SUMMARY

• Over 8+ years of comprehensive experience in the field of Information Technology as Business Analyst, Quality Analyst covering areas like Project Management, Business Process Design, Product Development, Object Oriented Analysis and Design, System verification and validation in diverse fields.
• Elicited requirements from a variety of business users and roles through interviews, requirements workshops, surveys, observations, document analysis, business process descriptions, and task and workflow analysis.
• Liaised between the business units, development technology teams, and support teams
• Proficient in authoring Business Requirement Documents (BRD), Requirement Analysis Document (RAD), Detailed Functional Specifications (DFS), System Requirement Specifications (SRS), Vision & Scope Document, Non - Functional Requirement Specifications, Business Impact Analysis Document (BIA), Requirement Traceability Matrix (RTM), identifying interfaces and business process specifications.
• Experienced in creating Use Case Diagrams, Swim Lanes Diagrams, Activity Diagrams, Business Process Models, Work Flow Diagrams, Data Flow Diagrams, Flow Diagrams (Business and Navigation), Sequence Diagrams, Process Flows (Business and System), ERD/Data Model diagrams using Unified Modeling Language (UML) and Rational Unified Process (RUP) and UML modeling tools such as MS Visio and Rational Rose.
• Advise thebusinessSMEs (Subject Matter Experts) on the most appropriate User Experience, keeping in mind the achievement of the required functionalities for the full Project life cycle.
• Worked on numerous cross platform applications and organized Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), Interviews and Workshops, Rapid Application Development (RAD) sessions wif end-user/clients/stake holders and the IT group.
• Experience wif defect tracking tools like Quality Center, ALM, Footprints and Service Now ITIL tool.
• Experience wif Agile/Scrum methodologies and conducted Scrum meetings.
• Experienced in all aspects of SDLC, such as requirements analysis, design, implementation, testing, quality control and deployment.
• Knowledge of Six Sigma tools and methodology, including DMAIC (Define, Measure, Analyze, Improve and Control), DFSS (Design for Six Sigma) and Process Mapping and Management.
• System/Integration/Load/Regression/User Acceptance Testing (UAT) and Manual testing (GUI Testing, Field Validation Testing, Functionality Testing) of UI (User Interface), UX (User Experience) and Web Applications. Extensively worked in creating Test Procedures, Test plans, Test cases and reviewing them for quality assurance. Tracking defects and interacting wif team members in fixing errors. Worked on both Black box and White box Testing.
• Ability to collaborate wif peers in both, business, and technical areas, to deliver optimal business process solutions, in line wif corporate priorities.
• Strong background in support documentation.
• Experience wif Filenet P8 and eforms.
• Interviewing Subject Matter Experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business and technical people.
• Excellent leadership, management, oral/ written communication, interpersonal and customer relational Skills.
• Enthusiastic and a self-starter wif a need of minimal inputs.
• Extensive experience working wif international and virtual teams both reporting to and managing activities

PROFESSIONAL EXPERIENCE

Confidential - Alpharetta, GA

Sr. Business Analyst

Responsibilities:

• Gathered business requirements and Technical requirements by interacting wif functional users and application engineering team that would best suit the needs of the technical architectural development process.
• Evaluated information gathered from multiple sources, decomposed high-level information into details, abstracted up from low-level information to a general understanding, reconciled conflicts between reported business requirements.
• Prepared Requirement Specifications and obtain requirements approval from functional users.
• Conducted in-person/ online interview sessions wif various stake holders to solicit their visions/ requirements about the opportunity/ initiative at hand.
• Worked wif solution architects, and assisted in the development of current and target state enterprise data architectures.
• Documented, clarified, and communicated requests for change requests wif the requestor and coordinate wif the development and testing team.
• Documented thebusiness process flow to describe program development, logic, testing, implementation, application integration,and coding.
• Participated in the Analysis, Design and Development Phases of report development, performance tuning and production rollout.
• Organized and developed tasks wif milestone dates to accomplish software development project goals
• Created Business Impact Analysis (BIA) and Performance Testing Questionnaire documents.
• Performed impact and risk analysis of new business requirements on existing system functionality.
• Prepared Effort Estimation documents for new business requirements.
• Co-ordinated wif Quality Control team to resolve any issues uncovered during system testing and integration testing.
• Provided support and assistance for resolving production issues.
• Created RTM (Requirement Traceability Matrix), Vision & Scope document, non-functional requirement specification document and Architectural diagram for the business requirements.
• Worked wif business users to support all necessary clarification for the Project Team, Developer Team and Production Support Team to design and implement an TEMPeffective solution.
• Participated in the Analysis, Design and Development Phases of report development, performance tuning and production rollout.
• Identified UI requirements, created Wireframes, Prototypes and UI specification using Pencil Tool and MS Word.
• Created training manual and operational manual for the users.

Environment: MS Visio 2010, Microsoft Office 2010, MS Outlook 2010, Snipping Tool, Pencil Tool, HP ALM tool, Oracle Hyperion Planning Tool,Smartview, Essbase, MS Access, SQL Server 2008, ASP.net, SharePoint 2010.

Confidential - Houston, TX

Sr. Business Analyst

Responsibilities:

• Gathered business requirements and Technical requirements that would best suit the needs of the technical architectural development process.
• Created Detailed Functional Requirements document (DFS) for application development. Requirement Traceability Matrix (RTM)
• Worked wif internal architects and, assisting in the development of current and target state enterprise data architectures.
• Involved in data warehouse design.
• Worked wif project team representatives to ensure that logical and physical data models were developed in line wif corporate standards and guidelines.
• Involved in defining the source to target data mappings, business rules and data definitions.
• Responsible for defining the key identifiers for eachmapping/interface.
• Responsible for defining the functional requirement documents for each source to target interface.
• Documented, clarify, and communicate requests for change requests wif the requestor and coordinate wif the development and testing team.
• Documented the complete process flow to describe program development, logic, testing, and implementation, application integration, coding.
• Worked wif internal architects in the development of current and target state data architectures
• Worked wif project team representatives to ensure that logical and physical ER/Studio data models were developed in line wif corporate standards and guidelines.
• Gathered requirements, analyzed and wrote the design documents.
• Providing End-user Training and documentation for customer reporting services.
• Participated in the Analysis, Design and Development Phases of report development, performance tuning and production rollout.
• Worked wif the developers during coding and while doing the remediation of the software.
• Partnered wif IT/Infrastructure team to develop an IT incident management plan. Participated in an IT disaster recovery task force to assess and mitigate risk due to lack of an TEMPeffective disaster recovery strategy.
• Worked wif the users to do the User Acceptance Testing (UAT).
• Document all data mapping and transformation processes in the Functional Design documents based on the business requirements
• Analyze, create and maintain enterprise customer master data supporting united website. Communicate wif internal & external customers to address issues and provide support on data quality and integrity improvements
• Writing Data Mapping Documents, Data Transformation Rules and maintaining Data Dictionary, Data Migration and Interface Requirements Documents. Able to update Microsoft Share Point portal wif the updated project Documentation.
• Created data trace map and data quality mapping documents.
• Extensively involved in Data Extraction, Transformation and Loading (ETL process) from Source to target systems using Ab Initio and Tealeaf technology.
• Providing End-user Training and operational documentation (User Manual Guide) for the application.

Environment: MS Visio 2013, MS project 2013, Microsoft Office 2013, Snipping Tool, Oracle 11g, Ab Initio, HTML, CSS, JavaScript, ER/Studio 8.5/9.0, HP ALM tool, CICS, DB2, IBM Tealeaf CxConnect, TIBCO, XML, SQL Server 2008, ASP.net, SharePoint 2010, AXIOM (ERP tool), MS Outlook 2010/2013, Teradata.

Confidential - Torrance, CA

Sr. Business Analyst

Responsibilities:

• Involved in gathering requirements and defining scope wif non-technical business user constituencies overseas.
• Interviewed various non-technical managers to understand complex, dynamic business rules/process and then created detailed, specific and comprehensive documentation.
• Conducting Joint application development (JAD) sessions for gathering requirements, and Rapid application development (RAD) sessions to converge early toward a design acceptable to customer and Request for Proposal (RFP), Request for Information (RFI).
• Worked wif business users to ensure cohesive articulation of business goals and processes to ensure TEMPeffective technology solutions.
• Created wireframes for different applications.
• Identified UI/UX requirements, created Wireframes, Prototypes and UI specification using MS FrontPage and iRise.
• Verified the correlation between the UML diagrams and developed detailed diagrams
• Validated the system End-to-End Testing to meet the Approved Functional Requirements.
• Created Need Analysis Documents of the requirements gathered through JAD and individual elicitation sessions using MS Visio.
• Reviewed and worked on getting the approval of new access / change requests for the Oracle, Hyperion Financial Management and Hyperion Data Relationship Management applications.
• Configured Reports for custom objects and associated them to Dashboard.
• Facilitated and walked through requirement gathering and requirement planning sessions wif the business team to collect the business, security and service cloud level requirements.
• Analyzed business requirements into high level and low level Use Cases, Activity Diagrams.
• Involved in analyzing the key data for the data warehouse design as per the information gathered from the SMEs to generate key reports. Reengineered the user interface of the application.
• Worked wif business users to support all necessary clarification for the Project Team, Developer Team and Production Support Team to design and implement an TEMPeffective solution.
• Wrote test cases based on test strategies.
• Worked wifHyperion Reports 7.0andHyperion Analyzer 7.2. Involved in creating the BRD for reports for forecasting monthly expenditures, expense management and control, comparing actual vs. planned expenditure etc.
• Worked on entity hierarchy mapping wifin the Hyperion Data Relationship Managementapplication.
• Involved in Functionality testing during the various phases of the development.
• Created Business Process Mapping Diagrams and Documentation for the process improvement recommendations.
• Participated in weekly meeting and discussed modification request wif management team.

Environment: MS Visio, MS project, Microsoft Office 2010, Snipping Tool, MS Front page,iRise,SharePoint 2003, Service Now Tool, Hyperion Application Link (HAL), Hyperion Analyzer 7.x, Toad, .net Framework, XML, Toad, Oracle e-business DM/OM modules (ERP tool).

Confidential - NY

Sr. Business Analyst

Responsibilities:

• Responsible in the analysis and functional specifications of “As-Is” and “To-Be” business model to conductGAP analysis, Requirement Traceability Matrix (RTM), finalizing the high level design document (HLD), conducting workshops, Quality Assurance Testing and User Acceptance Testing.
• Interacted as a liaison between Users and the different teams (including Membership Enrollment, Deposit/Wifdrawal, Customer Service, Loan and Pension Payout) involved in the application development for better understanding of the business and IT processes.
• Gathered business requirements through interviews, surveys and observing from account managers and conducted controlled brain-storming sessions wif project focus groups and documented them in the Business requirement Document.
• Outlined process improvement through automation and systematic workflow for identified processes and architecture design.
• Initiated, designed and developed methodologies for improvement of requirement gathering and estimation process.
• Participated in solution design and system configuration wif development team.
• Created Business Requirement Document (BRD), Functional Requirement Specification (FRS) for application development.
• Created User guides and training manuals for the same application.
• Presented the re-designed processes, along wif the feasibility study to the IT Divisional Director.
• Successfully obtained agreement and approval from the Confidential Executive Cabinet for the implementation of process improvement recommendations.
• Employed Agile Development methodologies such as SCRUM for solution design and implementation.
• Conceptualized ideas to create Training and User Manuals.
• Worked wif Medical unit on healthcare and documented AS IS workflow for the process improvement recommendation.
• Documented business use cases and comparison documents for the AS IS and TO BE systems.
• Completed comprehensive business case / scenario analysis using marathon meeting user interviews and questionnaires.
• Created and maintained Narrative Use Cases (Business Use Cases, System Use Cases) and modeled Use Case Diagrams, Activity Diagrams, Data Flow Diagrams using MS Visio.
• Worked wif dashboard manager dis provides the ability to create management dashboards.
• Trained the end users group and documented the functional instruction and user guidelines for the same application.
• Gathered the requirements for the web service provider for J2EE application and the expected outputs to update Mainframe using Filenet.
• Analyze, create and maintain enterprise customer master data supporting Confidential website. Communicate wif internal & external customers to address issues and provide support on data quality and integrity improvements.
• Gathered the requirements and created functional specification and user guide on how to generate Reports using Hyperion Analyzer and VB scripts.
• Coordinated wif the third party vendor in providing the requirements and giving a walkthrough of the process improvement recommendations.
• Writing Data Mapping Documents, Data Transformation Rules and maintaining Data Dictionary, Data Migration and Interface Requirements Documents. Able to update Microsoft Share Point portal wif the updated project Documentation.
• Website layout prototyping using iRise visualization.
• Created UI / UX mockups to provide developers, quality assurance and users the visual design concepts.
• Created workflows and documented design specification documents to update Mainframe using different web service calls designed in J2EE that fetches the data from Mainframe and interacts wif custom .net application.
• Created interface designs and BRD for the letter application which was designed using J2EE application and gave a walkthrough to users (product owners) on the same application.
• Gathered requirements for J2EE web service provider (using JAX - WS) applications. Also, analyzed and created business documents that are using the various J2EE WS.
• Worked wif production staff to identify and map detailed current processes, identify gaps and failure points, perform impact analysis and develop functional requirements that supported overall strategy, goals and objectives.
• Conducted walkthroughs wif the end users (product owners) and stakeholders to gather the modification requests from the user to upgrade or change the specifications for the product.
• Gathered requirements for handling failures and exceptions between Mainframe,Web services and several of the J2EE application.
• Gathered requirements for creating and recording the tax invoices for the customers along wif sent by the vendors.
• Designed and developed project document templates based on SDLC methodology.
• Involved in developing the test strategy and halped in developing QA Test plans for Functional, Integration and System Testing.
• Worked onfunctional specification document for Hyperion Application Link (HAL)routines to load data from PeopleSoft to Planning. HAL routines included metadata refresh, translation of metadata.
• Produced and maintained service catalog. Also prioritized the activities (product backlogs) to be recovered by conducting a business impact analysis.
• Worked wif service now management tool (ITIL) to manage IT assets and configuration management.

Environment: MS Visio EA tools, MS project, Microsoft Office 2003/2007/2010 , Business Space / Filenet 4.5, IBM Operational Decision Management (ODM), Hyperion Analyzer 7.2, Footprints, Rally,ASP.net,XML, Oracle, PeopleSoft, Snipping Tool, Front page, iRise, Service Now Tool, PeopleSoft (ERP Tool), COBOL, CICS, DB2, SQL Server 2008 and J2EE

Confidential, NY

Business Analyst

Responsibilities:

• Interacted wif department heads to finalize business requirements, functional requirements and technical requirements and also created Business process model for mCommerce application on iPhone, Blackberry and Android phones.
• Involved in creation and reviewing of Functional Specifications and created a Functional Requirement Document.
• Creating user flow diagrams, wire frames for developing the prototype of a mobile phone application.
• Designing workflow diagrams, wireframes and mockups using IRise to TEMPeffectively communicate ideas and illustrate scenarios.
• Facilitated JRP sessions between technical and regulatory teams for meeting requirements as well as solving problems on a daily basis
• Involved in creation and execution of manual test cases in Jira and Redmine and analyzed the Test Results.
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign and Reports.
• Involved wif the QA team to conceptualize, determine and develop test approaches and methods for unit testing and functional testing, load and usability testing according to the application complexity and test requirements.
• Designed and developed project document templates based on SDLC methodology.
• Created UI mockups to provide developers, quality assurance and users the visual design concepts.
• Involved in developing the test strategy and halped in developing QA Test plans for Functional, Integration, Regression and System Testing.
• Created test plans and scripts based on functional specifications through HP's Quality Center system and liaised wif development teams and customer support to troubleshoot production issues.
• Prepared and reviewed test plans. Created test scenarios for smoke testing of application.

Environment: Windows 2007/XP, Mac OS X, Microsoft Office 2003/2007, JIRA, Redmine, Joomla CMS, Remedy, Quality Center, .net Framework, SQL Server 2008,Rally,Salesforce and Visio EA tool.

Confidential - NY

Sr. Business Analyst

Responsibilities:

• Met wif client groups to determine user requirements and goals. Acted as a Technical Resource from a system requirement standpoint, to both business users and the technical teams.
• Created Need Analysis Documents of the requirements gathered through JAD and individual elicitation sessions using MS Visio.
• Analyzed business requirements into high level and low level Use Cases, Activity Diagrams / State chart Diagrams.
• Involved in analyzing the key data for the data warehouse design as per the information gathered from the SMEs to generate key reports. Reengineered the user interface of the application.
• Created Data structure and Data model diagrams associating myself wif Data Analyst using MS Visio.
• Created URS-User Requirement Specifications and FRS- Functional Requirement Specifications documents
• Experience in conducting Conference Room Pilot (CRP) sessions, in order to identify software gap workarounds, refine configuration of the software as well as the organizational and policy requirements, which need to realize the vision of, improved business processes.
• Provided management wif the proof of concept, wif a complete analysis on key performance index metrics, reports and schedules as necessary and participated in the design walkthroughs meeting using MS Project.
• Worked alongside wif developers in tracking and resolving system defects in JIRA.
• Conducted training sessions to familiarize users wif system and obtained deliverable sign-offs.
• Reviewed and incorporated enhancement to current functional testing scripts.
• Created UI mockups to provide developers, quality assurance and users the visual design concepts.
• Designed and managed project plans and schedules. Managed resolution of project issues and conflicts throughout the System Life Cycle.
• Attended meetings wif management to discuss the status of project and draft strategies for the near future.
• Set up definitions and process for test phases including Product test, integration test, system test and user acceptance test (UAT)
• Trained the end users group and documented the functional instruction and user guidelines for the same application.

Environment: Windows NT/XP/2000, .net Framework, Oracle, PL/SQL, TIBCO, Salesforce, MS-Project, MS-Office Suite, MS Visio, Toad, Java, Quality Center 9.0, iRise, Guidewire.

Confidential

Business System Analyst

Responsibilities:

• Analyzed the business and wrote Business Rules Document.
• Implemented and followed a Scrum Agile development methodology wifin the cross-functional team and acted as a liaison between the business user group and the technical team.
• Gathered requirements and created Use Cases, Use Case Diagrams, Activity Diagrams using MS Visio.
• Gathered the requirements and worked on technical specifications for several dashboards namely Lead-time, Bridge and GPS Focused on transits of goods wif their order information and time duration.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure wif the new business requirements.
• Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements and documented them in a format that can be reviewed and understood by both business people and technical people.
• Used MS Visio for business flow diagrams and defined the workflows.
• Participated in Designing and development of the application.
• Used user stories approach for describing the requirements using the user story template.
• Wrote technical papers, gathered technical requirements, and compiled them to halp the design system.
• Created Use Case specifications, business flow diagrams and sequence diagrams to facilitate the developers and other stakeholders to understand the business process according to their perspective wif possible alternate scenarios.
• Interacted wif the software development team and executives’ team to liaison the business requirements to ensure that the application under development confines to the business requirement.
• Performed data mapping from source to target.
• Extensively used SQL for accessing and manipulating database systems
• Participated in Design walk-through wif SMEs (Subject Matter Experts) and Managersto baseline the business architecture.
• Facilitated in the overall management of the project including and mitigation, status reports, client presentations, defining milestones, deliverables and establishing critical success factors.
• Was jointly responsible for monitoring the progress of the development and QA team.
• Worked closely wif QA team and developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs.
• Documented the functional specification onenhancements to both Oracle and ConnectShip applications, databases and interfaces, test and obtained approval from department managers.
• Created Use Case Diagrams using UML to define the Functional requirements of the application.
• Performed Acceptance Testing (UAT), Unit Testing and Documenting.
• Maintained a close and strong working relationship wif teammates and management staff to achieve expected results for the project team.
• Organized meetings wif the development teams to elicit use cases and document them.
• Wrote manual Test Cases for checking the application.
• Used agile methodology for repeated testing.
• Involved in Manual Testing by checking of various validations.
• Created, maintained, and executed manual test scripts.
• Developed Functional Specifications and Testing Requirements using Test Director to conform to user needs.
• Involved in tracking issues/defects and worked wif the development and production support teams to fix defects identified during testing cycles
• Created UI mockups to provide developers, quality assurance and users the visual design concepts.
• Created a test plan for the project and initiated the process of automating the test cases

Environment: MS Project 2003, MS Visio EA tool, XML, MS Excel, ConnectShip tool, Test Director, MS Visio 2003, Microsoft Office 2003, SQL Server 2003, DB2, SharePoint 2003, Java, J2EE, JavaScript, iRise.

Confidential - Long Island, NY

Business Analyst

Responsibilities:

• Involved in understanding the current business process, defining scope of the project along wif position statement.
• Met wif users and stakeholders to understand the problem domain, gathered customer requirements through surveys, interviews (group and one-on-one) along wif JAD sessions.
• Acted as a liaison between the technical staff and the users (staff and management). Also was responsible for communications between Project Team and other related departments.
• Assisted project managers wif the development of project schedules. Developed requirements and preliminary design for client applications. Performed analysis and design of project using a systems development methodology. Worked wif all levels of client staff in solution definition.
• Created Business Requirement Document (BRD), Functional Requirement Specification (FRS) for application development.
• Designed and developed Use Cases- Use Cases diagrams, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Prototyped the application, providing screen shots for better visualization.
• Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements.
• Created and reviewed business requirements, functional specifications, project schedules, documentation.
• Conducted iterations and communicated results and milestone achievements to the stakeholders while keeping the developers closely updated on all documented refinements.
• Worked wif production staff to identify and map detailed current processes, identify gaps and failure points, perform impact analysis and develop functional requirements that supported overall strategy, goals and objectives.
• Conducted walkthroughs wif the end users and stakeholders to gather the modification requests from the user to upgrade or change the specifications for the product.
• Designed and developed project document templates based on SDLC methodology.
• Involved in developing the test strategy and halped in developing QA Test plans for Functional, Integration and System Testing.

Environment: Windows XP/NT/2000, JSP, Java, Oracle 10g, SQL, PL/SQL, iRise, PeopleSoft (ERP tool), MS Visio, MS-Project, MS-Office Suite, Win Runner, Quality Center 9.0

Confidential

Business / Quality Analyst

Responsibilities:

• Involved in writing Test plans. Developed test cases based on business and functional requirements.
• Closely worked wif developers to carry out Unit Testing of new/modified programs and the enhancements carried out on top of them.
• Created detailed design documents for the critical enhancement separating 20CN and 21CN circuits into different systems
• Created Use Case diagrams, Business Flow diagrams, Sequence diagrams and Activity diagrams for an OSS/BSS component as per end user needs.
• Used Toad as integrated development environment, wrote procedures, queries, triggers for the DB tier to split the single database into two systems
• Worked on Comprehensive System testing of the complete application prior to production deployment.
• Performance Testing using various test cases to evaluate the quality of the application by producing large amount of bills as expected in production environment.
• Performed Regression testing of code to ensure that existing functionality is unaffected by the enhancements.
• Extensively used SQL queries to check the database records.
• Worked on the issues that came up during dis process and were logged in Test Director as defects.
• Created new Test cases in Test Director and prepared additional cases as per the new requirements.
• Involved in maintaining the status reports and in communicating wif the Management on the progress of work.

Environment: Test Director 7.6, Load Runner 7.6, Oracle, SQL and Windows NT/2000/XP