use Case Diagrams, Sequence Diagrams, Activity Diagrams, and Class Diagrams, Agile/Scrum, Mercury Quality Center, SOA, VOS, Selenium testing toolData Modeling Erwin

ETL\Reporting tools: Business objects (BOXI) R3 with Crystal Report, Cognos

PROFESSIONAL EXPERIENCE

Confidential

Lead Business System Analyst

Responsibilities:

• Responsible for digital - Media product development and execution of digital marketing programs for all digital self-servicing channels for Confidential 's retail private label commercial credit card portfolio to expand the bank's digital capabilities along with compliance per Payment card industry.
• Liaison between the Global Operations, Digital Strategy, Customer Services, and Digital Operations teams across the following channels: mobile ( iOS, Android), tablet, desktop applications; consumer-facing servicing integration; marketing micro-sites; e-mail; chat/click-to-call; SMS text alerts; and other emerging technology channels.
• Worked on Interactive Mobile applications for video tutorials.
• Responsible for execution of all digital channel products to enable cardholders to better self-service online, deflect contacts into call centers, and increase retail partner sales and credit opportunities through closer digital integrations.
• Worked with the Vendor (First Data) and Razorfish for their tool FD360, Paypoint, FD360, web vision Platform to enhance the “The Home Depot (THD)” customer facing online presences
• Wrote most complex and enhanced Business requirement (BRD) for Sears, Exxon, Shell, office Depot, Office Max, THD North America & Canada (Canadian English & Canadian French, US English & Spanish) Netpay, PROX, Customer Revolving Credit (CRC) cards
• Best Buy Conversion from GE\HSBC to Confidential credit cards with vendor rezorfish
• Create the access level and custom hierarchy level for their profile, parent, child relation and their access
• Worked on Payment processing, Billing center, Credit card processing and failure payment\Purchase notification to the customer
• The Data feeds in SharePoint, archive management, The custom creations for data analysis by Excel, Access
• Worked with ITPMs determine the infrastrture, Joints, bridges and switches to convert the existing platform to the vendor base system
• Worked with Web & Content Management Team on Content Management services (CMS), Sales team (POS), Marketing to determine technologies & business concepts would require to build the application for IOS, Android, Tablet.
• Worked closely with QA team for Content and Quality Testing to identify the gaps and flows to enhance the customer experience.
• Update the business rules and create the business rules with the help of legal and business team.
• Daily Matrix report creation based on application usage across the Organization, Create the project support related documents, Update and Maintain Project Cycle Management (PCM)
• Observe the standards and procedures established by the project office and Track business needs during development phases in the Business Life cycle.
• Experienced Scream Master level, Worked on various Salesforce standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Worked with developer and IT Analyst on head-end applications such as VOD\STB servers, Ad analytics platforms.
• Develop testing strategies and verification scenarios along with project Scope and Requirements documents
• Document management systems to capture and store documents related to credit card applications and usage. And extent dat capture cardholder data and process it or store it in SharePoint
• Wrote functional Requirements (FRD) along with the System Analyst and Project Manager
• Create and Developed First Data’s the installation kit to along with a rollout plan for the readiness package for deployment
• Handling and providing instruction to the Jr. Business Analyst about Banking Operations processes

Environment: Client servicing, User monitoring, Blueprint, Data Warehousing, Data Cleansing, Microsoft Project, User acceptance testing (UAT), VOD, Rational clear case, Clear quest, Use cases, UML, MS Office, Requisite Pro, Excel, EERS, Token, iCAP, CII, COB, TOAD Business Object (BOXI) with Crystal report, blueprint, iOS, Android

Confidential, San Antonio, Tx

Responsibilities:

• Wrote test plans and test cases based on the business requirements which involved market risk analysis, structured products, documentation, value at risk, risk and return optimization
• JAD Sessions, ISA team meetings, vendor meetings for third party Information storage and application management
• Evaluated business requirements for enterprise business application integration while delivering New / Modified enhancements
• Has to work on Cognos and Business Object (BOXI) with Cristal Report on reporting and analysis side.
• Liaison between different stakeholders to get a better understanding of client business processes and gather business requirements
• Link business processes (COB) to organizational objectives, perform critical path analysis, and identify opportunities for business process improvement
• Worked on Business Process Modeling to meet the compliance standards and industry standard
• Monitored progress against business functionality, requested objectives to ensure dat projects meet the specific release criteria
• Developed requirement reports for day-to-day to reduce duplicity of work.
• Worked with ISA- internal security, stake holder, application development team in knowing wat project manager required to be compliant as per Bank industry
• Highlighted any potential risks to the environment by categorizing them in risk, Risk Assumption case analysis of the Online Data/Information Management (PII - Personal Identification information)
• Involved in the meetings with business process owners, SME (subject matter experts), and Security Audit team for requirements gathering and verification stage
• Wrote Use Cases and produce Activity diagrams, Develop requirements specifications and Documentations for Business Process Management
• Worked directly with the project managers, and Internal security team to ensure clear communications on requirements and defect reports
• Interacted with other team’s thorough JAD, walk-throughs, teleconferences, meetings etc. To resolve various issues
• Facilitate performance analysis for the infrastructure and tuning of the database and application systems. Work with business and Project Managers to define and implement new system functionality
• Application Transition and Migration from one server to another or one domain to another
• Prioritize requirements and negotiate on deployment timeframes on behalf of the development team along with Data analysis
• Validated the scripts dat they executed correctly and meets the scenario description and Participate in development projects as an advisor in the area of business and systems use
• Develop impact and preliminary analyses in SDLC, and participate actively in their implementation. VISIO and Microsoft Project, Excel as Reporting Tool
• Support account managers and clients in their decision-making by carrying out research, analyses and recommendations by data mining to help and enhance current CRM systems
• Implemented Software Quality Assurance development policies, test procedures and testing methodologies, wrote Test Plans according to Business Specifications and design documents.
• Daily Matrix report creation based on application usage across the Organization, Create the project support related documents, Update and Maintain Project Cycle Management (PCM)
• Observe the standards and procedures established by the project office and Track business needs during development phases in the Business Life cycle.
• Develop testing strategies and verification scenarios along with project Scope and Requirements documents
• Exposed to entire Defect Life Cycle, UAT testing, Test plans during after product development cycle
• Implementation of system enhancements and conversions which included developing detailed documentation for training and testing.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom workflow, campaign management, triggers for the Information security purpose
• Defined business processes and Proposed new or improved processes by Functional Analysis with Validated new processes with the business process owners to insure Business Process Modeling
• Organized and supervised the system based on operations processes
• Analyzed change and update requests, Coordinated the execution of tests and integration within the module
• Provided user support and Analyzed user requirements and training to new hires
• Entitlement Verification Project manually for Continuity of Business, full dump of the Security and Investigative database with all users and entitlements reviews and audit
• Reconciliation system log files of onboarding more TEMPthan 500 applications and Security Reference Data Reconciliation
• Applications Development, Information Security Support, EDI, and Project Delivery Support along with Business Process Management
• Initiate communication channels as necessary to ensure clear understanding of business issues, project status to determine business needs/requirements for infrastructure and system development
• COB - Internal Audits - Business Monitoring by manual audit, Reconciliation and audit of log files
• Ability to create and maintain SharePoint sites using SharePoint 2010 for project documentation, office automation tasks, workflow, etc.
• The Data feeding in SharePoint, The custom creations for data analysis by Excel, Access and SAS

Environment: Client servicing, User monitoring, Log management, Logs reconsolistation, Data Warehousing, Data Cleansing, Microsoft Project, unix, shell scripts, User acceptance testing (UAT), Salesforce, Rational clear case, Clear quest, Use cases, UML, MS Office, Requisite Pro, Excel, ActiveVOS, EERS, Token, ICAP, CII, COB, TOAD Business Object (BOXI) with Crystal report,

Confidential, Dover, New Hampshire

Sr Business System Analyst

Responsibilities:

• Participated in business requirements meetings with the business sponsors, end-users and business analysts to gather project requirements, Scope, project controlling
• Created a project initiation document with project scope, goals, and execution methods
• Worked with PM to prepare Project charter, Project plans, daily, weekly and monthly team deliverables for each phase, drafting WBS and RBS are systematically using Microsoft Project.
• Prepared Time and Cost estimate for the above feature to be implemented
• Gatheird the business/userrequirementsthrough interactions, JAD sessions,Requirements interview
• Organized system requirements meetings with the developers and system testers to analyze, define and document low-level Systems Requirements Specifications as part of the Systems Requirements Document (SRD)
• As Subject Matter Experts (SME’s) of different divisions (Information Technology, Risk and Operations) and established a business analysis and design methodology around the RUP (Rational Unified Process).
• Documented detailed functional requirements (FRD) and use cases using Microsoft products
• Created use case diagrams, activity and process/application work flow diagrams using Rational Rose to demonstrate the functional requirements
• Utilized a variety of reporting tools such as SQL, Cognos for querying underlying database tables and resolve data issues for Business Process Management.
• Helped Team in Business process re-engineering (BPM) and provide viable solutions with previous knowledge of Service-Oriented Architectures (SOA)
• Performed User Acceptance Testing. Developed atraceability matrix to map where each Business Req. is mapped to Functional Req. and where each functional Req. is captured
• Played key role in SDLC Process consisting of Design and Gap Analysis, Business Requirements (BRD), Systems Requirements, Test Criteria, and Implementation has the outputs of the project
• Periodic Meeting and matrix tracking to update and status along with the cost of the project. Weekly project period tracing with report analysis
• Rational Clear Case was used to manage all the changes and change requests in the projects. Clear Quest was used for the bug tracking.
• Data mapping during the conversion process from the data mart environment, Report generation using SQL query from Cognos.
• Analyzed the business requirements and mapped to Salesforce.
• Cost estimating for the application development with project timeline
• Assisted in development of training materials for new technology and process improvements.
• Clarified QA (Quality Assurance) with Mercury Quality Center and Tester team to identify issues and Reviewed test plans to make sure dat all requirements will be covered in scripts and tested
• Worked closely with developers for schema design, database design and development and created process development documentation
• Coordinated in performing Unit testing and Integration testing to help of Rally Agile Management tool.
• Responsible for conducting weekly meetings with stakeholders and production group in order to meet milestones and highlight areas of concern

Environment: SQL, MS Office Suite, Microsoft Vision, Windows XP/2000, Rally Agile Management tool, Win Runner, Salesforce, Business Objects XI (Web Intelligence and Crystal Reports), Microsoft Project, Excel, Dream Viewer, SAS,

Confidential, Oklahoma City, OK

Business Analyst

Responsibilities:

• Conducted requirement gathering using focus groups, document analysis, interviews, prototyping and blueprints for the project
• Involved in Business Process Reengineering (BPR) - analyzed existing business processes and implemented new improved processes
• Did the initial study of Health Care Management to collect customers’ information, data about existing systems at client site, specific customer requirements for the Electronic Data Management System
• Used Crystal Reports for querying underlying database tables
• Involved in the implementation Siebel Sales Enterprise (CRM) along with the automation
• Involved in technical designing to develop blueprints for ICD 9 to ICD 10
• Involved in designing of the system with the system architecture and the development team, implementing technology based solutions
• Designed user interface for PHTS and process flows to control the patient records and Information Management System to secure PII - Personal identification information similar to LaboratoryManagement System (LIS)
• Being SME of Healthcare and medical claims processing written all Business requirements and Functional/Non functional requirement.
• Worked on Workflow of the project, concentrating on Current and Future Workflow Description, Created Use cases diagrams using Visio
• Developed Sequence Diagrams, Activity Diagrams
• Designed and implemented basic SQL queries for QA - Quality Assurance testing and report / data validation
• Conducted JAD sessions between the end users and the development team, Point of sales (POS) team, Business Team
• Performed User Acceptance Testing (UAT) and describing the bugs to the development team
• Coordinated between the on-site coordinator and development team at Offshore to derive correct requirements for the product
• Developed and prepared new and enhance existing Cognos applications.
• Created Test cases using Mercury Quality Center
• Responsible for directing analysis and need assessments to get the present manual medical records and translates them to Electronic Health Records.
• Helped to develop a Knowledge Management (KM) portal subsystem, for doctors to keep abreast of the latest evolutions
• Understood the Business Logic, User Requirements and test-objectives to develop Use Case, Test plans, Test cases, Scenarios to reevaluate the Business Process and models
• Co-authored detailed Business requirement document (BRD) and Functional architecture and solution Specification Document
• Data sharing internal via network by using the port and LAN networking
• Closely worked with QA on Mercury Quality Center for delivering the detailed Test Plan, Test Cases and Scripts, Oracle and TOAD usage for support.
• Highly involved with Unit testing, System testing and Integration testing with Business Process Management; Worked with the EDI/HIPAA team to map HL7

Environment: Use cases, JAD, Interview, KM, SQL, Oracle 10G, Clear Quest, Clear case, MS EXCEL, MS Access, MS power point, DOORS, Microsoft Vision, Mercury Quality center, statistics, BPR, Toad, ICD-9, HIPAA, Functional Analysis,

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Complete life cycle Software Development experience including analysis and review of business requirement specifications, design, and development and testing of system functionality as per the RUP Iterative Software Development Life Cycle process
• Feasibility Study Report along with functional and non-functional requirement (FRD) gathering
• Interacted with the stakeholders to understand the scope of the project, identify business rules, gatheird, and documented the requirements through surveys and JAD sessions.
• Systems Development experience in a Windows development environment on VB
• Worked closely with the numbers provided by the business and build up strategies to increase the client base to increase profits
• Underwent Requisite Pro and Enterprise Architect Training to migrate to these requirements gathering tools
• Interviewed the Subject Matter Experts (SME) by asking detailed questions. Created the user requirement specifications, helped convert them to system functionality documents, and managed them in Rational Requisite Pro
• Helped in design and recommendations to software and hardware projects and participate in technical reviews in Infrastructure decision making
• Data Mapping and Mining with ETL tools
• Responsible and key partner for system design and implementation of large-scale e-commerce infrastructure
• Schedule weekly call with clients and based on call prepare MOM
• Coordinate with client and manage their business needs
• Circulate MOM to all the stakeholders of the project.
• Identified and defined actors, made use cases and grouped them and prepared data flow diagrams, activity diagrams, sequence diagrams, state transition diagrams in Microsoft Vision
• Held walk-throughs with the development and QA teams and communicated interface requirements, Manual testing knowledge with Query run with TOAD
• Used Rational Clear Quest to manage and track defects, prioritized defects with each build and made sure dat they were communicated to the effected teams and make enhancement requests
• Performed JAD sessions to collect needs for Credit Suisse Mortgage Backed Security order management systems & trade repositories (AGORA)
• Performed documentation of several Booking Forwarders, Trade Allocations and the Amendment systems
• Described Business laws for the universal Compliance Engine, the Credit Suisse proprietary trade compliance engines
• Initiate communication channels as necessary to ensure clear understanding of business issues, project status to determine business needs/requirements for infrastructure and system development
• Maintained the requirements traceability matrix as linked to code in order to keep the clients and all the teams up-to-date with the current progress of the project
• Worked closely with the QA - Quality Assurance team during the functional testing and helped in the User Acceptance Testing, Query testing with TOAD.
• Involved in designing User Interface Screens with the help of Customer Service Rep and UI Designer
• Validated the scripts to make sure they has been executed correctly and meets the scenario description

Environment: Requisite Pro 7.1, UML, MS-Project 2007, unix, Share Point server 2007(MOSS), Oracle 10g, TOAD, SQL Server 2008, Visio, Clear Case, Clear Quest, .NET framework 3.5, IBM Lotus note,

Confidential, Lawrenceville, NJ

Business Analyst

Responsibilities:

• Interacting with the stakeholders to engender a fuller understanding of customer business processes and meet business requirements. Liaison between business and technology to improve system.
• Link business processes to organizational objectives, perform critical path analysis, and identify opportunities for business process improvement
• Worked in conjunction with WebSphere Commerce Architects and customers gather business requirements (BRD) and help define a solution dat meets business, user and technical needs in the web) experiences
• Worked with the ITPM to design the system, architcher diagrams to manage the infrastructure requirements
• Prepared an estimate of the cost and effort involved completing the project
• Created a project initiation document with project scope, goals, and execution methods
• Worked with PM to prepare Project charter, Project plans, daily, weekly and monthly team deliverables for each phase, drafting WBS and RBS are systematically using Microsoft Project.
• Identified Use cases from the requirements and wrote Use Case Specifications
• Created business process workflow diagrams (Activity diagrams) in Rational Rose
• Created Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes
• Integrated Requisite Pro with Clear Quest and Rose to provide all teams visibility and maintain tractability among requirements, use cases and change requests
• Involved in Client Relationship Management and Customer Relationship Management
• Involved in Vendor Management and Inventory control
• Worked on IQ comprehensive tool dat covers the entire life cycle of a loan from origination to record maintenance
• Used UML to diagrammatically represent business processes and system functions
• Managed all the requirements in RequisitePro, making requirements available to all team members
• Created a test plan and test cases for user acceptance testing. Used Rational-testing tools
• Conducted informal Sessions (JAD) to develop an architectural solution dat the application meets the business requirements, resolve open issues, and change requests
• Used the Unified Change Management from Rational to track changes to multiple artifacts by versioning artifacts, associating requirements to specific change request/defects to streamline and the defect/change tracking process
• Performed Feasibility Analysis and Risk Analysis on vendor/third party tools with GAP, SOX analysis
• Also, performed a benefit analysis, to reduce the risk of the potential system
• Assured dat all Artifacts comply with corporate SDLC Policies and guidelines
• Coordinated and prioritized outstanding defects and enhancement/system requests based on
• Business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
• Monitored client expectations and conducted user interviews

Environment: Rational Rose, Rational RequisitePro, Rational Clear Quest, Rational manager, Rational Administrator, SQL, .NET, TOAD, Oracle, SharePoint

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

• Conducted a detailed study of the client requirements by organizing interview sessions with Business owners and senior management, development of system requirements, translated the client requirements to technical specifications, performed AS-IS, TO-BE processes and involved in GAP analysis
• Conducted user interviews, facilitated Joint Requirement Planning (JRP) to reduce the Scope Creep and document analysis in requirements elicitation.
• Developed strategies with the Quality Assurance group to implement Test Cases in Test manager for User Acceptance Testing
• Facilitate Daily Scrum Meetings and experienced scrum master level
• Authored progress and completion reports, which were tan submitted to project management on a weekly basis.
• Maintained the requirements traceability matrix as linked to code in order to keep the clients and all the teams up-to-date with the current progress of the project
• Involved in Test Planning, Test Preparation, Test Execution and Issue Resolution and Report Generation to assure dat all aspects of a Project comply with the Business Requirements.
• Work on Master Data versus Reference Data and data entry on ERP
• Designs and develops complex solutions for the organization's core applications/interfacing systems utilizing knowledge of architectural roadmap/blueprint for the application area
• Initiate communication as necessary to ensure clear understanding of business issues, project status, etc., Work with end users to determine business needs/requirements for new systems or applications, as well as identifying decommissioning opportunities
• Job Duties centered on Business Analysis of clients business needs, gathering and analyzing business requirements for inbound and outbound files, managing all requirements using Rational Requisite Pro (RRP)
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle
• Translated the business needs into system requirements, communicating with the business on a broader scale and with an in-depth view too
• Database insert by Excel, access, Lotus notes
• Assisted in the creation of requirement definition to define and prioritize the critical functionality required by the users (Wat-if analysis, Need analysis)
• Developed a business requirement specification document (BRD) as well as high-level (HLD) project plan
• Prepared the Functional specifications, and manually tested the interfaces and functionalities.
• Involved in drawing process flow diagrams and workflow diagrams in all phases of the SDLC
• Documented workflows and results of business analysis and obtaining sign off from client on specifications
• Assisted Project Teams in preparing Software Requirement Specifications (SRS), User Interface Design, designing of Application Architecture & Database Modeling
• Evaluating the Design Quality (Physical design checks, Normalization, Standards, Security)
• Conducted functional walk-throughs, User Acceptance Testing (UAT) sessions, and supervised the development of User Manuals for customers

Environment: Use cases, JAD, Interview, KM, SQL, Oracle 10G, Clear Quest, Clear case, MS EXCEL, MS Access, MS power point, DOORS, Microsoft Vision, Mercury Quality center, BPR, Microsoft Project, UAT, SharePoint 2007