IT Contractor Resume Profile Paramount, CA - Hire IT People

Objective

A position as a Business Systems Analyst.

Skills

Strong verbal and written communication skills with an emphasis on promoting the imput and feedback of key internal and external system users
Clairfication of requirements through interviews, surveys and process observations
Articulation of system requirements through process descriptions, use cases and workflow analysis
Use of a variety of software programs that play a vital role in the daily work of a systems analyst including, but not limited to: Visio, Word, Powerpoint, Excel and Access
Collaborative work with a variety of organizational team members
Independent work with minimal supervision

Work Experience

IT Contractor

Confidential

Confidential Analyze client needs and design custom IT solutions for small business and individual clients, including website development, hosting migration, search engine listings, content review and editing, and SSL configuration. Interact directly with clients to gather information about their needs in order to identify and develop the appropriate resources.

Content Developer

Confidential

Online Publication Gather and analyze data from a variety of credible sources to address questions of interest to the reader audience. Utilize tables, infographics and other visualiztions to represent data in a way that would be readily understood by a broad audience of website visitors. Review web analytics to assess user interests in specific articles, subject areas. Test modifications to site design for effectiveness and impact on traffic and user behavior. Select content presented has received the distinction of being featured as in-text quotations and references in the digital editions of the Los Angeles Times, NBC and various websites and blogs.

Account Executive

Confidential

Confidential Managed dozens of accounts, ranging in size from small businesses to multinational corporations. Reviewed Visio flowcharts developed by Operations to ensure fit for project specifications, updates, and client requests. Managed reports for diverse clientele and regularly conducted data analysis utilizing database query tools. Interacted with clients and international business partners on a daily basis via email and phone. Created PowerPoint presentations for quarterly business review conference calls. Wrote marketing materials for new products and services. Assisted in the editing of scripting for toll-free messages. Made regular updates to Interactive Voice Response IVR features and call routing. Assisted media buying team in television advertisement campaign planning. Made suggestions to clients in order to facilitate improvements in the caller experience and in call outcomes.

Adjunct Instructor

Confidential

Confidential Taught cources in public speaking, composition and reading, with an emphasis on real-world applications of skills developed, including: the importance of effective written communication in a variety of professional contexts, a target audience-centered approach to messaging, team collaboration, role and task management and, effective written and interpersonal communication for the business context. Presented content related to principles of successful written and oral communication. Incorporated a wide range of tools for maximum engagement such as multimedia presentations, electronic resources and highly interactive discussions.

Editorial Assistant

Confidential

ConfidentialEdited and proofread manuscripts for publication within the Corwin Press Classroom product line. Collaborated with design project manager to ensure fit between content and design. Worked closely with executive editor and managing developmental editor in planning and progress tracking. Interacted with best-selling authors, freelance writers and freelance editors. Maintained freelance database. Prepared reports for executive editorial meeting.

Substitute Teacher

Confidential

Provided standards-based, quality classroom instruction on both short and long-term assignments.

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It Contractor Resume Profile

Paramount, CA

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