OBJECTIVE

• Results - driven technology professional over 8 years of experience wif a gift of communicating and translating technology applications, maintaining key relationships, and skillfully driven to new business development.

SUMMARY

• Experienced in data validation, process mapping, quality assurance, systems acceptability, functional testing, report writing, web design analysis, ongoing support and training.
• Excellent Knowledge of Business Analysis Body of Knowledge (IIBA BABOK) actively implemented in routine work. Proficient in complete Agile, Waterfall, and Rup methodology.
• Extensive documentation skills experience in conducting user acceptance testing (UAT), GAP analysis, SWOT analysis, cost benefit, and impact analysis.
• Efficient and TEMPeffective in conducting workshops and joint application development (JAD) sessions,KANBAN Board project meetings, reviews and walk through sessions.
• Expert noledge of SQL wif extensive experience in relational databases and data warehouse.
• Excellent track record for meeting deadlines and submitting deliverables on time.
• Proficient in creatinguser stories,test cases, test procedures and test scripts based on business requirements.
• Strong analytical and problem solving skills for understanding the functional requirements and design of the business application.Excellent communication skills to communicate at all levels of business.
• Excellent understanding on financial instruments-capital market, investment and mutual bonds.
• Experienced wif software development life cycle (SDLC) and processes in a team environment wif emphasis on requirements elicitation, analysis, specification, verification.
• Experienced in developing project plans using MS Project and MS Share Point, identifying documents, validating requirements, and re-engineering process.

PROFESSIONAL EXPERIENCE

Confidential, Lansing, Michigan

IT Business Analyst

Responsibilities:

• Elicited requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process analysis, workflows, use cases and business scenarios.
• Independently handled and managed multiple Micro-projects (under 200 hours) related wif web enhancements, minor editing of web interface and emergency bug fix error.
• Worked wif multiple vendors (me.e. USA Herds, WinWam) for patch installation (me.e. RFID Tag Distribution for MDARD, Wellogic patch and SDWIS patch 3.3 for DEQ).
• Successfully migrated and installed WinWam for 32 MDARD inspectors’ machines from access to SQL server Express R2 database and created silent sync.
• Involved both project and operational tasks; participated on AGILE-writing user stories based on business needs.
• Updated process flows of KANBAN board for DTMB and documented RFC (Request for change) process for management team.
• Facilitated daily standup meeting for KANBAN board trackedall existing requests on the board and impediments for team members.
• Gathered business requirements for Wildlife Disease Lab testing Results (DNR), discussed business needs wif customer and updated information to production database by coordinating wif database and web support team.
• Queried various database using SQL for backend testing and mapping power builder applications wif power builder developers.
• Actively involved in multiple phases from capturing requirements to production.
• Worked on various projects me.e. Mi-Water (DEQ), Archery database, Michigan minor wood editing and Fire PC weather stations.
• Captured meeting minute’s reports and updated wif stakeholders during monthly opportunity board meeting.
• Developed and managed defect tracking logs and facilitated problem resolution.
• Validated application requirements wif developer in preparation for UAT.
• Performed User Acceptance Test wif client/user and formalize UAT approval (sign off) obtains to GO for production deployment. Communicated Go-Live date, impact and communication wif users.
• Served as an IT Staff Augmentation for the DTMB customer servicessupporting the Quality of Life (QOL) agencies; DEQ, DNR, and MDARD.
• Liaison between the business units consisting of DTMB staff, contractors/vendors, and consultants by enforcing DTMB project management methodology and system development methodologies (Waterfall and Agile).

Environment: Microsoft Office 2013,Kanban board, MS Visio 2010, Relational Database, Web Applications, client-server application, SQL Server 2008, Agile, MS Visual Studio 2013,MS SharePoint 2010, Team foundation server (TFS), Crystal Reporting, Remedy IT service Management, Windows 7, Test Manager 2013.

Confidential, Reston, VA

Project Manager II /Business Analyst

Responsibilities:

• Hands on experience on project management of cross-functional teams that developed, integrated, and implemented infrastructure and/or software solutions. Overall project budget $32 million.
• Successfully migrated to Windows 8.1 from Windows XP wif large number of user group.
• Developed requirements and performed testing for new asset tracking system.
• Maintained the project plan up to date and executed of plan activities.
• Identified and managed risks and issues for the mitigation and provided status report on weekly basis.
• Developed and executed SQL queries using Accelerate tool for data validation and reporting.
• Conducted all meetings, provided meeting minutes and followed up on action items wif LOB’s.
• Managed access to all migration artifacts and the overall change control process.
• Maintained Rollout Schedule and smooth communication between all levels including external communication.
• Partnered wif technical, business, and vendor resources to obtain requirements, track progress, identify issues, risks, constraints, and define plans to resolve or mitigate.
• Main point of contact for MC-Org deployment that coordinates application certification wif Application manager pool, LOB Champion, and business unit.
• Responsible for scheduling, PC survey, and monitoring MC-Org deployment.
• Maintained engagement wif all external stakeholders such as LOB Champion, Business Leads.
• Accountable for migrating over 4,000 users (5 departments and sub) out of 17,000 users.
• Followed up wif Asset manager regarding the Certification life cycle for all Application such as: QA, UAT, Remediation, Packaging, Deployed to Prod and Certified.
• Managed daily tasks for the team and kept all the teams informed of upcoming activities through daily check-ins.

Environment: Microsoft Office Suite, MS Visio, SQL Server, MS SharePoint, Accelerate, MS Project 2013, Jabber, Windows 8.1

Confidential, Cincinnati, OH

Business Analyst III

Responsibilities:

• Involved in project for integration of Confidential and NPC payments processing systems.
• Elicited the requirements from business stakeholders and SME’s of Confidential and NPC for implementing the single-paying processing system.
• Conducted meetings (online/in-person), interviews and JAD sessions wif stakeholders to collectbusiness requirements.
• Developed Business and functional requirements. use cases, user stories using RALLY, BPM, storyboard, and requirementstraceability matrix.
• Worked wifbusinessdevelopment and product support teams to discuss input or output requirements, process and data flows. Documented business process and various business scenarios.
• Assisted product owner wif keeping the backlog groomed using Rally and ensured cross-team coordination.
• Identified, researched, analyzed and documentedthe business Process Work flows for the new enhancements.
• Worked wif Data team in writing SQL query for identifying databases involved in the application development.
• Created users stories and participated daily Scrum meeting in Agile software development.
• Maintained communications, activities, and schedules to monitor the progress of project using MS project and SharePoint.
• Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system.
• Prepared workflow diagrams to analyze As-Is and To-Be scenarios, designed new process flows.
• Developed test scenarios, test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications.

Environment: MS Visio, MS Office Suite, RALLY, Rational Requisite Pro, UML, Windows XP, MS Project, Quality center, SQL Server, Share Point.

Confidential, Bloomington, MN

Sr. Business Analyst

Responsibilities:

• Worked in Agile environment wifbusinessdevelopment and product support teams to discuss input or output well being web design requirements, process and data flows.
• Conducted JAD sessions to define system requirement specifications (SRS) and detailed designed discussions wif the technical team to design the user interface (UI) for Facets system.
• Worked wif Facets application groups: claims processing, subscriber, provider, enrollment, quick member, and mass plan change application.
• Hosted client interviews to identify current business processes. Analyzed work-flow and relationships between development, production, QA, and web support team .
• TEMPEffectively translated policy and health care standards into functional requirements and testing guides.
• Identified, researched, analyzed and documentedthe business process work flows for the new enhancements.
• Documented use cases and user stories to web design and development team.

Environment: MS Visio, MS Office Suite, Rational Requisite Pro, UML, Windows XP, MS Project, Quality Center, SQL Server, Share Point.

Confidential, Minneapolis, MN

Business System Analyst

Responsibilities:

• Interviewed subject matter experts (SME's) asking detailed questions and carefully recording the requirements in a format that could be reviewed and understood by both parties- business and technical.
• Prioritized, scheduled and managed vendor software releases on MS SQL, Server UAT and Production.
• Prepared workflow diagrams to analyze As-Is and To-Be scenarios, designed new process flows and documented the business process and various business scenarios.
• Developed the test scenarios, test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and product noledge.
• Completed documentation in relation to detailed work plans, mapping documents anddatamodels for capital investment and other financial instruments me.e. stock plan, mutual bonds.
• Led technical and business sessions, and acted as a liaison between user and stakeholders, converting business needs into software solutions of highest quality.
• Defined business process and business rules for the loan programs offered by the bank.

Environment: Microsoft Office Suite, MS Visio, SQL, UML, Windows XP, MS Project, Quality center, Share Point.

Confidential, Cincinnati OH

Business Analyst

Responsibilities:

• Followed waterfall process model for the different phases of the Software Development Life Cycle (SDLC).
• Conducted meetings, interviews and JAD sessions wif stakeholders to collectbusiness requirements.
• Prepared Business Workflow models that cover 'How' business processes are accomplished.
• Prepared and analyzed 'AS-IS' and 'TO-BE' workflow scenarios, designed new process flows and documented the business process and activities of the business from the conceptual to procedural level.
• Perform data validation using SQL queries and run ad-hoc queries to show data to the business users.
• Created wireframes which depicted the page layout and arrangement of the website's content, including web interface elements and navigational systems.
• Analyzed user requirements, attended change request meetings to document changes and implemented procedures to test changes using rational clear quest.
• Analyzed system requirements, developed detailed test plan, test cases and test scripts for testing the functionality.

Environment: JIRA, Visio, MS Project, MS Visio, MS Office, Oracle, Business Objects, Visual Studio.

Confidential - Phoenix, AZ

Business Process Analyst

Responsibilities:

• Participated in gathering requirements and collaborated on creation of document such as the project charter, project scope, project vision, business requirements document.
• Analyzed and documented the system specifications,and detail design of the software for full understanding of business.
• Assisted JAD session for business and technical user group.
• Worked wif other business analysts to design and document needs assessment, workflow, data maps, business requirements, business rules, policies and procedures.

Environment: Microsoft Office Suite, MS Visio, SQL, UML, Windows XP, MS Project, Quality center, Share Point.