Senior Business System Analyst Resume Tallahassee, FL - Hire IT People

SUMMARY

Insurance professional with twenty - five years of experience in design, analysis, implementation and support of IT processing solutions specializing in the property and casualty insurance industry.
Strong analytical skills and deep business knowledge insure that enhanced functionality meets the business partner needs, provides effective and comprehensive solutions with a streamlined efficient technical approach.

PROFESSIONAL EXPERIENCE

Production Support Supervisor

Confidential, Tallahassee, FL

Responsibilities:

Monitor processing results for 19 nighty cycle processing jobs and 28 output generation jobs.
Coordinate processing support for Citizens’ depopulation initiative.
Participate in operational status meetings to review system availability, service interruptions and system outages.
Provide incident and problem management oversight including coordination of resources to resolve system outages and failures.
Provide tier II and III help desk support.
Provide operational support for catastrophe response.

Senior Business System Analyst

Confidential, Tallahassee, FL

Responsibilities:

Provide business analysis assistance to Citizens’ Insurance Suite team.
Work the Guidewire developers and analyst to identify system failures, propose remediation for impacted business and long term solutions.
Provide analysis and design required for the complex implementation of Citizens’ Property Insurance Clearinghouse system.
Work closely with management of the key business units to identify the requirements and develop the system enhancements required to allow third-party software to integrate with the policy systems.
Implement system enhancements in support of all personal lines rule, rate and forms filings.
Work on special projects, such as 2012 “Cabinet Initiatives”, to reduce Citizens’ exposure and risk.
Design proactive solutions allowing for reduced implementation timelines while adhering to SDLC standards.
Work with actuarial and development teams to implement Citizens peril-based rating methodology and legislatively required 10% annual rate increase cap.
Provide lead analysis and design for system changes to support Citizens’ depopulation initiatives.
Recommend changes to improve system performance allowing increased policy volumes and reducing processing times significantly.
Provide analysis, design and implementation support of enhancements for migration of wind-only policies from legacy AS400 system to ePAS.

Business System Analyst

Confidential, Sarasota, FL

Responsibilities:

Worked closely with production development department to define requirements, managed project to ensure successful implementation.
Provided analysis and design of system enhancements to implement multiple rate, rule and form changes.
Led analysis and design of system enhancement to automate processing of rate refunds in 2007 after rate rollback was ordered by the Office of Insurance Regulation.
Worked to reduce 1,746 problem ticket backlog by 80%.

Customer Account Manager

Confidential, Fort Worth, TX

Responsibilities:

Facilitated all needs for assigned clients.
Monitored day-to-day processing of client’s business on AS400 system.
Provided ad-hoc SQL queries to internal/external clients.
Worked with client to define business needs and communicate these needs to CGI development and support staff.
Produced Statement of Work for client and oversee project implementation.
Maintained updated status on all client-related projects.
Reviewed business requirements of all projects to assure requirements adhere to regulatory and compliance statutes.
Conducted client and employee training sessions.

Vice President Business Operations

Confidential, Dallas, TX

Responsibilities:

Sales & Marketing: Provided support to sales staff.
Human Resources: Handled benefits administration and ADP Payroll.
Programming: Designed and implemented customized software systems using Clipper (dBase IV) language.
Applications developed include front-end applications for ADP software, Apartment Management, Plumbing Job Quote & Tracking system.

Project Leader

Confidential, Dallas TX

Responsibilities:

Provided comprehensive system designs and implementations that solved key business problems and provided continuous process improvement of workflows.
Supervised a high performance team of programmers and quality assurance analysts who focused on implementations, customer training and support.