SUMMARY

• I am a strategic, logical, and creative thinker, with direct experience in many business functional areas - development, marketing, support and training.
• At present, I am focused on architecting and implementing medium to large Salesforce.com-based CRM deployments, from design through test to user training.
• I have proven accomplishments in positions spanning the value chain, in technology firms ranging in size from 50 people to Fortune 500 companies.
• I bring an integrated business perspective, with a proven ability to define and drive organization-spanning projects to meet strategic business goals around revenue and profitability growth.

• Business process analysis and mapping
• Software implementation project scoping
• CRM architecture and implementation
• Salesforce.com configuration/customization
• Custom object creation
• Metrics/reporting development
• Business analytics
• Development of full Salesforce.com security and permissions structures
• Workflow business process automation
• Validation rules
• Sales cloud configuration
• Service cloud configuration
• Role mapping to system processes
• Approval Processes
• Documentation and training development
• Data integration and quality management
• Object-oriented software development

PROFESSIONAL EXPERIENCE

Confidential

Principal Salesforce.com Consultant

Responsibilities:

• User requirements gathering, including external system integration requirements
• Schedule setting with management and implementation team members
• Custom Salesforce.com architecture and implementation, including the Volunteers application
• Salesforce REST API integration development, utilizing Java

Confidential

Principal Salesforce.com Consultant

Responsibilities:

• Determined initial requirements for an Enterprise Salesforce.com deployment
• Implemented first set of requirements, including all object and field definitions, and initial flows through meetings with users, determined their requirements and documented those as stories of use
• Translated stories into use cases for implementation Determined
• Implemented database, business automation and analytics

Confidential

Principal Salesforce.com Consultant

Responsibilities:

• Worked through project phases of gathering user needs, turning those into specific implementation requirements .
• Implementation and testing of gathering to full production system turn-on for pieces of functionality at a time (iterative development)
• Full implementation deployment of Volunteers functionality for staff & volunteer activity via web.
• Starting work on implementation of custom solution for Donations, and data management.
• Project Manager for team of 4 developers

Confidential

Principal Salesforce.com Consultant

Responsibilities:

• User requirements gathering, including external system integration requirements
• Initial custom Salesforce.com implementation

Confidential

Principal Salesforce.com Consultant

Responsibilities:

• User requirements gathering
• Complete custom Salesforce.com implementation
• Ongoing implementation maintenance and administration
• User training
• Extensive data translation using Jitterbit and DemandTools ETL tools

Confidential

Owner

Responsibilities:

• Marketing program development and execution for product and services lead generation.
• Channel and end user customer training.
• Utilized Salesforce.com for marketing program tracking

Confidential, Fort Collins, CO

Director of Alliances

Responsibilities:

• Responsible for all HP sales enablement, including generation of all product sales collateral and delivery of all sales and technical training.
• Delivered the majority of customer presentations and demonstrations for the Confidential product, up to ‘C’ level, and conducted all product training to purchasing customers.
• Worked with executive management to develop partner strategy, and train selected partners
• Utilized Salesforce.com for all partner account, partner Confidential sales opportunities, contacts and extensive customized reporting.

Confidential - Fort Collins, CO

Named Account Executive

Responsibilities:

• Responsible for direct sales, with annual quota of $2.1M, to enterprise and service provider named accounts in the region.
• Excellent sales opportunity penetration with key accounts in Colorado, Arizona and Washington.
• Led sales engagements, including some technical, with all prospect stakeholders, from IT administrators to ‘C’ level staff.
• Utilized Salesforce.com for all sales opportunity tracking and reporting, including forecasting and custom reporting.

Confidential - Fort Collins, CO

Business Development Manager

Responsibilities:

• Responsible for facilitating HP Software regional sales quota achievement of many tens of millions of dollars annually.
• Established and managed cross-functional, deal-focused virtual teams charged with moving large software opportunities through the sales cycle, with solutions involving custom product, support and financing structures.
• Owned strategy for closing a number of large deal opportunities ($1.5M-$3.5M) in the enterprise, service provider and mid-market segments, and served as lead negotiator with customers for solution sales.

Confidential - Fort Collins, CO

Solution Marketing Manager

Responsibilities:

• Created full portfolio-based integrated service management (ISM) solutions targeted at three key service provider market segments: application hosting, web hosting and internet data center hosting.
• Increased constituent product sales by 15%.
• Developed and delivered ISM messaging to prospective customers, press, analysts and the field.
• Actively participated in back-end planning processes for portfolio-based solutions

Confidential - Fort Collins, CO

Software Developer; Support Manager; Technical Marketing Lead

Responsibilities:

• Participated in architecting OpenView Storage Node Manager, a revolutionary, first-in-class software product for storage area network (SAN) management
• Designed (using Fusion and UML) and implemented (in Java) 3 major modules of the Storage Node Manager architecture.
• Designed and implemented several breakthrough tools to facilitate supportability and deployability of the product, significantly increasing customer satisfaction, and improving support efficiency for the product by 25%.
• Conceived of and deployed the overall support strategy and delivery model.
• Constructed the project plan for post-release field technical activities, including sales support and sales/delivery channel enablement.
• Trained marketing, sales and support delivery resources.